Job Satisfaction in MC Donald's

Statistic Project
Semester-2
19/3/2011
MHRD Department
Veer Narmad South Gujarat University
NAME: Dhruti Patel

Roll No.: 80
Sem- 2 Div-B
Submitted To: Neha Sheth
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“Project Report on Job

Satisfaction in
Mc Donald’s”
A project report submitted for the subject of
Applied Statistics
Masters Of Human Resource Development
[M.H.R.D-semester-2]
Submitted By:
Patel Dhruti
Roll No.
{80}
Supervision Faculty:
Mrs. Neha Sheth
Submitted To:
DEPARTMENT OF RESEARCH METHODOLOGY &
INTERDISCIPLINARY STUDIES IN SOCIAL SCIENCES
VEER NARMAD SOUTH GUJARAT UNIVERSITY
SURAT-395007
Veer Narmad South Gujarat University Page 2

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ACKNOWLEDGEMENT
I am hearty thankful to all employees and employers I

visited for giving me support in the completion of this
project.
I would like to express my sincere thanks to, Mrs. Neha
Sheth who gave me an opportunity to do this project.
Last but not least, I would like to thank all those who
have helped me directly or indirectly during the course of
this project.
DHRUTI V.PATEL
{80}

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DECLARATION
I declare the project entitled “Study on Job satisfaction

in MC DONALD’S” submitted for the subject of
Applied Statistics,
[M.H.R.D.-Semester 2] is my original work and carried
out at Department of Research Methodology and
Interdisciplinary Studies in Social Science,
Veer Narmad South Gujarat University-Surat.
This project or any part of it has not been previously
submitted for any degree.
Signature of Student
Date:
Place: MHRD, VNSGU, SURAT

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CERTIFICATE
This is to certify that the project “Study on Job

satisfaction in MC DONALD’S” submitted for the
subject of Applied Statistics [M.H.R.D. - Semester 2] is
my original work and I carried out at
DEPARTMENT OF RESEARCH METHODOLOGY
& INTERDISCIPLINARY STUDIES IN SOCIAL
SCIENCES, VEER NARMAD SOUTH GUJARAT
UNIVERSITY-SURAT.
This project or any part of it has not been previously

submitted for any degree.
[Name & Designation of Supervising Faculty]
Date:
Place: MHRD, VNSGU, SURAT

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Series No. Topic Page No.

1 Introduction 8
2 Executive Summary 9
3 Objective 11
4 Scope Of Study 13
5 Limitations 14
6 Important 15
7 Company Profile 16
8 History 17
9 Vision & Mission 23
10 Research Methodology 24
11 Area Of Research 29
12 Data Analysis & Interpretation 31
13 Findings 56
14 Conclusion 59
15 Bibliography 62
16 Appendix 63

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Job satisfaction describes how content an individual is with his or

her job. It is a relatively recent term since in previous centuries the jobs
available to a particular person were often predetermined by the
occupation of that person’s parent. There are a variety of factors that can
influence a person’s level of job satisfaction. Some of these factors
include the level of pay and benefits, the perceived fairness o the
promotion system within a company, the quality of the working
conditions, leadership and social relationships, the job itself (the variety
of tasks involved, the interest and challenge the job generates, and the
clarity of the job description/requirements). The happier people are
within their job, the more satisfied they are said to be. Job satisfaction is
not the same as motivation, although it is clearly linked. Job design aims
to enhance job satisfaction and performance methods include job
rotation, job enlargement and job enrichment. Other influences on
satisfaction include the management style and culture, employee
involvement, empowerment and autonomous workgroups. Job
satisfaction is a very important attribute which is frequently measured by
organizations. The most common way of measurement is the use of
rating scales where employees report their reactions to their jobs.
Questions relate to relate of pay, work responsibilities, variety of tasks,
promotional opportunities the work itself and co-workers. Some
questioners ask yes or no questions while others ask to rate satisfaction
on 1 – 5 scale 9where 1 represents “not all satisfied” and 5 represents
“extremely satisfied”).

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Job satisfaction in regards to one’s feeling or state of mind regarding

nature of their work. Job can be influenced by variety of factors
like quality of one’s relationship with their supervisor, quality of
physical environment in which they work, degree of fulfillment in their
work, etc
Positive attitude towards job are equivalent to job satisfaction where as

negative attitude towards job has been defined variously from time to
time. In short job satisfaction is a person’s attitude towards job.

Job satisfaction is an attitude which results from balancing & summation
of many specific likes and dislikes experienced in connection with the
job- their evaluation may rest largely upon one’s success or failure in the
achievement of personal objective and upon perceived combination of
the job and combination towards these ends.

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According to pestonejee, Job satisfaction can be taken as a

summation of employee’s feelings in four important areas.
These are:
1. Job-nature of work (dull, dangerous, interesting), hours of work,

fellow workers, opportunities on the job for promotion and
advancement (prospects), overtime regulations, interest in work,
physical environment, and machines and tools.
2. Management- supervisory treatment, participation, rewards and

punishments, praises and blames, leaves policy and favoritism.
3. Social relations- friends and associates, neighbors, attitudes

towards people in community, participation in social activity
scalability and caste barrier.
4. Personal adjustment-health and emotionality. Job satisfaction is an

important indicator of how employees feel about their job and a
predictor of work behavior such as organizational citizenship,
Absenteeism, Turnover. Job satisfaction benefits the organization
includes reduction in complaints and grievances, absenteeism ,
turnover, and termination; as well as improved punctuality
and worker morale. Job satisfaction is also linked with a
healthier work force and has been found to be a good indicator of
longevity
Job satisfaction is not synonyms with organizational morale,

which the possessions of feeling have being accepted by and
belonging to a group of employees through adherence to common goals
and confidence in desirability of these goals. Morale is the by-product of
the group, while job satisfaction is more an individual state of mind.

