QUESTION: Using the duties of HR CONSULTANTS and ACCOUNTS MANAGERS , make a list of the COMPETENCIES required for each

job.

Prepared by: TANUSIA ARUMUGAM

A competency is any observable and/or measurable knowledge, skill, ability, or behaviour that contributes to successful Necessary for job performance. Skills
Knowledge Values Traits Motives

top performance but not sufficient

Characteristics that lead to longer-term success

COMPETENCIES may be grouped as follows:

Source: Tucker & Cofsky (1994)

Manage hiring process, facilitate application and interviewing process.

Drafts job descriptions and compensation studies. Advertise open positions and enforce current labour law. Provides coaching or counselling and feedback. Act as consultant to employees and managers to address root causes of human resources issues.

Recommends and implements effective solutions. Assists department managers and staff.

Note: all competencies in bold face are unique to the particular role
Source: Transforming Human Resource Organizations: A Field Study of Future Competency Requirements Donna Blancero, John Boroski and Lee Dyer

ORGANIZATIONAL ANALYSIS -- Understand basic principles, methodologies and process of organizational analysis and change.  Collaborative problem-solving -- Engage talents of knowledgeable people or team.

ORGANIZATIONAL BEHAVIOR -- Knowledge of OB theories and concepts and understanding of how organizations work.  Anticipative Thinking -- understands the likely consequences or implications of actions or events.  Presentation -- present effectively in diverse circumstances.  Objectivity -- able to recognize the merits of different positions in conflict situations.

CONCEPTUAL -- The ability to conceive ideas, patterns, images or relationships from limited data or elements.

Qualifications

Bachelors Degree in Human Resource Management 8 to 10 years of progressive Human Resource responsibility and experience.

Basic and Technical Skills

Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines. Able to be a self-starter and take initiative to perform duties independently as well as in a team. Able to write reports and business correspondence. Intermediate to Expert knowledge of the MS Office Suite and other HRIS systems.

Human Resource Management Skill

HR advice and support Contribution to personnel policy and development of the organization

Contributing to HR-related projects

Problem Solving Skill

Well-developed analytical and problem solving abilities. Ability to deal with difficult situations involving sensitive and confidential employee issues.

 Analyze Deliver Manage Select

new business opportunities

formal business presentations a team of HR consultants

, Interview and present candidates to client

Analyze new business opportunities

Results oriented and focus on achieving targets and objectives

Highly motivated and self confident in approach to role High focus on customer service and satisfaction Strong information , fact finding and questioning activities

Ability to seek new opportunities and walk towards future vision

Deliver formal business presentations

Strong people skills and understanding what motivates people

Proven reporting and account planning abilities Excellent Presentation skills Excellent spoken and written communication skills Well honed information seeking skills Result orientation

Manage a team of HR consultants

Good networking and relationship building skills Excellent understanding of people High degree of self confidence Strong influencing skills Excellent time management

Select, interviews and present candidate to meet clients

Good networking and relationship building abilities Knowledge of the law and legal research methods Good organizational skills

Basic Skills Mathematic Critical Thinking

Complex Problem Solving

Indentify complex problem and review related information to develop and evaluate the option and implement opportunities

Resource Management Skill

Management of Financial Resources- Determine how money spent to get the work done Management of Personnel Resources-Motivate, develop and direct people , identify the best people for the job Time Management-Manage ones own time and the time of others. Social Skill Instructing- teaching others how to do something Negotiation-Bringing others together and trying to reconcile differences Persuasion-Persuading others to change their minds and behavior

System Skill
-

System Analysis Determine how a system work and changes in conditions, operations and the environment.

Technical Skill

Equipment selection Programming selection

THANK YOU FOR YOUR ATTENTION