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GLOBAL BUSINESS SCHOOL
S.N PG
O CONTENTS ,NO
1 Introduction 3
2 Showroom photo 4
3 Company address 5
4 The company road map 5
5 Dealer mission 6
6 Unique 3s 6
7 Contact persons 7
8 My objectives 8
8,
9 Product detail 9
10 Company Marketing aria 9
9,1
11 Company Touch points 0
12 Company mission 10
13 Objective of the company 10
14 Organization strengths 11
15 Working hours of employees 11
16 Canteen facilities 11
12,3
17 Technical specification of company products 0
18 Awaited modals of company products 31
19 Special features 31
20 Story of Toyota company 33
21 Employees job description 33
34,5
23 Customer serve report 0
24 Company organization chart 51
52,5
25 Questionnaire 4
26 Suggestions 55
27 Declaration 56
28 Conclusion 57
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Introduction:
Qualis is a quality proven multi purpose vehicle, which was launched in the
year 2000. The organization has a strong sales team, which sells more than
30 Vehicles in a month. It also conducts various promotional activities as and
when required. The service is also not weak in serving the vehicles. Minimum
10 vehicles per Day come for service. The service team provides a
satisfactory service to the customers. This can be verify by Customer
Relation Officer who is always in touch with the customer and follows up the
customers which includes both purchased as well as serviced one. The
Organization believes in ‘’ KAIZEN’’ (continuous improvement) Principle.
where in each individual and process has to improve continuously. Shodha
Toyota is ISO certified company, which speaks about the standard Working
conditions.
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CONTACT US
Telephone:
+91-83-6222-5001/2/ 3
Fax:
+91-83-6222-5004
E-mail:
sales@shodhatoyota.co
m
ROAD MAP
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DEALER PRINCIPAL
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DEALER MISSION
"Total customer satisfaction is our mission". To achieve this we will
always strive to improve processes continuously and deliver quality
service as per customer needs and thus build "Customer for Life".
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CONTACT PERSON
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Innova
Innovating to provide All you desire:
TOYOTA KNOWS THE ROADS OF THE
WORLD. This unmatched expertise and
experience has been combined with a
deep understanding of what owners look
for in their cars to give shape to a never-
before automobile, The Toyota Innova.
The Innova is a result of a unique process
that has broken new grounds in the way
automobiles are created. The Innova
brings together qualities never before
seen together in an automobile. Fantastic
ride quality and luxury coupled with
versatile space; superior performance and
driving pleasure with world class safety,
advanced styling with solid durability..
Prado
Go Ahead and Conquer them all. Other
cars will slow down and give way. The
SUV..Ultimate from Toyota. An absolute
powerhouse that goes to any extreme.
With sculpted looks, spoiling comfort and
thrilling features. City lanes or jungle trals.
Gushing streams or rushing traffic. On
road or off it. On your Land Cruiser
Prado..go ahead, conquer them all....
Camry
Toyota's flagship Prestige sedan. It
delivers the highest standards of driving
refinement and performance. The Camry's
spacious, luxurious and quite cabin has a
finely crafted interior that provide
unparalleled comfort. The driver and
passengers are provided with an array of
thoughtful amenitities designed for....
Corolla Altis
Once in a lifetime comes a car that
redefines luxury and style. Which
looks and feels like it belongs to a
class above. And provides a driving
experience so far beyond anything
you’ve experienced, that you’ll
either be overcome with awe, or
stunned by envy. The all-new
Corolla Altis.
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1) DAVANGERI 7) BAGALAKOT
2) HAVERI 8) RAICHURE
3) BALLARI 9) GADAG
Toyota company : First touch point is showroom, while the customer will
coming the showroom first security will well come them, and well great them
then second point is while the customer entering the showroom the company
employees will well come them and well greeting them very well, and tee,
copy will give them and employees will do request to the customer to sit on
the chair they will have chair salesman will explain about product, and
another one very important customer touch point is company have beautiful
girls, these girls will also well come them great them and will explain about
which product they have. And will give them quotation to the customer about
which product they have chosen. Then sales person and tally calling team
keep touch with them.
