Documente Academic
Documente Profesional
Documente Cultură
ON
SUBMITTED BY:-
Ankita Gupta
REG NO.-9212400072
IIBS, Bangalore
R.T. Nagar
Bangalore
1
DECLARATION
I, Ankita Gupta, the undersigned student of International Institute Of Business
Studies, Bangalore, declare that this project report titled “Customer Services &
Financial Analysis Of IDBI Bank” is submitted in partial fulfillment of the
internship project during the MBA Course in Internatinal Institute of Business
Studies, Bangalore.
The all information, facts & figures used in this project are true and based on my
own finding & experience. The findings and conclusions of the data in this report
are based on my personal study, during the internship.
2
ACKNOWLEDGEMENT
There are number of people to acknowledged and thank for their contribution to
this project. Here is a consideration of all those esteem people who have not only
contributed their precious time bit also knowledge and experiences which further
enhanced the project and made more proper .
Last, but far from least, I express my heartfelt gratitude to all employees and all
those who directly or indirectly contributed their modicum without whose
coordination and support this report would not have been possible.
3
CONTENTS
CHAPTER TITLE Page. No
1. General Introduction of Banking Industry 10-14
1.1. An Overview of Banking Industry 10
1.2. Banking Structure in India 10-12
1.3. Present Situation of Banking Industry 12
1.4. New Generation Banking 12
1.5. Retail Banking 13
1.6. Scope of Retail Banking 13-14
4
4.6. Other Deposit Accounts in IDBI 31-34
4.7. Analysis of Interest Expenses 34-36
4.8. Quantitative Study of Deposits with IDBI 36-41
Bank
5
10. Ratio Analysis 68-70
10.1. Capital Adequacy Ratio 68
10.2. Balance Sheet Ratio 69
10.3. Key Operating Indicators 69
10.4. Asset Quality Indicators 69-70
10.5. Business Ratios 70
11 Recommendations 71-72
12 Bibliography 73
6
CHAPTER-1
INTRODUCTION
1.1. An overview of Banking Industry:
The Banking Industry is a reliable business that took deposits from investors at a
lower interest rate and loaned it out to borrowers at a higher rate. The Banking
Industry at its core provides access to credit. In the lenders case, this includes
access to their own savings and investments, and interest payments on those
amounts. In the case of borrowers, it includes access to loans for the
creditworthy, at a competitive interest rate.
7
History
Banking in India originated in the last decades of the 18th century. The first
banks were The General Bank of India which started in 1786, and the Bank of
Hindustan, both of which are now defunct. The oldest bank in existence in India is
the State Bank of India, which originated in the Bank of Calcutta in June 1806,
which almost immediately became the Bank of Bengal. This was one of the three
presidency banks, the other two being the Bank of Bombay and the Bank of
Madras, all three of which were established under charters from the British East
India Company. For many years the Presidency banks acted as quasi-central
banks, as did their successors. The three banks merged in 1921 to form the
Imperial Bank of India, which, upon India's independence, became the State Bank
of India.
Foreign banks too started to arrive, particularly in Calcutta, in the 1860s. The
Comptoire d'Escompte de Paris opened a branch in Calcutta in 1860, and another
in Bombay in 1862; branches in Madras and Puducherry, then a French colony,
followed. HSBC established itself in Bengal in 1869. Calcutta was the most active
trading port in India, mainly due to the trade of the British Empire, and so became
a banking center.
The first entirely Indian joint stock bank was the Oudh Commercial Bank,
established in 1881 in Faizabad. It failed in 1958. The next was the Punjab
National Bank, established in Lahore in 1895, which has survived to the present
and is now one of the largest banks in India.
Around the turn of the 20th Century, the Indian economy was passing through a
relative period of stability. Around five decades had elapsed since the Indian
Mutiny, and the social, industrial and other infrastructure had improved. Indians
had established small banks, most of which served particular ethnic and religious
communities.
The presidency banks dominated banking in India but there were also some
exchange banks and a number of Indian joint stock banks. All these banks
operated in different segments of the economy. The exchange banks, mostly
owned by Europeans, concentrated on financing foreign trade. Indian joint stock
8
banks were generally under capitalized and lacked the experience and maturity to
compete with the presidency and exchange banks.
