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Documente Cultură
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Q2- What creativity is and how can an organization foster creativity in its
employees. 3 marks
Q3- Explain the process of meeting in detail. Clarify each and every step. 5
marks
Paper # 2
Q1- What are actions taken up in the follow up section of the meetings? 3
marks
Q4- What are the factors that can help a build a learning organization. 5
marks
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Q5- As a Manager how can you promote ethical behavior in an
organization. Paper # 3
Paper # 5
Question No: 31 ( Marks: 5 )
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Juran defines quality as “fitness for use". Comment on this statement.
Question No: 32 ( Marks: 10 )
List down the principles of total quality. Explain continuous
improvement and learning principle. (Marks=6+4)
Paper # 6
Paper # 7
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Question No: 26 ( Marks: 5 )
Discuss the difference between a work group and a work team.
Question No: 27 ( Marks: 5 )
Identify and describe the different types of communication flows.
Question No: 28 ( Marks: 5 )
Describe the limitations of trait theory.
Question No: 29 ( Marks: 10 )
List and describe the four most common types of teams likely to be found
in today’s organizations.
Question No: 30 ( Marks: 10 )
****************************************************
List of final term MCQz
1. nACH:
need for achievement: drive to excel: drive to achieve in relation to a
set of standards; to strive to succeed.
2. nPOW:
need for power: the need to make others behave in a way that they
would not have behaved otherwise.
3. nAFF:
need for affiliation: the desire for friendly and close interpersonal
relationships.
High nACH:
Some people like goals, some do not. These people are high achieves.
High nAFF:
19) “Power prices” use price as a key strategic tool. These “power prices”
have discovered the highly ________ effect of price on the botXXX XXne.
A. dramatic
B. leveraged
C. soothing
D. direct E. abrasive
20) New-to-the- world products are ________.
A. new products that supplement established product lines (package sizes,
flavors, and so on)
B. new products that allow a company to enter an established market for the
first time
C. new products that create an entirely new market
D. existing products that are targeted to new markets or market segments
E. new products that provide improved performance or greater perceived
value and replace existing products
4. When the group energy is focused on the task at hand, the group has
moved to the _____ stage.
a. storming
b. norming
c. production
performing
10. What term is used for the process by which an individual’s desire for
acceptance by the group and the pressure by the group on individual
members to match its standards results in a change in individual
attitudes and behaviors?
a. conformity
b. coercion
c. commitment
d. convergence
11. The major contribution of the Asch study was to demonstrate the
impact of _____.
a. group pressures
b. seating arrangements
c. convergence
d. status
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12. What term is used for antisocial actions by organizational members
who voluntarily violate established norms and that result in negative
consequences for the organization, its members, or both?
a. ethical dilemmas
b. deviant workplace behavior
c. abnormal behavior
d. discommitment behavior
14. What term is used for the socially defined position or rank given to
groups or group members by others?
a. regency
b. authority
c. status
d. command
15. Which of the following does not explain the current popularity of
teams? Teams _____.
a. outperform individuals when the tasks require multiple skills
b. enable organizations to better utilize employee talents
c. are a means to increase employee motivation
d. allow employee independence in making operating decisions
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16. Teams generally have a(n) _____ impact on employee motivation.
a. inconsistent
b. unknown
c. positive
d. discouraging
19. Which of the following types of teams would most likely empower its
team members to make work-related decisions?
a. technical
b. self-managed
c. problem-solving
d. management
23. Teams require individuals with high scores on all of the following
personality characteristics except _____.
a. introversion
b. agreeableness
c. conscientiousness
d. emotional stability
24. Communication must include both the _____ and the understanding of
meaning.
a. transportation
b. interpretation
c. triaging
d. transference
31. In one study of the grapevine, it was found that only _____ percent of
the executives participated by passing the information on to more than
one other person.
a. 10
b. 15
c. 20
d. 25
40. John Kotter’s view argues that management focuses on coping with
complexity, whereas leadership focuses on coping with _____.
a. conflict
b. success
c. defeat
d. morale
46. All contingency theories are based on the idea that effective
leadership performance depends on _____.
a. the proper match between the leader’s style and the control the
situation gives the leader
b. selecting the right leadership style based on the level of the
followers’ readiness
c. using a leadership style that is appropriate to the situational
conditions
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d. making use of the best path for the goal that is identified
48. Based on the contingency theory, if the leadership style does not
match the situation, you should _____.
a. change the leader to fit the situation
b. change the situation to fit the leader
c. accept this circumstance as unchangeable
d. either a or b
52. The leadership behaviors identified by the path-goal theory are _____.
a. supportive, employee-oriented, laissez-faire and participative
b. achievement-oriented, supportive, humanistic, and directive
c. participative, achievement-oriented, directive, and supportive
d. directive, participative, supportive, and laissez-faire
53. Based on information given in the text, which of the following most
likely represents a situation in which
charismatic leadership is not needed?
a. A business is facing the introduction of a radically new product.
b. A business is in its infancy.
c. A business is operating during a time of war.
d. A business is succeeding due to several years of strong market
leadership.
57. The type of leader who guides or motivates his or her followers in the
direction of established goals by clarifying role and task requirements
is known as a _____leader.
a. transactional
b. charismatic
c. transformational
d. transcendent
58. Based on information given in the text, which of the following most
likely represents a situation in which
charismatic leadership is not needed?
a. A business is facing the introduction of a radically new product.
b. A business is in its infancy.
c. A business is operating during a time of war.
d. A business is succeeding due to several years of strong market
leadership.
63. When your superior offers you a raise if you will perform additional
work beyond the requirements of your job, he/she is exercising _____
power.
a. legitimate
b. coercive
c. reward
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d. personal
e.
68. Your physician has advised you to take a series of medications. You
comply because of her _____ power.
a. referent
b. information
c. formal
d. expert
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69. Celebrities are paid millions of dollars to endorse products in
commercials because the advertisers believe the celebrities have
_____ power.
a. personal
b. referent
c. expert
d. legitimate
72. Most organizations develop multiple suppliers rather than give their
business to only one in order to _____.
a. increase knowledge and information
b. reduce dependency
c. maximize power
d. develop interdependence
Question # 1
Which of the following factor is/are affecting team?
Work design
Process
Context
All of the given options
Question # 2 Which of the following would NOT be considered an
organization?
Church
University
Military unit
All adults in a given community
Question # 3
Which of the following is NOT the competency of a leader?
Leading the organization
Leading others
Leading oneself
Leading one by one
Question # 4
Which of the following are the situational criteria identified in the Fielder
model?
Job requirements, position power, and leadership ability
Charisma, influence, and leader-member relations
Leader-member relations, task structure, and position power
Task structure, leadership ability, and group conflict
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(Page # 30)
Question # 5
Which of the following is example of personal power?
Expert power (Page # 63)
Coercive power
Reward power
Legitimate power
Question # 6
Persons who are able to influence others and who posses’ managerial
authority are called:
Mentor
Spokes person
Disseminator
Leader (Page # 91)
Question # 8
Which of the following approach treats motivation as a function of work
environment?
Individual differences approach
Managerial approach
Organization approach (Page # 80)
All of the given options
Question # 9
In comparison to low-level managers, most top executives:
Are more focused on solving immediate problems
Are more autocratic in their decision making
Have a stronger concern about efficiency
Have a longer time perspective
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Question # 10
Which of the following are the strategies for team building?
Establish common goals
Find occasions to celebrate
Recognize effort
All of the given options (Page # 117)
Question # 11
What are the five stages of group development?
Generation, implementation, construction, production, termination
Introduction, development, production, deterioration, adjournment
Initiation, evolution, maturation, degeneration, termination
Forming, storming, norming, performing, adjourning (Page # 165)
Question #
Which of the following is NOT the quality of a person having type “B”
personality?