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* To procure spare parts and materials from approved suppliers and keep
optimum stock levels so as that Customer requirement fulfilled.
* To understand and define customer service needs clearly and executing
them as per service process so as to Achieve 100% customer satisfaction.
* To allocate work competent personal and improve their competence level
through effective training.
* To improve process continuously at every opportunity.
* To maintain pressure environment, hygienic facilities and clean
atmosphere with an aim to serve people and Society.
* To meet the requirements of all interested parties’ viz., suppliers, directors,
employees, Toyota kirlosker motor Ltd., suppliers and statutory and
regulatory bodies with en aim to enhance stockholder satisfaction.
• Recruitment
• Selection
• Training and development
The Organization conducts strong in house training programmes for new as
(200903) well as presently working employees.
In Shodha Toyota, the employees work for eight hours per day and enjoy
holiday on Sundays.
Canteen Facility
The employees as well as customer can enjoy the food (veg & non-veg) in
organization it self. Shodha Toyota has a canteen facility where in the
employee gets subsidized food where as customer get the same thing at a
cheaper rate.
Toyota Corolla
Corolla with its superior design and features are fully loaded
with luxurious interior. Interior of this car include leather
upholstery, two tone color scheme, wood grain central console,
lumbar support, elevated seating, superior cooling, 6 CD play
audio system, premium sound, audio controls on steering wheel
etc. Safety features include dependable airbags, collision test,
safe brake pedal design, 3 point ELR/ALR seat belts etc.
• Corolla 1.8 E
• Corolla 1.8 G
• Corolla 1.8 J
• Corolla Altis
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Corolla 1.8 E
GLOBAL BUSINESS
It has specialSCHOOL
features like 5 M/T, Fabric or leather seat, wood grain
panel, fog lamp, 6 speaker, in dash 6 CD changer, silhouette meter
etc.
TECHNICAL SPECIFICATIONS
View Technical Specification of OF TOYOTA
Corolla 1.8E INNOVA
Grade E G V
Model G1 G4
Code
DIMENSI
ONS
Overall L
Corolla 1.8 G 4555 mm x 1770 mm x 1750 mm
xWxH
With all the features in Corolla 1.8G, it has special feature like 4
WheelA/T. 2750 mm
Base
View Technical Specification of Corolla 1.8G
Minimum 176 mm
Ground
Clearanc
e Corolla 1.8 J
Minimum 5.4 seat,
It has special features like 5 M/T, fabric m manual air-
Turning
conditioning, AM/FM radio/cassette, 4speaker, analog meter etc.
Radius
View Technical Specification of Corolla 1.8J
Tyres 205 / 65R15
The all-new Corolla Altis redefines luxury and style. This dynamic
and advanced car has a lower and wider body which provides a
ENGINE
stable ride, and presents a more bold and advanced lock. Its other
special features
Engine 16V are multi-information
16V DOHC 16Vdisplay,
DOHC dependable GOA
16V DOHC
body, diffusing washer spray, anti-lock brakes, slidable armrest,
optitron meter and vanity mirror.