The period between 1906 and 1911, saw the establishment of banks inspired by
the Swadeshi movement. The Swadeshi movement inspired local businessmen
and political figures to found banks of and for the Indian community. A number of
banks established then have survived to the present such as Bank of India,
Corporation Bank, Indian Bank, Bank of Baroda, Canara Bank and Central Bank of
India.
Liberalisation
The next stage for the Indian banking has been set up with the proposed
relaxation in the norms for Foreign Direct Investment, where all Foreign Investors
in banks may be given voting rights which could exceed the present cap of 10%,at
present it has gone up to 74% with some restrictions.
9
1.2. Banking structure in India:
The Reserve Bank of India(RBI) is the central banking and monetary
authority of India and also act as the regulator and supervisor of
commercial banks in India.
In India, there are 27 Public Sector banks which includes SBI and its six associates
and 19 nationalized banks and IDBI.
10
Private Sector Banks:
As on March 2011, there were 7 new privates sector banks and 15 old private
sector banks.
Foreign Banks:
Banking industry is one of the fastest growing industry. In India, it has increased
manifold and this is mainly because of the growing middle class population whose
aspirations and dreams are financed by the banks.
The Indian Banking Industry saw dramatic changes in the last decade and so ever
since the advent of liberalization and India’s integration with the worked
economy. This economic reforms and the advent of the private players saw
nationalized banks revamp their services and product portfolio to incorporate
new, innovative and customer- centric schemes. The need to become highly
customer focused forced the slow moving public sector banks to adopt a fast
track approach. These customer friendly programs included revamping the
product and the services schemes like credit cards, hassle free housing loan
11
scheme, educational loans and Flexi- deposits. The objective of all these strategies
was very clear to bridge the gap between service and product gap that was
inherent in the banking system.
CHAPTER 2
INTRODUCTION TO THE STUDY
The Banking industry in India has undergone a sea of change since the period
of economic reforms since 1991. From an industry almost monopolized by the
nationalized bank till the 90’s, it has now emerged as a conglomerate of
nationalized, foreign and private banks setting new trends in the way banking
is carried out.
The deregulation of interest rates, grant of functional autonomy to the banks
in the area of credit, entry of foreign banks and emergence of private banks
has raised the level of competition fiercely.
Lately, Indian banks are diverting from their bread and butter business of
lending and accepting deposits to other related activities. To sustain the
market share and to maintain profitability, nationalized banks are also trying
to incorporate product diversity and with more focus on customer needs.
More and more banks are adopting the model of Universal Banking. Universal
banking means the banks have all the financial products and services for its
customers.
12
2.2. Objectives of the study:
The study is mainly based on quantitative data which was provided by the banks.
It is mainly based on unstructured and undisguised observation.
METHODOLOGY OF REASERCH:-
Primary Data:
In my study I will be using both primary and secondary data. For primary
data collection I have prepared a questionnaire consisting of both open
ended and close ended questions. Questions are prepared in such a way that
maximum information can be obtained from the respondents. This data will
be collected from discussions and interactions by:
13
Observation method.
Interviewing method.
Through questionnaires
Secondary Data:
Secondary data means data that are already available that is they refer
to the data which have already been collected and analyzed by someone
else. The sources of secondary data can be given as under.
14
CHAPTER 3
COMPANY PROFILE
3.1. Brief Introduction of IDBI:
Post the 2004 merger of the erstwhile IDBI bank with its parent company(IDBI
ltd),IDBI is now a universal bank. The merger was aimed at consolidating business
across the value chain and reaping the benefits of economies of scale, thus
enabling it to offer an array of customer-friendly service to its existing and
prospective clients.
Today IDBI is the 10th largest bank in India in terms of reach with 1210 ATM’s, 720
branches and 474 centre’s.
1st July 1964: IDBI was established by an Act of Parliament, as a wholly owned
subsidiary of Reserve Bank of India, to catalyze the development of a
diversified and efficient structure in the country, in tune with national
priorities.
