for Secretaries and Administrative eda at | NERS Cafes 1 ECM)a CON Module 1 Listening Unit1 Locating people 3 Unit2 People at work 6 Unit 3 Dealing with numbers 9 Unit 4 Taking and giving messages 2 Unit5 Receiving visitors 15 Module 2 Writing Unit 6 Forms, envelopes and letters 18 Unit7 Requests 2 Unit 8 Inquiries and quotations 24 Unit 9 CVs and application letters 27 Unit 10 Inter-office memos 30 Module 3 Reading Unit 11 Reading skills 33 Unit 12 Describing qualities 36 Unit 13 Office duties 39 Unit 14 Office equipment 42 Unit 15 Working with computers 45Ma n00t che Locating people % Asking and answering questions GD $2 complete the dialogues with the phrases below. ( Just a moment right now Your name CHa A v: I'd like to see Miss Geraldine Robinson, Ss please? V: Albert Morrison s: Mr. Morrison. I'l see if she can see you Now listen and check your answers. Good afternoon ) ~ May | speak ( Can take will he be \ away on business B R:K & S Corporation. Good morning, ie to Mr. Finns? R: I'm afraid he's sit, C: When back? R: Next Monday. ‘a message? EB ££ Listen to the dialogue and supply the correct information. Who’ calling? ‘Where's the caller from? ‘Who does he want to speak to? What's the message? BD Fit in the blanks with the appropriate preposition. Example: Um afraid Miss (ones is not in 11 Mrs. Hamilton isn't in. She's the airport. 2 My boss is back next week. 3 Wait a minute. I'l put you 4. Mr Yamura is 5 Mr. Smith isn’t here 6 They're 7 Hold a business trip. He'll come Japan. the moment. holiday. ‘2 moment, please. B write questions about future actions. Use the prompts given. Example you / cll back later boil g u call back late 1 his secretary / confirm the meeting 2 the flight / arrive before 9:00 3 Miss Harris / be here tomorrow morning 4 you / accept his proposal 5 the two companies / sign the contract, 6 she / be firedB sour boss is not available. Give reasons to the caller or visitor. Use I'm sorry or I'm afraid. Example: Excuse me, may | talk to Miss Jones? Vm sorry, sive Thes in a meeting at the moment: 1 Good morning, madam, May | speak to Mr ‘Anderson? 2.1'm Paul Simms. | have an appointment with the Personnel Manager. 3 Excuse me, sir. Could | speak to Mrs. Hall? 4 My name is Tor Walker. May | talk to the General Manager, please? Compare your answers in small groups. "= Acronyms éizz=p G complete this telephone conversation with a partner. SE LCA LS ‘Instant technology, _ G: Good morning. Could | S: Who's C: Gino Benedetti S: I'm sorry Mr. Benedetti but he’s right now. at a press conference. _—____a message? : No, thank you. ___ later, "Spell out the following acronyms to your classmate. Then look up the meanings in a dictionary and write them down. aUN = ecr = bec f FED NAFTA = FBI dFoB = AIDS = Write down acronyms commonly used in your country. Spell them to your classmate and explain what they stand for. a b « e f"= Question words Locating people © Ask questions about the expressions in italics. Use who, what, when, where. Example: The photocopy machine is upstairs 00m 8 poheres the photocopy machine? 1 My telephone number is 232 4590. 5 The President of the company is Mr. Brian Montgomery. 2 The meeting is on August 37% 6 Our 2007 budget is £20,000. 3 My office is on 1731 West Boulevard. 7 Her hotel is two blocks from here. 4 Your appointment is at 9:30 a.m. 8 The ticket to Rio is €900, BB Answer the questions below as in the example. ‘Where was Paula when I phoned? She goas at the bank, +1 When was the meeting? Example: 4 Where was Mrs. Ramsey last week? 2 Where were you this morning? 5 Where were you last year at this time? 3 Who wes on the phone? ‘6 Where was the receptionist when the President arrived? © $2 Now listen and fill in the missing information. Then write the corresponding question word. Check by spelling out the answers to a partner. 1 The meeting will take place in 7 wil lead the discussion. 31m calling from 4 I can be reached at the . room 202. 5 Could you tell him called? 6 The Sales Meeting starts next Then change roles. 1 What's your name? My name's Hokere’ Complete Column A. Then ask a partner to spell out his / her answers and write them in Column B. a 2 What's your mother's name? My mother's name is, Michelle SrA-v-a '3 What's your teacher’ name? His / Her name is 4 What's the name of your home town? | It's 5 What's your favourite actor's name? —_| His / Her name is, His / Her name is ‘6 What's your favourite authors name?"init (© e People at work ": Jobs @ match the jobs on the left with their descriptions on the right. — 1 Arypist 2 receives customers and visitors. — 2A salesman bb works with a computer 3 Acetk «writes computer programmes 4 The manager d directs or supervises a business or a department — 5 A programmer € sels his firms products __ 6 The receptionist does general office work BB FBuisten to the dialogue and answer the questions. 1 What does the caller want? a 2 Who's the receiver? 3 Does she give the information required? 4 Does the caller give his phone number? 5 ls the receiver’ attitude right? Why? 66 What would you do ina similar situation? Why? *s: Indefinite articles éGz=sp ™, Answer your partner's questions as in the example. Example + your boss / an auditor col architect ‘What does your boss do? union an | auditor Hes an audi letter eee ‘a your mother /alanyer d George Clooney /an actor envelope b you /a psychiatrist _e those people / technicians aaa ¢ Mr. and Mrs. Smith / Miss Danielson / an agent mathematicians GD Circle the correct article. 1 Bette Davis was 2 /an actress who changed women's roles in Hollywood. 2 He works as a / an engineer for Johnson Builders, inc. 3 Did you wear a /an uniform to school? 4 You can look for a /an broker to invest your money on Wall Street 5 Her boss asked her to write @ /an letter to the insurance company. 6 The Director asked for a / an assistant to help organise the files. 7 The students had a / an text to write on FridayPeople at work ", Present simple © S2tisten to the conversation and complete the information requested. The caller asks about the flightsto______ and to The airline to one of the places a week. Both places are in the part of the world. The airline not to BB Put the verbs in parentheses into the present simple. 1 The technician (not repair) the typewriters in the office. He (have to) take them to his workshop. 2__ yu, like) to work overtime? 3 The receptionist (have) a very nice voice. 4 The flights to London (take) two and a half hours. 5 The messenger (go) to the post office everyday. 6 How often (you, make) long-distance calls? 7 My boss (not, fly) on Tuesdays. 8 the, like) traveling abroad? 9 Mr. Casiraghi (work) in an Australian company? 10 the receptionist (take) messages from customers? EB $2 use the time expression to answer the question. Compare the answers with the listening. 