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Objectives
 To determine the level of satisfaction of the respondents regarding
their job.
 To study and understand the job satisfaction among the employees of

MC Donald’s.
 To study the various factors which influencing job satisfaction.
 To study the relationship between the personal factors of the employee

(Income, Designation, Educational qualification, Gender, etc.,)
 To offer valuable suggestions to improve the satisfaction level of

employees.

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SCOPE OF THE STUDY

 To identify the employees level of satisfaction upon that job.
 This study is helpful to that organization for conducting further

research.
 This study is helpful to that organization for conducting further

research.
 It is helpful to identify the employer’s level of satisfaction towards

welfare measure.
 This study is helpful to the organization for identifying the area of

dissatisfaction of job of the employees.
 This study helps to make a managerial decision to the company.

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LIMITATIONS OF THE STUDY
 Data collected is based on questionnaire.
 The research exercise was conducted within a limited duration.So a

detailed study could not be made.
 The number of employees in State Bank of India is more, so

sample size is limited by 100.
 The information collected by the observation method is very

limited.
 The result would be varying according to the individuals as well as

time.
 Some respondents hesitated to give the actual situation; they feared

that management would take any action against them.
 The findings and conclusions are based on knowledge and

experience of the respondents sometime may subject to bias.

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 Job satisfaction can partially mediate the relationship of

personality variables and deviant work behavior.
 Common research finding is that job satisfaction is correlated with

lifestyle. This correlation is reciprocal meaning the people
who are satisfied with the life tends to be satisfied with their
jobs and the people who are satisfied their jobs tends to satisfied with
their life.
 This is vital piece of information that is job

s a t i s f a c t i o n a n d j o b performance is directly related to one
another. Thus it can be said that, “A happy worker is a productive
worker.”
 It gives clear evidence that dissatisfied employees skip

work more often and more like to resign and satisfied
worker likely to work longer with the organization.

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COMPANY PROFILE
McDonald's Corporation is the world's largest chain of hamburger fast

food restaurants, serving more than 58 million customers daily. In
addition to its signature restaurant chain, McDonald’s Corporation held
a minority interest in Pret A Manger until 2008, was a major investor in
the Chipotle Mexican Grill until 2006, and owned the restaurant chain
Boston Market until 2007.
A McDonald's restaurant is operated by a franchisee, an affiliate, or the

corporation itself. The corporation's revenues come from the rent,
royalties and fees paid by the franchisees, as well as sales in company-
operated restaurants. McDonald's revenues grew 27% over the three

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years ending in 2007 to $22.8 billion, and 9% growth in operating

income to $3.9 billion.
McDonald's primarily sells hamburgers, cheeseburgers, chicken

products, french fries, breakfast items, soft drinks, shakes, and desserts.
In response to obesity trends in Western nations and in the face of
criticism over the healthiness of its products, the company has modified
its menu to include alternatives considered healthier such as salads,
wraps and fruit
The business began in 1940, with a restaurant opened by brothers

Richard and Maurice McDonald in San Bernardino, California. Their
introduction of the "Speeded Service System" in 1948 established the
principles of the modern fast-food restaurant. The original mascot of
McDonald's was a man with a chef's hat on top of a hamburger shaped
head whose name was "Speeded." Speeded was eventually replaced with
Ronald McDonald by 1967 when the company first filed a U.S.
trademark on a clown shaped man having puffed out costume legs.

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McDonald's first filed for a U.S. trademark on the name McDonald's on

May 4, 1961, with the description "Drive-In Restaurant Services," which
continues to be renewed through the end of December 2009. In the same
year, on September 13, 1961, the company filed a logo trademark on an
overlapping, double arched "M" symbol. The overlapping double arched
"M" symbol logo was temporarily disfavored by September 6, 1962,
when a trademark was filed for a single arch, shaped over many of the
early McDonald's restaurants in the early years. The famous double
arched "M" symbol in use today did not appear until November 18,
1968, when the company filed a U.S. trademark.
The first McDonald's restaurants opened in the United States, Canada,

Costa Rica, Panama, Japan, the Netherlands, Germany, Australia,
France, El Salvador and Sweden, in order of openings.
The present corporation dates its founding to the opening of a franchised

restaurant by Ray Kroc, in Des Plaines, Illinois, on April 15, 1955, the
ninth McDonald's restaurant overall. Kroc later purchased the McDonald
brothers' equity in the company and led its worldwide expansion, and the
company became listed on the public stock markets in 1965. Kroc was
also noted for aggressive business practices, compelling the McDonald
brothers to leave the fast food industry. The McDonald brothers and
Kroc feuded over control of the business, as documented in both Kroc's
autobiography and in the McDonald brothers' autobiography. The site of
the McDonald brothers' original restaurant is now a monument.