Easy going
Relaxed
Able to listen carefully
Impatient (Page # 42)
Question # 13
Maslow’s hierarchy has five levels of needs. Which of the following is Not
one of those levels?
Safety needs
Social needs
Animal needs (Page # 75)
Self-actualization needs
Question # 14
Which of the following Communication creates tension about oral, written
or both communication?
Obstruction
Apprehension
Breakdown
Block
Question # 15
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Which of the following is NOT the strategy for team building?
Find occasions to celebrate
Recognize effort
Improve communication
Discourage team members (Page # 117)
Question # 16
All of the following are classifications on the Myers-Briggs Type Indicator
except:
Extroverted/introverted
Sensing/intuitive
Perceiving/judging
Independent/dependent (Page # 43)
Question # 16
What are the five stages of group development?
Generation, implementation, construction, production, termination
Introduction, development, production, deterioration, adjournment
Initiation, evolution, maturation, degeneration, termination
Forming, storming, norming, performing, adjourning (Page # 165)
Question # 17
To be effective leader which of the following activity is important?
Influence the culture
Provide a vision
Influence the group
All of the given options (Page # 52)
Question # 18
The decision procedure that empowers a subordinate the most is:
Joint decision-making
Delegation
Proactive consultation
Reactive consultation
Question # 19
Which of the following is NOT the competency of a leader?
Leading the organization
Leading others
Leading oneself
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Leading one by one (Page # 52)
Question # 20
In Maslow’s hierarchy of needs, what is the term used for the drive to
become what one is capable of becoming?
Perfection
Self-actualization (Page # 75)
Hypo-glorification
Self-esteem
Question # 21
Which of the following can NOT be considered as a guideline for managers?
Expand the range of choices
Make time for reflective planning
Concentrate on reacting to demands
Understand reasons for demands and constraints
Question # 22
What is true about participative leadership?
Participative leadership does not affect subordinate performance
The more participation a leader uses, the more satisfied subordinates will be
Participative leadership substantially improves subordinate
performance
The results were inconsistent and inconclusive
Question # 23
In a crisis situation, effective leaders are likely to:
Consult with subordinates
Reduce their exposure
Act with more consideration
Act more decisively
Question # 24
Question # 25
Which of the following statement about value is true?
Values are flexible
Values are synonymous with attitudes
Values tend to be consistent among occupational groups
Values are fairly stable over time Page 37
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Question # 26
In the communication process, which of the following steps occurs first?
Transmitting
Decoding
Encoding (Page # 131)
Understanding
Question # 27
Which of the following is the best definition of attitude?
Attitudes indicate how one will react to a given event
Attitudes are the yardstick by which one measures one’s actions
Attitudes are the emotional part of an evaluation of some person, object or
event
Attitudes are evaluative statements of what one believes about
something or someone(Page # 37)
Question # 28
Information roles include which of the following three roles?
Disseminating, figurehead and liaison
Monitor, resource allocator and negotiator
Disturbance handler, monitor and entrepreneur
Monitor ,disseminator and spokesperson (Page # 11)
Question # 29
Which of the following is the power to give positive benefit or rewards?
Reward Power (Page # 63)
Coercive power
Expert power
Referent power
Question # 30
Which of the following is Not a cue of power for a leader?
• Maximizing Body Size
• Breaking Eye Contact
• No Excessive Smiling
• Using Submissive Language
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REF:Power Cues: page 64, 65
� Commanding Large Personal Space
Maximizing Body Size
� Touching
� Breaking Eye Contact
� No Excessive Smiling
� Avoiding Submissive Language
Question # 31
Which of the following can Not be mentioned as one of the four general
processes in managerial work?
Making decisions
Satisfying customers
Developing relationships
Influencing people
Question # 32
What is the most important asset of an organization?
People (Page # 5)
Money
Building
Machinery
Question # 33
Which of the following is the first management function?
Planning (Page # 51)
Organizing
Leading
Controlling
Question # 34
Which of the following are the characteristics of team-based organizations?
Collective structures
Team monitors
Change and flexibility
All of the given options (Page # 119)
Question # 35
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_________ is known as the founder of CNN.
Andy Grove
Sam Walton
Ted Turner (Page # 7)
Phil Knight
Question # 36
Decision taken for reordering of standard inventory item is an example of
which of the following?
Programmed decision (Page # 122)
Non-programmed decision
Intuitive decision making
None of the given options
Question # 37
Which of the following are the strategies for team building?
Establish common goals
Find occasions to celebrate
Recognize effort
All of the given options (Page # 167)
Question # 38
Which of the following statements is not correct?
• Demands and constraints are essentially the same for most managerial
jobs
• Managerial behavior is strongly influenced by demands and
constraints
• Role conflicts are caused by incompatible demands from different
people
• Demands and constraints depend in part on a manager’s perceptions
Question # 39
In the communication process, which of the following steps occurs first?
Transmitting
Decoding
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Encoding (Page # 131)
Understanding
Question # 40
According to Howard Hayden all of the following are leadership core
competencies EXCEPT:
Creating more leaders
Rigidity (Page # 54)
Communication
Vision
Question # 41
Leadership is best defined as ____________.
The ability to influence a group in goal achievement
Keeping order and consistency in the midst of change
Implementing the vision and strategy provided by management
Coordinating and staffing the organization and handling day-to-day
problems
Question # 42
Which of the following is NOT the quality of a person having type” A
“personality?
Intense desire to achieve
Extremely competitive
Sense of urgency
More relaxed
Question # 43
Which of the following encourage flexibility and decentralize decision
making?
Departmentalization
Span of control
Formalization
Organic structures (Page # 120)
Question # 44
After which stage of a group’s development has the group formed a
common set of expectations of member behaviors?
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Storming (Page # 113)
Forming
Performing
Norming
Question # 1
Which of the following can Not be mentioned as one of the four general
processes in managerial work?
Making decisions
Satisfying customers
Developing relationships
Influencing people
Question # 2
The base of economy has moved from :
Manufacturing to services
Services to manufacturing
Manufacturing to productivity
Productivity to manufacturing
Question # 3
What is true about participative leadership?
Participative leadership does not affect subordinate performance
The more participation a leader uses, the more satisfied subordinates will be
Participative leadership substantially improves subordinate
performance
The results were inconsistent and inconclusive
Question # 4
What do we call the process by which individuals organize and interpret
their sensory impressions in order to give meaning to their environment?
Interpretation
Environmental analysis
Social verification
Perception
Question # 5
In Maslow’s hierarchy of needs, what is the term used for the drive to
become what one is capable of becoming?
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Select correct option:
Perfection
Self-actualization (page # 75)
Hypo-glorification
Self-esteem
Question # 6
Which of the following is the situational criterion identified in the Fielder
model?
Job requirements, position power, and leadership ability
Charisma, influence, and leader-member relations
Leader-member relations, task structure, and position power
(Page # 30)
Task structure, leadership ability, and group conflict
Question # 7
Which of the following describes the personality?
A combination of psychological traits that describes a person (Page #
21)
A situation in which one can influence on the group members in the
organization
A situation in which one can n,t influence on the group members in the
organization
None of the given options
Question # 8
A deliberate arrangement of people to accomplish some specific purpose is:
A structure
A process
An organization (Page # 90)
An assembly operation
Question # 9
Maslow’s hierarchy of needs arranges those needs in which of the following
orders?
Physiological, esteem, safety, social, and self-actualization
Physiological, safety, social, esteem, and self-actualization (Page # 75)
Safety, physiological, esteem, social, and self-actualization
Physiological, social, safety, esteem, and self-actualization
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Question # 10
Communication that takes place among members of work groups at the
same level is known as which type of communication?