1976: 100% ownership of IDBI was transferred from RBI to the Govt. of
India(GOI)
1995: Domestic IPO reduced the GOI stake, initially to 72% and post capital
restructuring to 58.1%. The current GOI holding is 53%
2006: IDBI announced its foray into life insurance business jointly with
Federal Bank and Fortis Insurance International. A memorandum of
Understanding was signed by the three partners on 11th July, 2006 to this
effect followed by a joint venture agreement on November 23, 2006.
2006: IDBI Gilts Ltd was incorporated as a wholly owned subsidiary of the
bank on 13th Dec, 2006 to undertake primary dealership issues.
16
PAT(in crores)
1200
1000
800
600 PAT(in crores)
400
200
0
2007-08 2008-09 2009-10
Fig 3(a): Graph showing the value of PAT(Profit after tax) for the past 3
financial years.
STRENGHTS:
17
NPA(as % of net advances)
1.4
1.2
1
0.8
NPA(as % of net advances)
0.6
0.4
0.2
0
2006-07 2007-08 2008-09
Fig.3(b): Graph showing that the value of NPA(Non performing asset) for the
given 3 financial years
Conclusion: NPA has decreased rapidly from 1.12 in 2007 to 0.92 in 2009
which is a good sign that the loans are being recovered efficiently.
WEAKNESS:
OPPORTUNITIES:
THREATS:
Increased competition from foreign banks, which has already has made
its presence felt in the financial services segment.
19
CHAPTER 4
CUSTOMER SERVICES
20
fraction. The primary objective of current account is to provide
convenient operation facility to its customer, via continuous liquidity.
(iii). Transparency:
21
Failure to maintain minimum balance in the accounts, where applicable
will attract levy of charges as specified by the bank from time to time.
Similarly, the bank will specify charges for issue of cheque books,
additional statements of accounts etc.
(iv). Eligibility:
A savings bank account can be opened by only eligible persons and
certain organizations/agencies as per the guidelines set by RBI. But,
current accounts can be opened by individuals, partnership firms,
private and public limited companies.
22
4.4. Types of Deposit Accounts in IDBI:
(a). Savings Account:
IDBI has two types of savings account:
(i). Super Saving Account
(ii). PowerKidz
(ii). PowerKidz:
With the growing focus on the Kidz segment and its requirement, IDBI
bank realized the importance of introducing a product specially catering to
this market. It is a piggy bank for the kids which will just not keep their
money safe, but they will also earn interest on the same. This will teach
them to operate their account from time to time and will also advise them
from time to time about the various investment options available.
23
(b). Current Account:
24
Free any branch cash withdrawal of Rs.1 lakh per day
25
4.5. CASA (Current account & Savings account) deposits
performance in IDBI for the past 3 financial years:
25000
20000
15000
Deposits in CASA(in crores)
10000
5000
0
2007-08 2008-09 2009-10
Fig 4(a). Graph showing the value of CASA deposits of IDBI for the
past 3 financial years.
26
18
16
14
12
10 % of CASA of Total
8 deposits
6
4
2
0
2007-08 2008-09 2009-10
Fig 4(b). Graph showing the percentage of CASA deposits of the total
deposits.
Conclusion: From the above two graphs, it is quite clear that the amount
in CASA deposits have increased but the % of CASA deposits as of total
deposits have declined.
27
Comparison of quantum of CASA deposits of IDBI with other banks:
March End
Bank 2006 2007 2008 2009
State Bank 43.4 42.9 42.0 38.6
Group
Nationalised 38.2 35.4 33.0 29.9
Bank
Private 30.4 29.8 32.8 32.9
Banks
Foreign 50.5 45.1 44.7 41.7
Banks
200
180
160
140
2009
120
2008
100
80 2007
60 2006
40
20
0
State Bank Nationalised Private Bank Foreign Bank Total SCB's
Group Bank
Fig 4(c). Graph showing CASA deposits as percentage of total deposits for
different banks.
28
Conclusion: As it is very clear from the above graph that the volume of CASA
deposits have shown falling trends as compared to the total deposits. It shows
that the Current and Savings account have lost its popularity.
