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Hero", the brand name symbolizing the steely ambition of the Munjal brothers, came into being
in the year 1956. From a modest manufacturer of bicycle components in the early 1940's to the
world's largest bicycle manufacturer today, the odyssey was fueled by one vision - to build long-
lasting relationships with everyone, including workers, dealers and vendors. This philosophy has
paid rich dividends through the years.
Hero, a name synonymous with two wheelers in India is today a multi-unit, multi-product,
geographically diversified Group of companies. Through fully integrated operations, the Munjals
roll their own steel, make critical components such as free wheels for their bicycles, and have the
foresight to simultaneously diversify into myriad ventures, like product designing, IT enabled
services, finance and insurance, just to name a few.
Like every success story, Hero's saga contains an element of spirit and enterprise; of
achievement through grit and determination, coupled with vision and meticulous planning.
Throughout its success trail, the Hero Group and its members have displayed unwavering
passion of setting higher standards for themselves and delivering simply the best to their
customers.
The Hero Group philosophy is: "To provide excellent transportation to the common man at
easily affordable prices and to provide total satisfaction in all its spheres of activity." Thus
apart from being customer-centric, the Hero Group also provides its employees with a fine
quality of life and its business associates with a total sense of belonging.
"Engineering Satisfaction" is the prime motive of the Hero Group and it has become a way of
life and a part of the work culture of the Group. This is what drives the Group to seek newer
vistas, adopt faster technology and create quality driven products to the utmost satisfaction of
customers, partners, dealers and vendors.
Today the Hero Group has a number of accolades and achievements to its credit … yet consumer
requirements and newer technologies provide fresh challenges every day, and at Hero the wheels
of progress continue to turn...
Vision
"We, at the Hero Group are continuously striving for synergy between technology, systems and
human resources to provide products and services that meet the quality, performance, and price
aspirations of the customers. While doing so, we maintain the highest standards of ethics and
societal responsibilities, constantly innovate products and processes, and develop teams that
keeps the momentum going to take the group to excellence in everything we do."
Mission
"It’s our mission to strive for synergy between technology, systems and human resources, to
produce products and services that meet the quality, performance and price aspirations of our
customers. While doing so, we maintain the highest standards of ethics and societal
responsibilities.
Values
Customer Focus: We believe in walking the extra mile in delivering quality to meet the
customers' expectations, both expressed and implied. We do this for both external and internal
customers.
Innovation and Agility: We continuously seek ways to improve our services and processes,
anticipating changes and responding proactively.
Individual Dignity and Team Work: We treat people with dignity, care for our colleagues,
collaborate without boundaries and contribute wherever we can.
Ethics and Integrity: We are fair in our dealings, respect the law of the land and follow the
highest level of intellectual, moral, financial and professional conduct.
Hero Group Companies
Hero Group ranks amongst the Top 10 Indian Business Houses comprising 18 companies,
with an estimated turnover of US$1.8 billion during the fiscal year 2003-2004.
HISTORY
Hero Cycles is a product of this philosophy. The philosophy that installs commitment, team work
and foresight. Hero’s colossal journey started before independence. The four Munjal brothers,
hailing from a small town called Kamalia, now in Pakistan, are the men who are behind the
mission. Brotherhood apart, what knit the men together was the wealth of will, integrity,
ambition & determination. In the year 1944, they decided to start a business of bicycle spare
parts in Amritsar. It is modest beginning and the next 3 years saw the business grow rapidly.
But the dark clouds of partition eclipsed their plans of the future. With renewed vigour and
optimism, the operational base was shifted to Ludhiana. By 1956, the brothers had began
manufacturing key components of bicycles and as a logical way forward, began to assemble the
entire cycle at their manufacturing plant in Ludhiana. In the early days, the plant had a capacity
for 25 cycles per day.
Over the next few years, the Bicycle Unit started growing in stature and size, attracting skilled
engineers, technocrats, administrators and entrepreneurs. From a modest beginning of mere 639
bicycles in the year 1956, Hero Cycles produced over 18500 cycles a day today, the highest in
global reckoning. With the 48% share of the Indian market, this volume has catapulted Hero in
the ‘Guinness Books of World Records’ in 1986 and edge over global players is being
maintained.