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View Technical Specification of Corolla Altis
GLOBAL BUSINESS SCHOOL
Type DOHC
Fuel Com
Common EFI w/ EFI w/ Common EFI w/ Common
Delivary mon
Rail VVT-i VVT-i Rail VVT-i Rail
System Rail
Displace
ment 2494 1998 2494 1998 2494 1998 2494
cc(cm3)
Max 100 75
75 100 100
Output (136) (102) 75 (102)@ 75 (102)@
(102)@ (136) @ (136) @
KW(ps) @ @ 3600 3600
3600 5600 5600
@ rpm 5600 3600
Max 200(2
182(1
Torque 200(20.4) 0.4) 182(18. 200(20.4) 182(18. 200(20.4)
8.6)
Nm(kg- @ 1400- @ 6) @ @ 1400- 6) @ @ 1400-
@
m) @ 3400 1400- 4000 3400 4000 3400
4000
rpm 3400
Fuel
Tank
55
Capacity
(Ltrs)
CHASIS
Front
Suspensi Independent, Coil Spring, Double Wishbone, with Stabilizer
on
Rear
Suspensi 4-Link, Coil Spring
on
Front
Disc
Brake
Rear
Drum
Brake
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Transmis
5 M/T
sion
EXTERIO
R
FEATURE
S
Tubeless
Tyres
Alloy
Wheels
Intermit Intermit
Wiper Intermitten Intermitten
Mist Mist tent + tent +
Front t + Mist t + Mist
Mist Mist
Wiper
Rear
Fog
Lamps
Front
Outside Chrome
Rear Black / Colour / Colour / Colour / / Chrome /
View Manual Manual Manual Manual Electric Electrical
Mirrors al
INTERIOR
FEATURE
S
Digital
Clock
Tachome
ter
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Tripmete
r
Door Ajar
Waning
Front
Map
Lamp
(with
Sunglass
Holder)
Power
Outlet
(DC)
(Cigraett
e
Lighter)
Glove
Box
Sunvisor
(Driver
with
Ticket
Holder)
Sunvisor
(Passeng with vanity mirror
er)
Wooden
Panel
SEAT &
INTERIOR
TRIM
Front Separate(1+1)
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Seats
Capt
2+1 2+1 2+1 Capta 2+1( Capta 2+1
ain 2+1 2+1
Rear No.1 (6/4 (6/4 (6/4 in 6/4 in (6/4
Seat (6/4 (6/4
Seats tum tumbl tumbl Seat( tum Seat( tumb
(1+1 tumble) tumble)
ble) e) e) 1+1) ble) 1+1) le)
)
Rear No.2
2+1(5/5 with Space-up)
Seats
Front Seat
Slide
Rear No.1
Seat Slide
Reclining
Seats (all)
Seat Fabric
PVC PVC Fabric Fabric Fabric High
Material High
COMFOR
T&
CONVENI
ENCE
Air
Manual / Manual / Manual Manual / Manual Manual /
Condition
Single Single / Dual Dual / Dual Dual
Type
Tilt
Steering
Column(M
anual)
Power
Steering
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Auto Auto
Auto Auto
Power down(D down(D
down(Drive down(Drive
Windows rivers rivers
rs Side) rs Side)
Side) Side)
Child Lock
Rear
Window
Defogger
Wireless
Door Lock
2 Din
AM/FM 2 Din
1 Din
Audio 1 Din CST 1- AM/FM CST
AM/FM
System AM/FM CST CD 1-CD (with
CST
(with MP3)
MP3)
SAFETY
Goa Body
ABS
SRS
(D + P) (D + P)
Airbags
Immobilis
er
COLOUR
White
Super
White
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Silver
Metallic
Beige
Mica
Metallic
Dark Red
Mice
Metallic
Light
Green
Mica
Metallic
Black Mica
Toyota Prado
Toyota Prado with its sturdy but elegant, strong but sophisticated structure is
one of the all in one mid size sport utility vehicle in the market. It is well
equipped with the various high end standard equipments.
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• Black
• Beige Metallic
• Dark Red Mica
• Silver Metallic
• White
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Toyota Qualis
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The Qualis is powered by a mighty, high performance 2.4 litre diesel engine.
It delivers a maximum power of 54 KW at 4200 rpm and a maximum torque
of 151 Nm at 2400 rpm. The 2.4 litre straight four-cylinder diesel engine
guranteees smooth starts and powerful acceleration with a maximum speed
of 130 km/h. It has a number of safety features like a crumple zone, three
point ELR seatbelts, side door beams etc.
Toyota Kirloskar has acquired 430 acres of land in Bidadi and hopes a
production of 20,000 vehicles in the first year of operation and 35,000
vehicles in the following year.