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With the expansion of McDonald's into many international markets, the

company has become a symbol of globalization and the spread of the
American way of life. Its prominence has also made it a frequent topic
of public debates about obesity, corporate ethics and consumer
responsibility.
Facts and figures

McDonald's restaurants are found in 119 countries and territories around
the world and serve 58 million customers each day. McDonald's
operates over 31,000 restaurants worldwide, employing more than 1.5
million people. The company also operates other restaurant brands, such
as Piles Café.
Focusing on its core brand, McDonald's began divesting itself of other

chains it had acquired during the 1990s. The company owned a majority
stake in Chipotle Mexican Grill until October 2006, when McDonald's
fully divested from Chipotle through a stock exchange. Until December
2003, it also owned Donatos Pizza. On August 27, 2007, McDonald's
sold Boston Market to Sun Capital Partners.

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Types of Restaurants
Most standalone McDonald's restaurants offer both counter service and
drive-through service, with indoor and sometimes outdoor seating.
Drive-Thru, Auto-Mac, Pay and Drive, or "McDrive" as it is known in
many countries, often has separate stations for placing, paying for, and
picking up orders, though the latter two steps are frequently combined; it
was first introduced in Arizona in 1975, following the lead of other fast-
food chains. The first such restaurant in Britain opened at the Merry Hill
Shopping Centre in the West Midlands in November 1986.
In some countries, "Mc Drive" locations near highways offer no counter

service or seating. In contrast, locations in high-density city
neighborhoods often omit drive-through service. There are also a few
locations, located mostly in downtown districts that offer Walk-Thru
service in place of Drive-Thru.
Specially themed restaurants also exist, such as the "Solid Gold

McDonald's," a 1950s rock-and-roll–themed restaurant. In Victoria,
British Columbia, there is also a McDonald's with a 24-carat (100%)
gold chandelier and similar light fixtures.
To accommodate the current trend for high quality coffee and the popularity of
coffee shops in general, McDonald's introduced McCafe, a café-style
accompaniment to McDonald's restaurants in the style of Starbucks. McCafé is a
concept created by McDonald's Australia, starting with Melbourne in 1993. Today,
most McDonald's in Australia have McCafés located within the existing
McDonald's restaurant. In Tasmania, there are McCafés in every store, with the
rest of the states quickly following suit. After upgrading to the new McCafé look
and feel, some Australian stores have noticed up to a 60% increase in sales. As of
the end of 2003 there were over 600 McCafés worldwide.
Some locations are connected to gas stations/convenience stores, while others

called McExpress have limited seating and/or menu or may be located in a
shopping mall. Other McDonald's are located in Wal-Mart stores. McStop is a
location targeted at truckers and travelers which may have services found at truck
stops.

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Playgrounds
Some McDonald's in suburban areas and certain cities feature large

indoor or outdoor playgrounds. The first Play Place with the familiar
crawl-tube design with ball pits and slides was introduced in 1987 in the
USA, with many more being constructed soon after. Some Play Place
playgrounds have been renovated into "R Gym" areas.
Redesign
In 2006, McDonald's introduced its "Forever Young" brand by
redesigning all of their restaurants, the first major redesign since the
1970s.
The Mc Donald's restaurant in Banbury's Bridge Street in 2010. It is still

in white paint outside and blue/grey/brown inside as it was since 2002.
The design includes the traditional McDonald's yellow and red colors,
but the red is muted to terra cotta, the yellow was turned golden for a
more "sunny" look, and olive and sage green were also added. To warm
up their look, the restaurants have less plastic and more brick and wood,
with modern hanging lights to produce a softer glow. Contemporary art
or framed photographs hang on the walls.

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Ronald McDonald is a clown character used as the primary mascot of

the McDonald's fast-food restaurant chain. In television commercials,
the clown inhabits a fantasy world called McDonald land, and has
adventures with his friends Mayor McCheese, the Hamburglar, Grimace,
Birdie the Early Bird, and The Fry Kids. In recent years, McDonald land
has been largely phased out, and Ronald is instead shown interacting
with normal kids in their everyday lives.
Many people work full-time making appearances in the Ronald

McDonald costume, visiting children in hospitals. There are also Ronald
McDonald Houses, where parents can stay overnight when visiting sick
children in nearby chronic care facilities. Since August 2003, McDonald
has been officially styled as the "Chief Happiness Officer" of the
McDonald's Corporation.

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"McDonald's vision is to be the

world's best quick service restaurant
experience. Being the best means
providing outstanding quality, service,
cleanliness, and value, so that we make

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every customer in every restaurant

smile."

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RESEARCH METHODOLOGY
Objective
Formulation of a research topic is a primary aspect of any
research project. It gives the idea to the reader regarding the topic as
well as the factor around which the entire topic will revolve around. In
my research project the topic is market survey study of need of job
satisfaction. This topic conveys that the survey is on that what necessity
of MC DONALD’S.
Research Design
A research design specifies the methods and procedure for
conducting a survey. Here is the different type of research methods are
discussed.