Tangential
Cross functional
Vertical
Lateral (Page # 84)
Question # 11
Which of the following is not true of charismatic leaders?
They have a vision and the ability to articulate the vision
They have behavior that is unconventional (Page # 93)
They are willing to take high personal risk
They exhibit behaviors that are consistent with their followers’ behaviors
Question # 12
In a crisis situation, effective leaders are likely to:
Consult with subordinates
Reduce their exposure
Act with more consideration
Act more decisively
Question # 13
_________ is known as the guru of management.
Stephen P.Robins
Mary coulter
Peter drucker (Page # 7)
John C Mexwell
Question # 14
To be effective leader which of the following activity is important?
Influence the culture
Provide a vision
Influence the group
All of the given options (Page # 92)
Question # 15
Which type of leadership focus on rewards in exchange for motivation,
productivity effective task accomplishment?
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Transactional leadership (Page # 33)
Transformational leadership
Charismatic leadership
Visionary leadership
Question # 16
Which of the following is NOT the quality of a person having type “B”
personality?
Easy going
Relaxed
Able to listen carefully
Impatient Page # 95
Question # 17
Which of the following is Not true about decision processes in
organizations?
Major decisions are made in an orderly, rational manner
Decision processes are prolonged for important decisions
Decision processes are to some extent political
Major decisions may result from a series of small, incremental choices
Question # 18
All of the following are classifications on the Myers-Briggs Type Indicator
except:
Extroverted/introverted
Sensing/intuitive
Perceiving/judging
Independent/dependent Page # 44
Question # 19
Which of the following network is typically called an informal
communication network?
Gossip monger
Grapevine
Chain
Contextual system
Question # 20
Which of the following is a temporary cross-functional team?
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Quality circle
Work group
Task force Page104,114
TQM group
Question # 21
To be effective leader which of the following activity is important?
Influence the culture
Provide a vision
Influence the group
All of the given options
Question # 22
What are the five stages of group development?
Generation, implementation, construction, production, termination
Introduction, development, production, deterioration, adjournment
Initiation, evolution, maturation, degeneration, termination
Forming, storming, norming, performing, adjourning Page #165
Question # 23
Which of the following power is not included among person powers?
Expert power
Charisma power
Rational power
Legitimate power Page # 63
Question # 24
Which of the following is example of personal power?
Expert power Page # 63
Coercive power
Reward power
Legitimate power
Question # 25
Which of the following is the most important capital of an organization?
Financial
Human
Image
Copyright
Question # 26
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Leaders always depend on their _________.
Children
Friends
Relatives
Followers
Question # 27
Which of the following is example of position power?
Expert power
Referent power
Charismatic power
Legitimate power Page # 63
Question # 28
Which of the following strategies are cultivating for exemplary followers?
Seek to enhance their skill sets
Share the credit
Encourage and enhance dialogue
All of the given options
Question # 29
Which one of the following is the reality of today’s organizations?
Flexibility (Page # 168)
Change
Consistency
Homogeneity
Question # 30
In Maslow’s hierarchy of needs, what is the term used for the drive to
become what one is capable of becoming?
Perfection
Self-actualization
Hypo-glorification
Self-esteem
Question # 31
In comparison to low-level managers, most top executives:
Are more focused on solving immediate problems
Are more autocratic in their decision making
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Have a stronger concern about efficiency
Have a longer time perspective
Question # 32
Question #34
How would someone who is described as an ESTJ on the Myers-Briggs
Type Indicator best be described?
As a visionary
As a conceptualizer
As an innovator
As an organizer (Page # 43)
Question # 35
Forces that create the need for change include:
Internal
External
Both
None of the above
Question # 36
It is said that management focuses on coping with complexity, whereas
leadership focuses on coping with :
Conflict
Success
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Defeat
Change
Question # 37
Which of the following is not a barrier to effective communication?
Silence Pg 84,85
Filtering
Selective perception
Language
Question # 38
Which of the following network is typically called an informal
communication network?
Gossip monger
Grapevine
Chain
Contextual system
Question # 39
Which of the following is a shared system of meaning held by the
organization’s members that distinguishes the organization from other
organizations.
Institutionalization
Organizational culture
Socialization
Formalization
Question # 40
Power based upon one's expertise, special skills, or knowledge is:
Coercive power
Legitimate power
Expert power
Referent power
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Question # 1 of 15 ( Start time: 10:54:48 PM ) Total Marks: 1
Which of the following power is used for personal gain?
Personal power (Page # 57)
Social power
Connection power
Organization power
Question # 2 of 15 ( Start time: 10:55:44 PM ) Total Marks: 1
What is the best conclusion about the traits of managers?
Manager who is intelligent and highly motivated will be effective in
any situation
Manager who is weak on any key trait is unlikely to be effective
Some traits improve the chance of being effective, but their
relative importance depends on the situation
The trait approach fails to provide useful insights about the reasons
for effective leadership
Question # 3 of 15 ( Start time: 10:57:12 PM ) Total Marks: 1
Which one of the following is the reality of today’s organizations?
Flexibility
Change (Page # 1)
Consistency
Homogeneity
&&&&&&&&&&&&&&&&&&&&&&&&&7
model
Path-goal theory
Question # 5 of 15 ( Start time: 05:27:07 PM ) Total Marks: 1
Which of the following describes the personality?
A combination of psychological traits that describes a person
A situation in which one can influence on the group members in the
organization
A situation in which one can’t influence on the group members in the
organization
None of the given options (Page # 36)
Question # 6 of 15 ( Start time: 05:27:55 PM ) Total Marks: 1
Which of the following are the traits of charismatic leader?
Self confidence
A vision
The image of a change agent
All of the given options (Page # 93)
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Question # 7 of 15 ( Start time: 05:28:14 PM ) Total Marks: 1
Which of the following is NOT a characteristic of today’s organizations?
Flexibility
Outsourcing
Long-term employment
Economy
Question # 8 of 15 ( Start time: 05:28:47 PM ) Total Marks: 1
Which management roles include entrepreneur, disturbance handler,
resource allocator and negotiator?
Interpersonal
Informational
Decisional
None of the given options
Question # 9 of 15 ( Start time: 05:28:57 PM ) Total Marks: 1
_________ is known as the guru of management.
Stephen P.Robins
Mary coulter
Peter drucker (Page # 91)
John C Mexwell
Question # 10 of 15 ( Start time: 05:29:27 PM ) Total Marks: 1
Which of the following is NOT generally true?
Satisfied workers are productive workers
Productive workers are satisfied workers
Satisfaction is the major determinant of a worker’s Organizational
Citizenship Behavior
Satisfaction comes down to fairness of outcomes, treatments or
procedures
Question # 11 of 15 ( Start time: 05:29:55 PM ) Total Marks: 1
Which of the following terms describes basic convictions that “a specific
mode of conduct or end state of existence is personally or socially preferable
to an opposite mode of conduct.”
Values (Page # 94)
Attitudes
Convictions
Preferences
Question # 12 of 15 ( Start time: 05:30:39 PM ) Total Marks: 1
Which of the following is Not a category of followers with reference to
leadership?
Pragmatic followers
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Alienated followers
Conventional followers
Proactive followers (Page # 17)
Question # 13 of 15 ( Start time: 05:30:56 PM ) Total Marks: 1
According to Mintzberg, one of management’s interpersonal roles is _____.
Spokesperson
Leader
Negotiator
Monitor
Question # 14 of 15 ( Start time: 05:31:31 PM ) Total Marks: 1
Organizational commitment is defined as _____.