A tiny acorn has now become a mighty Oak. From cycle to two - wheelers were a natural step,
and the Hero Group came into being. The Hero Group, today, is a vast conglomerate of
companies, either in the form of collaborations, joint ventures or fully owned subsidiaries, with
more than Rs. 10000 Crore turnover annually. Hero Group, besides being the world’s largest
manufacturers of bicycles, motorcycles and chains to this date, has diversified into newer
segments like Information Technology, IT Enabled Services and Financial Services.
Hero-Group
The Hero Group has done business differently right from the inception and that is what has
helped us to achieve break-through in whatever product category we have ventured in. The
Group's low key, but focused, style of management has earned dealers, as also worldwide
recognition.
The growth of the Group through the years has been influenced by the number of factors:
The Hero Group through the Hero Cycles Division was the first to introduce the concept of just-
in-time inventory. The Group boasts of superb operational efficiencies. Every assembly line
worker operates two machines simultaneously to save time and improve productivity. The fact
that most of the machines are either developed or fabricated in-house, has resulted in low
inventory levels.
In Hero Cycles Limited, the just-in-time inventory principle has been working since the
beginning of production in the unit and is functional even till date. The vendors bring in the raw
material and by the end of the day the finished product is rolled out of the factory. This is the
Japanese style of production and in India; Hero i\s the first company to have mastered the art of
the just-in-time inventory principle.
Social Responsibilities
The company has fulfilled its social obligation, charged with their mission nationalistic fervor,
the Hero Group has always been actively involved in Social and
Medicare activities, such as providing medical facilities for the under privileged. Hospitals,
Heart Research Foundation and Mobile Medical Vans help to fulfill this objective. Hero also
runs schools and colleges, maintains parks and public facilities.
Global Gearing
A thorough understanding of the fast-changing consumer behaviour, new market segments and
product opportunities along with sensitivity to changing customer needs, form the core of Hero's
marketing-strategy.
At Hero we essentially have a completely customer-driven approach. A nation-wide dealer
network comprising of over 3,500 bicycle dealers, 350 dealers for mopeds and 225 franchise
holders for motorcycles, ensures convenient access to the Group's products across the country.
With a deep sense of belonging to the Hero fraternity, the Group's dealer network has catalysed
growth and acted as a strong bridge between the customers and the Group.
Conventionally, very few Indian bicycle manufacturers were interested in exports. However, the
Hero Group's foray into the overseas markets pioneered Indian exports in the bicycle segment as
early as 1963. It was a move prompted primarily by the need to be attuned to the global
marketplace.
While initial exports were restricted to Africa and the Middle East, today more than 50 percent
of the Group's bicycle exports meet the demands of sophisticated markets in Europe and
America. This is primarily because of appropriate product development and excellent quality that
Hero offers.
Dr.Brijmohan Lall Munjal, patriarch of the US$ 3.19 billion Hero Group was born in 1923, in
what is now Pakistan. After partition, the Munjal brothers started a small business of
manufacturing bicycle components in Ludhiana in North India in the face of the bottlenecks of
industrial infrastructure and investments. Dr Lall led a small time manufacturer of 60 cycles a
day to become a manufacturing giant, which churns out not only over 17,000 cycles per day but
is also diversified into various domains. Undoubtedly, Dr.Lall is a first generation business
entrepreneur of the 1950s'.
Dr.Lall has received various accolades and awards for his immense contribution to the Indian
industry. He was adjudged Businessman of the Year in 1994 by a leading business magazine -
Business India.
In 1995, Dr.Lall received the National Award for outstanding contribution to the
Development of Indian Small Scale Industry. (NSIC award - presented by the President of
India)
In 1999, the Business Baron recognized him as the "Most Admired CEO."
The PHD Chamber of Commerce and Industry presented him with the Distinguished
Entrepreneurship Award in 1997, in recognition of his outstanding exemplary
entrepreneurship.
The Government Of India honoured him with the prestigious " Padma Bhushan"in March
2005 for his contribution to Trade and Industry
Dr.Lall has made an unfailing commitment of his time, energy and resources to strive for the
upliftment of the communities and villages around the Group's manufacturing units. He has
encouraged the setting up of numerous medical, educational and infrastructure facilities.