The car is offered in more than 10 ranges, including a special model for the
farm sector, which will have cheaper air conditioners and washable seat
covers.
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Design
Say hello to design you can’t take eyes off. Cutting- edge aerodynamics.
Smooth lines. Elegant curves. Striking lamps. The corolla Altis is designed to
stun, head to toe.
Performance
Hit the road in the corolla Altis. Rev up to absolute power with the super
efficient VVT-i engine. Silky smooth suspensions. Choice of two
transmissions (automatic with sequential
Shift and manual). The stuff Star performers are made of.
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Comfort
Step into the new corolla Altis. You will find luxury you can sink into.
Impeccable leather seats. Ample legroom and headroom. Premium audio
system, with the controls conveniently fixed on the steering wheel.
Safety:
Inside, the corolla altis keeps you cocooned in total safety. Robust GOA body
framework. WIL concept driver seat. HID headlamps. A host of thoughtful
features, so that you feel nothing less than absolute peace of mind.
1) ABS (Anti- lock Breaking System) With EBS (Electronic Break Force
Distribution) for Smooth and assured stops.
2) Striking HID (High intensity Discharge) headlamps that long and are very
easy to maintain.
3) Electro chromatic rearview mirror to reduce the glare from rear –
approaching headlights, making night driving safer.
COLOUR CHOICE OF COROLLA ALTIS
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dealers.
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Q2 : Toyota Company
advertisement
Excelent 34
verygood 54
Neutral 12
Good 0
Pood 0
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Yes 94
No 6
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Excellent 44
very good 26
Neutral 16
Good 12
poor 2
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In time 34
On time 54
sometime delayed 12
Always delayed 0
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Excellent 28
verygood 26
Neutral 24
Good 10
poor 2
a)did the dealership have proper signage to guide you through the
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showroom
yes 84
No 16
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Q No 17*1 : Was the vehicle delivered with all feature promised at the time
of sale?
Yes 96
No 4
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Yes 88
No 12
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Yes 94
No 6
6 :Were you contracted after you took delivery of your vehicle to ensure everything
was satisfactory ?
Yes 96
No 4
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QUESTIONNAIRE
Objective
Name :
Mobile no :
Email id :
Age :
Income : a) 1 to 5 L b) 5 to 10 L c) 10 to 20 L d) 20 to 50L
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a) Yes b) No
a) Yes b) No
9) Did the sales person ask about usage and needs? a) Yes b) No
a) Model : ………….
b) Brand : …………..
11) How do you rate the car servicing at the Service center ?
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b) Did the dealership have proper signage to guide you through the
showroom
a) Yes b) No
* Was the vehicle delivered with all features promised at the time of sale?
a) Yes b) No
*Were you contracted after you took delivery of your vehicle to ensure
everything was satisfactory?
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a)Yes b) No
18) We value your feedback. For any comments or suggestions , which has not
been covered by above questions ,please let us know.
......………………………………………………………...
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
…………………………………….
Place:
Date :
Customer Signature
SUGGESTION
1. Organization should consider more of non-monetary motivators like
appreciation, more challenging works and targets to be met, etc….
4. The company should see that the incentives and recognition given
should rise to the level of complete satisfaction of the employees.
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9. The company labour charges should be little bit reduce for customer.
10. The company need to decrease the spare parts rates, for
increase
DECLARATION
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I also declare that this project has not been submitted for the award of any
Degree /Diploma of any other University / Institution.
Date : SABANNA, T,
TELSANG
Place : HUBLI
Conclusion:
As per my conclusion this Shodha Toyota company growth is very good, and
while doing the project that company well supported to me, and from this
project I assumed lot off thing like behavior of , employee, and customer
with employee ,managers. And I have done customer survey in that
company so that I have understand through that research, company spare
parts rate is very high, so the company have to do decrease little bit spare
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parts rate ,company little bit have to increase for product advertisement, this
is very need. This company has good environment, has well organizational
culture.
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