The degree to which an employee identifies with the organization they
work for and its goals (Page # 40)
An employee’s belief that the organization they work for will go to
considerable lengths to ensure that its employees are treated fairly
The degree to which an employee’s sense of fulfillment and self worth is
related to their job
The amount of effort an employee will make in order to keep or advance
their position in an organization
Question # 15 of 15 ( Start time: 05:32:33 PM ) Total Marks: 1
Which is the primary management function in the initial stage of the
organizational life cycle?
Coordinating work activities
Obtaining resources
Increasing member motivation
Improving efficiency
► Interpersonal
► Informational
► Decisional
► None of the given options
► Exposure
► Experience
► Position (Page # 21)
► Action
► Mission
► Vision
► Goal
► Objective
► Cognitive
► Effective
► Reflective
► Behavioral
► Perceiving/judging
► Independent/dependent (Page # 43)
► Extroverted/introverted
► Sensing/intuitive
► Safety
► Physiological (Page # 75)
► Social
► Esteem
A - Promotion-enhancing strategies
• power
• improvement
• Obstacles disclosure
• Association
Answer : Charismatic leaders shall have but not limited to the following
qualities.
• Strong conviction in that vision.
• Out of the ordinary behavior
• Self-confidence
• A vision
• The image of a change agent
While the hygienic factors deals the recognition of the causes of the
dissatisfaction with works such as Interpersonal relationships, Company
policy/administration, Supervision and Salary. .etc.
► They are creative, risk takers and also add value in organization in any
form
► They are just spending/passing time and also require an excessive amount
of supervision
► They have lack of creativity; they don’t take bold decisions and not taking
risk
► They think about themselves, but some time play a very important role as
critics
► Leader
► Instructor
► Mentor
► Manager
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Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following followers are ideal followers for a leader?
► Alienated followers
► Exemplary followers
► Proactive followers
► Pragmatic followers
► Through situation
► Through position (Page # 56)
► Through dependency
► Through motivation
► Through situation
► Through motivation
► Through position
► Through charisma (Page # 56)
► Expert power
► Charisma power
► Rational power
► Legitimate power (Page # 63)
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Question No: 20 ( Marks: 1 ) - Please choose one
The decision procedure that empowers a subordinate the most is:
► Joint decision-making
► Delegation
► Proactive consultation
► Reactive consultation
► His ability
► The situation
► His personality
► The congruence
► Dynamic
► Skill focused
► Flexible
► Inflexible
► Social relations
► Moral relations
► Ethical relations
► Working relations
► Collaboration
► Change
► Consistency
► Homogeneity
12. If trait theories of leadership are valid, then leaders are _____.
A. Trained
B. Born
C. Authoritarian
D. Educated
17. According to Mintzberg, which type of role is likely to get the highest
priority?
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A. Entrepreneur
B. Spokesperson
C. Disturbance handler
D. Negotiator
19. What is the primary management function in the initial stage of the
Organizational life cycle?
A. Coordinating work activities
B. Obtaining resources
C. Increasing member motivation
D. Improving efficiency
20. Which of the following is not an example of Initiating Structure as
defined in the Ohio State studies?
A. Letting subordinates know what is expected of them
B. Criticizing poor work
C. Consulting with subordinates before making changes
D. Coordinating the activities of subordinates
Q#2 Hamiz, Ali and Ahsan work in different departments, but often eat
lunch together. They
are an example of what type of group?
a. formal
b. informal
c. command
d. task
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Q#3 Which of the following statements most accurately describes interest
groups?
a. They are longer lasting than friendship groups.
b. They develop because individual members have one or more common
characteristics.
c. They are formed because of some common objective.
d. They are governed by labor laws.
Q#4 Research indicates that poor _____ is probably the most frequently
cited source of interpersonal conflict.
a. motivation
b. leadership
c. training
d. communication
Q#5 Clarification to employees about how well they are doing and what can
be done to improve performance, are examples of which function of
communication?
a. information
b. control
c. motivation
d. emotional expression
Q#16. Desires for associations with those who are significant to us, such as
family members,
supervisors, and friends, are examples of Alderfer’s _____ needs.
a. existence
b. relatedness
c. association
d. esteem
Q#17 ERG’s ______ needs include the intrinsic component from Maslow’s
esteem category
and the characteristics included under self-actualization.
a. existence
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b. relatedness
c. growth
d. physiological
Quiz#1 Solution
1. _______ is the ability to influence others that stems from the leader's
desirable traits and characteristics.
A. Referent power
B. Expert power
C. Coercive power
D. Legitimate power
2. _____ is the ability to inspire confidence and support among the people
who are needed to achieve organizational goals.
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A. Stewardship
B. Management
C. Leadership
D. Motivation
A. spokesperson
B. negotiator
C. figurehead
D. coach and mentor
A. self-confident
B. trustworthy
C. emotionally stable
D. assertive
A. spokesperson.
B. liaison.
C. disturbance handler.
D. disseminator.
A. diversity.
B. stagnation.
C. changes in technology.
D. changes in organization flexibility.
A. Expert
B. Reward
C. Legitimate
D. Coercive
A. Job-centered
B. Employee-centered
C. Initiating-structure
D. Consideration
Q#5 Maslow’s hierarchy has five levels of needs. Which of the following is
not one of those levels?
a. safety needs
b. social needs
c. animal needs
d. self-actualization needs
Q#6. Hunger, thirst, sex, pay, and physical work environment are examples
of which of Alderfer’s needs?
a. existence
b. safety
c. growth
d. physiological
Q#9. Two managers are talking about how they get the best out of their
employees:
Ali: “I tell my employees that times are tough and there is no way of telling
when the guys in head office might try to downsize. Let me tell you, a bit of
fear keeps them focused on the task at hand.” Shahid “I tell them that head
office is making them more responsible for deciding how to do their work.
The increased sense of ownership they have makes productivity go way up”
How would these managers be best characterized by Douglas Macgregor?
a. Both hold Theory X assumptions
b. Both hold Theory Y assumptions
c. Shahid holds Theory X assumptions, Ali holds Theory Y assumptions
d. Ali holds Theory X assumptions, Shahid holds Theory Y assumptions
Manufacturing to services
Services to manufacturing
Manufacturing to productivity
Productivity to manufacturing
According to Blake and Mouton, a leader having a 9,1 style fall in which
category of leader?
Visionary
Laissez-faire
Authority
Effusive
Children
Friends
Relatives
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Followers
Conscientiousness
Agreeableness
Extraversion
Feeling
Leader
Instructor
Mentor
Manager
People
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Money
Building
Machinery
Personality is for the most part comprised of traits that cannot be measured
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Question # 10 of 15 ( Start time: 10:23:21 PM ) Total Marks: 1
Self confidence
A vision
Which of the following terms describes basic convictions that “a specific mode
of conduct or end state of existence is personally or socially preferable to an
opposite mode of conduct.”
Attitudes
Convictions
Preferences
Pragmatic followers
Alienated followers
Conventional followers
Proactive followers
Obtaining resources
Improving efficiency
As a visionary
As a conceptualizer
As an innovator
As an organizer
Vision
Ability
Enthusiasm
Gender
Which is the primary management function in the initial stage of the organizational
life cycle?
Obtaining resources
Improving efficiency
86
Time Left sec(s
)
John Kotter
Situational
Employee-oriented
Production-oriented
Initiating structure-oriented
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Click here to Save Answ er & Move to Next Question
88
Time Left sec(s
)
Extroverted/introverted
Sensing/intuitive
Perceiving/judging
Independent/dependent
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Extroverted/intuitive
Emotional/introverted
Extroverted/introverted
Emotional/intuitive
88
Time Left sec(s
)
Manager
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Leader
Instructor
Mentor
According to Blake and Mouton, a leader having a 9,1 style fall in which
category of leader?