11 How often do you travel to Moscow? twice a year 2 How often does your boss send price lists to his customers? ‘once a month 3 How often do the managers meet? once a fortnight 4 How often do you update files? every week 5 How often do you get holidays? three times a year 6 How often do you go abroad? every two years "a What area of work are you interested in? "a What do you find most attractive about your job / future job? "a Name typical jobs within a modern company.People at work % Talking about frequency GD SBlisten, then say questions with “... ever ..." Then write them down. Example '* you / have to look up phone numbers Bo you eae have to look up phone aumberat 1 you fit informs 2 Mrs. Seagal / arrive late 3 your boss / send invitations 4 the accountant / use the photocopier 5 the receptionist / do paper work 6 the Sales Manager / work outside the office €B_ $2 Now listen and answer the questions in exercise 1. s Frequency adverbs © complete the sentences with frequency adverbs. Use information about yourself where appropriate. al____study at night b The school opens at 6 o'clock. « Salaries are paid by the end of the month, awe g0 to the office by bus etm on time for class f His extension is busy 9! apologise when | make @ mistake. Write eight sentences with phrases from the box. Use frequency adverbs. (file letters and documents type letters fill in forms) | repair the airconditioning system | lstibute corespondence summon meetings look up phone numbers and adcesses {attend meetings travel abroad_answer the phone Example Office workers usually ansiore the phone etnies az g The Head of the Marketing DepartmentSa a00dt Dealing with numbers ", Listening for numbers @ S$ ewrite the numbers you hear. Numbers in context Money 1 Fax No. 1 Salary 2 Passport No. 2 Answering machine price 3 Invoice No. 3 Ticket to Sydney - 4 Order No. 4 Electricity bil 5 Address No. 5 Next year’s budget 6 Flight No. 6 Lawyer's fee Time Dates 1 At home ee 1 Classes 2 Office opens 2 Reservation = 3 Shop closes 3 First job 4 Flight arrival 4 Contract © S2tisten and complete the numbers. © a Telephone Extension No. b Computer price Model « Flight No, Passport No. 7 d Fax No. or No. s Asking for numbers How long does it take? Answer the questions. ‘a How long does it take to get to the Head Office from here by taxi? bb How long does it take to get to the airport from here? How often...? How far...? How many..?- How long.. How much..? What time...” «How Tong does it take to ype a one-page report? See B write down in your notebook similar questions to ask a partner. Example: Hoje long does it take to get home? Now answer the questions yourself. ‘< How long does it take to get to Mexico city by plane from here?Dealing with numbers " Asking questions GD Ask questions with How much... ?. or How many... ? 11 There are about ten documents without his signature. 4 There's only one visitor from abroad, 2 The printer is $2,000. 5 The ticket to Rio is $879. 3 That service is $100, plus tax. 6 The VAT is 10% in some counties BB Sa tisten to the dialogue, then fill in the caller's part. Master Studio. Paula speaking. ce R'm sorry, sit, Mr. Riggs is away on business. Whos caling? © — R: Im afraid this i a bad connection, madam. Could you spell your name, please? c R: May have your phone number so that Mr. Riggs can call you back? ¢ "x Write the answers to these questions. BB $2 Listen to the following conversation. Then ask similar questions to a classmate. Then complete the paragraph below. The plane to Morocco leaves on and 1 What’ the date today? zt ea pee it takes about two hours to get there, 2 When is your birthday? 50 the morning fight arrives in Morocco at i and the afternoon flight arves at 3 When wil you finish this course? The tickets € 4 Whats your phone number? jizz ————________________ Now ask your partner questions about 5 How many students are therein your class? ee a es xampla: Hoy much does the ticket cost? 66 How far is your school / office from your home? ee ones anae 7 How many square kilometers does your country have? 8 How many inhabitants does your city have? ‘9 How much is the bus fare in your city?Seon coo Dealing with numbers " Money issues BD Fillin the blanks with the appropriate verb. (Cefuses amount to deals with increase lose borrow) iste es ied ence ix seh Aba 1 Our company is going through a difficult period. We'll have to money from the bank. 2 The profits of our subsidiary abroad___—— US $1,000,000,000. 3 Will he all the money he invested in the business? 4 Do you think sales will by 10% this year? 5 Our company the manufacturing of electrical appliances. 6 The manager to sign the agreement. B Fillin the blanks with words from the list. If some words are new, check them i your dictionary. currency fare fee salary wages rate VAT funds budget fringe benefits bonus percentage tax») | have to borrow some money. What's the interest 'b The project was not carried out because of lack of € The salary is not very high, but there are d The managers prepare next year's for the company in November. at the International Bank today? @ The doctor's is very low compared to the cost of X-rays and other tests, f Our Christmas amounts to $1,000. Isn't that great? 9 What do we have to pay for imported items? ‘h Will they raise the workers’ ___ next month? © match the following currencies with the correspon sentence, one negative sentence and a question. \g country. Then write one affirmative tay yen Example Germany peso One dollar buys... euvos in Spain at present ‘Spain euro The peso is not as stable as the dollar. Japan doar Jkat's the local currency in Tokyo? Chile euo a usa pound = b uK eu dor Answer the following questions. Then discuss them in class. 11 What's your local currency? Is it stable? What's the exchange rate against the dollar? _bill/ notes 2 For shopping or travel, do you prefer paying by cash, cheque or by credit card? Why? coins 3 What are the currencies used in your neighbouring countries? cents, dimes, quarters 4 What types of fringe benefits would you like to have? pence, pennies 55 Are goods charged with VAT in your country? What percentage of the net price is it? Payments are done + by /in cash + by cheque + by credit cardTaking and giving messages =", Listening for information GD SAuisten to the dialogues and complete the forms. A :: Receptionist C: Caller Southern Mississippi Corporation. Good Morning : Good morning, Mr, Dean Jenkins, please im sorry, madam, Mr. Jenkns's notin, Would you like to leave a message? Yes, please. Tell him 'm caling from Me Filmore’s office to confirm the appointment for tomorrow at 8:15 am. R: Could you repeat the time, plese? : Tomorrow morning at 8:15, Allright, madam. lel Mr, Jenkins as soon as he 29228 2 "= Who called? = To whom? _ = When? What time? = What did he / she say? BB SF Auisten to the two telephone conversations and fill in the forms below. a Telephone Message "Choose one of the dialogues. Replace names, numbers and messages to make new dialogues. 8 R: Receptionist Vt Visitor R: Good afternoon, sir. May | help you? \'d like to talk to Mrs. Johnson, please. : What is it about, sir? / About her Life Insurance, I'm afraid shes busy at the moment, si. May ! have your name and phone number? She'll call you later in the evening /: David Holschtein, from F & F Insurance Ltd. Could you spell your surname, sir? H-O-L'S-C-H-FE-HN, Holschtein. : And your phone number? 