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(To be jointly arrived at and signed off by the counselee and the counsellor)
Vendor Support • Timely and effective interaction with the 20% Communicated with the vendor in
vendors ensuring quality of services from time for smooth running of services
them in the datacenter.
• Interacting with external vendors for
technical support and warrantees
Client (Internal / External) • Accurate complication of all the issues 20% Identified and solved the issue
Satisfaction and timely redressal of the same accureately and compiled as per the
• Adherence to response time standards SLA,
• Quality of solutions/services offered
Maintained the qulaity standards
whenever providing a solution to the
client for their issue.
Self Development • Initiative taken for self learning 10% Initiated for Red Hat Linux
• Extent of Self Development in the certification program and extent my
identified areas knowelege in CA tool,