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 Exploratory Design
Descriptive study is undertaken when the researcher

wants to know the characteristics of certain group such as age, sex,
educational level, income, occupation, etc. Descriptive study could be
taken up when researcher is interested in knowing the proportion of
people in a given population who have behave in a particular manner,
making projection of certain things or determine the relationship
between two or more variables. The objective of descriptive study is to
answer how, what, when, where, and how of the subject under
investigation.
 Casual Designs
It is concerned with cause and effect relationship between
two or more than two variables. It is based on reasoning along well
tested lines.
From above all research design I have selected

EXPLORATORY RESEARCH design in my project work. This is
because I need to collect new and fresh data and that also can be easily
amended and for that this design is the best suitable providing flexibility
and easiness.

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SAMPLE DESIGN:
Basically there are two type of sampling methods can be used for
sample selection that is:-
 Probability Sampling: This method will in advance state the

probability that my given unit will be included in the sample.
 Non-probability Sampling: In this method the chance of choosing a
particular universe element is unknown.
Sample Method:
In my research work I have used Probability Sampling Method for

sample selection.
Also I have used random selective method for sampling collection.
Type of Questions:
In my research work I have used close ended questions.

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Sampling Unit:
Sampling unit refers to where is to be surveyed. I have carried out my

research work in Surat City.
Sampling Size:
In my research work I have taken response from 100 respondents. So here sample
size is 100.
Sampling Design:
There are two types of sample design first Observational method and
second survey method. I have conducted a survey to collect the primary
data by preparing a questionnaire.

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Area of research
For the research purpose I have visited two branches
of MC DONALD’S in SURAT.
1. Mc Donald’s in Raj Empire, Bhatar, Surat.
2. Mc Donald’s in Valentine Multiplex, Piplod, Surat.

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1. Are you happy with your work place?

Statistics
N Valid 80
Missin
0
g
Are you happy with your work place?
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 10 12.5 12.5 12.5
Agree 25 31.3 31.3 43.8
Normal 35 43.8 43.8 87.5
Disagree 10 12.5 12.5 100.0
Total 80 100.0 100.0
Are you happy with your work place ?
12.50% 12.50%
Strongly
Agree
Agree
31.25% Normal
Disagree
43.75%
Out of 80 respondents I have taken 43.75% employees are

normally happy with the work place. And 12.50% were

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strongly agreed with that and similarly 12.50% employee

disagree this statement. 31.25% agree with this.
2. Working hours are convenient for you?
Statistics
N Valid 80
Missin
0
g
Working hours are convenient for you?
Cumulative
Agree 23 28.8 28.8 41.3
Normal 47 58.8 58.8 100.0
Total 80 100.0 100.0
60
50
40
P e rc e n t
30 58.75%
20
28.75%
10
12.50%
Strongly Agree Agree Normal

Working hours are convenient for you?

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Out of 80 responded I had survey 58.75% were OK with

working hours. While 28.75% just agree and 12.50% strongly
agree.
3. Do you feel you have too much work to do?
Statistics
N Valid 80
Missin
0
g
Do you feel you have too much work to do?
Cumulative
Agree 23 28.8 28.8 43.8
Normal 38 47.5 47.5 91.3
Disagree 7 8.8 8.8 100.0
Total 80 100.0 100.0

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40
30
F re q u e n c y
20
38
23
10
12
7
0
0 1 2 3 4 5
Do you feel you have too much work to do?
Out of 80 employees I have survey 76.3% employee feel too

much work and 8.8% disagree that they get too much work.
4. Safety measures provided by the company are good?
Statistics
N Valid 80
Missin
0
g
Safety measures provided by the company are good?
Cumulative
Valid Agree 22 27.5 27.5 27.5
Normal 58 72.5 72.5 100.0
Total 80 100.0 100.0

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Safety measures provided by the company are good ?
27.50%
Agree
72.50% Normal
72.50% employees said that the safety measures provided by the

company are normal while 27.50% agree this statement.

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5. How is your relation with superior or Hr person?
Statistics
N Valid 80
Missin
0
g
How is your relation with superior or HR person?
Cumulative
Valid Good 57 71.3 71.3 71.3
Normal 15 18.8 18.8 90.0
Not Good 8 10.0 10.0 100.0
Total 80 100.0 100.0
60
50
F re q u e n c y
40
30
57
20
10
15
8
0
0.5 1 1.5 2 2.5 3 3.5
H ow is your relation with superior or H R person ?

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71.3% have good relation with their HR manage. While 18.8%

have normal relation and also 10% has not good relation with
their HR manager.
6. Do you satisfied with the support from your co-workers?
Statistics
N Valid 80
Missin
0
g
Do you satisfied with the support from your co-workers?
Valid Cumulative
Frequency Percent Percent Percent
Valid Strongly
20 25.0 25.0 25.0
Agree
Agree 60 75.0 75.0 100.0
Total 80 100.0 100.0
D o you satisfied with the support from your co-workers ?
25.00%
75.00% Strongly Agree
Agree

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Out of 80 employees 75% agree that they have good support

from their co-workers. While 25% strongly agreed with this. No
employee disagree this.