However, one thing has to be noticed here that the volume of CASA deposits in
case of IDBI is very low when compared to other banks.
The main reasons responsible for CASA deposits being less popular are as follows:
(a). The face of today’s customer is changing and now the people are turning
towards those investment where they could earn good profits. The interest which
is being earned on savings account, hardly attracts the modern customers.
Everyone is in the run of making quick money and hence CASA has lost its charm.
(b). There are so many investment opportunities in the market today which
promises better returns that the people have lost interest in saving.
(c). Earlier India was represented by middle class Indians who were risk averse
and wanted to have a safe deposit because they couldn’t handle losses. But today
the customers profile is changing rapidly. The buying power of the people coupled
with the living standard has improved manifold and so the customers have
become aggressive in their investments.
Suggestions: As it is very clear from the above discussion, that CASA deposits are
very important for any bank, as it equips the bank to lend at competitive rates. It
is important for any bank to raise the quantum of CASA deposits.
So, it is highly suggested to IDBI bank that they should take steps in order to
attract its customers more towards current and savings account.
29
Options available under the IDBI Suvidha Fixed deposits are as follows:
It is a very good option for people who require interest income at regular
intervals. The interest income will be credited automatically into savings account
at the interval(monthly/quarterly) as specified. The deposit is automatically
renewed on maturity. A balance of Rs.10,000 has to be maintained.
This option re-invests the interest earned on deposit, every quarter resulting in a
higher rate of return. There is also an automatic renewal of FD’s on maturity and
hence, the customer does not loose interest even for a single day.
It is ideal for those customers who want to save a fixed sum every month. Every
month, a fixed sum of money will debited from the savings account and will be
automatically invested in the chosen re-investment plan. There is no tax
deduction on these deposits.
This option offers you the flexibility of a savings account combined with the safety
and higher rate of interest of an fixed deposit. One has to open a deposit starting
from Rs.50,000 and can get a free balance saving account. One will get all the
benefit of savings account along with the returns of fixed deposits.
For senior citizens, the interest rate is 0.50% higher then the normal plans. The
minimum deposit has to start from Rs.10,000 and the tenure ranges from 46 days
to 10 years.
30
IDBI Suvidha Tax saving fixed deposit gives the dual benefit of tax exemption
under Section 80(c) and higher returns on your investments with interest rates at
7.5% per annum for regular deposits and 8% for senior citizens.
With the help of Pension account, the ole people can get their pension at regular
interval as been mentioned by them. IDBI bank has been authorized to disburse
Central civil and defense pension payments by RBI across our 92 branches.
Additional features:
IDBI bank introduced Sabka Account with just Rs.250/zero balance for financial
inclusion.
31
Multiple ways to access account
Quarterly account statements
Recurring deposits
This is a special savings account meant specially for women. Along with this
account, IDBI also offer one zero balance savings account absolutely free for the
child below the age of 18 years.
32
4.7. Analysis of Interest expenses:
IDBI Bank:
14000
12000
10000
8000
Interest expenses(in crores)
6000
4000
2000
0
2007-08 2008-09 2009-10
Fig 4(d). Graph showing the interest expense incurred by IDBI Bank in the
past 3 financial years.
Conclusion: In the year 2007-08, interest expenses was Rs.7364 crores, in
2008-09 Rs.10306 crores and again in the year 2009-10 it has increased to
Rs.13005 crores.
From this quantitative analysis it is quite clear that the interest expenses is
increasing for the past 3 years and it is mainly because the quantum of
deposit is increasing and the main factor is that the deposits apart CASA
deposits is increasing considerably which is considered to be high cost
deposits.
33
Interest expenses(in crores)
14000
12000
10000
8000
Interest expenses(in crores)
6000
4000
2000
0
HDFC IDBI Axis
Fig. 4(e). Graph showing the Interest expenses of HDFC and Axis Bank in
comparison with IDBI Bank.
34
Saving deposits(in crores)
9000
8000
7000
6000
5000
Saving deposits(in crores)
4000
3000
2000
1000
0
2007-08 2008-09 2009-10
Fig.4(f). Graph showing that the volume of saving deposits in the past 3
financial years has increased.
