Front Office Software

Hotels and Apartments

FIRST
WISH Front Office

WISH Front Office

The most notable features of the WISH Front Office
are it's innovative user interface and the depth of it's
functionality.
More Value for Money

Familiar graphics have been used in the Windows

environment to make usage intuitive. For example, the
customer database is presented as a diary while the
front office cashier's screen looks and works like a
cash register. Each screen is packed with features to
reduce the number of forms the user navigates to
perform their duties. The WISH Front Office is
designed to reduce training costs and to make users
more productive.

WISH features include everything that you look for

and may find in a best-of-class front office software for
hotels. And some features that you will not find in any
other software. For example on-line guest history and
duplicate reservations search while taking a new
reservation, built-in customer contact management
functions, cross-tabulated statistics for advanced
business analysis, etc.

WISH Front Office is proven in busy business hotels

and luxury resorts. A reduced version of WISH
branded as pWISH is in use in limited service hotels
and serviced apartments. No matter what your hotel's
business, we are sure, WISH Front Office will suit
you.
 More Value for Money
Functional summary

 Set-up
 Almost all parameters & policies can be customized
 Even business processes can be configured
l Guest in history
 User defined defaults are used to speed up operations
- Contact information
 User specific forms make pre-printed stationary redundant
- Room preferences
 No practical limitation on records for any codes
- Billing instruction
 System administration - Personal events
 Users management
- Card & memberships
 User defined set of emergency reports as back-up through breakdowns
- Summary or detailed visits history
 Back up critical daily operational reports
- Summary or detailed revenue history
 Folio retrieval from archives
- Multiple note pads
 Guest log back-up and retrieval
- Complaints & comments
- Merge/purge guests in history
 User features - Optional enhanced features
 Access by user identification & password - Family
 Read/write access restrictions per user type - User defined attributes
 Colour customization per user - Incidents history
 'Hotplate' of frequently used functions per user - Guest feedback
 Closed group user mailing - Communications log
 Possibility of using touch-screens in guest contact functions
 Reports on screen, to printer or to file l Contact management
 Export reports to standard file types like text, Excel, Word, HTML, etc - Diary to quickly access any customer
 Excel based report writer - Contact history log
- Next planned call
 Rooms & rate management
 Rooms l Reports
 Rooms availability - Master lists
 Over / under-booking - Rate contract letters
 Arrival/ departure restrictions - Print, fax or email
 Multi- currency room rates - Production reports
 Up to octa occupancy rates - Direct mail labels
 Rates for specific rooms - Client contact log
 Rates inclusive / exclusive of taxes - To do list
 Complex tax handling
- On Rack Rate  Individual guests
- Based on rate bands  Single form for all actions - confirm, waitlist, cancel, modify and decline

- Fixed amount
l Data per guest
 Add-on or inclusive Meal Plans
- Name and contact
 Packages
- Arrival/ departure
 Auto-post charges
- Adult / youth / child pax
 Rate stop sell
- Rate & meal plan or terms
 Minimum rate of the day
- Rate schedule / blend per stay
 Auto-increment minimum rate
- Room type / number / attributes requested
 Room or Rate sell-through
- Affiliation for contracted rate
 Cancellation policy
- Allotment usage, if applicable
 One year availability chart
- Special service requests
 Floor plan with zoom to guests and status
- Segment, source, domicile classification
 Occupancy forecast
- Passport / identification / visa details
 Market segment wise forecast
- Billing instructions
 Current House status
- Automatic charge routing template
 Room planning rack
- Automatic discount calculation
 Reports
- Automatic charges
- Availability chart
- Settlement mode & credit / card information
- Package master & description
- Loyalty affiliation
- Occupancy forecast with / without revenues
- Transfer details
 Marketing - Log of updates to key fields
- Communication log
l Corporate accounts
- Guest traces
- Contact information
- Rate contracts
- Other discounts
- Allotments
- Production history
- Future reservations

l Agents / Operators
- Contact information
- FIT & Group rates
- Multiple contract rates
- Early booking incentive
- Long stay incentive
- Children's age based discounts
- Rates based on youth/child occupancy
- Allotments
- Production history
- Future reservations
- Forecast/Contingency plan
 More Value for Money

l Reservation
- Optional auto search in history for new reservations
- Auto check for suspected duplicate reservations l Reports
- Sharers with staggered stay dates - Reservations activity reports
- Confirm / waitlist a new request - Expected arrivals reports
- Modify / cancel a confirmed reservation - In-house guest lists
- Confirm a waitlisted reservation - Expected departures report
- Decline a reservation - Registration card print
- Day use reservations - Airport transfer list
- Dummy room reservations - Special services list
- Copy an existing guest record to create a new reservation - Meal planning list
- 'Option' date in reservation - Room transfer audit list
- Pre-arrival guest messages
- Discount rooms report
- 'Password' controlled override of system rates
- Guest record update log
- Link to guest history - manual or computer aided
- Security reports
- Proforma invoice
- Loyalty members production
- Advance Deposit
- Automatic retention as per cancellation policy  Front Office cashiering
- Advance payments  Special accounts for non-room accounts
- Offers, confirmation, cancellation, etc.  Dummy rooms with guest details
- Print/fax/email
 Optional phone extensions to special accounts
with automatic call billing
 Groups handling
 Guest / account inquiry by name or number
 Group master information
 Post / void / allowance charges
 Tentative or cancelled groups
 Batch posting of repetitive charges
 Group block with block release date
 Late charge posting
 Multiple room types in group block
 Variable number of rooms per day  Automatic calculation of tax / VAT

 Rooming list  Automatic application of discounts

 Sharers in rooming list with staggered stay dates  Automatic routing of charges as per charge

