South Orange, NJ 07079 (973) 768 -6007 msf023b6@westpost.net Client Account Coordinator Voice Systems Analyst Exceptional Trilingual Business Professional with an established track record o f building rapport with clients while effectively managing numerous responsibilities. Exper ience in sales, telecommunications with emphasis on voice systems operations, pr oject and product management. A demonstrated ability to work effectively with a ll organizational levels. Excellent communications skills in French, Italian an d English. - Customer Focused -Assess & Implement C ustomer Needs - Detail Oriented -Proactive - Adaptable & Dependable -Well Organized and Able t o Multitask - Computer Literate -Prepare & Present P roposals, Market Studies ____________________________________________________________________________ Professional Experience: Realtor/Sales Associate - 9/2004 - Present - RE/MAX Village Square, South Orange 12/2000- 9/2004 - Weichert, Realtors, Maplewood Represent clients in residential sales activities. Perform all direct mail, webs ite and all related marketing activities for promotion of client's property. Ef fectively communicate and negotiate with all parties on behalf of clients throug hout sale process.
Over 15 years of experience in the Telecommunications industry in the area of V oice Systems. Corporate Consultant - Met Life, NYC and Bridgewater; Prudential Insurance, Ro seland Independent Consultant - Hoffmann-La Roche Pharmaceuticals, Nutley; Ciba-Geigy, Summit; TCI Communications, Parsippany and Communications Sciences, Edison. - Customer interface and project manager for all communications ne eds - Analyzed, defined and implemented systems as per client's specif ications - Performed competitive market analyses & RFI's for voice system products - Designed system software for computerized telephone and voicemail products - Promoted sale and implementation of corporate voicemail systems - Coordinated and managed all installation activities with vendors and end users - Developed training documentation; trained system administrators and end users. System Designer, ROLM Corp., NYC 1983 - 1986 Customer Interface for Voice Systems Installations. Designed and implemented CBX , PhoneMail, ACD Systems as per client specifications. Education: Chestnut Hill College, Philadelphia, PA Bachelor of Arts, French 19 77; NJ & PA Teaching Certification (K-12)