c





The Class Monitor,

Form 5 Amanah,
SMK Kayu Ara Pasong,
82010 Pontian,
Johore.

11 October 2009

Encik Juhair bin Jumaat,

The Principal,
SMK Kayu Ara Pasong,
82010 Pontian,
Johor.

Dear Sir

  c
 c c 

On behalf of the students of 5 Amanah, I would like to lodge a complaint about the school
canteen.

2. First and foremost, the food served is not covered and many flies can be seen hovering over
the food. This may lead to food poisoning. Moreover, the canteen also serves stale food. The
µnasi lemak¶ turns bad by the time the upper forms have their recess. Last week, a few of us had
diarrhoea after consuming food from the canteen.

3. Apart from that, the food is also too expensive. A small plate of fried mee costs RM1.50 and
many poor students cannot afford it. Besides that, the canteen serves the same menu daily. The
students are bored with fried rice and fried mee every day.

4. Another complaint is that the cups and plates are oily and not washed properly. The workers
are also not appropriately attired although they have been told to wear aprons and caps.
Moreover, these workers are rude to students. They shout at us and use foul language whenever
they get angry. They also do not clear the dustbins and rubbish daily. This is very unhygienic. As
a result, there is a foul stench whenever we eat in the canteen.

5. Thus, we would like to suggest that the school authorities make stringent checks on the
canteen daily or weekly. They should also ensure that the canteen serves a variety of food at a
reasonable price.
ße would like to appeal to your sense of fairness and hope prompt action will be taken regarding
these matters.

Yours faithfully,

Fatimah
c
 


65 Market Street
Val Haven, CT 95135

June 30, 2004

Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, ßA 65435

Dear Sir or Madam






I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June
21. I received the order on June 26. Unfortunately, when I opened it I saw that the cleats were
used. The cleats had dirt all over it and there was a small tear in front of the part where the left
toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my
cleats, I have already went out and bought a new pair of cleats at my local sporting goods store
so sending another would result in me having two pairs of the same cleats.

Than you for taking the time to read this letter. I have been a satisfied customer of your company
for many years and this is the first time I have encountered a problem. If you need to contact me,
you can reach me at (555) 555-5555.

Sincerely,

!

Ken Thomas
c
 


65 Market Street
Val Haven, CT 95135

June 30, 2004

Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, ßA 65435

Dear Sir

c
 


I am Deborah Roberts and I live in the 6th Avenue, Park Street in Minnesota. ße have a super
market in our neighborhood which has opened recently. Earlier we had to go to Bungalow Street
to fetch the necessities. ße were quite delighted to see the new store.

The reason for my writing to you, sir is that I suspect that the license produced by the super
market manager is fake. He does not allow people to check the goods and frequently picks up
quarrels with customers who demand to check his license. In this regard I would be very grateful
if you can check on this. If it is proved genuine, we would be the happiest neighborhood. Also as
responsible citizens we would like to get the store closed if it is illegal.

I hope to see quick action on the case.

Thanking you,

Sincerely,

þ 



Deborah Roberts
c
 


Jeffery Stevenson
245, Park Lane
Brighton

2 February, 2009

Ms. Nancy Andrews

Manager-Business Relations
XYZ Company
Brighton

Dear Ms. Andrews



c

This is with reference to Product Number 234567 which we had bought on 3 January from your
company. The receipt number of our transaction is ABC12345.

As per our mutual agreement and contract, you were supposed to deliver the Product in working
condition and install it for us. I am sorry to inform you that your company has failed on both
counts.

ße had hoped for a long lasting working relationship with your company but in view of the
careless handling of our very first order, we may have to seriously re-consider our intentions.

I request you to kindly look into the matter at the earliest and send us an immediate replacement
within one week of receipt of this letter.

Thanking You,

Sincerely,


 


Jeffery Stevenson
Encl: Copy of Receipt
c
 


Kate Money
98, Park Street
New Jersey

17 March, 2008

Mr. Inder Kumar

Manager
Taste of India Restaurant
New Jersey

Dear Mr. Kumar

 
 

I and my family had visited your restaurant on 16 March to celebrate my son¶s

promotion. Unfortunately, the sub-standard food served in your restaurant really dampened our
spirits.

The dinner started off in a very disappointing way when we were served some tasteless
lukewarm fluid which was passed off as Chicken Sweet-corn soup. The starters we ordered were
dripping with oil, though we had specifically requested for fat-free food.

