Documente Academic
Documente Profesional
Documente Cultură
{\fonttbl
{\f0\froman times new roman;}{\f1\fswiss helvetica;}{\f2\fswiss arial;}}
{\colortbl\red0\green0\blue0;}
{\info{\author pc3}}
\jexpand\viewkind1\viewscale100
{\shp{\*\shpinst\shpleft1080\shptop4386\shpright1080\shpbottom4400\shpfhdr0\shpw
r3\shpwrk0\shpfblwtxt1\shplid3456\shpz0\shpbxpage\shpbypage
{\sp{\sn shapeType}{\sv 0}}
{\sp{\sn fFlipH}{\sv 0}}
{\sp{\sn fFlipV}{\sv 0}}
{\sp{\sn rotation}{\sv 0}}
{\sp{\sn geoRight}{\sv 0}}
{\sp{\sn geoBottom}{\sv 14}}
{\sp{\sn shapePath}{\sv 4}}
{\sp{\sn pVerticies}{\sv 8;5;(0,0);(0,13);(13,13);(13,0);(0,0);}}
{\sp{\sn pSegmentInfo}{\sv 2;12;16384;45824;1;45824;1;45824;1;45824;1;45824;2457
7;32768}}
{\sp{\sn fFillOK}{\sv 1}}
{\sp{\sn fFilled}{\sv 1}}
{\sp{\sn fillColor}{\sv 0}}
{\sp{\sn fLine}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}
{\sp{\sn lineType}{\sv 0}}
{\sp{\sn fArrowheadsOK}{\sv 0}}
{\sp{\sn fBehindDocument}{\sv 1}}
{\sp{\sn fLayoutInCell}{\sv 1}}}}
{\shp{\*\shpinst\shpleft1080\shptop4386\shpright1080\shpbottom4400\shpfhdr0\shpw
r3\shpwrk0\shpfblwtxt1\shplid3457\shpz1\shpbxpage\shpbypage
{\sp{\sn shapeType}{\sv 0}}
{\sp{\sn fFlipH}{\sv 0}}
{\sp{\sn fFlipV}{\sv 0}}
{\sp{\sn rotation}{\sv 0}}
{\sp{\sn geoRight}{\sv 0}}
{\sp{\sn geoBottom}{\sv 14}}
{\sp{\sn shapePath}{\sv 4}}
{\sp{\sn pVerticies}{\sv 8;5;(0,0);(0,13);(13,13);(13,0);(0,0);}}
{\sp{\sn pSegmentInfo}{\sv 2;12;16384;45824;1;45824;1;45824;1;45824;1;45824;2457
7;32768}}
{\sp{\sn fFillOK}{\sv 1}}
{\sp{\sn fFilled}{\sv 1}}
{\sp{\sn fillColor}{\sv 0}}
{\sp{\sn fLine}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}
{\sp{\sn lineType}{\sv 0}}
{\sp{\sn fArrowheadsOK}{\sv 0}}
{\sp{\sn fBehindDocument}{\sv 1}}
{\sp{\sn fLayoutInCell}{\sv 1}}}}
{\shp{\*\shpinst\shpleft1080\shptop4386\shpright1853\shpbottom4400\shpfhdr0\shpw
r3\shpwrk0\shpfblwtxt1\shplid3458\shpz2\shpbxpage\shpbypage
{\sp{\sn shapeType}{\sv 0}}
{\sp{\sn fFlipH}{\sv 0}}
{\sp{\sn fFlipV}{\sv 0}}
{\sp{\sn rotation}{\sv 0}}
{\sp{\sn geoRight}{\sv 773}}
{\sp{\sn geoBottom}{\sv 14}}
{\sp{\sn shapePath}{\sv 4}}
{\sp{\sn pVerticies}{\sv 8;5;(0,0);(0,13);(773,13);(773,0);(0,0);}}
{\sp{\sn pSegmentInfo}{\sv 2;12;16384;45824;1;45824;1;45824;1;45824;1;45824;2457
7;32768}}
{\sp{\sn fFillOK}{\sv 1}}
s18\cf0\par\pard\li360\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li360\ri0\sl-213\sl
mult0 \fs18\cf0\par\pard\li360\ri0\sl-386\slmult0 \fs24\cf0\f1\charscalex100 {a)
}\fs24\cf0\f1\charscalex100 { Power and politics }\par\pard\li360\ri0\sl-386\sl
mult0 \fs24\cf0\f1\charscalex100 {b)}\fs24\cf0\f1\charscalex100 { Authority and
threat }\par\pard\li360\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {c) Educ
ation and communication }\par\pard\li360\ri0\sl-386\slmult0 \fs24\cf0\f1\charsca
lex100 {d)}\fs24\cf0\f1\charscalex100 { Social and political pressure }\par\par
d\li0\ri0\sl-386\slmult0 \fs24\cf0\f1\charscalex100 {In this situation people g
enerally get more committed towards the change. }\par\pard\li0\ri0\sl-253\slm
ult0 \fs24\cf0\f1\charscalex100 {They a directly involved in the change process.