Amongst his notable contributions to his adoptive city, Ludhiana, are the Ludhiana Stock
Exchange, the Ludhiana Aviation Club - of which he is still the president - and the Dayanand
Medical College and Hospital.
• Munjal Auto Industries Limited has a joint venture with the State-owned Gujarat
Industrial Investment Corporation, to cater to the needs of the overseas market.
• Hero Cycles CR Division was set up in consultation with MECON, Asia's largest
engineering consultants and in Technical Collaboration with Wean United, USA.
• Hero Cycles Cold Rolling Division has also entered into a technical collaboration with
Kawasaki Steel Corporation, Japan for the improvement of production yield,
elimination of defects, reduction of customer returns and enhancement of maintenance
operations against certain predetermined targets.
HERO CYCLES
HERO MOTORS
HERO CORPORATE SERVICE LIMITED
(Hero Mindmine, Munjal eSystems, NsurePlus)
HERO MANAGMENT SERVICE
LIMITED(HERO ITES)
MUNJAL SHOWA LIMITED
As early as in the 1960s' very few Indian bicycle manufacturers were interested in exports.
However, the Hero Group's foray into the overseas markets in 1963 pioneered Indian exports in
the bicycle segment. It was a move prompted essentially by the need to remain attuned to the
global-market.
While initial exports were restricted to Africa and the Middle East, today more than 50 percent
of the exports from Hero Cycles Limited meet the demands of sophisticated markets in Europe
and America. This is primarily because of appropriate product development and excellent quality
that Hero offers.
The Group has been continuously upgrading technology and has set up special units - like
Gujarat Cycles Limited (now Munjal Auto Industries Limited), to meet international quality
standards. Munjal Auto Industries Limited has state-of-the-art equipments imported from
Europe and Taiwan. The unit is designed to match international standards and is an Export
Oriented Unit (EOU). Its products are supplied to the International Markets of developed
countries like United Kingdom, Germany, France etc.
Education Facilities
Education Facilities plays a vital role in motivating and enabling the working population for
changes necessary for accelerated progress and for their mental and physical development.
Improvement in the quality of the industrial work force demands accelerated economic
development for which education of the workers, their families and children is very essential. So
Hero Cycles have opened two schools to provide education to the children of their employees
and also as part of their social responsibility.
Medical Facilities
The management of Hero Cycles provides medical facilities for their workers and their families
even before the introduction of E.S.I scheme. Besides general medical treatment and health care,
separate arrangements for specialist treatment like T.B, cancer and mental disease have also been
made. The organization has also tied up with hospitals like D.M.C. and C.M.C, Apollo, Hero
Heart etc. to take care of the health of the employees.
Recreational facilities
Housing Facilities
Hero also provides housing facilities to their employees at executive level. The employees who
are provided accommodation are paid rent allowance at some of the places.
Healthcare
Raman Munjal Memorial Hospital is a 100-bed hospital with a well-equipped laboratory, a fully
functional operation theatre, an outpatient department as well as a casualty section. A fully
equipped mobile clinic provides comprehensive health care to the rural masses in Dharuhera.
The medical centre on the factory premises of the Group Companies is open for the sub-urban
and rural communities of the surrounding areas. The medical centre is also equipped to provide
First Aid and ambulance facility for road accident victims.
Eye Camps: With over 15,000 patients examined and about 1700 cataract operations performed
so far, these Eye Camps have also aided patients with free accommodation, food and medicines.
Family Planning Camps: Held since 1993 at the Civil Hospital, Rewari and Bawal, these camps
offer monetary incentives to the masses to adopt family planning measures.
Blood Donations Camps: These camps are being organized on a regular basis since 1992. 464
units have been donated to Indian Red Cross Society in the last camps.
ENT Check up Camps: Conducted by specialists from AIIMS, these camps have been
organized since November 1997
Heart Check-up Camps: Since July 1988, free camps are being organized in collaboration with
Escorts Heart Institute and Research Centre, where specialized diagnosis methods like
Echocardiography and ECG are used.
