CRQ000000009273 ECR

Delta File Update, Service call completion, Customer Notes jobs need to complete
d for last dec 2010

INC000000855714 ticket
CRQ000000009277 52 weeks delts
CRQ000000009278 52 week Service call completion
CRQ000000009279 52 week customer notes

Install Plan: As per process document.

Test Plan: This is a schedule process, so there is not any test paln available.
Backout Plan & Duration: There is not any backout palan as it is a schedule proc
ess.
Evidence of successful QA: There is no evidence available. Evidence will be prov
ided post implemantaion.
Incident Number: no incedent number related
Modifications to Configuration Item or associated relationships: There is no mod
ifications to configuration.

CRQ000000009286 for delta

INC000000849403

user called in for an issue with cache batch in As400

it is showing 6 charges for one customer
it sohuld be 2
assigning it .
1. backup ARBCTL records
SELECT * FROM ARBCTL WHERE BCBTCH = 8466
2. backup ARWDTL records
SELECT * FROM ARWDTL WHERE ATBTCH = 8466
3. Delete incorrect entries in ARWDTL
DELETE FROM ARWDTL WHERE ATBTCH = 8466 and (ATSEQ# in (3,4,5,6))
4. Re-arrange ARWDTL
UPDATE ARWDTL SET ATSEQ = 3
WHERE ATBTCH = 8466 and ATSEQ# = 7
5. Correct ARBCTL entry
UPDATE ARBCTL
SET BCPOST = ' ', BCTCR$ = 27930, BCTCRI = 3,
BCKCR$ = 27930, BCKCRI = 3, BCRCCT = 3
WHERE BCBTCH = 8466

CRQ000000009288

emergeny/break fix