350000
300000
250000
100000
50000
0
HDFC IDBI Axis
35
Demand deposits in IDBI Bank:
Year Demand deposits(in crores)
2007-08 7268
2008-09 11119
2009-10 15673
20000
15000
Demand deposits(in
10000 crores)
5000
0
2007-08 2008-09 2009-10
Fig .4(h). Graph showing that the volume of demand deposits have increased
considerably during the past 3 financial years.
36
Demand deposits(in crores)
40000
35000
30000
25000
Demand deposits(Rs. In
20000
crores)
15000
10000
5000
0
Axis HDFC IDBI
Fig. 4(i). Graph showing the demand deposits of IDBI bank in comparison
with HDFC and Axis Bank.
160000
140000
120000
100000
80000 Term deposit(in crores)
60000
40000
20000
0
2007-08 2008-09 2009-10
37
Fig 4(j). Graph showing the increament in the term deposits in IDBI Bank
since the past 3 financial years.
Term deposit of IDBI Bank in comparison with HDFC and Axis Bank:
160000
140000
120000
100000
80000 Term deposits(in crores
60000
40000
20000
0
HDFC Axis IDBI
Fig.4(l). Graph showing the volume of Term deposit of IDBI Bank in comparison to
HDFC and Axis Bank(trends as on Sep. 2010)
Conclusion:
Percentage increase in savings, demand and term deposits in terms of IDBI
Bank:
Year % increase in % increase in % increase in
savings deposits demand deposits term deposits
2009 14.04 52.98 57.25
2010 59.82 40.95 49.51
From the above figures it is quite clear that savings deposit has increased
almost four fold and this is mainly because the people tended to be more
risk averse during the period of economic downturn and wanted to save
themselves from unwanted risk. Demand deposits and term deposits both
has come down, but still term deposits accounts for almost 60-70% of the
38
total deposits with IDBI Bank and remains to be the most popular among
the lot.
Apart from the above findings, it is also clear that IDBI bank has less volume
of savings and demand deposits when compared to Axis and HDFC Bank,
but the volume of term deposits is higher in case of IDBI Bank.
39
CHAPTER 5
Bank Loan
5.1. Basics of bank lending:
Banks extend credit to different categories of borrowers for a wide variety
of purposes. Bank credit is provided to households, retail traders, SMEs,
corporate, the Govt. undertaking etc. in the economy
When dealing with bank loan it is important to demarcate the difference
between retail lending and wholesale lending.
Retail lending is for financing the purchase of consumer durables, housing
or even day-to-day consumption. But on the other hand, wholesale lending
meet the need for capital investment, and operations of private corporates
and the government undertakings.
40
(c). Profitability: To remain viable, a bank must earn adequate profit on its
investment. This calls for adequate margin between the interest rates and
the deposits rate.
(d). Risk diversification: To mitigate risk, banks should lend to a diversified
customer base. Diversification should be in terms of geographic location,
nature of business etc.
CD Ratio:
Following is the CD Ratio of IDBI bank for the past 3 financial years:
41
CD Ratio of IDBI Bank
160
140
120
100
80 CD Ratio of IDBI Bank
60
40
20
0
2007 2008 2009
Fig 5(a). Graph showing the CD ratio of IDBI bank for the past 3 financial
years.
42
100%
90%
80%
70%
UCO Bank
60%
50% PNB
40% SBI
30%
20%
10%
0%
2007 2008 2009
Fig 5(b). Graph showing the CD Ratio for SBI, PNB and UCO bank for the past 3
financial years
43
250
200
ICICI Bank
150
HDFC Bank
100 Axis Bank
50
0
2007 2008 2009
Fig 5(c). Graph showing the CD ratio for three major private banks in India.
CPC (Credit Policy Committee) always aims at a targeted portfolio mix keeping I n
view both return and risk. To achieve this end, it lays down the guidelines on
choosing the preferred areas of lending.
There are a number of diverse risk factors which is associated with the borrowers.
Banks should have a comprehensive risk rating system that serves as a single
point indicator of diverse risk factors of a borrower.
Borrowers with weak financial position are placed in high risk category and are
provided credit facilities at a higher price. The higher the credit risk of the
borrower, higher will be the cost of borrowing.
