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I communicate understanding of the other person's point of view. I use acceptance responses to communicate to the customer that he / she is being heard without interrupting the flow of though. Without it, problem solving, providing customer service and selling become up-hill battles.
I communicate understanding of the other person's point of view. I use acceptance responses to communicate to the customer that he / she is being heard without interrupting the flow of though. Without it, problem solving, providing customer service and selling become up-hill battles.
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I communicate understanding of the other person's point of view. I use acceptance responses to communicate to the customer that he / she is being heard without interrupting the flow of though. Without it, problem solving, providing customer service and selling become up-hill battles.
Drepturi de autor:
Attribution Non-Commercial (BY-NC)
Formate disponibile
Descărcați ca PDF, TXT sau citiți online pe Scribd