____________________OBJECTIVE____________________

A position in a results-oriented company that seeks an ambitious and career-cons

cious person, with more than 5 years of excellent customer service knowledge, st
rong communication skills, and leadership attributes; all of which will be utili
zed towards continued growth and advancement.
____________________QUALIFICATION HIGHLIGHTS____________________
* Demonstrated ability to meet the needs of patrons, dependable, hard working, r
eliable, and punctual; continually commended for dedicated work ethic and reward
ed by steady promotions in all aspects of work.
* Maintained responsibility for more than $15,000 monthly in products, effective
ly managing inventories
* Trained newly hired sales representatives to facilitate, negotiate and deliver
creative sales tactics and strategies.
* Provided a high level of customer service and client relations based on outsta
nding communication and interpersonal skills.
____________________EXPERIENCE____________________
2007 - 2010 - Shift Leader
Travel Center of America, Manning, SC
* Successfully pacified hostile or antagonistic customers and negotiated a mutua
lly agreeable solution by patiently providing alternatives to reconcile the cust
omer's needs with the company's objectives
* Accurately and efficiently operated cash register and filled orders, keeping w
aiting time for customers to a minimum
* Controlled all pricing and advertising included the placement of monthly sales
promotion displays
2008 - 2009 - Bartender /Hostess
Club One 18, Sumter, SC
* Prepared / served mixed drinks, beer, and snack food to patrons of 750 person
capacity tavern
* Maintained a high level of customer satisfaction through attention to detail i
n defining needs
* Performed inventory of all liquor, beer/wine, glassware, and other items
* Acquired excellent communication and interpersonal skills with the public and
coworkers
____________________EDUCATION____________________
2004 - H.S. Diploma, General Studies
Garfield High School, Garfield, NJ
____________________SKILLS____________________
* Inventory, Oral Communication, Leadership/Advocacy, Data Entry
* Well-Developed Listening Skills, Complaint/Enquiry Resolution, Sales Support
* Customer Service and Quality Assurance, Client Needs Assessments, Administrati
on