As part of the prudent lending policy, banks usually advance loans against some
security. Sometimes loans are extended as ‘clear loans’ for which only the
personal guarantee of the borrower is taken.
44
5.4. IDBI: Retail loans:
IDBI provides a wide range of loans to its customer base which has been
mentioned below:
Home loans(Floating)
Loan tenure ROI(%) p.a
Up to Rs.30 lacs 8.75%
Home loan(fixed)
45
(b). Loan against property:
Loan is also available to the customers against property and the loan can be
used for marriage, education, business, purchase or improvement of
property, medical treatment etc.
Tenor up to 15 years
Fixed and floating rate of interest
Free legal and technical assistance
Loan margin:
o Upto Rs.4 lac- Nil
o Above Rs. 4 lac:
Studies in India- 5% of the total course expenditure
Studies abroad- 15% of the total course expenditure
Expenses covered under loan:
o Fees payable to college/school/hostel
o Travel expenses
o Essentials for completion of the course
o Caution deposit/building fund
o Purchase of books
Repayment terms:
The repayment of loan has to begin after the course period + 1 year or 6
months after getting a job, whichever is earlier. The loan has to be repaid
within 5-7 years with the maximum tenor of 84 months.
46
BPLR is 12.75% p.a
For loan up to Rs.4 lakhs, it is 11.75% whereas for the loan amount above
Rs.4 lakhs, it is 12.75%.
For education loan, no collateral security is needed for a loan up to Rs.4
lacs. For loan amount in the range of Rs. 4 -7.5 lacs, collateral security is
required in the form of a third party gurantee. For loan amount exceeding
Rs.7.5 lacs, collateral security is required in the form of land/building.
IDBI Bank provides loan to its customer against securities like shares, GoI
bonds, mutual fund units, type insurance policies etc.
Features:
The most important factor is that the customer can enjoy the benefit of
securities and along with it, is not required to pay any EMI on the loan
amount.
Interest is charged only on the utilized amount
47
(f). Reverse Mortgage loans:
IDBI introduces Reverse Mortgage loans for senior citizens. IDBI introduced
this loan because in the past few years, there has been an considerable
increament in the cost of good health care facilities along with little social
security. Reverse mortgage seeks to monetize the house as an asset and
specifically the owners equity in the house.
48
5.5. Comparative analysis of lending operation of banks on different
parameters:
(a). Loan:
IDBI Bank:
140000
120000
100000
80000
Total advances(in crores)
60000
40000
20000
0
2007-08 2008-09 2009-10
Fig 5(d). Graph showing the total advances of IDBI bank in the past 3 financial
years.
Conclusion: It is very clear that that the total advances in the past 3 financial years
has increased considerably which is a good sign.
49
Conclusion: An important fact arises here that in the year 2009, total deposits
increased by 53.97% against 2008 but the total advances have shown an
increment of 25.82% which is just the half of the of total deposits. Again for the
year 2010, the total deposit has increased by 49.16%(which is less then the
previous year) and the total advances has shown an remarkable increment of
33.6%.
This shows that IDBI bank is stressing on availing loans which is a good sign and
with the increment in total deposits, it is expected that the quantum of the total
advances will also go up.
From the above figures it is quite clear that in the financial year 2008-09, IDBI
Bank has shown an increase of 25.82% in total advances and again in the year
2009-10, it has increased by 33.6%.
When compared this figures to HDFC Bank, it is seen that in 2008-09 and 2009-10,
it has increased by 55.9% and 27.52%. In case of Axis Bank, it has increased by
36.69% and 27.93% for the financial year 2008-09 and 2009-10 respectively.
Both HDFC Bank and Axis Bank has shown a falling trend and compared to it, IDBI
Bank has shown an increasing and favorable trend.
50
NPA (Non Performing Asset) analysis of IDBI Bank in comparison with other
banks:
o NPA for IDBI bank as percentage of total advances for the past 3
financial years:
Year NPA(as % of net advances)
2007-08 1.30
2008-09 0.92
2009-10 1.02
o NPA of IDBI Bank in comparison with other banks for the year 2009:
51
NPA(as % of net advances)
1.2
0.8
0.2
0
IDBI PNB SBI Axis HDFC
Bank Bank
Fig.5(f). Graph showing the net NPA as % of net advances for some of
the major banks in India.