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7. Do you satisfied with the refreshment facility?
Statistics
N Valid 80
Missin
0
g
Do you satisfied with the refreshment facility?
Cumulative
Valid Agree 32 40.0 40.0 40.0
Normal 23 28.8 28.8 68.8
Disagree 18 22.5 22.5 91.3
Strongly Disagree 7 8.8 8.8 100.0
Total 80 100.0 100.0
D o you satisfied with the refreshment facility ?
40
30
P e rc e n t
20 40.00%
28.75%
10 22.50%
8.75%
0
Agree Normal Disagree Strongly Disagree
Do you satisfied with the refreshment facility ?
Out of 80 employees 8.75% strongly disagree with the statement

that they are satisfied with the refreshment facility. While

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22.50% disagree and 28.75% normally feel this. Also 40% agree
with this that means they are satisfied.
8. Do you feel you are paid a fair amount for the work you do?
Statistics
N Valid 80
Missin
0
g
Do you feel you are paid a fair amount for the work you do?
Cumulative
Valid Agree 16 20.0 20.0 20.0
Normal 55 68.8 68.8 88.8
Disagree 9 11.3 11.3 100.0
Total 80 100.0 100.0
D o you feel you are paid a fair amount for the work you do ?
11.25%
20.00%
Agree
Normal
Disagree
68.75%

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20% agree that they get fair amount for their work they do and
58.75% normally feels that they get fair amount. While 11.25%
disagree this statement.
9. Do you satisfied with the allowances provided by the organization?
Statistics
N Valid 80
Missin
0
g
Do you satisfied with the allowances provided by the organization?
Cumulative
Valid Agree 4 5.0 5.0 5.0
Normal 67 83.8 83.8 88.8
Disagree 9 11.3 11.3 100.0
Total 80 100.0 100.0
80
60
Fre que n cy
40
67
20
9
0
4
1.5 2 2.5 3 3.5 4 4.5
D o you satisfied with the allowances provided by the …

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11.3% disagree that they satisfied with the allowances provided

by the organization.83.8% employee feel normal and 5% agree
this.

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10. Do you find much of your job repetitive and boring?
Statistics
N Valid 80
Missin
0
g
Do you find much of your job repetitive and boring?
Cumulative
Valid Agree 13 16.3 16.3 16.3
Normal 54 67.5 67.5 83.8
Disagree 13 16.3 16.3 100.0
Total 80 100.0 100.0
D o you find much of your job repetitve and boring ?
60
Pe rce nt
40
67.50%
20
16.25% 16.25%
0
Agree Normal Disagree

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Out of 80 employees I had survey 67.50% normally feels that

their job is repetitive and boring. While equally 16.25% were
agree and disagree this statement.

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11. Do you feel mentally and/or physically exhausted at the end of a

day at work?
Statistics
N Valid 80
Missin
0
g
Do you feel mentally and/or physically exhausted at the end of a day at work?
Cumulative
Valid Strongly agree 15 18.8 18.8 18.8
Agree 50 62.5 62.5 81.3
Normal 10 12.5 12.5 93.8
Disagree 5 6.3 6.3 100.0
Total 80 100.0 100.0
D o you fee l mentally and/ or physically exhausted at the end of a day

at work ?
6.25%
12.50% 18.75%
Strongly agree
Agree
Normal
Disagree
62.50%
Out of 80 employees of MC Donald’s company 62.50% agree

that they mentally and physically exhausted at the end of a day
at work. While 18.75% is strongly agree and 12.50% feel
normal. And 6.25% disagree this statement.

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12. Do you feel that your job has little impact on the success of the
company?
Statistics
N Valid 80
Missin
0
g
Do you feel that your job has little impact on the success of the company?
Cumulative
Valid Agree 55 68.8 68.8 68.8
Normal 25 31.3 31.3 100.0
Total 80 100.0 100.0
D o you feel that your job has little impact on the success of the
company ?
60
Pe rce nt
40
68.75%
20
31.25%
Agree Normal
68.75% agree that their job has little impact on the success of
the company. While 31.25% feels normal with this statement.

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13. Do you have an increasingly bad attitude toward your job, boss,
and employer?
Statistics
N Valid 80
Missin
0
g
Do you have an increasingly bad attitude toward your job, boss, and
employer?
Cumulative
Valid Normal 19 23.8 23.8 23.8
Disagree 55 68.8 68.8 92.5
Total 80 100.0 100.0
60
50
F re q u e n c y
40
30
55
20
10 19
6
0
2.5 3 3.5 4 4.5 5 5.5
D o you have an increasingly bad attitude toward your job…

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23.3% employees have increasing bad attitude toward their

job.68.3% disagree this also 7.5% employees strongly disagree
this statement.

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14. Do you have no longer given the resources you need to

successfully do your job?
Statistics
N Valid 80
Missin
0
g
Do you have no longer given the resources you need to successfully do your
job?
Cumulative
Agree 15 18.8 18.8 27.5
Normal 35 43.8 43.8 71.3
Disagree 16 20.0 20.0 91.3
Total 80 100.0 100.0
D o yo u have no lo nger given the resources you need to

successfully do yo ur jo b ?
8.75% 8.75%
Strongly Agree
Agree
18.75% Normal
20.00%
Disagree
Strongly
Disagree
43.75%
Out of 80 employees I had survey 43.75% normally feels that

they did no get enough resources to do their jobs. While 20%

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disagree, also 18.75% agree and 8.75% both strongly agree and
strongly disagree.
15. Do you feel you are not being used to your full capabilities?
Statistics
N Valid 80
Missin
0
g
Do you feel you are not being used to your full capabilities?
Cumulative
Agree 14 17.5 17.5 87.5
Normal 10 12.5 12.5 100.0
Total 80 100.0 100.0
D o you feel you are not being used to your full capabilities ?
60
Pe rce nt
40
20

Statistic
70% strongly agree that they feel that they are not used on their
full capabilities. 17.5% agree this statement and 12.5% feels
normal with this statement.