33090 77 330 90 77. Is that correct? Yes, madam. Please, tell her its an urgent matter. RSRs SPSBSBS me + Visitor's name: _ Phone No: ‘= Reference / Topic: '* Message: Date Time Ocame Ci) teephoned Please call back (iwi cit again (CiWants to see you Corgent Message:Taking and giving messages Passing on information Gimp "a Use wants you to or ‘d like you to and complete the sentence with verbs from the list. sen take quote 1 Erik, Mr. Brown putoff meet cancel sign deliver ) the tickets to the King's Hotel the documents he left on your desk. 2 The Production Manager 3 Mr. White phoned. He 4 Me, Schultz is caling from Vienna. He 2°4, The fifth would be better for him. 5 Elizabeth, Miss Jones " Speaking in the past the goods to 5784 East York Ra. ‘the meeting of June some printers for her office downtown, GBS Vcet's talk about past actions. Listen to the following dialogues. Caller $: Secretary C: Good morning. I'm calling from Insurance Service. Is this Mr Alessis office? St Yes, madam. Mr. Alesis secretary speaking : I'd like to know if you received a fax we sent you this morning S: No, madam, I'm afraid we haven't received any fax from your office this morning C: | thought so. The fax machine was not working properly have to send it again 5: Flet you know when it gets here : Thank you very much buy bought advertise advertised cost cost cancel cancelled do did check checked give gave deliver delivered go went pick _picked meet met quote quoted send sent sign signed take took suit ‘suited think —_ thought B write the appropriate past form of the verbs in brackets. ‘I'm calling from Insurance Service. We____you a fax this morning, (send) b The fax machine out of order. (be) « They a job in the Prime News at the week-end. (advertise) d Mr Slater it not necessary to make an appointment beforehand. (think, be) e Thursday at 9:00 him perfectly well. (suit) f The secretary her agenda before iving Mr. Slater an appointment. (check) Choose six verbs from the list in the box and write your own sentences referring to past situations. Example: (ect Horry at the veception this mowingTaking and giving messages "= Answering machines Often when we phone a company or an institution we have to leave a message on an answering machine. Our messages should be clear and precise. § Listen and read the outgoing messages below. "This is Thomas Ferguson. 'm not inthe office (or at home) atthe moment. Pease leave your message after the signal “Flight information. This is Southern Airways. Flight 507 from Boston is arriving at 17:35; fight 930 from Athens artiving at 13:55; flight 321 leaving for Florence at 14:45; flight 878 leaving for Buenos Aites at 4:50. If you want any further information, please dial 201. Thank you for calling us.” “This is S.C. Chemicals. if you know the extension number, please dial it after the beep. If you do not know the extension number you're calling, wait on the line for the operator. She'll be with you in a minute.” GG Listen to the following recordings on the answering machine. Fill out the message forms. Use the names in the box to help you. (Ri Pacino Tom Hunt —Iguaza Travel Agency Mir & Nis. Monroe Mic Cooper) SC. Chemicats Message 1 i Order No. F433 twas shipped this morning Fem No. 242740 is not available Ut pull be sent by plane in two peeks’ time Message 2. Message 3,"aunt fee Receiving visitors ": Greeting and talking to clients © $2 Answer the following greetings, then listen and compare. anal: +m John Harts. How do you do? Hop A 1 My name’ Tom Bilngs. Is nice to meet you 2 How do you do? — 3 'm Elaine Marple. m pleased to meet you 4 I'm Mr. Drysdale. Good to meet you. BB match the following exchanges. 1 May | offer you something to drink? «a Coffee for me, please. _—2.Can | get you something to drink? bb Yes, please. A cup of tea would be nice _— 3 What would you like to drink? Yes, a soda would be okay. — 4 Would you like a cup of tea or coffee? dil'm sorry, we're late __5Do you have time for a cup of tea or coffee? e IF it's not too much trouble. _— 6 Would you like a soda instead? f Acup of coffee, please, with a dash of milk. 7 Would you like anything to drink? I'd love a cup of coffee. It's rather cold today. EBS Buisten to the following dialogues and answer the questions. A Mr 0'Sulvan has a meeting with Mr Sherman. Mr. Shermans secretary is receiving him 1 Where does the visitor come from? 2 What’ his name? 3 What was the weather lke there? 4 What did the secretary offer him? 5 Didhe accept? 8 At the secretary desk. 1 Did Miss Brown have an appointment? 2 Where does she come from? 3 Who did she talk to on the phone? 4 Why does she have to wait? 5 Does Miss Brown like hot weather?Miss Scotts office is opposite Mr. Halls Mr. Alexanders office is next to Mr. Halls office and The Meeting room is behind’ office. ‘between Mtr. Halls office and the bathroom. the glass doors, GBS tisten to these dialogues giving directions. Then practise them with a partner. Ve Visitor S: Secretary A c V: Excuse me, Mr. Hal office, please? V: Excuse me. | need to photocopy these documents. Where 'S: You have to go upstairs, sic Its the second office to the left. _is the photocopier? V: Thanks. S: Its right behind the glass door over there. : You're welcome. V: Thank you. S: Don't mention it. 8 \V: Good morning. Where can I find Mrs. Harrison? : Keep on walking straight, then turn left. Her office is, next to the photocopy machine. Ve Thank you very much You're welcome. S: You're welcome. Don't mention it. Not at all. BB Look at the floor plans below and give directions to the following places. Example Sy (bot meth Man Monae tc eae? rit tor (2) S: Take the lift to the second floor. His office is on the left a Sica alee aaa ol s: _ = | b Vi The Ladies’ room, please? T cua i s: omen Sa | ¢ Vi Where's the Credit Department, please? ——— 5: —___________ Second floor 4 V: Excuse me, wheres the Auditorium? s: e V: The cafeteria, please? s f Vi Excuse me, Mr. Martin’ office, please? Oz.Receiving visitors " Talking to clients GB Suisten to the speaker and answer the questions. More than one answer is possible. Exec ‘= What would you like to drink? A: soda, please. 1 Where do you come from? 2 Where’ the restroom? 3 How was the fight? “4 What was the weather ike in New York when you left? 5 Have you been here before? 6 How long are you going to stay? 7 May | offer you something to drink? : B write questions for the following answers. Example: ls this your first visit? + No, Ive been here twice before. 1 I'm staying at the Princess Anne Hotel 2 I'm from Canberra, 3 For a couple of weeks. 4 It was snowing, 5 Vike a cup of tea. Strong, please. 6 It's very comfortable and it's near a subway station. ©} SF @tisten to the following conversation between Mr. Arthur Maine and Mr. Lang's secretary. ‘Write down four questions to ask your partner about Mr. Maine. 1 2 3 4 5 na listen again and try to recreate the dialogue with your partner.Forms, envelopes and letters " Addressing envelopes Writing envelopes correctly is very important. Names and addresses must be carefully typed if you want a letter to reach its destination. a Sender's Marvin Milner full name {/] 75, East Seaview Ave. & address | | San Diego, CA 92305 Bb Addressee’s ‘© Company's Street address David M. Moor Fox & Fox Inc. City, State or 960, Fulton Dri plas Washington, DC 2% ee USA. Code oF Post Code ¥ Country 2 The sender's information isin the top left hand corner of the envelope (opposite the postage stamp). bb We do not use the titles Mr, Mrs., Miss or Ms. before the addressee's name. (We only use them in the letter) « If you don’t know the name of the addressee, use the name of the business organisation. Example: Bron and Sous CAm.J Massvs. Brown and Sons 1 d The street number precedes the street name. The post code appears after the city. f The name of the country is included only if necessary. J (Other postal indications eee TOS Mailing (Sample Copy, indications Printed Matter, REGISTERED —J | such as air Please Forward, Mail, ete Please Hold) CONFIDENTIAL Reference to a specific person, written in lower lefthand comer or [Y. Attn: Mr. A. Day below the name of © the companySacoeoic Forms, envelopes and letters 5, Business envelopes and letters © organise the information below to