}\par\pard\li400\ri0\sl-253\slmult0 \fs24\cf0\f1\charscalex100 {a)}\fs24\cf0\f1
\charscalex100 { Education and communication }\par\pard\li400\ri0\sl-373\slmult
0 \fs24\cf0\f1\charscalex100 {b)}\fs24\cf0\f1\charscalex100 { Facilitation and
support }\par\pard\li400\ri0\sl-386\slmult0 \fs24\cf0\f1\charscalex100 {c) Part
icipation and involvement }\par\pard\li400\ri0\sl-373\slmult0 \fs24\cf0\f1\chars
calex100 {d)}\fs24\cf0\f1\charscalex100 { }\fs24\cf0\f1\charscalex100 {Ne}\fs24
\cf0\f1\charscalex100 {gotiation and agreement }\par\pard\li0\ri0\sl-386\slmult0
\fs24\cf0\f1\charscalex100 {Consultative system is characterized by increased
___________and }\par\pard\li0\ri0\sl-253\slmult0 \fs24\cf0\f1\charscalex100 {_
__________.}\fs24\cf0\f1\charscalex100 { }\par\pard\li400\ri0\sl-373\slmult0 \fs
24\cf0\f1\charscalex100 {a)}\fs24\cf0\f1\charscalex100 { Open communication , L
eadership }\par\pard\li400\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {b)}\fs
24\cf0\f1\charscalex100 { Open communication , Decision making }\par\pard\li400
\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {c) Absenteeism , Turnover }\par
\pard\li400\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {d)}\fs24\cf0\f1\chars
calex100 { Feedback , Group interaction }\par\pard\li0\ri0\sl-386\slmult0 \fs24
\cf0\f1\charscalex100 {Taylor insisted on the use of _______and _______stud
y as a means of }\par\pard\li0\ri0\sl-253\slmult0 \fs24\cf0\f1\charscalex100 {s
tanderelizing work activities. }\par\pard\li360\ri0\sl-373\slmult0 \fs24\cf0\f1\
charscalex100 {a)}\fs24\cf0\f1\charscalex100 { Individual and organizational }\
par\pard\li360\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {b)}\fs24\cf0\f1\ch
arscalex100 { Teams and groups }\par\pard\li360\ri0\sl-373\slmult0 \fs24\cf0\f1
\charscalex100 {c) Labor and Company }\par\pard\li360\ri0\sl-373\slmult0 \fs24\
cf0\f1\charscalex100 {d)}\fs24\cf0\f1\charscalex100 { Time and Motion }\par\par
d\li0\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {__________and _________ abi
lity is part of verbal communication.}\fs24\cf0\f1\charscalex100 { }\par\pard\li
360\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {a)}\fs24\cf0\f1\charscalex100
{ Singing , listing }\par\pard\li360\ri0\sl-373\slmult0 \fs24\cf0\f1\charscale
x100 {b)}\fs24\cf0\f1\charscalex100 { Read , Write }\par\pard\li360\ri0\sl-373\
slmult0 \fs24\cf0\f1\charscalex100 {c) Speak , Tell }\par\pard\li360\ri0\sl-373
\slmult0 \fs24\cf0\f1\charscalex100 {d)}\fs24\cf0\f1\charscalex100 { Write and
Calculate }\par\pard\li0\ri0\sl-386\slmult0 \fs24\cf0\f1\charscalex100 {Values h
ave both _______ and ________attributes }\par\pard\li360\ri0\sl-373\slmult0 \fs
24\cf0\f1\charscalex100 {a)}\fs24\cf0\f1\charscalex100 { Moral & social }\par\p
ard\li360\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {b)}\fs24\cf0\f1\charsca
lex100 { Political & moral }\par\pard\li360\ri0\sl-373\slmult0 \fs24\cf0\f1\cha
rscalex100 {c) Content & intensity }\par\pard\li360\ri0\sl-373\slmult0 \fs24\cf
0\f1\charscalex100 {d)}\fs24\cf0\f1\charscalex100 { Religious & personal }\par\
pard\li0\ri0\sl-386\slmult0 \fs24\cf0\f1\charscalex100 {Social boldness is descr
ibed by _________and ______________descriptors. }\par\pard\li360\ri0\sl-373\slmu