Conclusion: As it is very clear from the above graph, that none of the
banks in India, have been able to completely get rid of the non
performing assets but again they are in a position to control it. IDBI
Bank still has a high NPA when the above banks come into scene. And
its important for the bank to stricten its lending policy so that the
value of NPA could be brought down.
Net NPA as % of Net advances for some other banks for the financial year
2009:
52
Bank NPA( as % of Net advances)
ICICI Bank 2.09
Kotak Mahindra Bank 2.33
Indusind Bank 1.14
YES Bank 0.33
Development Credit Bank 3.88
Conclusion: From the above two tables, it is quite clear that the public sector
banks are better in terms of managing the NPA when compared to the private
sector banks which is showing a very high value for NPA. ICICI Bank and
Development Credit Bank need to revise their standards in order to avoid NPA.
From the above analysis, it is quite clear that IDBI bank has done a good work in
this context, but still there is a long way to go.
53
CHAPTER 6
NON DEPOSITORY SERVICES
6.1. Consumer cards:
54
o This card can be used only at merchant locations that have an
electronic data capture machine or electronic point of sale machine.
Gift Card:
Features:
o This card enables its holders to purchase goods and services at over
4.70 lakh merchant establishments in India, that accept Visa card.
o Its usable more then once, till the value on the card is exhausted.
o To apply for this service, one ha to fill an application form , deposit
the amount to be loaded on the card by paying cash or cheque.
Cash Card:
Features:
o This card is meant mainly for the corporate an easy solution for their
employees for salary disbursement & other reimbursements.
o The corporate opting for IDBI bank cash card can give this card to
their employees for getting their salary disbursed and they need not
open their accounts with the bank for this.
o This card can be loaded for any amount up to Rs.25,000/- per card
per month as per the instructions from the corporate.
55
Kids Debit Card:
Features:
o Daily limit:
Rs.2,000
o Customer stands to earn 2 loyalty points for every Rs.100 spent
using the KIDS card for purchases at merchant establishments.
o This card is valid for 5 years
o This card can be used only in India
o Free SMS alerts will be sent to the guardian/parents for the
transactions above than Rs.5,000/- on KIDS card.
Mentioned below are the services that the customers can avail out
of the Phone banking facility:
Balance enquiry
Last three transaction
Cheque payment status
Cheque book
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Statement request
Demat-free balance holding
Demat- last two transactions
Bill payment
The customer with the help of Account alerts can get the alerts on
the mobile in the form of message on the customers inbox ie. when
the account is credited or debited or what is the current account
status.
This days it has become quite popular and more and more users are
switching to it because the charges are quite low.
The products and services that are available on the Internet banking
are as follows:
Account information
Demat account information
Online instructions and requests
Customer service in the form of mails/messages, alerts etc
Online payment services
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CHAPTER 7
CAPITAL MARKET PRODUCTS
7.1. Initial Public Offerings:
SCSB i.e. Self Certified Syndicate Bank is a bank which offers to its
customers the facility of applying to IPO through the ASBA process.
Only an investor who have an account with the SCSB can apply for
an IPO using ASBA payment option.
With the help of Demat Account, the customers can convert their
securities to dematerialsied form.
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IDBI bank also provides an opportunity to the NRI to invest in shares,
bonds, debentures of Indian companies by opening a demat account.
Services offered:
Benefits offered:
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CHAPTER 8
INVESTMENT ADVISORY SERVICES
8.1. Mutual funds:
Features:
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ELSS is having a short lock-in period of only 3 years.
8.2. Insurance:
IDBI provides various life insurance products with the help of IDBI
fortis which is mainly built to look after the life insurance sector. IDBI
Fortis operations are independent of the retail operations of IDBI
branch
NPS allows its customer to choose from any one of the following six
entities:
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CHAPTER 9
NRI SERVICES
IDBI also provides services to the NRI.