address the envelopes correctly. Use the models on the previous page as examples. ‘a TO: Queen's Road / The Neon Light Co. /292 /W1 3TF / Sample Copy / London. FROM: Temple Street / 28 / Kent /TN1 1LQ// James Hall b TO: Richard Murray / 248 Riverside / Southampton / UK / SO1 1ZB FROM: Home Service Inc. / Madison Avenue / 456 / New York /'N.Y. 10014 TO: The Faculty of Economics / MO.10156 / Nelson Street / 293 / Jefferson City / Attn.: The Dean FROM: Albert Wayne / 31th Street / 24 / New York /N.Y.10017 TO: Pacific University / Dean of the Faculty of Economics / CA 95616 / San Francisco / Frank Wilson / U.S.A. FROM: Charles Jackson / 12 / Cambridge / Holborn Road / CB2 1RP Bi Read the following advertisement. On a separate sheet of paper, write a letter of application requesting an application form and a job interview. Then address the envelope. ‘Major international enterprise is looking for dependable secretaries for its new branch in liverpool. Apart from a minimum of three years experience, the applicant must have a pleasant disposition when dealing with people Application forms available at: Personnel Department, 25, Nelson St, London NW1 2LJ, Tel: 0422184666 (24-hour answering phone) Closing date: 17 Novernber, 2006.Seunir My Forms, envelopes and letters * Filling in forms © write the correct parts. Full name _ Helen Andrews 3300, South Dr. 5/28/1960 New York female ere cle engineer (035 220 3880 Giz "4 Complete this application form for the secretarial job advertised on page 19. Then ask and answer questions with a partner. Example: (hat university Aid Jou go to% What languages do you speakt ‘Application form Post you are applying for surname Forename Date of Birth Place of Birth Nationality Passport No. Marital Status Maiden name ‘Schools, colleges, universities attended Further courses or training Professional or Technical qualifications Languages = Work experience Present employer Names and addresses of two referees Applicants signatureRequests s: Making requests © complete these requests. 1 Lwould lke to know about that you are advertising 2 samples of cotton prints for curtains? 3 We are interested in that you are exporting. 4 | would be grateful if ______ about the xPO Printer. 5 ‘about colour screens for computers. BI Fill in the blanks to complete this letter. Dear Sir: ‘Thank you for the Spring received a week ago. I would be if you me samples of the following ‘a mini plastic bag and a large size plastic sheeting, Could you send me about the metal sheetings that you manufacture? Harold Robins EB write to the seashell Hotel asking for information about their facilities for three of your Sales Representatives. Ask about the following: + location - how far is it from downtown? ‘restaurant - do they offer vegetarian meals? ‘+ swimming pool and bar ~ what time do they open and close? The Seashell Hotel Gulf Shore East , 200_, 7 Street Florida, FL 25407 DearSaccoodt Requests "= Responding to requests GD Fill in the blanks with the correct word. Cleat reeie —enching eter plead about tor an 1 Thank you your 2 | was pleased to your inquiry 3 We will be to give you 41 enclosing our purchase 5 We will promptly 61am oxier with futher) of 21% October. 2 cheque for the total amount. our bicycles. information. your orders. Informal business e-mails Giz=p "a Look at the e-mail below. In pairs, rewrite it using a more informal style. Use some abbreviations or acronyms from page 48 of the Student’s Book. From: Juan Pérez To: Ellas Svenson From: Juan Pérez To: Elias Svenson ‘Sent: Tuesday 10 June 2006 ‘Subject: Spare car parts Elias Svenson Export Manager Haga Verktyg 52 Goteborg ‘Sweden Dear Mr. Svenson, ‘We have received your letter of 6 June, 2005 concerning our ‘order for spare car parts. We would be grateful if you could Confirm shipping and delivery dates as soon as possible. We ‘would also like information about the XYZ tyres you are producing for race cars. Sincerely yours, ‘Juan Pérez Georente Neumaticos Ibéricos, SA. ‘ef Vigen de Lujan, 27 A 41041 Sevila Espafia ‘Sent: Tuesday 10 June 2006 ‘Subject: Spare car parts Deere ction, {or your e-mail dated 6 June, 2005 about our ‘order for spare car parts you confirm shipping and delivery dates A__7 Aso, could you Us information about | XYZ tyres for race cars | Juan Pérez |Saooods Requests s Present continuous in the sentences with am, is, are, aren’t to complete the present continuous form. Example: Ave they talking non? She is writing 4 letter 11 The secretary filing the reports 55 The Xerox machine not working today. 2 The staff members going to a meeting now. Its out of order. 3____you listening to the answering machine? 61___ not learning Italian. | 4___ the oll company delivering the learning German, application forms? B Arrange each group of words into a sentence. Example: working / he / 1s? Us ke working? 1 project / Is / now / presenting / Dr. Clark / the? 2 the / you / exercises / Are / now / doing? 3 attending / moment / The boss / a meeting / at /is/ this 4 manager / budget / analysing / The / present /at /is/the 5 typing / the / telephone / She / the / letters / speaking / and /is / on 6 right now / isn’t / the / talking / lawyer / to / He © Fill in the blanks with a suitable verb from the box in the present continuous form. (Gel buy manufacture send Took forward become export Dear Sir, In reply to your letter we____ you a copy of our catalogue. In relation to your inquiry for colour paints, we are pleased to tell you that we and___our new NOWET line. These paints are suitable for cold and wet climates. For this reason people them for houses near the seaside and, though they have not been on the market very long, they very popular because of their long-lasting effect and their reasonable price: we _______ them at $15 the gallon, We to hearing from you. yours faithfully,Sw AL UUs Inquiries and quotations s Writing inquiries and quotations © choose the phrase from below that best completes each sentence. ve wil be pleased We are pleased to supply With reference to We cannot send item XD20 We hope) 1 your order No. 237, 3 article 27 as a substitute for 26 we quote these prices. 4 to quote your order. 2 to receive your order. 5 immediately from stock. "a Fill in the blanks. Exchange letters with another pair of 2 i Imagine you work in a footwear boutique, Send an students. Use their inquiry to complete ‘e-mail to Leather Inc. to quote prices forthe ladies’ your quotation for shoes. shoes you wish to sel this Autumn: = a boots high heel shoes and b low hee! shoes d hiking boots. a retry Oey: Leather me Indicate quantity, colours and delivery dates. an ‘Sent: 25 March, 200__ a me eae a Dea To: Leather ine. ————— fs ne Thank you for your inquiry March 20th oe We the folowing | Subject: {or leather boots and shoes. | interested inthe | Meme following boots €50/ack \ oe | shoes item a ur | a pote ee | —— 30. May aa | Immediate o_ e | We maintain these ___only for ‘ | ays, | het of creat. Please __us full details of your prices, | and earliest | Timothy Day | Sales Manager jInquiries and quotations "Placing an order Giz "4 Read the two quotations and answer the questions. ‘1 Which quotation gives the best conditions for prices, delivery dates, discount and terms of payment? 