lt0 \fs24\cf0\f1\charscalex100 {a)}\fs24\cf0\f1\charscalex100 { Expedient , Con
formi}\fs24\cf0\f1\charscalex100 {ng}\fs24\cf0\f1\charscalex100 { }\par\pard\li3
60\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {b)}\fs24\cf0\f1\charscalex100
{ Shy , Venturesome }\par\pard\sect\sectd\sbkpage
{\shp{\*\shpinst\shpleft1080\shptop1440\shpright1080\shpbottom1453\shpfhdr0\shpw
r3\shpwrk0\shpfblwtxt1\shplid4026\shpz0\shpbxpage\shpbypage
{\sp{\sn shapeType}{\sv 0}}
{\sp{\sn fFlipH}{\sv 0}}
{\sp{\sn fFlipV}{\sv 0}}
{\sp{\sn rotation}{\sv 0}}
\par\pard\li520\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li520\ri0\sl-213\slmult0 \
fs18\cf0\par\pard\li520\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li520\ri0\sl-413\s
lmult0 \fs22\cf0\f1\charscalex100 {60}\fs22\cf0\f1\charscalex100 { }\par\column\
pard\li506\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li506\ri0\sl-213\slmult0 \fs18\
cf0\par\pard\li506\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li506\ri0\sl-386\slmult
0 \fs24\cf0\f1\charscalex100 {c) Concrete Thinking , Adaptive }\par\pard\li506\
ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {d)}\fs24\cf0\f1\charscalex100 {
Aggressive , Obedient }\par\pard\li146\ri0\sl-386\slmult0 \fs24\cf0\f1\charscale
x100 {Identify the tertiary emotion for disappointment }\par\pard\li506\ri0\sl373\slmult0 \fs24\cf0\f1\charscalex100 {a)}\fs24\cf0\f1\charscalex100 { Shame,
regret }\par\pard\li506\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {b)}\fs24\
cf0\f1\charscalex100 { Dismay, displeasure }\par\pard\li506\ri0\sl-373\slmult0
\fs24\cf0\f1\charscalex100 {c) Pity, sympathy }\par\pard\li506\ri0\sl-373\slmul
t0 \fs24\cf0\f1\charscalex100 {d)}\fs24\cf0\f1\charscalex100 { Agony, hurt }\pa
r\pard\li146\ri0\sl-373\slmult0 \fs24\cf0\f2\charscalex100 {Emotional intellige
nce is an aggregate of individuals\uc1\u8223X cognition }{ }\fs24\cf0\f1\char
scalex100 {of own and}\par\pard\li146\ri0\sl-253\slmult0 \fs24\cf0\f2\charscale
x100 {others\uc1\u8223X ________, ________, __________, and ____________ as
per }\par\pard\li146\ri0\sl-253\slmult0 \fs24\cf0\f1\charscalex100 {environmenta
l demand }\par\pard\li506\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {a)}\fs2
4\cf0\f1\charscalex100 { Intelligence, experience , learning and emotions }\par
\pard\li506\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {b)}\fs24\cf0\f1\chars
calex100 { Feelings, intelligence, experience and emotions }\par\pard\li506\ri0
\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {c) Emotions, feeling, interpretatio
n, and action }\par\pard\li506\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {d)
}\fs24\cf0\f1\charscalex100 { Perception, stress, intelligence and feeling }\pa
r\pard\li146\ri0\sl-386\slmult0 \fs24\cf0\f1\charscalex100 {Causal attributions
are made using information on three dimensions of }\par\pard\li146\ri0\sl253\slmult0 \fs24\cf0\f1\charscalex100 {behaviour, which are }\par\pard\li506\r
i0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {a)}\fs24\cf0\f1\charscalex100 { C
onsistency, external factors and managerial implications }\par\pard\li506\ri0\sl
-373\slmult0 \fs24\cf0\f1\charscalex100 {b)}\fs24\cf0\f1\charscalex100 { Consen
