DISSERTATION SYNOPSIS

Submitted to : Dr. Vedantam Leela

Submitted by : Shaina Mittal

Roll number-206

TOPIC: A Comparative Study of Performance appraisal in Manufacturing and Service

sector

Introduction:-

In recent years, the service industry in India has achieved rapid growth, not only in terms of
productivity but also in the percentage of the labor employed as compared with the
manufacturing industry and has become India's largest industry. But it is becoming clear that
management theories developed for manufacturing may not be wholly applicable to service
firms. Evidence suggests that economic rents tend to occur at the business level in
manufacturing, whereas they arise at the corporate level in services1.
To compete in today's global markets, organizations strive to deliver their products and services
in both an efficient and effective manner. In the business world investment is made in
machinery, equipment and services. Quite naturally time and money is spent ensuring that they
provide what their suppliers claim. In other words the performance is constantly appraised
against the results expected.
When it comes to one of the most expensive resources companies invest in, namely people, the
job appraising performance against results is often carried out with the same objectivity2. Each
individual has a role to play and management has to ensure that the individual’s objectives
translate into overall corporate objectives of the company.
Performance appraisal3 is a formal system that evaluates the quality of an employee’s
performance. An appraisal should not be viewed as an end in itself, but rather as an important
process within a broader performance management system that links:

1
www.springerlink.com/index/6198378j61p27970.pdf
2
www.britannica.com/.../Performance-Appraisal-Systems-in-Service-and-Manufacturing-Industries-Evidence-
from-Taiwan
3
http://www.indianmba.com/Faculty_Column/FC345/fc345.html
• Organisational objectives
• Day-to-day performance
• Professional development
• Rewards and incentives
In simple terms, appraisal may be understood as the assessment of an individual’s performance
in a systematic way, the performance being measured against such factors as job knowledge,
quality, and quantity of output, initiative, leadership abilities, supervision, dependability, co-
operation, judgment, versatility, health, and the like. Assessment should not be confined to past
performance alone. Potentials of the employee for future performance must also be assessed.
A formal definition of performance appraisal is:
“It is the systematic evaluation of the individual with respect to his or her performance on the job
and his or her potential for development4.”
A more comprehensive definition is:
“Performance appraisal is a formal, structured system of measuring and evaluating an
employee’s job related behaviors and outcomes to discover how and why the employee is
presently performing on the job and how the employee can perform more effectively in the
future so that the employee, organization, and society all benefit5.”
This dissertation will try to find out the differences In setting performance standards in both the
sectors and will try to find out the points of difference in them and suggest remedial measures in
case of deviations.

Research Objectives:

 To examine the need for appraisal system in an organization.

4
http://www.scribd.com/doc/15514004/Final-Project-Report-on-Performance-Appraisal
5
http://www.yourdictionary.com/business/performance-appraisal
  To critically evaluate appraisal system in organizations from manufacturing and service
sector.
 To find out the best practices of the appraisal system that could be applied to both sectors
and suggest appropriate recommendations for the same.

Hypothesis:

 Service sector lays more emphasis on performance appraisal than manufacturing.

RESEARCH QUESTIONS:

1. What is the need of an appraisal system?

2. What are the various appraisal systems in manufacturing and service sector?
3. What are the best practices of the appraisal system

RESEARCH METHODOLOGY:

The research work will be doctrinal in nature. The method of data collection will be the books,
websites, journals and magazines and articles available relating to the subject for better
understanding of the topic as well as one to one interaction with various employees of
Companies. The deductive approach methodology of research will be followed to analyze the
topic from cases and principles cited. Foot note style will be followed as given by National Law
University, Jodhpur. The research will try to imbibe the case studies through case study method
which includes the secondary methods of data collection and if limitation prevails, the
unstructured interview of the respondents.

TENTATIVE CHAPTERIZATION

A. research design

B. acknowledgement

C index

D. executive summary
E. chapters

1. INTRODUCTION:

The chapter starts with the definition of Human resource management. Then the chapter moves
on to the essence of human resource management in corporations. The next section explains
performance appraisal as an important tool of HRM. The chapter ends with the need for
performance appraisal in every organization.

2. Human resource management in service and manufacturing sector.

The main emphasis in this chapter would be the difference between the Human resource
management in manufacturing sector and service sector. The chapter will then roll down to
various practices prevalent for Human resource management in service sector.

3. Introduction to the companies

This chapter includes the introduction to the companies which will be the universe of the study.

4. Appraisal in Service sector

This chapter explains the various techniques employed in the service sector. It would elaborate
the need of performance appraisal in service sector and the best practices employed by the
company. It also examines the results or outcomes of such practices.

5. Appraisal in manufacturing sector

This chapter explains the various techniques employed in the manufacturing sector. It would
elaborate the need of performance appraisal in manufacturing sector and the best practices
employed by the company. It also examines the results or outcomes of such practices.

6. Challenges in appraisal techniques

The chapter will try to explain the comparison between the challenges in implementing
the appraisal policies. The section will then move to explain the individual challenges
faced and the actions taken to tackle them
7. Analysis

This chapter will analyze the policies studied and try to find out the major differences in
service sector and manufacturing sector. This will help to analyze the best practices that
could be employed.

8. SUGGESTION

9. CONCLUSION

10. LIMITATION

BIBLIOGRAPHY

Refrences:

 http://www.globalshiksha.com
 Gary Dessler, Human Resources Management, Pearson Education
 http://www.slideshare.net/dasaritapaswi/hrm-pdf
 http://www.fm-kp.si/zalozba/ISSN/1581-6311/7_191-215.pdf
 www.springerlink.com
 www.britannica.com