Statistic
16. Do you feel you have received no better than "fair" evaluations
recently?
Statistics
N Valid 80
Missin
0
g
Do you feel you have received no better than "fair" evaluations recently?
Cumulative
Valid Agree 8 10.0 10.0 10.0
Normal 58 72.5 72.5 82.5
Disagree 14 17.5 17.5 100.0
Total 80 100.0 100.0
D o you feel you have received no better than "fair" evaluations

recently ?
10.00%
17.50%
Agree
Normal
Disagree
72.50%
Out of 80 employees I had survey in MC Donald’s 72.50%

normally feels that they received no better than fair evaluation.
While 10% agree this and also 17.50% disagree this statement.

Statistic
17. Do you feel as though your boss and employer have let you down?
Statistics
N Valid 80
Missin
0
g
Do you feel as though your boss and employer have let you down?
Cumulative
Valid Agree 23 28.8 28.8 28.8
Normal 49 61.3 61.3 90.0
Disagree 8 10.0 10.0 100.0
Total 80 100.0 100.0
60
50
40
Frequency
30
49
20
10
23
8
0
1.5 2 2.5 3 3.5 4 4.5
D o you feel as though your boss and employer have let y…
61.3% employees normally feel that their boss and employer let
them down. 23.8% agree this while 10% disagree this statement.

Statistic
18. Do you often feel overworked and overwhelmed?
Statistics
N Valid 80
Missin
0
g
Do you often feel overworked and overwhelmed?
Cumulative
Agree 60 75.0 75.0 87.5
Normal 10 12.5 12.5 100.0
Total 80 100.0 100.0
D o you often feel overworked and overwhelmed ?
80
60
P e rc e n t
40
75.00%
20
12.50% 12.50%
0
Out of 80 employees I had survey 75% agree that they feel

overworked and overwhelmed. While 12.50% equally feels
normal and strongly agree this statement.

Statistic
19. Do you frequently stressed out at work?

Statistics
N Valid 80
Missin
0
g
Do you frequently stressed out at work?
Cumulative
Valid Strongly
5 6.3 6.3 6.3
Agree
Agree 38 47.5 47.5 53.8
Normal 20 25.0 25.0 78.8
Disagree 17 21.3 21.3 100.0
Total 80 100.0 100.0
D o you frequently stressed out at work ?
6.25%
21.25%
Strongly
Agree
Agree
Normal
47.50% Disagree
25.00%
47.50% agree that they got stressed at work. While 21.25%

disagree, and 25% feels normally also 6.25% strongly agree.

Statistic
20. Do you find yourself negatively comparing your situation with

your peers?
Statistics
N Valid 80
Missin
0
g
Do you find yourself negatively comparing your situation with your peers?
Cumulative
Valid Agree 65 81.3 81.3 81.3
Disagree 15 18.8 18.8 100.0
Total 80 100.0 100.0
D o you find yourself negatively comparing your situation with

your peers ?
100
80
Percent
60
40 81.25%
20
18.75%
0
Agree Disagree
81.25% of employees agree that negative comparing effect their

job while 18.75% disagree.

Statistic
21. Do you feel as though your employer has broken promises about
your future with the organization?
Statistics
N Valid 80
Missin
0
g
Do you feel as though your employer has broken promises about your future
with the organization?
Cumulative
Valid Agree 32 40.0 40.0 40.0
Normal 8 10.0 10.0 50.0
Disagree 25 31.3 31.3 81.3
Total 80 100.0 100.0
D o you feel as though your employer has broken promises

about your future with the organization ?
18.75% Agree
Normal
40.00%
Disagree
31.25% Strongly
Disagree
10.00%
10% normally feel as through their employer has broken

promises about their future with the organization. While 40%
agree and 18.75% disagree. Also 31.25% strongly disagree this.

Statistic
22. Do you have lost sight of your career goals and aspirations?
Statistics
N Valid 80
Missin
0
g
Do you have lost sight of your career goals and aspirations?
Cumulative
Valid Agree 13 16.3 16.3 16.3
Normal 54 67.5 67.5 83.8
Disagree 13 16.3 16.3 100.0
Total 80 100.0 100.0
Do yo u have lo s t s ig ht o f yo ur c a re e r g oa ls a nd
a s pira tio ns ?
60
Percent
40
67.50%
20
16.25% 16.25%
0
Agree Normal Disagree

Statistic
Out of 80 employees 67.50% normally lost sight of their career

goals and aspiration. While 16.25% agree and also 16.25%
disagree.
23. Do you are no longer feel valued for your work?
Statistics
N Valid 80
Missin
0
g
Do you are no longer feel valued for your work?
Cumulative
Valid Agree 50 62.5 62.5 62.5
Disagree 30 37.5 37.5 100.0
Total 80 100.0 100.0

Statistic
Do you are no longer feel valued for your work ?
60
Fre que nc y
40
50
20
30
0
1 2 3 4 5
62.5% employees agree that they feel no longer valued for their
work. While 37.5% disagree this.