sus, conformity and internal factors }\par\pard\li506\ri0\sl-373\slmult0 \fs24\c
f0\f1\charscalex100 {c) Internal factors, external factors, and conformity }\pa
r\pard\li506\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {d)}\fs24\cf0\f1\char
scalex100 { Consensus, distinctiveness, and consistency }\par\pard\li146\ri0\sl
-386\slmult0 \fs24\cf0\f1\charscalex100 {Attribution theory says that when
we observe behaviour, we attempt to}\par\pard\li146\ri0\sl-253\slmult0 \fs24\c
f0\f1\charscalex100 {determine whether its cause it: }\par\pard\li506\ri0\sl-373
\slmult0 \fs24\cf0\f1\charscalex100 {a)}\fs24\cf0\f1\charscalex100 { Typical or
unusual }\par\pard\li506\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {b)}\fs2
4\cf0\f1\charscalex100 { Individual or external }\par\pard\li506\ri0\sl-373\slm
ult0 \fs24\cf0\f1\charscalex100 {c) Internal or external }\par\pard\li506\ri0\s
l-360\slmult0 \fs24\cf0\f1\charscalex100 {d)}\fs24\cf0\f1\charscalex100 { Disti
nctive or normal }\par\pard\li146\ri0\sl-386\slmult0 \fs24\cf0\f1\charscalex100
{What are the psychological or internal factors affecting perceptual selection.
}\par\pard\li506\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {a)}\fs24\cf0\f1\
charscalex100 { Personality, Learning, motives }\par\pard\li506\ri0\sl-373\slmu
lt0 \fs24\cf0\f1\charscalex100 {b)}\fs24\cf0\f1\charscalex100 { Mental processe
s, Motives , Personality }\par\pard\li506\ri0\sl-373\slmult0 \fs24\cf0\f1\charsc
alex100 {c) Learning , Ego, personality }\par\pard\li506\ri0\sl-373\slmult0 \fs
24\cf0\f1\charscalex100 {d)}\fs24\cf0\f1\charscalex100 { Ego, personality of me
ntal processes }\par\pard\li0\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li0\ri0\sl213\slmult0 \fs18\cf0\par\pard\li0\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li0\ri0
\sl-253\slmult0 \fs24\cf0\f0\charscalex100\b {4 Marks Questions }\b0 \par\pard\s
ect\sectd\sbknone\pgwsxn12240\pghsxn15840\marglsxn666\margrsxn133\pard\li520\ri0
\sl-213\slmult0 \fs18\cf0\par\pard\li520\ri0\sl-306\slmult0 \*\tx1240\fs24\cf0\f
1\charscalex100 {61}\fs24\cf0\f1\charscalex100 { }\tab \fs24\cf0\f0\charscalex10
0\b {Find the Correct title for the following stages of Controlling: }\b0 \par\p
ard\li1240\ri0\sl-360\slmult0 \fs24\cf0\f0\charscalex100\i {Step 1.}\i0 \fs24\c
rscalex100 {The supervisor must find the cause of deviation from standard. Then,
}\par\pard\li1240\ri0\sl-253\slmult0 \fs22\cf0\f1\charscalex100 {he or she ta
kes action to remove or minimize the cause. If the source of }\par\pard\li
1240\ri0\sl-253\slmult0 \fs22\cf0\f1\charscalex100 {variation in work performanc
e is from a deficit in activity, then a supervisor can }\par\pard\li1240\ri0\sl253\slmult0 \fs24\cf0\f1\charscalex100 {take immediate corrective action and get
performance back on track. }\par\pard\li1240\ri0\sl-373\slmult0 \fs24\cf0\f0\c
harscalex100\b {Match with Correct option: }\b0 \par\pard\li1600\ri0\sl-373\slmu
lt0 \fs22\cf0\f1\charscalex100 {(a) 1-}\fs22\cf0\f1\charscalex100 { }\fs22\cf0
\f1\charscalex100 {Take Corrective Action }\par\pard\li1960\ri0\sl-373\slmult0 \
fs24\cf0\f1\charscalex100 {2- Establish Performance Standards. }\par\pard\li1960
\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {3-}\fs24\cf0\f0\charscalex100\i