Rehabilitation Camps: Conducted with the assistance of the District Rehabilitation Centre, Red
Cross Society, Rewari, these camps help physically challenged villagers to rehabilitate and re-
employ themselves. Many patients have found a new lease of life on account of the physical aids
given to them.
Protection of Eyes
In respect of any such manufacturing process carried on in factory effective screens or suitable
goggles, helmets are provided for the protection of persons employed.
Precautions against dangerous fumes, gases etc.
No person is required or allowed to enter any chamber, tank, vat, pit, pipe or other confined
space in factory in which any gas fume, vapors or dust is likely to be present to such an extent as
to involve risk to person being overcome thereby, unless it is provided with a manhole off
adequate size or other effective means.
The oxford Dictionary defines labour welfare as effort to make life worth living for workers the
voluntary efforts of the employers to establish within the existing industrial system, working and
sometimes living and culture conditions of employees beyond what is required by law and
customs of the industry and conditions of the market.
Welfare works covers all the efforts which employers make for benefit of their employees over
and above the minimum standards of working conditions fixed by the factories Act and over and
above the provisions of social legislators providing against old age, unemployment and sickness.
4.1 WELFARE
Sections 42 to 50 of the act, which deal with the facilities for the welfare of the workman in a
factory, are as follows:
In every factory:-
• Adequate and suitable facilities for washing shall be provided and maintained for the use
of the workers therein;
• Separate and adequately screened facilities shall be provide for the use male and female
workers;
• Such facilities shall be conveniently accessible and shall be kept clean.
The state Government may, in respect of ant factory or class or description of factories,
make rules requiring the provision therein of suitable places for keeping clothing not
worn during working hours and for the drying of wet clothing.
Canteens(Section 46)
The State Government may make rules requiring that in any specified factory wherein
more than fifty workers are employed, a canteen or canteens shall be provided and
maintained by the occupier for the use of the workers.
In every factory wherein more than thirty women workers are employed, adequate and
suitable shelters, rest rooms and a suitable lunch room, with provision for drinking water,
where workers can eat meals brought by them, shall be provided and maintained for the
use of workers.
Provided that any canteen maintained in accordance with the provisions of section 46
shall be regarded as a part of the requirements of this sub section: provided further that
where a lunch room exist no workers shall eat any food in the work room.
Crèches (Section 48)
In every factory wherein more than thirty women workers are employed there shall be
provided and maintained a suitable room for the use of children under the age of 6 years
of such women.
Such rooms shall be provide adequate accommodation shall be adequately lighted and
ventilated, shall be maintained in a clean and sanitary condition and shall be under the
charge of women trained in the care of children and infants.
1. Exempting, subject to compliance with such alternatives arrangements for the welfare of
workers as may be prescribed, any factory or class of description of factories from the
compliance with any of the provision of this chapter.
2. Requiring in any factory or class or description of factories that representatives of the
workers employed in the factory shall be associated with the management of the welfare
arrangements of the workers.
WELFARE MEASURES PROVIDED BY HERO CYCLES
The various welfare measures provided at Hero Cycles Ludhiana are specified below:
Washing Facility: The Company has provided proper wash rooms to the workers who are
working at different shift hours. There are 10 wash rooms for every 100 workers in the
company. They ensure to provide clean and hygiene working conditions in the company so
that workers can put their full effort in all areas.
Canteen Facility: Workers are provided with a separate canteen, where they have their lunch
and other refreshments. There are 1500 workers working in the company and in among the
two shifts there are nearly 700 employees so the area of canteen has to be big. Considering
this point the canteen provided to them is big in size with the sitting capacity of nearly 800
employees. Canteen prices are also cheap and completely affordable. Tea is provided at Rs
20 paisa to the workers and lunch plate worth Rs 8 which include 2 chappati’s, rice and 1
dal and 1 sabji.
Rest Rooms: Proper rest rooms are provided so that the workers can get rest during the break of
45 mins they get.
Doctor: Every organization with more than 500 employees need to appoint an MBBS doctor,
same is being done by hero cycles. They have a permanent MBBS Doctor so that if any
accident occurs immediate treatment could be provided.