Statistic
24. Are you over all satisfied?

Statistics
N Valid 80
Missin
0
g
Are you over all satisfied?
Cumulative
Agree 40 50.0 50.0 53.8
Normal 18 22.5 22.5 76.3
Disagree 6 7.5 7.5 83.8
Total 80 100.0 100.0
Are you over all satisfied ?
3.75%
16.25%
Strongly
7.50% Agree
Agree
N o rmal
50.00% D isagree
22.50%
Out of 80 employees I had survey in MC Donald’s in SURAT city

22.50% normally feels that they are over all satisfied. While 50% agree
this and 7.50% disagree. Also 3.75% strongly agree that they are
satisfied and 16.25% strongly disagree this that they are overall satisfied.

Statistic
1) Almost 44% of Mc Donald’s were reasonably happy by

working there. 13% were not happy with working there.
2) 29% of employees were agreeing about convenience of

working at Mc Donald’s. Also 72% of employees had
opinion that there was a proper provision for safety at work
place. This is very true as Mc Donald is working on the
concept of “Assembly Line” where repetitive job is being
done which is very convenient & safe in nature.
3) 48% of employees feel that there is so much work to be

done in a day at Mc Donald. 80% employee feels exhaust at
the end of the day.
4) Almost 72% of employees agreed that they were having

good relation with their superior or HR Manager. This is
the sign of better working environment at Mc Donald.

Statistic
5) Here there is fine coordination between the employees

since 75% had confirmed that they got good support from
their colleague to accomplish their work.
6) 40% were happy with refreshment activity carried out my

Mc Donald.
7) 68% were agreeing & 20% were ok about what amount

they are getting as a salary in Mc Donald respectively. So
we can say that Mc Donald gives salary at par of industry’s
standards.
8) As we know Mc Donald is applying concept of assemble

line, 17% of employees find their job is monotonous &
boring. 70% of employee feels that they were not being
utilized properly with respect to their sets of skills.
9) 69% of employees feel that their work has a very less

impact on company’ success. This shows a low level of
moral amongst employees. 63% of employees also feels
that their work has no value.

Statistic
10) 28% of employees feel that they were allocated

limited resources to accomplish their task.
11) There were employee performance evaluations

undertaken at Mc Donald. 72% of employees are ok with
the process & outcomes of evaluations.
12) This is contrast to one of my initial findings about

employees having good relations with their superior, as
sometimes their superior let employees down in front of
other staff, which results in low level of moral &
dissatisfaction. This is true for about 29% of employees at
Mc Donald.
13) Almost 75% of employees feel that they were doing

overwork at Mc Donald.
14) 40% of employees were having complained that there

was a false commitment about their future growth in Mc
Donald at time of their recruitment.
15) Almost 59% of employees were overall satisfied &

approx 25% of employees were not satisfied respectively
by working at Mc Donald.

Statistic

Statistic

Statistic
1) Here almost 69% of employees feel that their work has

little to do with company’s success & had no value for their
work. This shows a clear low level of morals amongst
employee which needs to take care at priority.
2) 44% of employees were happy by working in Mc Donald.

Their happiness is mainly connected to financial aspects &
Mc Donald gives pay structure as per industry standard.
3) Almost 80% of employees were get exhaust at the end of

the day by working in Mc Donald. Here the timings of shift
& movement of employees at store can be redesigned.

Statistic
4) 17% of employees find their job monotonous due to their

involvement in same process. Here regular swapping of
responsibility amongst the employee can remove this
complain.
5) 72% & 75% of employees had good relations with their

superior/HR manager & with Collogues respectively.
6) 40% of employees were facing job dissatisfaction due to

gap of commitments given by Mc Donald at the time of
recruitment & the real scenario at present. Here HR
Department must play a strong role & try to minimize these
gaps.
7) Overall satisfaction is among 60% of employees about

working in Mc Donald.

Statistic
BIBLIOGRAPHY
References
 C .B. MAMORIA , Personnel Management, 21st Revised Edition
 C .B. Gupta , Human Resource Management
 K.ASWATHAPPA, Human resource and Personnel Management, Tata

Mc Graw Hill, 2003.
WEBSITE VISITED
 www.mcdonaldsindia.com
 www.mcdonalds.com
 www.wikipedia.org

Statistic

Statistic
QUESTIONNAIRE
Hello Sir/Madam,
I myself Dhruti Patel studying in Veer Narmad South Gujarat

University would like to solicit your invaluable input in collecting data
towards a small research. I would be most grateful if you could respond
to a few sample questions. The information provided by you will be kept
completely confidential and used only for my internal research purposes.
I thank you for your Kind co- operation.

Statistic
Name : ________________________________
Contact : ®: __________ M: _______________ O: ____________
Age : ______ E-Mail ID : ________________________________
Gender : __________ Marital status : ___________
Education Qualification : _______________
Designation : ________________
1. Are you happy with your work place?

Strongly Agree Agree
Normal Disagree
Strongly Disagree
2. Working hours are convenient for you?

Normal Disagree
Strongly Disagree
3. Do you feel you have too much work to do?