2 Who would you order from? Mr. Stephen Krammer Office Manager 22 Elm St Oxford OX1 102, ‘81 765 8865 Dear Sir, ‘Thank you for your inquiry dated 6 October forthe following: ‘AXB04 2 Office desks, oak 120.00 immediate delivery ‘87903 2 Office armchairs, leather 90.00 immediate delivery Bxeo2 2 Reception desk chairs 36,00 immediate delivery ‘Terms of payment: 90 days 10% discount: only for COD terms Ths quotation is valid for 30 days ‘We hope you will find our prices and terms attractive. We look forward to receiving your order, Yours faithfully, BERNARD HUTCHINSON Bernard Hutchinson Sales Manager Office Furniture Mr. Bruce Hamilton Purchase Department 422 Johnson St. London WC2 5BE 965 23 44 09 Dear Sir, ‘Thank you for your inquiry dated October 6 forthe following: D012 Office desks, oak 110.00 immediate delivery OAL3 2 Office armchairs, leather 60.00 30 days DCHS 2 Reception desk chairs 30.00 immediate delivery Discount: for quantities over 5 units ‘Terms: cheque within one month from date of invoice Delivery: included ‘We hope you wil find our prices and terms attractive. We look forward to receiving your order. Yours faithfully Sie Meyer John Meyer Sales Manager Office Equipment Ltd. On two separate sheets of paper, place an order with the company you have chosen. Write it as a fax with its corresponding cover letter.Inquiries and quotations "= Quotation expressions GD complete these sentences using expressions from the box. ( require stock samples quote for you etier are sending | we look forward to we are pleased in reply discount sold out our terms cor 1We immediate delivery within two weeks of order. 2Thankyou_______—____dated December 10, 1994 3 to supply suitcases at the price of £15.20. 4 receiving your order, 5 Please__________your best prices. 6 Doyouoffera__— for large quantities? 7 We hope you wil find — to your inquiry of 12 November, we quote our lowest prices. 9 As requested we___ catalogues and a price list. 10 We can send 2D 123 and ZD 456 from but ZD 789 is 11 Can you send of models 5 and 8? Orders and shipping Payment terms Prices supply quote 90 days 30 days best lowest most convenient inquiry reply Delivery export Export terms immediate delivery from stock | Samples FOB CIF CFR COD UC] goog items that can be looked at instock out of stock B Find words in the vocabulary box that mean {J Write four sentences using these words. ing. | are ar eae peer pret. the following. out of stock samples reply supply cheapest OO provide 1 answer 2 request 3 sold out, “ B match the words from each column. dieomp hain beach leedlid "a Explain the following terms used in model —uivgrlielea a sanied letters throughout the unit. 3 out of stock payment jp icc setae acer ‘goods (‘oavote payment tems inguty : 5 2 30 days delivery allow one week for delivery —_) 6 Please enclose prices B Look up the terms FOB, CFR (C&F), LIC, COD in a dictionary or on the Internet and write down the definitions in your notebook.Ma toro CVs and application letters "= Job advertisements GD Look at the advertisement below and answer the questions. 1 What studies should the manager have? 2 What personal qualities do you think are necessary to deal with people at an international level? 3 What responsibilities do you think the Overseas Marketing Manager involves? BB’ Read the following application letter and Marketing Manager write the job advertisement it is applying for. ‘Overseas Marketing Manager for International Bank. Experience req'd in f ‘overseas sales. Fuent ina east two languages: Spanish, hain, Geman, Fr tg Compete say dest ats Ay | Hang nego an wea Sav rage. 1 Mayeikicins cn cariae te Arges, CA 90272 "a Compare with your classmates. Use your USA answers to write an application letter in response to the advert. eer Sir, 11am very interested in the receptionist position you advertised in The Guardian two days ago. | am working part-time as a shop assistant now, but I need a full time job. | speak Spanish and a ite German, so | think | could be suitable for the position at your fine Hotel. |am enclosing a résumé with references and a recent photograph. If possible, | would lke to have an interview with you at your earlest convenience. Tuy Yous, Gracy Holmes (Gary HolmesCVs and application letters *" Organising a CV or résumé © Use the following information to help complete the CV. Briefly describe the tasks or duties for each job. * Speaks Spanish and a little German ‘= Married, two children + 233, East Street, London +26 + Fulltime Sales Representative at Denise Clothing Company _* Sales Training Course at Benson's Institute * Fashion Design Course * Shop Assistant at MC's Department Store + 481 7887 * Johnson's Highschool ‘Patricia Yewby +» Personal Details « * Work Experience + } + Education « + Languages » cuss which of the jobs advertised on Student's Book, page 56, is best for this responsible for.. oversaw. deat with. coordinated. penen any e direct contact with.. conducted. performed (secretarial) / managed. © ona separate sheet of paper, write a CV for (office) (accounting) yourself. Use the style shown here or in your duties / tasks Student's Book as a reference. ©Sascrots ne CVs and application letters " Letters of application © Look at the two letters of application. Which one do you think is /east well-written and why? December 17th, 2006. Dear Mrs. Simms, Miss Loretta Miler, 'm writing about the advert in The Sunday This morning Professor John Hustin, Dean of newspaper Washington State Unwersy, told me you needed " graduated from Benson's College last year and relable receptionist for the information desk at the |am sure | am qualified for the job you are offering Student Afar Oc. | expect to eam $60,000, plus extra bonuses and ‘Wit you please consider my application for the | ‘other fringe benef. | postion? | My proficiency in foreign languages (Portuguese, | | want to have this jb inorder to save money for Japanese and Russa) is excollent. my mother's surgery | "Next week would be fne for an interview, provided | appreciate the attention to this letter, and Ihope | itis after 6:0 pam to hear from you inthe near future, | ‘am avaiable at 860 2349. | Best regards, Best regards, | | Macgacet Donaldson Michael Lane | Margaret Donaldson | Michael Lane | | BB Look at the internet job advert and write an application letter using the information from "a Choose the one you like feast and rewrite it. Compare with other groups. Did you choose the same letter? Did you make the same changes?mat UY J e@ "a Inter-office memos =" Polite expressions GD Fill in the blanks with polite expressions. Choose from below. ee ee Vd ike to. appreciate it... Could you / Can you (rape grateful. Woudit be possible o..?” Could May? 1 inform Miss Dawson about the market research I'm enclosing? 2 send me the goods before next Friday? 3 confirm the prices of the new WST items? 4.1'm checking out today. sive me the bill? 5 you made arrangements for our trip to Boston next month, 6 you fax me a sample of this year’s brochure? a Use your telephone? 8 hire a car for me? 9 I'm in room 15. bring breakfast for two? 10 buy one of your colour screen computer models. B choose one of the verbs below to complete each sentence. (Csend “inform “tell “borrow check make arrangements ask collect lend take use work ») 1 Miss Smith, could you ‘overtime tomorrow? 2 Vd appreciate it if you could ime your laptop this evening. | have to write up a report and hand it in before tomorrow morning, 3 Could you Henry Mortley to attend the press conference ths afternoon? 4 Mary, could | the photocopier in your office? Mr. Gordon needs a copy of this contract immediately. 5 Did you to receive the Arab visitors next month? 6 Please "Mr. Hogan that the goods he ordered will be delivered next week. 7 Vd tke to ‘someone from your Department to analyse why sales have suddenly decreased. 