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QUALITY MANAGEMENT
CONCEPTUALIZATION
This is Total Quality Management Project Report. Human resource is the most important
factor for any organization and success of any Organization is depending upon its
resource .If human resource of organization is not happy with the organization. It will
adversely affect the organization.
The higher degree of commitment toward work will improve productivity and will
decrease rejection cause due to human factor.
So to make the people happy is the responsibility of the organization. So this study is
helpful to measure the level of commitment toward work and to know the factor affecting
the commitment level .
QUALITY:-
1. Quality means fit ness for use.
2. Quality means productivity, competitive cost, and timely delivery, total customer
satisfaction.
4. Conformance to requirements.
6. Quality means getting every one to do what they have agreed to do and to do it right
the first time and every time.
TOTAL QUALITY :-
It means all the people of the organization are committed to product quality by doing
right things right, first time, every time by employing organization resource to provide
value to customer.
TOTAL:
Every one associated with the company is involved in continuous improvement, in all
functional area, at all level.
QUALITY:
Customer express and implied requirement is met fully.
MANAGEMENT:
Executive are fully committed
2. Management by fact
4. Continuous improvement
5. Strong leadership
In the company, they already have implemented TQM so through this study, I measured
the degree of implementation in the organization and what are the factor that are
affected the commitment lever and to check how much they are satisfaction with the
TQM implement.
For this purpose, I have made the questionnaire which consisting of multiple-choice
questions. I have collected the data from them and after that I have tabulated them and
interpreted them and give the recommendation.
Several articles have been published in different journals , magazines and newspaper
such as HARVARD BUSINESS REVIEW,THE ECONOMIC TIMES,VIKALPA etc.
But the effect of TQM on employees commitment in the company has so far not
undertaken. This project has been done first time in the company.
LIMITATION
~Employees of the organization may hide the fact.
drawn.
RESEARCH METHODOLOGY
The universe is the employee working at mill. I have selected 100 employee 40
FROM THE STAFF,60 FROM THE WORKER for the survey.
RESEARCH DESIGN
ANALYSIS PATTERN
Data collection:
This data is primary data, which I have been collected with the help of
Most of the staff member and worker feel that organization is quality conscious toward
the employees. This also increases their commitment toward the work and toward the
organization.
Some of the employee’s feel that thy have proper information about the policies,
practices followed in the organization. But some of employees feel that there is no proper
communication.
Most of the facts related with the organization are hided by the management from the
employees.
Most of the employees feel that they don’t get rewarded for their good performance.
Most of the staffs member feel that their performance is properly measured in the
organization.
RECCOMENDATIONS
The suggestions I have given for the betterment are explained below:
Role clarity of each position should be defined and based on that individuals can
plan their work accordingly.
There are regular review and comparison of current & past performance to detect
gradual deterioration in the strategy.
YES NO
YES NO
YES NO
YES NO
Do you think the organization used bench marking, if any, please tell me the
name of the benchmark organization?
If yes, then
Org. Area
a.
b.
YES NO don’tknow
YES NO
Does the organization have the certification of ISO 14000 or any other, if
any please mention?
YES NO don’tknow
Are you practicing the six sigma for the error control?
YES NO don’tknow
Employees are kept updated with changes in job skills & job designs?
Not at all
Yes No Sometimes
Yes No Sometimes
What types of relations are you having with your superior, peers and
subordinates?
Do you feel that you can get ahead in the org. if you make an effort?
Yes No Sometimes
Yes No Sometimes
Yes No Sometimes
Do you find that your job makes the best use of your abilities?