Visionary
Laissez-faire
Authority
Effusive
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As a visionary
As a conceptualizer
As an innovator
As an organizer
(s
)
Manufacturing to services
Services to manufacturing
Manufacturing to productivity
Productivity to manufacturing
Visionary
Laissez-faire
Authority
Effusive
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Question # 4 of 15 ( Start time: 10:15:37 PM ) Total Marks: 1
Which of the following are the responsibilities of exemplary followers?
Select correct option:
MIDTERM EXAMINATION
MGMT623- Leadership & Team Management - MGMT623 (alt.
code=HRM623)
► Interpersonal
► Informational
► Decisional
► None of the given options
► Mission
► Vision
► Goal
► Objective
According to which of the following leadership styles the main role of the
leader is to facilitate and communicate?
► Telling
► Selling
► Participating
► Delegating
Which of the following can be the best description of high LPC leader?
► Very critical of coworkers with whom it is difficult to work
► Very participative when making decisions about the work
► Less likely to be effective as a leader in most situations
► Has a primary motivation to maintain cooperative relationships
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Question No: 13 ( Marks: 1 ) - Please choose one
► Transactional leadership
► Transformational leadership
► Charismatic leadership
► Visionary leadership
► Cognitive
► Effective
► Reflective
► Behavioral
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Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following statements would have been most likely made by an
employee with a high degree of job involvement?
► “My skills make me exceptionally valuable to the company.”
► “I’m a harder worker than most of my colleagues, even to the degree
I am carrying some of the lazier ones.”
► “It felt great to get promoted; I guess the guys upstairs really did
appreciate the way I had been running things.”
► "I love my job, it is engaging, well-paid, and low pressure enough
that I don’t have to be always worrying about it in my time off.”
Two people see the same thing at the same time yet interpret it differently.
Where do the factors that operate to shape their dissimilar perceptions
reside?
► The perceivers
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► The target
► The timing
► The context
► Safety
► Physiological
► Social
► Esteem
Goal specificity
Equity among co-workers
Feedback
Defining the goal
Sociologists
Anthropologists
Social psychologists
Operations analysts
Coercive
Punitive
Positional
Authoritative
Stereotyping
Categorizing
Halo effect
Prototyping
Contrast effect
Halo effect
Stereotyping
Projection
Legitimate
Coercive
Reward
Personal
Technical
Leadership
Problem-solving
Conceptual
Compromising intention
Accommodating intention
Distributive negotiation
Integrative negotiation
Negotiation
Relationships
Self interest
Dialogue
Planning
Leading
Controlling
Organizing
Chain
Direct
Wheel
All-channel
Which of the following leadership behaviors are identified by the path-goal theory?
Select correct option:
Supportive, employee-oriented, laissez-faire and participative
Achievement-oriented, supportive, humanistic, and directive
Participative, achievement-oriented, directive, and supportive
Directive, participative, supportive, and laissez-faire
Mr. Ehsan, Manager ABC Company found that skills of workers and machinery used
by them as compared to the competitors in the market are obsolete within a year,
which type of challenge ABC Company is facing?
Select correct option:
Globalization and Culture
High Quality and Low Quality
Rapid Pace of Change
Multiple Stakeholders
Mr.Fahad's one-day salary was deducted because of his uninformed leave, as he was
already warned about this behavior. It is an example of which method of shaping
behaviors?
Select correct option:
Reinforcement
Positive Reinforcement
Punishment
Negative Reinforcement
The more consistent a behavior, the more the observer is inclined to ___.
Select correct option:
Attribute it to interpretation
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Attribute it to internal causes
Attribute it to consensus
Attribute it to external causes
People with which type of personality trait commonly make poor decisions because
they make them too fast?
Select correct option:
Type As
Type Bs
Self-monitors
Extroverts
Gender
Height
Brain size
Experience
Factors other than satisfaction that impact one’s decision to leave a current job
include all of the following EXCEPT:
Select correct option:
Hanif is dissatisfied with his job but believes that his supervisor is a good man who
will do the right thing. Hanif has decided that if he just waits, conditions will improve.
Henry’s approach to this problem is termed as:
Select correct option:
Exit
Voice
Loyalty
Neglect
Sadaf has a low absenteeism rate. She takes responsibility for his health and has
good health habits. She is likely to have a(an):
Select correct option:
Individuals with a high need to achieve prefer all of the following EXCEPT:
Select correct option:
Excitement
Enthusiasm
Hostility
Overjoy
Mood
Affect
Emotion
Emotional Intelligence
Today’s managers understand that the success of any effort at improving quality and
productivity must include ___.
Select correct option:
Organization’s culture
Management style
Employee’s level of performance
Employee’s values and attitudes
Involves control
Tends to corrupt people
Is counterproductive
Is a function of dependency?
When your superior offers you a raise if you will perform additional work beyond the
requirements of your job, he/she is exercising which of the following power?
Select correct option:
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Legitimate
Coercive
Reward
Personal
Ali wants to buy a motor bike. He goes to the showroom and sees different models of
bikes. He likes one of them very much and wants to purchase it. He asks the price
from dealer which is more then his range. Both of them then negotiate over price.
This is an example of:
Select correct option:
BATNA
Distributive negotiation
Integrative negotiation
Third party negotiation
The Big Five Model of Personality contains all of the following dimensions EXCEPT:
Select correct option:
Extroversion
Introversion
Emotional stability
Agreeableness
Which of the following is the term used to refer to establishing effective relationships
with key people inside and/or outside an organization?
Select correct option:
Networking
Politicking
Interest group
Lobbying
Your organization is considering the use of group decision making. What do you think
will be the advantage of group decision making?
Select correct option:
The organizations offer employee stock ownership programs to gain which of the
following benefit?
Select correct option:
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Increasing employee satisfaction
Reducing salaries
Reducing stress
Increasing productivity
RE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one
Question # 1 of 15 ( Start time: 10:12:52 PM ) Total Marks: 1
Which of the following is the most important criterion in determining whether conflict
is functional or dysfunctional?
Select correct option:
Overall morale
Turnover rates
Absenteeism levels
Performance
Norming
Storming
Maturation
Forming
Human Skill
Managerial Skill
Conceptual Skill
Technical Skill
Temporariness
Corporate excess
Advances in corporate strategy
Globalization
Consistency
Value-maximizing
Restraints
Ranking of criteria
Intergroup Conflict
Interpersonal Conflict
Interrole Conflict
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Intrarole Conflict
Freedom
Self-respect
Family security
Social security
Planning
Leading
Controlling
Organizing
Mediator
Arbitrator
Conciliator
Consultant
Projection
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Selective Perception
Stereotyping
Halo effect
Political Science
Sociology
Anthropology
Organizational Behavior
RE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one
Question # 1 of 15 ( Start time: 10:26:23 PM ) Total Marks: 1
Which of the following is NOT a step in the negotiation process?
Select correct option:
Proactive
Aggressive
Introvert
Nonassertive
Organizational
Relationship
Process
Institutional
Temporariness
Corporate excess
Advances in corporate strategy
Globalization
Henry Mintzeberg
Henri Fayol
Marry Parker
Stephen Covey
Negative reinforcement
Punishment
Counseling
Positive reinforcement
Wheel
Chain
All-channel
Diverse
Goal specificity
Equity among co-workers
Feedback
Defining the goal
Generate alternatives
Rating of alternative
Make a choice
Implement the decision
Technical
Self-managed
Problem-solving
Management
Freedom
Self-respect
Family security
Social security
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Question # 14 of 15 ( Start time: 10:35:59 PM ) Total Marks: 1
Which of the following statements is true pertaining to the role of personality traits in
negotiations?
Select correct option:
Conformity
Flattery
Association
Self-promotion
Interpersonal
Distributive
Equity
Procedural
Motivation
Capacity
Experience
Wisdom
Coalitions
Consultation
Legitimacy
Pressure
Planning
Staffing
Organizing
Leading
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Question # 9 of 15 ( Start time: 10:50:50 PM ) Total Marks: 1
People with which type of personality trait commonly make poor decisions because
they make them too fast?