Dispensary: A fully fledged dispensary with a team of 4 medical staff members is there in the
company and an ambulance is available around the clock.
Health &Safety officer: Health and safety officer acts as an adviser to management on the latest
legal obligations, ensuring the standard of safety is up to the latest regulatory standards.
The officer also imparts advice to others through training and discussion, as well as
creating company policies that deal with health and safety, such as evacuation procedures.
India's Most Admired Business Houses
Data collection
To collect vital information for research study both primary and secondary sources have been
utilized.
Primary Sources: - Information from sampling units has been collected through primary
sources most by conducting personal interview and questionnaires.
Secondary Sources: - Secondary sources like internet, magazine and newspapers have been
used to collect information about the current welfare and safety scenario so as to get insight of it.
Scope of study
The scope of study is confined to Ludhiana city. For the purpose of sampling, workers of
Ludhiana unit has been considered as universe of the study. Study has been carried out to study
the safety and welfare services at hero cycles, Ludhiana.
Statement of problem
To study “The welfare measures and safety norms provided at HERO CYCLES LTD,
Ludhiana” and suggesting ways to improve the same.
Organizations are obliged to provide employee with a safe and healthful environment. Health is a
general state of physical, mental and emotional well being. Safety is a protection of a person’s
health. The main purpose of health and safety policies is the safe interaction of people and the
work environment. Poor working conditions affect employee’s performance badly.
Employees may find it difficult to concentrate on work. It would be taxing for them to work for
longer hours. Accident and injuries may multiply causing enormous financial loss to the
company. Absence and turnover ratio may grow. A company with a poor safety record may find
it difficult to hire and retain skilled labor force. The overall quality of work may suffer. Many
deaths, injuries and illness occur because of safety violations, poor equipment design or gross
negligence.
Thus, this study titled “The welfare measure and safety norms provided at HERO CYCLES
LTD, Ludhiana” is based on workers responses regarding the safety and welfare facilities
provided to them and the facilities which they feel should be given.
SAFETY QUESTIONNAIRE
Interpretation
• Most of the employees and workers of the organisation says that they know about the
safety policy of Hero cycle i.e 82%
• 18% respondents responded that they are not aware of it.
Q2. Does the organization provide safety training regarding the handling of
machines/equipments related to dangerous operations?
Q3. Does your organization provide you safety equipments for work on dangerous machines?
• Most of the respondents responded that they get safety equipments every time i.e. 93%
• 5% responded that they sometimes get it sometimes not
• 25 said they never get safety equipments
Interpretation
• 78% respondents said that they are highly satisfied with the fencing and maintenance of
machinery where 12% said it is satisfactory.
• 5 % said that it is neither satisfactory nor dissatisfactory.
0% 20% 80% 0%
1
3-D Column 1
3-D Column 3
0
Interpretation
• Most of the respondents responded that accidents occur sometimes i.e 80% and 20% said
it occurs frequently.
• Where no when responded that it occurs very frequently or never
According to the survey there are different reasons for accidents but most of the accidents
happen because of human negligence or mistake.
Q7: Does the company analyze the causes for accidents and take corrective measures to reduce
the no. of accidents in future?
Q8: Does the safety officer take corrective action in time whenever needed?
85% of the respondents think that the actions taken by the welfare officer are satisfactory while
10% think that immediate actions are taken sometimes and 5% responded for the view never.
Options YES NO
Protection of body 100% 1%
Protection against 100% 1%
dangerous fumes
Interpretation
99% of the workers are satisfied with safety of body provided by the organization while only 1%
does not agree to it.
Interpretation
99% of the workers are satisfied with safety of body provided while handling dangerous
operations by the organization while only 1% does not agree to it.
Interpretation
95% of the workers are satisfied with provision of lifts provided by the organization while only
1% does not agree to it.
WELFARE QUESTIONNAIRE
Yes 75 75%
No 25 25%
Interpretation
About 75% of the respondents are aware about the welfare policy followed in the
company and 25% are not aware about it.
Q2. Is the company providing you best services related to the following?
• First aid facility
• Ambulance facility
• Dispensary
• Rest room
Agree 30 30%
Neutral 10 10%
Disagree 7 7%
Highly disagree 3 3%
Interpretation
Maximum respondents are highly agreed with the first aid facility while some have
neutral opinion and few disagree to it.