{.}\i0 \fs24\cf0\f1\charscalex100 {Compare Measured Performance Against Establis
hed Standards. }\par\pard\li1960\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {
4- Measure Actual Performance. }\par\pard\li1600\ri0\sl-213\slmult0 \fs18\cf0\pa
r\pard\li1600\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1600\ri0\sl-320\slmult0 \f
s24\cf0\f1\charscalex100 {(b) 1-Take Corrective Action }\par\pard\li1960\ri0\sl
-373\slmult0 \fs24\cf0\f1\charscalex100 {2-}\fs24\cf0\f0\charscalex100\i {.}\i0
\fs24\cf0\f1\charscalex100 {Compare Measured Performance Against Established Sta
ndards }\par\pard\li1960\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {3- Measu
re Actual Performance. }\par\pard\li1960\ri0\sl-373\slmult0 \fs24\cf0\f1\charsca
lex100 {4- Establish Performance Standards. }\par\pard\li1600\ri0\sl-213\slmult0
\fs18\cf0\par\pard\li1600\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1600\ri0\sl-3
20\slmult0 \fs24\cf0\f1\charscalex100 {(c) 1- Measure Actual Performance }\par\
pard\li1960\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {2 Take Corrective Act
ion }\par\pard\li1960\ri0\sl-360\slmult0 \fs24\cf0\f1\charscalex100 {3 Compare M
easured Performance Against Established Standards }\par\pard\li1960\ri0\sl-386\s
lmult0 \fs24\cf0\f1\charscalex100 {4 Establish Performance Standards. }\par\pard
\li1600\ri0\sl-213\slmult0 \fs18\cf0\par\pard\li1600\ri0\sl-213\slmult0 \fs18\cf
0\par\pard\li1600\ri0\sl-320\slmult0 \fs24\cf0\f1\charscalex100 {(d) 1- Establi
sh Performance Standards. }\par\pard\li1960\ri0\sl-360\slmult0 \fs24\cf0\f1\char
scalex100 {2- Measure Actual Performance. }\par\pard\li1960\ri0\sl-373\slmult0 \
fs24\cf0\f1\charscalex100 {3- Compare Measured Performance Against Established S
tandards }\par\pard\li1960\ri0\sl-373\slmult0 \fs24\cf0\f1\charscalex100 {4- Tak
e Corrective Action.}\par\pard\li520\ri0\sl-386\slmult0 \*\tx1240\fs24\cf0\f1\ch
arscalex100 {62}\fs24\cf0\f1\charscalex100 { }\tab \fs24\cf0\f1\charscalex100 {Y
ogesh is the manager of a food snack producing unit. }\par\pard\li1240\ri0\sl-3
73\slmult0 \fs24\cf0\f1\charscalex100 {His department works well together and th
ey consistently produce }\par\pard\li1240\ri0\sl-373\slmult0 \fs24\cf0\f1\char
scalex100 {High-quality food on a timely basis and little wastage. }\par\pard\li
1240\ri0\sl-373\slmult0 \fs24\cf0\f2\charscalex100 {Which of the following state
ments best describes Yogesh\uc1\u8223Xs group}\fs24\cf0\f1\charscalex100 { situa
tion? }\par\pard\li1600\ri0\sl-373\slmult0 \fs22\cf0\f1\charscalex100 {(a) The
group has effective task performance but ineffective human }\par\pard\sect\se
ctd\sbkpage
{\shp{\*\shpinst\shpleft1080\shptop1440\shpright1080\shpbottom1453\shpfhdr0\shpw
r3\shpwrk0\shpfblwtxt1\shplid4126\shpz0\shpbxpage\shpbypage
{\sp{\sn shapeType}{\sv 0}}
{\sp{\sn fFlipH}{\sv 0}}
{\sp{\sn fFlipV}{\sv 0}}
{\sp{\sn rotation}{\sv 0}}
{\sp{\sn geoRight}{\sv 0}}
{\sp{\sn geoBottom}{\sv 13}}
{\sp{\sn shapePath}{\sv 4}}
{\sp{\sn pVerticies}{\sv 8;5;(0,0);(0,13);(13,13);(13,0);(0,0);}}
{\sp{\sn pSegmentInfo}{\sv 2;12;16384;45824;1;45824;1;45824;1;45824;1;45824;2457
7;32768}}
{\sp{\sn fFillOK}{\sv 1}}
{\sp{\sn fFilled}{\sv 1}}
{\sp{\sn fillColor}{\sv 0}}