RESUME

Swapna. Yadava
MAIL :swapna.yadava@gmail.com Cell No : +919000933694

CAREER OBJECTIVE A Challenging that offers an opportunity to move up in organization hierarchy. Continuous learning and rewards for shouldering more responsibilities and be a part of team in achieving organization objectives. WORK EXPERIENCE

Organization name Hathway Broadband Total Work experience 2.4 Years EDUCATIONAL QUALIFICATION

Designation Customer care support Executive

Work Period AUG2008-DEC2010

ACADEMIC QUALIFICATION

NAME OF THE INSTITUTION

BOARD / UNIVERSITY NAGARJUNA UNIVERSITY ONGOLE. NAGARJUNA UNIVERSITY ONGOLE.

YEAR OF PASSING

MARKS

M.B.A (H.R)

DISTANCE EDUCATION
SRI NAGARJUNA DEGREE COLLEGE, ONGOLE. SRI CHAITANYA JUNIOR COLLEGE NELLORE ST.JOSEPHS ENGLISH MEDIUM HIGH SCHOOL

2010

65%

BSC( M.B.C) INTERMEDIATE

SECONDARY SCHOOL CERTIFICATE

2008 2005 2003

75% 80% 64%

STATE BOARD STATE BOARD

TECHNICAL SKILLS Languages Operating System Database : : C,C++, PL/SQL Windows Xp/98 : Oracle 8i, Oracle 9i, MS-Access

Tools/Utilities Domain Knowledge Packages Web Tools

: : :

SAS Ms-Office, Photoshop HTML

: Clinical & Banking

ROLES & RESPONSIBILITIES Taking call and solving resolution. Solving broadband issues. Changing IP address. Chaning network path default gateways ADDITIONAL QUALIFICATION

Present DEC 2010 to JUNE 2011 completed INFOTECH.

PERSONAL SKILLS

SAS in ARUNDATHI

Good team worker, willing to work hard and ability to learn quickly. Optimistic, goal-oriented, ambitious to achieve high positions and organization skills

ACHIEVEMENTS

Actively participated in Seminars organized by the School & College. Got best student award at my school level

STRENGTHS

Self confidence Ready to Adapt & work in any given work environment. Enthusiastic to learn new things Possess good communication skills.

PERSONAL DETAILS Name Fathers Name Date of Birth Gender Marital Status Nationality Languages Known : Swapna. yadava : Y.Thimmappa : 14.04.1988 : Female

: Un-Married
: Indian : English, Hindi and Telugu

Hobbies

: Reading Books, Listening to Music.

DECLARATION I hereby declare that the information furnished above is true and correct to the best of my knowledge.

Date : Place : SIGNATURE ( SWAPNA.Y)