9-7314 cmada3e3@westpost.net SUMMARY: * Great people skills; can work with all types of personalities * Capable of building, installing and troubleshooting PC hardware/software * Strong mechanical aptitude EDUCATION: Wichita Technical Institute (WTI) - Joplin, MO 03/09 - 08/10 Graduated, the curriculum includes: * Fundamentals of Electronics and Digital Technology * Computer Technology/ A+ Certification Training * Network + * Microsoft Windows XP Professional / Vista / 7 * Certified Wireless Network Administrator (CWNA) / Security + * Managing a Microsoft Windows Server 2008 Environment and Network Hands-on experience including, but not limited to: Computer number systems and codes, fiber optics, digital systems, troubleshootin g, Remote Access, Network Structure, Backup Techniques, Operating Systems, Firew alls, TCP/IP Addressing, DNS, WINS, DHCP, Hubs/Switches, Routing Techniques, har dware components, raid systems, oscilloscope operation, amplifiers, semiconducto rs, logic circuits, logic gates, memory configuration, radio frequency amplifier s, power supplies and regulators, surface mount devices, Windows 2008 Server (ma naging hardware devices, file access, and printers ), Windows Vista (using syste m utilities, performance tuning, registry, managing file systems and storage, an d applications support). WORK HISTORY: TEKSYS (Mercy Hospital Joplin, Mo.) 08/10- Present Field Technician * Provided excellent customer service on a daily basis * Utilized excellent communication skills with customers and coworkers NEOSHO COMPUTER & ELECTRONICS - Neosho, MO 10/06 - 08/09 Computer Technician * Provided excellent customer service on a daily basis * Utilized excellent communication skills with customers and coworkers * Maintained product inventory by checking in and pricing merchandise * Gained experience in computer repair and service C & L COMPUTERS - Neosho, MO 06/02 - 11/03 Owner
* Placed orders for supplies and products regularly
* Organized and distributed tasks for employees * Scheduled appointments and repairs for customers RADIOSHACK - Neosho, MO 05/01 - 6/02 Salesman * Assisted customers with purchase and selection of merchandise CERTIFICATIONS/ A+220-602 (IT Technician) SKILLS: J-standard Solder MCTS 073-620 Microsoft Word /Outlook WTI Perfect Attendance/Honor Roll/Letter of Excellence REFERENCES: Available upon request