Select correct option:
Type As
Type Bs
Self-monitors
Extroverts
Personal
Work
Instrumental
Terminal
Tone difference
Word connotations
Political correctness
Differences among perceptions
A result
A value
An attitude
A discipline
As using rationality
As using bounded rationality
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As affected by anchoring bias
As relying on others to make decisions
RE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one
Question # 1 of 15 ( Start time: 11:10:31 PM ) Total Marks: 1
Individuals with a high need to achieve prefer all of the following EXCEPT:
Select correct option:
Exit
Voice
Loyalty
Neglect
Persistence
Intensity
Direction
Meditation
Virtual team
Self-managed team
Task force
Problem-solving team
Developing alternatives
Collecting relevant data
Weighing the decision criteria
Computing the optimal decision
Receiver
Medium
Message
Decoder
Utilitarianism
Justice
Rights
Privilege
Negotiation
Relationships
Self interest
Dialogue
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Question # 12 of 15 ( Start time: 11:19:26 PM ) Total Marks: 1
All of the following are true about learning EXCEPT that it :
Select correct option:
Social entities
Goal oriented
Closed system
Deliberately structured
Direct
Chain
Lateral
Wheel
Planning
Staffing
Organizing
Leading
RE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one
___ is a measure of how organizations are becoming more heterogeneous in terms
of gender, race, and ethnicity.
Select correct option:
Workforce diversity
Affirmative action
Organizational culture
Operational homogeneity
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You have been assigned the task of setting up a work team for a software
development project. The team must operate very quickly to meet stringent
deadlines and as the quality of the project depends highly on Team’s output, so it
must also work very accurately. Which of the following communication network
structures should you choose for this team?
Select correct option:
Chain
Wheel
Grapevine
All-channel
The study which enables us to learn about human beings, their activities and
societies is known as
Select correct option:
Political Science
Sociology
Anthropology
Organizational Behavior
Cognitive
Affective
Behavioral
Reflective
Motivation
Attitude development
Conflict
Resource allocation
Organizational
Intuitive
Theoretical
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Systematic
Asifa telephones her mother to inform that she will come late from college because
of late practical. In this communication process, telephone is the:
Select correct option:
Receiver
Medium
Message
Decoder
Halo effect
Stereotyping
Projection
Selective Perception
Mr.Fahad's one day salary was deducted because of his uninformed leave, as he was
already warned about this behavior. It is an example of which method of shaping
behaviors?
Select correct option:
Reinforcement
Positive Reinforcement
Punishment
Negative Reinforcement
Mr. Ehsan, Manager ABC Company found that skills of workers and machinery used
by them as compared to the competitors in the market are obsolete within a year,
which type of challenge ABC Company is facing?
Select correct option:
High compensation
Good nature of peer relationships
Good nature of supervisor relationships
Recognition for her achievements
Adil wants to get credit from the bank but bank can not approve credit to him
because of past slow pay record. The bank manager and Adil meet and agree on a
win-win solution that meets the need of both parties by involving a guarantee that
will ensure payment if not made with in prescribed period. This is an example of
Select correct option:
Compromising intention
Accommodating intention
Distributive negotiation
Integrative negotiation
Saad comes to you with a request for funds for a project. He reminds you that
company policy supports his position. He is using the tactic of :
Select correct option:
Coalitions
Consultation
Legitimacy
Pressure
RE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one
Question # 1 of 15 ( Start time: 11:52:11 PM ) Total Marks: 1
The more consistent a behavior, the more the observer is inclined to ___.
Select correct option:
Attribute it to interpretation
Attribute it to internal causes
Attribute it to consensus
Attribute it to external causes
Memory
Number Aptitude
Deductive Reasoning
Perceptual speed
Overall morale
Turnover rates
Absenteeism levels
Performance
Self-Actualization Needs
Esteem Needs
Safety Needs
Social Needs
Exit
Voice
Loyalty
Neglect
Human Rights
Moral Rights
Legal Rights
Personal Rights
RE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one
Question # 1 of 15 ( Start time: 12:02:59 AM ) Total Marks: 1
Celebrities are paid millions of dollars to endorse products in commercials because
the advertisers believe the celebrities have which of the following power?
Select correct option:
Personal
Referent
Expert
Legitimate
Attribute it to interpretation
Attribute it to internal causes
Attribute it to consensus
Attribute it to external causes
Communication
Structure
Group interaction
Personal variables
Contrast effect
Halo effect
Stereotyping
Projection
Influence
Potential
Dependency
Actualization
Formal organization
Informal organization
Business organization
Government organization
Perception
Interpretation
Social verification
Environmental analysis
Self-awareness
Self-management
Commitment
Empathy
Legitimate
Coercive
Reward
Personal
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Question # 15 of 15 ( Start time: 12:16:49 AM ) Total Marks: 1
Which of the following is NOT consistent with rational decision-making?
Select correct option:
Consistency
Value-maximizing
Restraints
Ranking of criteria
RE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one
Which of Hofstede’s dimensions is the degree to which people in a country prefer
structured to unstructured situations?
Select correct option:
Collectivism
Power distance
Long-term orientation
Uncertainty avoidance
Which of the following type of leader is likely to have the most profound effect on his
or her followers?
Select correct option:
Educational
Directive
Transformational
Transactional
Leadership role
Monitor role
Figurehead role
Spokesperson role
The perceivers
The target
The context
The situation
Salary
Bonuses
Working conditions
Responsibility
Asad is informing employees about the new disciplinary actions approved by the
higher management. This is an example of:
Select correct option:
Upward communication
Downward communication
Diagonal communication
Horizontal communication
Zahid is undergoing a great deal of stress at his job. Zahid performs several duties
during the course of a day and finds that the accomplishment of one duty directly
competes or interferes with the successful accomplishment of another duty. It can be
said that Zahid is most probably experiencing:
Select correct option:
Role ambiguity
Role conflict
Personal conflict
Relationship conflict
Path-goal
Contingency
Leader-participation
Leader-member exchange
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Mr. Fahad believes that the participation of employees in all aspects of company
decision making is essential, Which management philosophy is he following?
Select correct option:
ERG Theory
Theory X
Theory Y
Theory Z
Which of the following types of teams would most likely empower its team members
to make work-related decisions?
Select correct option:
Technical
Self-managed
Problem-solving
Management
Importance
Non substitutability
Power legitimacy
Supply and demand
Psychology
Sociology
Corporate strategy
Political science
Nominal group
Brainstorm
Electronic meeting
Formal process
_______________ creates problem for employees when their job requires to display
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emotions incompatible with their actual feelings
Select correct option:
Depression
Emotional Labor
Stress
Anxiety
RE: MGT502 Online Quiz#3 Held on 29 june to 1st july.All in one
Question # 1 of 15 ( Start time: 12:34:00 AM ) Total Marks: 1
Self-managed teams are typically comprised of how many members?
Select correct option:
2-5
5-10
10-15
Over 100
Nominal group
Brainstorm
Electronic meeting
Groupthink
A result
A value
An attitude
A discipline
Intensity
Content
Context
Social needs
Personal
Referent
Expert
Legitimate
Networking
Politicking
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Interest group
Lobbying
Innovation
Productivity
Creativity
Absenteeism
Nominal group
Brainstorm
Electronic meeting
Formal process
Educational
Directive
Transformational
Transactional
Role ambiguity
Role conflict
Personal conflict
Relationship conflict
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Maria is dissatisfied with the way that her manager treats her. She has quit
her job and found a new position with another firm. She has expressed her
dissatisfaction through _____________
Select correct option:
• Exit
• Voice
• Loyalty
• Neglect
A high score in which dimension of the Big Five model predicts good job
performance for all occupational groups?