Normal Disagree

Statistic
Strongly Disagree
4. Safety measures provided by the company are good?

Normal Disagree
Strongly Disagree
5. How is your relation with superior or Hr person?

Normal Disagree
Strongly Disagree
6. Do you satisfied with the support from your co-workers?

Normal Disagree
Strongly Disagree
7. Do you satisfied with the refreshment facility?

Normal Disagree

Statistic
Strongly Disagree
8. Do you feel you are paid a fair amount for the work you do?

Normal Disagree
Strongly Disagree

Statistic
9. Do you satisfied with the allowances provided by the organization?

Normal Disagree
Strongly Disagree
10. Do you find much of your job repetitive and boring?

Normal Disagree
Strongly Disagree
11. Do you feel mentally and/or physically exhausted at the end of a

day at work?

Normal Disagree
Strongly Disagree
12. Do you feel that my job has little impact on the success of the
company?

Normal Disagree

Statistic
Strongly Disagree
13. Do you have an increasingly bad attitude toward my job, boss, and
employer?

Normal Disagree
Strongly Disagree
14. Do you have no longer given the resources I need to successfully

do my job?

Normal Disagree
Strongly Disagree
15. Do you feel you are not being used to my full capabilities?

Normal Disagree
Strongly Disagree
16. Do you feel you have received no better than "fair" evaluations
recently?

Statistic
Normal Disagree
Strongly Disagree
17. Do you feel as though my boss and employer have let me down?

Normal Disagree
Strongly Disagree
18. Do you often feel overworked and overwhelmed?

Normal Disagree
Strongly Disagree
19. Do you frequently stressed out at work?

Normal Disagree
Strongly Disagree
20. Do you find yourself negatively comparing your situation with

your peers?

Statistic
Normal Disagree
Strongly Disagree
21. Do you feel as though your employer has broken promises about
your future with the organization?

Normal Disagree
Strongly Disagree
22. Do you have lost sight of your career goals and aspirations?

Normal Disagree
Strongly Disagree
23. Do you are no longer feel valued for your work?

Normal Disagree
Strongly Disagree
24. Are you over all satisfied?

Normal Disagree

Statistic
Strongly Disagree
Thank You…

Statistic

Job Satisfaction in MC Donald's

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Statistic Project

NAME: Dhruti Patel

“Project Report on Job

Veer Narmad South Gujarat University Page 2

I am hearty thankful to all employees and employers I

Veer Narmad South Gujarat University Page 3

I declare the project entitled “Study on Job satisfaction

Veer Narmad South Gujarat University Page 4

This is to certify that the project “Study on Job

This project or any part of it has not been previously

Veer Narmad South Gujarat University Page 5

Series No. Topic Page No.

Veer Narmad South Gujarat University Page 6

Job satisfaction describes how content an individual is with his or

Veer Narmad South Gujarat University Page 7

Job satisfaction in regards to one’s feeling or state of mind regarding

Positive attitude towards job are equivalent to job satisfaction where as

Veer Narmad South Gujarat University Page 8

According to pestonejee, Job satisfaction can be taken as a

1. Job-nature of work (dull, dangerous, interesting), hours of work,

2. Management- supervisory treatment, participation, rewards and

3. Social relations- friends and associates, neighbors, attitudes

4. Personal adjustment-health and emotionality. Job satisfaction is an

Job satisfaction is not synonyms with organizational morale,

Veer Narmad South Gujarat University Page 9

Veer Narmad South Gujarat University Page 10

Veer Narmad South Gujarat University Page 11

 To study and understand the job satisfaction among the employees of

 To study the various factors which influencing job satisfaction.

 To study the relationship between the personal factors of the employee

 To offer valuable suggestions to improve the satisfaction level of

Veer Narmad South Gujarat University Page 12

SCOPE OF THE STUDY

 This study is helpful to that organization for conducting further

 This study is helpful to that organization for conducting further

 It is helpful to identify the employer’s level of satisfaction towards

 This study is helpful to the organization for identifying the area of

 This study helps to make a managerial decision to the company.

Veer Narmad South Gujarat University Page 13

LIMITATIONS OF THE STUDY

 Data collected is based on questionnaire.

 The research exercise was conducted within a limited duration.So a

 The number of employees in State Bank of India is more, so

 The information collected by the observation method is very

 The result would be varying according to the individuals as well as

 Some respondents hesitated to give the actual situation; they feared

 The findings and conclusions are based on knowledge and

Veer Narmad South Gujarat University Page 14

 Job satisfaction can partially mediate the relationship of

 Common research finding is that job satisfaction is correlated with

 This is vital piece of information that is job

 It gives clear evidence that dissatisfied employees skip

Veer Narmad South Gujarat University Page 15

McDonald's Corporation is the world's largest chain of hamburger fast

A McDonald's restaurant is operated by a franchisee, an affiliate, or the

Veer Narmad South Gujarat University Page 16

years ending in 2007 to $22.8 billion, and 9% growth in operating

McDonald's primarily sells hamburgers, cheeseburgers, chicken

The business began in 1940, with a restaurant opened by brothers

Veer Narmad South Gujarat University Page 17

Veer Narmad South Gujarat University Page 18

McDonald's first filed for a U.S. trademark on the name McDonald's on