8 Would it be possible to Mr. Peterson's luggage from the airport and take it to his hotel?Inter-office memos "5, E-mail correspondence © complete the e-mail memos and put them in order. Here are the for this year’s conference: Does this sound OK? I'm looking forward to meeting a b (Melisa Lloyd _ a 2 ‘Melisa Lloyd ora aver Sei October 23 bear Me | eto Thank you for the corectons you sent on October 16. | Twi book a double room for you and anaher for Mi raldaire hates Ruse thetald cee | eka Mae ond Nov. 16-17. I'm attaching @ pdf file of the conference schedule FYI. both of you when you come. :-) | Melisa Melisa L. | « d Javier Sevilla Javier Sevilla f Melisa Loyd Hi ri Dear____Lioya, | {looked at the conference you sent. | I think the dates are OK with me. Elaine also confirms | she is coming. Can you make the hotel reservations? | Thanks, Javier 1'd like to correct the information I sent October 12, 2005. Attached you will a Word document with the correct figures. Sincerely, Javier Sevilla a Look at the e-mails again. Explain the changes in the style used throughout the e-mail correspondence."sooois ID Inter-office memos = Writing memos © write memos with the following information. Example: Mr. Henderson / Peter Higgins / sending application forms / send back soon. To: Me. Henderson From: eter Higgins Attached you will find the application form for the couvse overseas. Could you fill it in and send it back As soon As possible? ‘1 Mrs, Hudson / Anne / pick up the package at the airport / sent it that morning. To: From 3 Louse Brown / Patrick Ford / inform the workers about flexible schedules / Attached list of alternatives. To: From 2 Mr, Adams / Susan Taylor / in response to memo / gave details to designer to start working on the brochures. To: From: 4 Mr, Burns / George Sanders / check figures and analyse sudden sales decrease. To: From: BB ona sheet of paper, write a memo choosing one of the subjects below. Use the phrases on Student's Book, pages 62 and 63, to help you. + You will book a double room for Mt... for November * You made an appointment with the Counsellor (give details about the hotel). * You read the project and will send it via courier in two day's time. + You would lke to confirm your trip to... on .. (date). + You would like to give your opinion about.NINA), CAYLILG OY Reading skills "= Skimming and scanning BD skim or scan the texts and answer the questions. OMe a aes PER Cg Training for the future + Secretarial and Business Courses + Bilingual Courses English / Spanish, English / German, English / French, English / Japanese * College Accomodation 20 Hamatend A, London, HW 2 Tals O71- 3693264 (24 Rous) Paper Cups. 657255, The snlary dking servic or inure, instutons.EconoialV shape cups or stronges al pxpse fl bom cons. Bath pes ft standard dspensers. 5000 Uns per case. $20.5, $31.70, Liquid Soap Dispenser. 657356, Glbe stops ad runs automaticaly (capaci 12 oz. Plshed cirame or ras body Height 41/2" Gus boul $975, Netal bow $11.80, August 31, 2006. Jean Pierre Bussier Le Monde Hotel Dear Mr. Bussier, My wile and | are coring to Marselles for a couple of days. We are arriving on September 3 in the evening ‘Our fight back to Bristol leaves at 17:00 on the 11% ‘Could you please book a double room with shower? Look forward to your confirmation on my Fax No, 258766. Sincerely, Michael Sutton 1 What type of text is it? 2 What is its purpose? 3 Who is its target audience? ‘4 What languages do they teach other than English? '5 What is the Centre's address? 1 What type of text is it? 2 What is its purpose? 3 What kind of business supplier is this? 4 How many cups come in a case? '5 What types of dispensers do they offer? 1 What type of text is it? 2 What is its purpose? 3 Who is going to Marseilles? ‘4 What days will they be there? 5 What exactly does Mr. Bussier have to do?" Word-building > Affixation ‘The following suffixes are added to verbs or adjectives to form nouns. ‘The resulting noun refers to the state or process -ity described by the verb. This suffix may take the This suffix is added to adjectives to form nouns. following spellings: ton, -ation, -sion, -ition adjective | noun _| adjective _| noun capable | capability | productive |_____ verb noun verb | noun equal | equality ney inform | information | educate _{____ versatile | versatility | diverse | diversity operate | operation | conclude [conclusion formal | formality simplicity expect | expectation decision invent exhibit | exhibition “y ‘When combined with adjectives, this suffix also forms nouns, adjective {noun _| adjective _|noun efficient _| efficiency democracy accurate | accuracy | proficient | proficiency fuent [fluency _| private Gd Read the above tables, then complete the gaps in each one. Use a dictionary if necessary. © Underline the nouns and circle the adjectives in the following texts. 1 The productivity of the private system is reflected in the diversity of its functions and in the number of users it has. 2 It was her decision to start a new career as a programmer. Undoubtedly her capacity and efficiency will alow her to achieve any goal 3 There are styles of writing that are more formal than others. In your opinion, which style suits secretarial functions?% Working with dictionaries boom ‘bum| 4. m a lage, echoing noise made when something cxplodes or crashes. # We heond a boom and tho saw a arg up in {flames 0 The crac ofthe araplane made a desfeing boom. 2. . A ime of song economic growth. # During the bom, many companies hired dns of pple. © The sar industry relied in a oom forthe country. 3 “To make lage, echoing noise like an explosion or a crash. # The announcers voice boomed oer the loudspeaker. ¥ The wate boomed don into the canyon ad ie the rock, boomerang ["bumarep] 1.» a curved wooden stick, which, when thrown, recurs ro the person who threw it. © The children played ouside withthe boomerang © The boomerang flew out end came sailing back the cide. 2 To eo to retuen unexpectedly to baci. eptueae caet a nee send ire tarot "J ee bootleg ["butleg} 1. m To sll alcohol when such sles were banned in the US. # Many people made « fortune botegging whisky during Prohibition. © The police tried o catch people who boolegged booze. 2. “Tosell any legal goods or contraband. # The prison inmates booed also of legal items The teenagers boteged tape ofthe pop concert 3. homemade liquor especially during Prohibition. (No plural form in this sense.) Jon was caught making bore in his basement ¢ The Rapper carved their bole in tiny flask 4, adj. Made and sold ile 4 The booleg tapes ofthe concert were sold quickly # The police confiscated the boreg azo. ie f @ Read the dictionary definitions, then answer the questions. 11 What is the meaning of the verb bootleg? 2 How many different grammatical functions does bootleg have? 3 How is the word boom pronounced? ‘4 How many meanings does boom have? BB Use the dictionary to help complete these sentences with the correct word. 1 The 2 Then | heard this terrible 3 Let’ start again. My plan has 4 The population has grown during the housing diz watches sold outside the airport are good imitations. and the building collapsed before my eyes! "a Using an English dictionary, prepare similar questions for the word “boomerang” in the nary entry above. Exchange them with your partner.0 9c @ q "ainott t Describing qualities "5, Adjectives GD match each product to an appropriate {EJ Divide these adjectives into positive people adjective traits or negative ones. __ Va chair a mobile —_ 2awatch b expensive 3a phone € profitable __ 4 winter clothes d disposable Sa paper tissue € light and small 6 a diamond ring warm _— Ta computer card, {9 ergonomic — Ba recovery bh remarkable — Sa business i gold Positive Negative KEY VOCABULARY creative Arrogant What do you think? I disagree / agree with you. like / dislike.. Ido my best to.. It gets difficult to / easier to. Ithink / believe that.. EB choose adjectives from the lists you created above to complete the following sentences. 