A joint account can also be opened by two or more individuals, provided all
of them are NRIs. In case of account in the name of a minor, both the minor
and the guardian has to be an NRI.
Balance in the NRE account is exempted from Income tax under the
provisions of Income Tax Act in India.
NRIs should have local income or expenses in India. The account can be
savings, current or fixed deposit account.
Interest earned on this account is not exempt from Income tax under the
provisions of Income Tax Act.
Joint account with Resident/ Non Resident can be opened
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Minimum balance required:
An NRI who has invested in shares, bonds and debentures of Indian companies or
would like to do so, can open a demat account under the appropriate category of
NRI Repatriable or NRI Non-Repatriable.
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CHAPTER 10
FINANCIAL ANALYSIS
A.RATIO ANALYSIS
10.1. Capital Adequacy Ratio:
Capital Adequacy Ratio(CAR) which is also known as Capital Risk Weighted Assets
Ratio(CRAR) is a simple measure of the soundness of banks. The ratio is the
capital with the bank as a percentage of its risk weighted assets. This ratio
determines the maximum extent to which the bank can lend.
Total Risk weighted assets (as on 31st March 2010): Rs.177688 crores
Note:
Tier 1 capital includes paid up capital, statutory reserve, general reserve, balance
in profit and loss account and amalgamation reserve. Outstanding deferred tax
asset is deducted.
Tier 2 capital includes general loan loss reserves, investment fluctuation reserve
and subordinated debt.
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10.5. Asset Quality Indicator:
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CHAPTER 11
Recommendations
IDBI Bank which began with an equity capital base of Rs. 100 crore in November,
1995, was earlier catering primarily to the corporate clients. In 2001, the bank
decided to focus on retail banking and then there was no looking back.
Today, IDBI Bank is using Finacle, a core banking solution introduced by Infosys.
Before using Finacle, IDBI was using Kindle banking system. But Finacle has
improved its efficiency to meet the daily requirements efficiently. Finacle Core
Banking has helped the bank to handle over 300,000 transactions a day from
750,000 customers accounts.
No doubt today IDBI has made a name for itself in the banking industry, has
strong banking operations and believe in customer satisfaction in every single
way, but there is still a long way to go.
Some steps which IDBI Bank can implement in order to increase its customer base
and to make huge profits are:
(a). Banking industry is expanding at a very fast rate and in order to keep up, it is
suggested that IDBI Bank should try to think on new and more possible avenues
which could increase the attraction in its banking portfolio.
(b). CASA depsoits which is considered to play a very crucial role in the lending
operation of any bank, should be increased considerably. No doubt, for the past
two financial year, it has increased but the increament have been almost
negligible. For this, it is needed that the bank should try out new methods that
the customers are more attracted to this deposits.
(c). Today, the customers are more aggressive and believe in making quick profits.
As a consequence more and more people are interested in making investment in
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mutual funds, stocks and shares. IDBI should also emphasize on its investment
advisory services and capital market products.
(d). The company needs to adequately promote its new scheme. At many
instances it is seen that the customers lack the basic information. This will also
increase its brand awareness and brand recall.
(e). Indian economy is the worlds second largest growing economy and this
motivates people to invest in our country. Taking this into consideration, IDBI
Bank should emphasize more on the NRI services which has a great potential and
needs to be catered.
(f). Non depository services such as Internet banking, SMS banking, Account alerts
are very popular this days. But there popularity is more or less confined only in
the rural areas. It is high time that IDBI Bank should try to find its possibilities in
rural areas where this services are almost unknown.
(g). Banks lending policy has a very crucial role to play. Although, RBI looks after
the lending operations but it is the bank itself which determines the rate of
interest and hence it is important that this decisions are made in such a way that
the bank benefits in the long run. IDBI Bank being a nationalized bank has the
faith of the customers on its side. But the availability of loans depends on the
deposits with the banks. Hence it has to increase its deposits considerably which
requires enumerable steps in this direction.
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BIBLIOGRAPHY
1. NCFM Module on Commercial Banking
2. www.idbi.com
3. IDBI intranet enabled websites
4. Report on Trends and Progress of Banking in India 2008-09
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