Ambulance Facility
Agree 10 10%
Neutral 5 5%
Disagree 4 4%
Highly disagree 1 1%
Interpretation
80% of the respondents highly agree to the ambulance facility provided at Hero
Cycles Ludhiana and very few have neutral opinion and negligible number of
respondents disagrees.
Dispensary
Agree 10 10%
Neutral 7 7%
Disagree 5 5%
Highly disagree 3 3%
Interpretation
75% of the respondents highly agree to the service of dispensary provided by the
company and very few have different opinion.
Agree 22 22%
Neutral 11 11%
Disagree 17 17%
Highly disagree 5 5%
Interpretation
Though 40% of respondents highly agree to it but still the response is mixed
related to the facility of rest rooms in the company.
Agree 10 10%
Neutral 3 3%
Disagree 2 2%
Highly disagree 1 1%
Interpretation
Maximum number of employees is very much satisfied with the kind of working
environment provided to them though a few disagrees.
3. To what extent you are being satisfied with the following?
• Washing facility
• Drinking water
• House keeping
• Canteen/Lunch rooms
Washing Facility
60% of the respondents are very much satisfied with the washing facility provided to
them while others have mixed response.
Drinking water
Interpretation
55% of the respondents think that drinking water facility is excellent while 25% think
that it’s good and 6% think that it’s not good.
House Keeping
Interpretation
75% of respondents are satisfied with housekeeping while 20%think that it’s good while
remaining have average and below average response.
Storing Facility
Excellent 70 70%
Good 15 15%
Average 7 7%
Below average 6 6%
Poor 2 2%
Interpretation
70% of respondents are satisfied with storing facility provided to them while
remaining has shown mixed response towards it.
Canteen/Lunch Rooms
Excellent 65 65%
Good 10 10%
Average 10 10%
Below average 8 8%
Poor 7 7%
Interpretation
Respondents who believe that canteen facility is excellent are 65% among all and
remaining has shown mixed responses towards it.
4. To what extent you are being satisfied with the following canteen facilities?
• Quality of food
• Prices of food
• Cleanliness
• Sitting arrangement
Quality of food
Excellent 55 55%
Good 25 25%
Average 10 10%
Below average 7 7%
Poor 3 3%
Interpretation
Maximum respondents are highly satisfied with the quality of food provided at canteen
and very few are not satisfied with it.
Prices of food
Excellent 75 75%
Good 10 10%
Average 7 7%
Below average 5 5%
Poor 3 3%
Interpretation
75% of the respondents are satisfied with the prices of food items offered to them
and very few have different opinion.
Cleanliness
Interpretation
65% of the respondents think that cleanliness at the canteen area is excellent while 25%
think that it’s good and 6% think that it’s not good.
Sitting arrangements
Excellent 70 70%
Good 10 10%
Average 12 12%
Below average 6 6%
Poor 2 2%
Interpretation
70% of respondents are satisfied with the sitting arrangements provided during
lunch time and tea interval, while remaining has shown mixed response towards it.
• Laboratory
• Medicines
• Periodical checkup
Doctor
Dissatisfied 15 15%
Interpretation
Maximum respondents are highly satisfied with the advice and treatment provided to
them by the doctor at Hero Cycles Ludhiana and very few are dissatisfied.
Laboratory
Dissatisfied 25 25%
Interpretation
75% of the respondents are satisfied with the laboratory and the help provided to
them by the lab expert and only 25% are not satisfied to it.
Medicines
Interpretation
80% of the respondents are satisfied with the availability of medicines for any emergency
and only 20% among them are not satisfied.
Periodic Checkups
Satisfied 70 70%
Dissatisfied 30 30%
Interpretation
70% of respondents are satisfied and aware about the periodic medical checkups
done in the company while 30% of them are not satisfied with these checkups.
Group insurance
Gratuity
Loans
Medical compensation.
1. Only 60% workers think that they can get loan from the company.
2. 40% workers don’t think it.
1. 79% workers think that they can get medical compensation if they met any industrial
accident.
2. 21% are not aware of this compensation.