41 My ideal boss should be and 2.1 don’t like a boss who is - or 3 If Thad to describe myself when applying for a job, | would say | am and 4 | would like my boss to think |am_ and *Rom "a_ In an ideal classroom environment, what qualities should the students have? And the teacher?pono foot ote z Describing qualities " Languages in the UK > Reference elements There are words in English that are often used in a text to make reference to elements that are mentioned before or after in the text. Examples: * Aline likes her job. She finds it very interesting, * The manager gave his opinion. It was negative. * The receptionist mailed it, but the letter never arrived at its destination. GI Refer back to the UK text on Student's Book, page 76 and write what the following words refer to in the text. Tits (ine 2) 2its (line 5) 3 who (line 7) 4 Their (line 12) 5 who (line 12) 6 who (line 13) 7 them (line 14) 8 them (line 15) 9 their (line 20) 10 their (line 21) = a = © The English language is the result of invasions to the British isles by different cultures. Use the text on Student's Book, page 76, to help you map out the “history” of the English language. * the first to come to the islands * spoke Latin * ruled in Britain for nearly 4 centuries ‘from northern Germany The English Language "4 Find more information about one of these five groups and their influence on British history and culture.Santis ASP Describing qualities "= Connectors © choose the connector that best completes the meaning of each sentence. 1____ the consort of a king becomes @ Queen, the Constitution does not give the Queen's husband any special privileges. a Nevertheless b While However 2 Working overtime may be titesome and boring; __ it may offer the possibilty of earning extra money. a however b whereas while 3 My roommate is orderly and patient I'm noisy and disorganised. a whereas b although even though 4 _ I don't like running risks, Id like to run my own business a Nevertheless b Whereas, Though 5 The seminar is already booked up; ‘we can make room for a couple of people. awhile b however whereas 6_______ my office window overlooks the park, | rarely have time to enjoy the view, Nevertheless — b Although ¢ Whereas. BB match the expressions on the left with the endings on the right. __ 1 Although | enjoy reading detective stories a nevertheless, he has to travel to Egypt every month. _— 2 The Head Office is in New York b whereas my brother’ office is in the suburbs. _— 3 The woman is very easy-going; I don’t have much spare time to read — 4 Lwork downtown d while the subsidiaries are in Chicago and New Orleans, __ 5 He dislikes going abroad; ‘e however, she doesn’t have many friends. 6} Read this letter and complete the blanks with the LoS Wenn appropriate connector. ee eos Jonathan Dale Sales Manager Lester Equioment Corporation Birmingham, U.K. Dear Mr, Dale, —____we have asked for one of your representatives: 10 vsit us on two previous occasions, we have recelved no answer from ‘your Department. Your receptionist assured us she would take note and ‘would let you know, we are stil waiting and nobody has ‘ever come or answered our call. We are stil interested in sotting up a vis. (Our company is in the construction business, . we do place large orders for other typos of equipment from time to time. We would appreciate if you gave us some information about your products. yours sincerely,Office duties "= Duties, tasks and skills > Job tasks and duties Duties are habitual activities that are part of your job description. ‘Tasks are specific activities you must perform within a fixed time limit. Both duties and tasks require certain al or skills that will enable the secretary or office worker to carry out his / her responsibilities successfully Example: * Answer the phone; receive visitors = duties. ‘= Postpone an interview; write an invitation = tasks. ‘+ A clear and friendly telephone manner is a necessary ability or skill ies below and decide if they are a skill (5), a duty (D) or a task (7). — 1 be good at typing — 13 book air tickets, tables at restaurants, rooms — 2 send Miss Miller a beautiful bouquet of flowers at hotels — 3 complain about an invoice issued by mistake — 14 have a good command of more than one _— 4 have a good memory language 5 keep a record of correspondence — 15 arrange a meeting between Mrs. Jackson and — & type documents, envelopes, invoices, letters, etc the Personnel Manager 7 send a package to London by airmail — 16 be good at socialising — 8 be resourceful 17 photocopy and file documents and letters — 9 fax documents, letters, etc 18 look up Mrs. Wells' telephone number in the — 10 give and receive messages phone book — 11 be punctual with deadlines — 19 be computer literate _— 12 be in charge of the petty cash 20 book a room for Mr. Smith and his wife at the Ritz dium "a Enrico works in a travel agency. Complete this description of his job. Use the list above to help you. My name's Enrico Solari | work at San Marino Travel Agency as a clerk. My duties include change the verb into a noun, you must and When | arrive add the ~ing suflix: in the mornings | usually « I give and receive messages at work Later, | have to «My duties include giving and and as receiving messages. My work is very interesting because | ‘The verbs like and dislike are followed besides, | often ‘by verbs with the ing suffix: The only thing | disike «Tike typing on the computer. about myjobis_ + I dislike attending to customersSacooodt she: 1B Office duties " Talking about jobs then so but in fact although | however besides even while moreover because whereas furthermore | sothat nevertheless G Match the sentence halves, then underline the connector in each one. — 1 The plane did not arrive on time ‘a but the bank didn’t lend him the money. _— 2 Although the price is higher at Benson's bb our prices are quite affordable. 3 Myboss asked for a loan « besides, he is a marketing expert. _— 4 Even though we only manufacture high quality dso we had to wait for about two hours. products, €¢ the service is slow and the personnel highly inefficient __ 5 We ordered 2,000 crystal figurines last March however, you shipped only half of the total amount. 6 The applicant speaks three foreign languages BB Use an appropriate connector for each sentence. 4 The salary wasn't very high, the fringe benefits were very atractve. 2 The new accountant is very young and good-looking he is very helpful and polite 3 Travelling abroad is expensive, we have to start saving money right away. 4 ‘the music was very soft, | couldn’t concentrate. 5 Mr. Hall called you, he didn’t leave a message. 6 We have to arrange a meeting for next month; . we need to contact a marketing exper. 