Select correct option:
• Agreeableness
• Conscientiousness
• Emotional stability
• Openness to experience
Individuals with a high need to achieve prefer all of the following EXCEPT:
Select correct option:
• Job situations with personal responsibility
• A high degree of risk
• Overcoming obstacles
• Personal empowerment
Eden Corp has installed a new email system, but many staff members do not
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know of its features. Upper management decides to allocate a small portion
of the company’s budget to solving this problem. A team that uses
rational decision making to arrive at a solution should be aware that this
case deviates from the assumptions of the rational decision making model
in what way?
Select correct option:
• There are cost constraints
• The problem is not clearly defined
• The options available to the team are not known
• There are constraints on the options available
What trait does a decision maker need to have if they are to fully appraise a
problem and even see problems that others are not aware of?
Select correct option:
• Creativity
• Conceptual style
• Intuition
• Individuality
2
Which of the following is not one of the views of conflict?
• Traditional
• Human relations
• Interactionist
• Functional
3
The traditional view of conflict argues that conflict _____.
• Helps to generate discussion
• Can be avoided
• Improves productivity
• Must be avoided
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4
The ______ view of conflict argues that conflict arises from management
failure.
• Human relations
• Interactionist
• Traditional
• Functional
5
The human relations view of conflict advocates _____ conflict.
• Encouraging
• Open communication for resolving
• Group therapy for resolving
• Acceptance of conflict
6
Which method is used to enhance the skills of the current or new employees
to
perform current job more efficiently?
• Training
• Development
• Improvement
• Job rotation
7
Which method is used to enhance the skills of the current or new employees
to perform future jobs more efficiently?
• Training
• Development
• Improvement
• Job rotation
8
An organization that has developed the continuous capacity to adapt and
change is termed a(n) _____.
• Continuous improvement process
• Innovative organization
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• Double-loop learning organization
• Learning organization
9
_____ involves correcting errors using past routines and present policies.
• Process reengineering
• Single-loop learning
• Double-loop learning
• Continuous improvement process
10
Which of the following is an example of a piece-rate plan?
• Time and a half for overtime
• Rs. 15 for each unit produced
• Productivity bonus
• Commission
11
Much of the compensation of Ali traders is in the form of stock options. The
amount of options distributed is based on the company’s net profits. What
sort of
compensation plan is this?
• Profit-sharing
• Gainsharing
• Merit based
• Esop
12
What is the term used for a pay plan where pay levels are based on how
many
skills employees have or how many jobs they can do?
• A variable pay plan
• Flexible pay
• Competency-based pay
• Gainsharing
13
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Skill-based pay plans are not consistent with which of the following
theories?.
• ERG theory
• The achievement need
• Reinforcement theory
• Two-factor theory
14
Paying people to expand their skill levels is consistent with which need?
• Affiliation
• Achievement
• Social
• Security
15
Why are flexible benefit plans consistent with expectancy theory’s thesis?
a. They allow organizations to minimize costs associated with benefits
b. They provides a suite of tangible rewards that can be offered as
motivation
c. Organizational rewards should be linked to each individual employee’s
goals
d. They make employment at firms providing such programs more attractive
16
Which of the following types of teams allows for collaboration between
team
members who are physically dispersed?
• Local
• Interactive
• Virtual
• Global
17
Which is not one of the primary factors that differentiate virtual teams from
faceto-
face teams?
• The absence of nonverbal cues
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• Limited social context
• Decreased satisfaction with work processes
• The ability to overcome time and space constraints
18
Which of the following is not the benefit of virtual teams?
• Defined and agreed roles
• Geographically dispersed members
• Group interaction and cohesion
• Effective lines of communication
19
Which of the following is NOT a role in team meetings?
• Primary facilitator
• Minute taker
• Time keeper
• Disturbance handler
20
Sending the minutes of the meeting is part of _______________
• Plan
• Conduct
• Close
• Follow-
• Leadership emergence
• Extraversion in leaders
• Leadership awareness
• Leadership competence
• False
• True
• False
Question No: 16 ( Marks: 5 )
What is locus of control? What is the difference between an internal and
external locus of control?
• High compensation
• Good nature of peer relationships
• Good nature of supervisor relationships
• Recognition for her achievements
• nPow
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• nAch
• nMot
• nAff
Question No: 13 ( Marks: 1 ) - Please choose one
Individuals with a high need to achieve prefer all of the following except
_____.
• Job situations with personal responsibility
• A high degree of risk
• Overcoming obstacles
• Feedback
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following is the most important function of communication in
organizations?
• Motivation
• Control
• Information
• All of these factors are important
True
False
1
Which of the following is not included in the definition of conflict?
a. Perception
b. Disruption of tasks
c. Something that is cared about
d. Negative effects
2
Which of the following is not one of the views of conflict?
a. Traditional
b. Human relations
c. Interactionist
d. Functional
3
The traditional view of conflict argues that conflict _____.
a. Helps to generate discussion
b. Can be avoided
c. Improves productivity
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d. Must be avoided
4
The ______ view of conflict argues that conflict arises from management
failure.
a. Human relations
b. Interactionist
c. Traditional
d. Functional
5
The human relations view of conflict advocates _____ conflict.
a. Encouraging
b. Open communication for resolving
c. Group therapy for resolving
d. Acceptance of conflict
6
Which method is used to enhance the skills of the current or new employees
to
perform current job more efficiently?
a. Training
b. Development
c. Improvement
d. Job rotation
7
Which method is used to enhance the skills of the current or new employees
to
perform future jobs more efficiently?
a. Training
b. Development
c. Improvement
d. Job rotation
8
An organization that has developed the continuous capacity to adapt and
change is
termed a(n) _____.
a. Continuous improvement process
b. Innovative organization
c. Double-loop learning organization
d. Learning organization
9
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_____ involves correcting errors using past routines and present policies.
a. Process reengineering
b. Single-loop learning
c. Double-loop learning
d. Continuous improvement process
10
Which of the following is an example of a piece-rate plan?
a. Time and a half for overtime
b. Rs. 15 for each unit produced
c. Productivity bonus
d. Commission
11
Much of the compensation of Ali traders is in the form of stock options. The
amount of options distributed is based on the company’s net profits. What
sort of
compensation plan is this?
a. Profit-sharing
b. Gainsharing
c. Merit based
d. Esop
12
What is the term used for a pay plan where pay levels are based on how
many
skills employees have or how many jobs they can do?
a. A variable pay plan
b. Flexible pay
c. Competency-based pay
d. Gainsharing
13
Skill-based pay plans are not consistent with which of the following
theories?.
a. ERG theory
b. The achievement need
c. Reinforcement theory
d. Two-factor theory
14
Paying people to expand their skill levels is consistent with which need?
a. Affiliation
b. Achievement
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c. Social
d. Security
15
Why are flexible benefit plans consistent with expectancy theory’s thesis?
a. They allow organizations to minimize costs associated with benefits
b. They provides a suite of tangible rewards that can be offered as
motivation
c. Organizational rewards should be linked to each individual employee’s
goals
d. They make employment at firms providing such programs more attractive
16
Which of the following types of teams allows for collaboration between
team
members who are physically dispersed?
a. Local
b. Interactive
c. Virtual
d. Global
17
Which is not one of the primary factors that differentiate virtual teams from
faceto-
face teams?
a. The absence of nonverbal cues
b. Limited social context
c. Decreased satisfaction with work processes
d. The ability to overcome time and space constraints
18
Which of the following is not the benefit of virtual teams?
a. Defined and agreed roles
b. Geographically dispersed members
c. Group interaction and cohesion
d. Effective lines of communication
19
Which of the following is NOT a role in team meetings?
a. Primary facilitator
b. Minute taker
c. Time keeper
d. Disturbance handler
20
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Sending the minutes of the meeting is part of _______________
a. Plan
b. Conduct
c. Close
d. Follow-up
Question # 1 of 15 ( Start time: 05:12:46 PM ) Total Marks: 1
According to Mintzberg, one of management’s interpersonal roles is _____.
