QUESTIONNAIRE

I am Deepa, a student of ICFAI National College, Palakkad. In connection

with the project undertaken by me in partial fulfillment of my MBA
program, I would like to have some data from you. I assure you that the data
given by you will be kept confidential and used for the purpose of the study
only. Please answer the below given questions. You may highlight your
answer with any color. Thank you

Name (optional) :
Company :

Male female

1. For how long did you work in this BPO ?

1 year 6 months 3 months less than one year
1-2 years

2. What was your qualification when you joined the BPO?

Graduate with no experience Graduate with one year experience in same

field Graduate with one year experience in other field Post Graduate
Not a graduate

3. In which process did you work

Customer service Technical support Non Voice process

4. What did you like the most in the BPO?

Salary and benefits work culture job nature peer and
team leaders
Other specify …………………

5. Why did you chose to work in a BPO ? (can tick more than one )
1. Did not get a better job.
2. Find nothing better to do.
3. Education level doesn't matter
4. Good work environment
5. Good Benefits
 6. Flexibility of time
7. Attractive life style
8. Transport facility

6. Did you sign any bond with the Company ?

Yes No

If Yes did you break the bond?

Yes No

7. What where the reasons for you to leave the job? (can tick more than one )
1. No growth opportunity/lack of promotion
2. For higher Salary
3. For Higher education
4. Misguidance by the company
5. Policies and procedures are not conducive
6. No personal life
7. Physical strains
8. Uneasy relationship with peers or managers
9. to join friends in other BPO/Company
10. other personal reasons like marriage etc
11. others specify……………………………..

8. Did you inform the company about your resignation?

Yes No

9. Are you now working in any other BPO ?

Yes No

If yes, mention the better things you found there

a) ………………………………….

b) ……………………………

c) ……………………………