7 They placed an order for £10,000, we hurried to delver the merchandise 8 The letter to the customers had a couple of spelling mistakes; , the Sales Manager wouldn't sign it. 9 | terinded him of his appointment this morning, he forgot to come. 10 They quoted our prices; , they finally bought somewhere ese«Nominal groups and relative clauses © combine these words into nominal groups. Which is the longest you can make? Examples: different conditions an independant economic association (voluntary different private : | assodation races independent | economic national your their two conditions | human permanent free | states the organism | \ - J B complete the following sentences with the appropriate relative pronoun from the box. (that where who which —_—~») 1 Brussels, isthe capital of Belgium, is a bilingual cy; people speak French and Flemish there 2 Thomas Jefferson, drafted the Declaration of Independence in 1776, was the third President of the USA, 3 The airports___are located in capital cites are always very crowded. 4 The bus stop first met him is near my house 5 The tickets T booked for Mr. Haris were very expensive 6 The lady {got on the subway is the new Human Resources Manager. 7 Santiago, is the capital of Chile, has a beautiful hill in the centre of the city. 6B write sentences with relative clauses using who or which. Example The Mississippi River is 5,970 km long = borders on several states ‘The Mississippi Rivey, johich bovders on several states, is 5 FO km tong, 1 Thanksgiving Day - is a national holiday in the U.S. ~ commemorates the first successful harvest of the early setters, 2 Giovanni Caboto is also known as John Cabot + discovered Canada, 3 Philadelphia ~ was the capital ofthe USA between 1790 and 1800. =the fourth largest city of the country. 4 Quebec city ~ isthe oldest walled city in the New World - is one of the world’ largest French-speaking cities.Office equipment onvit fothAecrn "5 Equipment and materials cell phone organiser folder hole punch stationery -—_‘fax paper file pad typewriter inetray out-tray calendar GD choose a piece of equipment from above to complete the sentences. 1 The contract you are looking for is in the second ‘onthe shelf to your right 2 He has been on sick leave for two weeks. His is full of letters that have to be answered while his is almost empty. 3 I'm out of pens and writing paper. We'll have to order - again 4 If you can’t get hold of me at work, try me on my 5 My boyfriend gave me a beautiful for my birthday. Its very practical for clips and pads. I'm going to bring it to work. 6 Have you seen my memo 1 wrote a telephone number on it, and I can’t find it 7 We couldn't receive the fax they're sending from Quito because the ran outa few minutes ago. 8 The _ is not working properly. We'll have to call the repair service 9 What type of desk or wall? 10 Why don’t you use a for holding all those papers? do you prefer, BB write the correct phrasal verb for the following requests. 1 Miss Lee, I need to tak to Doctor Richard Kolewski, Could you his phone number in te yellow pages? atunon blookup chand ind put away 2 The President of the company is visiting us and your office is a real mess. Why don't you all those papers before he comes in? ahandin turn-on put away d jot down 3 Don't forget to this morning, apput away blook up crun out of d hand in the report | typed 4 the name and phone number of the applicant on a piece of paper, but | don’t know where | left it a jotted down turned on handed in d put away 5 Its too hot in here, the air-conditioner, please. aTumon bLook up ¢Put away d Run out of, 6 We have to print about forty pages and we've paper. Can you lend me some, please? a handed in b turedon cput away d run out of": Using the passive © Look up the past participle of these verbs in a dictionary. base verb past simple past participle attend attended attended explain explained give gave pay paid receive received send sent speak spoke steal stole take took write wrote Which ones are irregular? BB Put the following sentences into the passive voice. Example: He wrote the note yesterday. The note was written yesterday, 11 He opened the letter 2 The President interviewed the candidate 3 She didn't finish the ob. 4 He received the call on Friday. 5 Someone stole the suitcase. 6 italian immigrants introduced the pizza to the US 7 Marconi invented the radio. 8 A hundred workers attended the meeting. 9 | paid the bil in January 10 He explained the problem to the committee " Prepositions and prepositional phrases > in/on/at © write the words in the correct column. Some words may be used in more than one column. Australia the comer midday Tuesday the station Palm Street university July 10 the East ‘August home the coast 2008 winter 630 weekends the cinema the bank Rome night in on at RomeOffice equipment B complete the following with the appropriate preposition or prepositional phrase. Some are used more than once. (Cin charge of on behalf of 1 The man 2 Ihave to speak to the General Accountant 3 There were serious diferences of opinion 4 Can you write your fullname 5 The man worked 6 The manager did what he considered fair regardless of within between as by nento) the Purchasing Department will send us a copy of the form. my co-workers ‘our group. your signature, please? a shop assistant for a long time. the opinion of the Board of Directors. booking tickets for the concert? 7 Who will be 8 Who's ‘the Computing Department? 9 The governor spoke ‘the Queen, 10 I'm calling _ Mr. James Daniels. EB Circle the correct preposition. 1 [arrived between / in Quito at / from 6:30 p.m. 2 My brothers stayed among / at schoo! al day long, 3 It gets abit cold here in / at autumn, 4 We lived at / in the coast for some time. 5 The news stand is on / between the corner. 66 We'll wait for you among / at the bus station. 7 They like going to the beach at / from weekends. 8 I stopped playing tennis at / in 1993 9 He found his résumé among / between a pile of documents. 10 The Post Office is among / between the International Bank and the Bookstore © complete the sentences with in, on or at. 1 The goods were delivered _ November 12" 2 The Director is coming August. 3 Isent the leter_ Tuesday. 4 Hes waiting the airpor. 5 Ilive 4210 Lincoln St. 6 | prefer not working overtime _ weekends. 7 | graduated from university __ 1994 8 The Post Office is_Oak St 9 We'll meet ___ midday _the corner of Chestnut Avenue 410 The head Office is Rome,Working with computers Computer hardware © match the term to its definition. _ 1 keyboard € used to pass instructions to the computer __ 2 memory capacity b the Central Processing Unit is the brain of the computer 3 printer a lst of options displayed on the screen to select the function required _ 4 software d shows the user where he is on the screen __ 5 backup copy ‘@ a computer program or list of instructions so the computer functions _ 6 bug measured in kilobytes or K _ 7-cPU {g amount of memory available for programs to run (Random Access Memory — 8 cursor made in order to protect information — 9 RAM ia mistake in a computer program 10 menu jan optional but useful device connected to a computer BB complete the sentences with the correct computer term. (icon screen cosor file backup printouts message) 1 The (on the screen says something is going wrong. What can | do? 2 The word ‘software’ has eight 3An is a pictorial symbol that represents a given instruction the user can select, usually by clicking 4 have already finished typing. How many do you need? '5 What are we going to name this 6 Its always safe to have a copy. 7 The indicates where the next typed character will appear. 8 The (of my computer is 10” wide.