Documente Academic
Documente Profesional
Documente Cultură
Meenakshi Gupta
Objectives
Understanding the concept of communication The communication process The channels of communication Nature of technical communication Skills
Communication
Communication is the transfer of information and understanding from one person to another person. It is the way of reaching others with facts, ideas, thoughts and values. -Keith Davis
Communication- Meaning
Derived from the Latin word communicare (to share, to impart, or to commune) A dynamic interactive process Exchange of meaning and understanding Is symbolic
Source
Encoding
Channel
Decoding Receiver
Feedback
Channels of Communication
Downward Upward Horizontal Diagonal
Communication Networks
Chain
Wheel
All Channels
1. 2. 3.
Improper encoding Bypassing Frame of reference Physical distractions Psychological and emotional interference Intercultural Differences