1. Among the workers 80% of workers aware of the employee assistant program.
2. Only 20% are not aware of it.
8Q: Are there any suggestions that you would like to give regarding Welfare?
1. There should be restrooms for the workers, where they can rest for sometime after their
shift.
2. The quality of the food stuffs provided in the canteen can be more improved.
Limitations of Study
Some respondents took it very lightly and did not give accurate information.
The study is confined to workers Ludhiana city only. The results cannot be generalized
for any bigger population
Sample size of respondents has been restricted to 50 respondents because of time and
resource constraints
5. Hesitation
Responses were taken in time office so workers hesitated to answer the problem related
to working of time office.
1. On shop floor worker should be provided with glucose or lemon water which increases
maintained in canteen and quality of food should be provided. Sufficient amount of food
3. Quality circles should be introduced in organization. It will help in removing day to day
work related problems of workers and moreover workers will feel motivated and sense of
belongingness will be generated when they solve their own problems and increase the
productivity of organizations.
4. For the welfare of workers monetary and non monetary rewards and awards should be
5. Proper counseling of workers should be done by supervisors which will change their
perception about work related problems and personal issues. So proper counseling of
6. A supervisor per shift in charge should be held accountable for a group of workers their
7. Company should lay more stress on taking corrective measures for safety regarding
accidents. Proper training should be provided to workers; work load should be regulated
as per the handling capacity of the workers so that they do not lose their concentration.
8. Quality of uniform and shoes should be improved and it should be designed according to
working conditions so that workers do not face any kind of skin related problem.
9. Working environment needs to be improved to enhance the satisfaction level of workers
the environment should be made friendly and team spirit need to be built up.
10. Training should be given regarding personal growth and development of the workers to
The general position of workers in respect of welfare facilities would seem to be that there is
growing awareness of their beneficial effect on the well being of the workers as a whole, leading to
improved industrial relations and greater productivity, but that are not uniformly provided, and
where these are provided there are variations from region, industry and unit to unit.
The study finds various reasons that according to workers what should be done to help they feel
comfortable on the job and they keep working safely. Overall it was found that worker search for
the better working conditions and facilities to improve their standards of living alone with the
safety of their life and adequate welfare if their family. They basically look for job satisfaction,
safe and comfortable working environment.
At the last various suggestions have been provided to improve the safety and welfare facilitates at
Hero Cycles Limited. It was found that the safe working environment and welfare of the family are
the most important factors which employees keep in mind while selecting an organization. Other
factors include facilities and services provided by the company.
So study has been done to understand the workers preferences. It also involves various measures to
provide safely and to work for the welfare and betterment of the workers so that they can work
safely and feel secure at their workplace and work efficiently and effectively.
MAGAZINES REFERRED:
Competition Affairs
Management Digest
Business World
India Today
WEBSITES
www.google.com
www.yahoo.com
www.ask.com
www.dogpile.com
www.herocycles.com
Www.alltheweb.com
www.lycos.com
www.dogpile.com
www.herocycles.com
SAFETY QUESTINNAIRE
Name
Age
Department
Marital status
Q2. Does the organization provide safety training regarding the handling of
machines/equipments related to dangerous operations?
Yes No
Q3. Does your organization provide you safety equipments for work on dangerous machines?
Always Sometimes Never
Q7. Does the company analyze the causes of accidents and take corrective measures to reduce
the number of accidents in future?
Always sometimes never
Q8. Does the safety officer take corrective actions in time whenever needed?
Always sometimes never
Q10. Would you like to give any suggestion for improvement in the safety policy?
WELFARE QUESTIONNAIRE
Q1. Does the company follow the welfare policy?
Yes no
Q2. Is the company providing you best services related to the following:-
Ambulance facility
Dispensary
Rest room
Good Working
Environment
Drinking water
House keeping
Canteen/lunch rooms
Prices of food
Cleanliness of canteen
Sitting arrangement
Laboratory
Medicines
Periodical checkup
Group insurance
Gratuity
Loans
Medical compensation
Yes no
Q8. Are there any suggestions that you would like to give regarding labour welfare and safety
policy of Hero Cycle?
THANK YOU