The Main Course tasted equally pathetic. Though we had ordered an assortment of vegetarian as
well as non-vegetarian dishes, they all seemed to taste the same.

The only redeeming feature that evening was the courteous Service and the friendly manner in
which your waiters patiently heard our numerous complaints.

I hope in future the quality of your food is able to match up to the quality of your service.

Best ßishes,

Kate Money
c
 


Steve Brown
13 B, Crescent Street
San Jose

12 October 2004

Mr. Richard Martin

Manager-Customer Services
Professional Couriers
San Jose

Dear Mr. Martin


 c 

 


This is with reference to the failure of delivery of a packet bearing reference number ABC 12345,
by your company.

I had handed over the packet on 1st October at your Grand Mall Road Branch and was promised
that the delivery would take place within the next two days. I am sorry to inform you that not
only has my packet not been delivered till date, but there has been no attempt on the part of your
company to explain the delay.

In all the years that I have relied on your company, this is the first time that I have encountered
such a problem. I hope you will look into the matter immediately and ensure that the packet is
delivered positively by 14th October.

I am enclosing a copy of the receipt for your convenience.

Thanking You,

Sincerely,

 




Steven Brown
Encl: Copy of Receipt
c
 


Fiona Miller
45 B, Park Street
Birmingham

12th July, 2008.

Mr. Paul Martin

345, Marigold Road
Birmingham

Dear Mr. Martin


 
    

This is with reference to the refurbishment of House No. 45 B which we have leased from you
with effect from 1st July.

As per our Rental Agreement and Contract, you were supposed to get the
house refurbished within one week of our arrival. I am sorry to inform you that no action has
been taken by you or your appointed members in that direction for the past 12 days.

I request you to kindly look into the matter at the earliest and initiate action within the next two
days.

Thanking You,

Sincerely,

R 




Fiona Miller
c
 


Anne Rice
689, Park View Apartments
New Jersey

23rd June, 2008.

Mr. Thomas Morgan

Customer Service Manager
ABC Company
New Jersey

Dear Mr. Morgan

  c 
c

I had bought the XYZ Baking Product, receipt number 123445 from your Company on
20th June. I regret to inform you that the product is defective and my numerous verbal
complaints to your personnel have yielded no results.

I request you to either replace the product with a functioning new product or refund my money
within one week.

I have never been let down by any of your products in the past and I look forward to your
immediate action on this occasion.

I am enclosing a copy of the Receipt to help you initiate immediate action.

Thanking You,

Sincerely,

|

  
Anne Rice
Encl: Copy of Receipt
c
 


Emily Swan
345, Main Street
New Jersey

24th July, 2007.

Thomas Martin
Manager
Money Bank Ltd.
High Street
New Jersey

Dear Mr. Martin


cc 



This is with reference to my Account Number 12345678, which has been unduly debited with
$ 49 as processing fee, for an overseas transaction.

I was not informed of such a clause before I made the transaction. In fact, I had specifically
checked with your Customer Services Manager before I made the said transaction.

My association with your Bank goes back a long way and I regret to inform you that this is the
first time I am encountering such a problem.

I request you to kindly look into the matter and remit the said amount intomy account within the
next two days. I am enclosing a copy of the latest Account Statement for your action.

Thanking You,

Sincerely,

m


Emily Swan
Encl: Copy of Account Statement.
c
 


Tanya Brown
Project Manager
Alpha Projects Limited
New Jersey

10th March, 2009

Mr. Ronald Olsen

General Manager-Claims
Good Insurance Company
New Jersey

Dear Mr. Olsen


c
 


Please treat this letter as a formal complaint against your Department, for not settling my Car
Insurance Claim, bearing reference number 2345 ABC.

I met with Mr. ßolfe who is handling my case several times and submitted all the necessary
papers. Though I get assurances that everything is in order and I should be getting my cheque
soon, nothing has materialized for the past one month.

I regret to inform you that I have never had to face such problems in all my previous dealings
with you.

I request you to kindly look into the matter and settle my claim at the earliest. I am enclosing a
copy of all the documents I had submitted earlier for your perusal.

Thanking You,

Sincerely,





Tanya Brown

Encl: 1. Copy of Insurance Claim

2. Copy of Documents