Spokesperson
Leader
Negotiator
Monitor
Question # 2 of 15 ( Start time: 05:13:21 PM ) Total Marks: 1
Which of the following is Not true about decision processes in
organizations?
Major decisions are made in an orderly, rational manner
Decision processes are prolonged for important decisions
Decision processes are to some extent political
Major decisions may result from a series of small, incremental choices
Question # 3 of 15 ( Start time: 05:14:06 PM ) Total Marks: 1
Which of the following statements about personality is correct?
Personality is always stable
Personality is a part of a person
Personality is an aggregate whole
Personality is for the most part comprised of traits that cannot be
measured
Question # 4 of 15 ( Start time: 05:14:56 PM ) Total Marks: 1
Which is the primary management function in the initial stage of the
organizational life cycle?
Coordinating work activities
Obtaining resources
Increasing member motivation
Improving efficiency
Question # 5 of 15 ( Start time: 05:16:00 PM ) Total Marks: 1
Which of the following are the responsibilities of exemplary followers?
Challenge the leader
Encourage the leader
Defend the leader
All of given options
Question # 6 of 15 ( Start time: 05:16:32 PM ) Total Marks: 1
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Managers in large units tend to:
Use less delegation
Use more group decision making
Spend more time in planning and coordinating
Provide more coaching
Question # 7 of 15 ( Start time: 05:17:23 PM ) Total Marks: 1
According to University of Michigan researchers, which type of leaders is
associated with higher group productivity and higher job satisfaction?
Situational
Employee-oriented
Production-oriented
Initiating structure-oriented
Question # 8 of 15 ( Start time: 05:18:32 PM ) Total Marks: 1
Fiedler labels the degree of confidence, trust, and respect that subordinates
have in their leader as:
Leader-member relations
Relationship orientation
Positional power
Employee-orientation
Question # 9 of 15 ( Start time: 05:19:11 PM ) Total Marks: 1
Which of the following is not a recommended guideline for increasing
managerial effectiveness?
Limit the range of choices
Take advantage of reactive activities
Build large networks of contacts
Look for ways to reduce constraints
Question # 10 of 15 ( Start time: 05:19:42 PM ) Total Marks: 1
Which management roles include entrepreneur, disturbance handler,
resource allocator and negotiator?
Interpersonal
Informational
Decisional
None of the given options
Question # 11 of 15 ( Start time: 05:19:55 PM ) Total Marks: 1
Which of the following strategies are cultivating for exemplary followers?
Seek to enhance their skill sets
Share the credit
Encourage and enhance dialogue
All of the given options
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Question # 12 of 15 ( Start time: 05:20:41 PM ) Total Marks: 1
Which of the following can’t be influenced by a leader?
Attitude
Behavior
Personality
Family
Question # 13 of 15 ( Start time: 05:21:00 PM ) Total Marks: 1
The research suggests that charismatic leaders are likely to _____.
Invoke high performance among followers
Focus organizational visions around present accomplishments
Motivate followers to become more extroverted
Avoid media attention regarding their achievements
Question # 14 of 15 ( Start time: 05:21:32 PM ) Total Marks: 1
Which type of leadership focus on rewards in exchange for motivation,
productivity effective task accomplishment?
Transactional leadership
Transformational leadership
Charismatic leadership
Visionary leadership
Question # 15 of 15 ( Start time: 05:22:13 PM ) Total Marks: 1
Which of the following is the best definition of attitude?
Attitudes indicate how one will react to a given event
Attitudes are the yardstick by which one measures one’s actions
Attitudes are the emotional part of an evaluation of some person, object or
event
Attitudes are evaluative statements of what one believes about something or
someone
Question # 1 of 15 ( Start time: 05:24:15 PM ) Total Marks: 1
Which of the following can NOT be considered as a guideline for managers?
Expand the range of choices
Make time for reflective planning
Concentrate on reacting to demands
Understand reasons for demands and constraints
Question # 2 of 15 ( Start time: 05:25:05 PM ) Total Marks: 1
Which one of the following is the reality of today’s organizations?
Flexibility
Change
Consistency
Homogeneity
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Question # 3 of 15 ( Start time: 05:25:30 PM ) Total Marks: 1
Persons who are able to influence others and who posses managerial
authority are called:
Mentor
Spokes person
Disseminator
Leader
Question # 4 of 15 ( Start time: 05:26:25 PM ) Total Marks: 1
Hersey and Blanchard developed which of the following?
Situational leadership theory
Cognitive resource theory
Managerial grid model
Path-goal theory
Question # 5 of 15 ( Start time: 05:27:07 PM ) Total Marks: 1
Which of the following describes the personality?
A combination of psychological traits that describes a person
A situation in which one can influence on the group members in the
organization
A situation in which one can n,t influence on the group members in the
organization
None of the given options
Question # 6 of 15 ( Start time: 05:27:55 PM ) Total Marks: 1
Which of the following are the traits of charismatic leader?
Self confidence
A vision
The image of a change agent
All of the given options
Question # 7 of 15 ( Start time: 05:28:14 PM ) Total Marks: 1
Which of the following is NOT a characteristic of today’s organizations?
Flexibility
Outsourcing
Long-term employment
Economy
Question # 8 of 15 ( Start time: 05:28:47 PM ) Total Marks: 1
Which management roles include entrepreneur, disturbance handler,
resource allocator and negotiator?
Interpersonal
Informational
Decisional
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None of the given options
Question # 9 of 15 ( Start time: 05:28:57 PM ) Total Marks: 1
_________ is known as the guru of management.
Stephen P.Robins
Mary coulter
Peter drucker
John C Mexwell
Question # 10 of 15 ( Start time: 05:29:27 PM ) Total Marks: 1
Which of the following is NOT generally true?
Satisfied workers are productive workers
Productive workers are satisfied workers
Satisfaction is the major determinant of a worker’s Organizational
Citizenship Behavior
Satisfaction comes down to fairness of outcomes, treatments or procedures
Question # 11 of 15 ( Start time: 05:29:55 PM ) Total Marks: 1
Which of the following terms describes basic convictions that “a specific
mode of conduct or end state of existence is personally or socially preferable
to an opposite mode of conduct.”
Values
Attitudes
Convictions
Preferences
Question # 12 of 15 ( Start time: 05:30:39 PM ) Total Marks: 1
Which of the following is Not a category of followers with reference to
leadership?
Pragmatic followers
Alienated followers
Conventional followers
Proactive followers
Question # 13 of 15 ( Start time: 05:30:56 PM ) Total Marks: 1
According to Mintzberg, one of management’s interpersonal roles is _____.
Spokesperson
Leader
Negotiator
Monitor
Question # 14 of 15 ( Start time: 05:31:31 PM ) Total Marks: 1
Organizational commitment is defined as _____.
The degree to which an employee identifies with the organization they work
for and its goals
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An employee’s belief that the organization they work for will go to
considerable lengths to ensure that its employees are treated fairly
The degree to which an employee’s sense of fulfillment and self worth is
related to their job
The amount of effort an employee will make in order to keep or advance
their position in an organization
Question # 15 of 15 ( Start time: 05:32:33 PM ) Total Marks: 1
Which is the primary management function in the initial stage of the
organizational life cycle?
Coordinating work activities
Obtaining resources
Increasing member motivation
Improving efficiency
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