 Download details from master to members

routing template
 Group Log for major modifications  Late departure / half day / day use charge

 Group movement
posting
 View POS checks (only Touché POS)
 Group billing instruction
 Edit charge description for printing on folio
 Member billing instructions
 Automatic charge routing template  Drag and drop charges to any one of 8 folios

 Assign rooms optionally on specified floor

per guest
 Transfer charges or amounts from one guest to
 Group Proforma invoice
another
 Group Series
 Multi-settlement of folios - cash, credit card or
- Master template
city ledger
- Auto-generate series blocks in repeating arrival pattern
 Treat credit card as cash or credit settlement
- Cancel series blocks
 Settle to multiple City Ledger accounts per

l Reports guest
 Foreign exchange encashment
- Expected arrivals report with / without members
- In-house group list with / without member folio  Transaction posting/settlement in foreign

balances (extras) currency

- Expected departures list with / without members  Check-out guests subject to settlement of folio

- Groups blocked/picked-up chart and return of all loaned items

 Fast check-out of Group Members
- Group trace list
- Group movement list  Bills in hold

 Property specific folio format

 Front desk  Property specific voucher formats
 Assign rooms manually or system assigned  Configurable posting of vouchers when
 System assignment of least used rooms transactions posted
 Pre-assign rooms for VIP arrivals  Fast check-out of Group Members
 Check in guest with reservations  Bills in hold
 'Queue' check-ins when rooms not ready  Property specific folio format
 Check-in walk-in guests  Property specific voucher formats
 Re-check-in checked-out guest
 Configurable posting of vouchers when
 'Walk' guests but maintain local folio transactions posted
 Attach folio if and when guest returns to hotel
 Modify guest record
 Add a sharer
 Sharers without folios
 Scanty baggage flag
 Guest message
 Optional, guest message delivery by mobile SMS
 Guest locator message
 Room transfer with automatic transfer of folios
 Room type upgrade
 Upto 4 sharers per room
 Wake up service
 Open / close phones
 Assign direct phone lines to guest
 Black listed guest tracking
 Passport image scan
 Property specific registration card format
 Police reporting in print or electronically
 More Value for Money

l Reports
- Transaction List by
- Transaction type
- Room number l Reports
- Cashier's shift report - Room status list
- Voided transactions list - Expected / stay-through / departure rooms list
- Folio print out / re-print - Maid assignment report
- Long stay folio for date range - Staff Planning Report
- Folio in guest's language - Loaned items list
- Invoice print - Lost & found list
- Print receipts - Maintenance log
- Print encashment certificates
 MIS / Statistics
- Invoice register
 User defined MIS periods
- VAT register
 Budgets
- Bills on hold report
 General Manager's flash 'console'
 Spreadsheet or graph view
 Night audit
 Cross-tab MIS, by periods, database for ad-hoc
 'Wizard' based guidance and processing
user queries
 'Non-stop' night audit
 ODBC interface for extraction of statistical data to,
 Back-ups without work stoppage for example, spreadsheets.
 No 're-indexing' of database  Actual production, variance & trend reports
 Property specific reports printing /back-up  Daily statistics by
 Auto-post room charges - Market segment
 Auditor's post / void charges - Business source
 Auto-settlement of special account / non-room & - Domicile
long stay folios to city ledger - Nationality
 Transfer to city ledger
- Revenue type
 Update front office statistics
- Charge code
 Archival of
- Occupancy
- Key reports  Period wise Statistics by
- Folios - All as in daily statistics plus
 Purge historical transactions based on user
- Corporate accounts
defined data retention days
- Agents / Operators
 Night Audit log
- Room type
l Reports - Rate type
- Rate Change Report
 Interfaces
- Auto-post edit list
 Traditional and IP based telephone systems
- Daily transaction list & summary
 Electronic door locking systems
- Voids Register
 Interactive entertainment systems
- Guest / group / special account balance
 Internet access systems
report
- City ledger transfer list
 Integration with other modules
- Guest ledger trial balance
 SmartTEL Call accounting
- Configurable Flash /Manager's Report
 Touché Point-of-sale system
- Night Clerk's Report
 WISH Scheduler Activities management
 Prol'IFIC Back Office Accounting
 Telephone operator
 Prol'IFIC Materials Management & Costing
 Room/guest inquiry
 WISH Messenger SMS based guest messaging
 Telephones directory
 SmartCAFE Business centre usage billing
 Post manual charges
 Open/close room phones
 Guest messages handling

 Housekeeping
 View / update housekeeping status
Dirty, maid-in-room, clean inspected, re-check
 Day wise cleaning schedule
 Update status through interfaced telephone or
interactive systems
 House use rooms
 Temporary and permanently out-of-order rooms
 View / update discrepancy status
 View front office status and guest movement
 Room status updates log
 Room 'zoom' to view guest summary
 Loaned items handling
 Lost & found log
 Maintenance requests

PROLOGIC FIRST
578 (2nd Floor) Udyog Vihar Phase 5, Gurgaon 122016, India
' +91 (124) 4259700 7 +91 (124) 4259710 * corp@prologicfirst.com ; www.prologicfirst.com
Sales / support locations
India Gurgaon +91 (124) 4259702, Bangalore +91 (80) 41256958, Mumbai +91 (22) 26610019 * india@prologicfirst.com
Middle East Dubai +971 (4) 3366345, Abu Dhabi +971 (2) 6780950, Riyadh +966 (1) 4627135 * mea@prologicfirst.com
East Africa Nairobi +254 (20) 2063516 * ea@prologicfirst.com Turkey Ankara +90 (312) 4177379 * turkey@prologicfirst.com

Product specification subject to change without notice. Trade marks, brand names and products mentioned here belong to their respective owners.