CHAPTER 1THE MANAGER'S JOB

MULTIPLE CHOICE 1. Management is the process of a. maintaining the status quo. b. planning, organizing and staffing, leading, and controlling. c. keeping labor from taking over. d. facilitating groups. ANS: B 2. Crafting a strategic vision is typically the responsibility of a a. first-level manager. b. middle-level manager. c. staff professional. d. top-level manager. ANS: D 3. Three roles or activities within entrepreneurial work that arouse passion do NOT include: a. opportunity recognition b. venture growth c. human resources d. venture creation ANS: C 4. Nick is a successful entrepreneur, so he probably emphasizes which of the following dimensions in his work? a. innovativeness b. minimizing risks c. reacting to events rather than being proactive d. a love for the status quo ANS: A 5. On the job, Candice coordinates the work of a small group of people and acts as a catalyst. Her job title is most likely a. vice president. b. CEO.

c. plant general manager. d. team leader. ANS: D 6. An important role for the team leader is to a. act as a catalyst and facilitator. b. tightly control the work of team members. c. set a strategic direction for the firm. d. avoid interactions with team members. ANS: A 7. Sherri Jackson is a sales manager. She searches the Internet to find new potential markets for her products. Jackson is most directly making use of ____ resources. a. human b. financial c. physical d. information ANS: D 8. Which function of management is most involved with energizing, directing, activating, and persuading others? a. leading b. controlling c. planning d. organizing and staffing ANS: A 9. With respect to creating visions, leaders often fail because they do not a. have fancy enough visions. b. convert their visions into results. c. use visions for inspiration. d. bribe people for accomplishing a vision. ANS: B 10. Controlling is primarily concerned with

a. making rational decisions. b. comparing actual performance to a predetermined standard. c. influencing people to perform better. d. laying out work in a logical manner. ANS: B 11. The two planning roles for manager involve a. monitoring and disturbance handling. b. strategy and operations. c. being a figurehead and a spokesperson. d. team building and team play. ANS: B 12. Making sure that competent persons fill positions is part of which managerial role? a. organizer b. liaison c. staffing coordinator d. resource allocator ANS: C 13. With respect to managers, poor interpersonal skills a. have a neutral impact on performance. b. can lead to job failure. c. are not important because "Nice guys and gals finish last." d. only create problems at the first two levels of management. ANS: B 14. Political skills should be regarded as a a. supplement to job competence. b. way to overcome job incompetence. c. way of creating ambiguity on the job. d. privilege of top management. ANS: A 15. A key part of developing your managerial skills would be to

a. forget about practice as soon as you acquire a skill. b. practice kick boxing to sharpen your reflexes. c. obtain feedback on your performance. d. ignore the comments of others on how well you are doing. ANS: C 16. At the higher levels of management, the four roles that are the most important include:: a. organizer, visionary, team builder, facilitator. b. liaison, spokesperson, figurehead, and strategic planner c. environmental specialist, mentor, coach, ethics officer. d. administrator, implementor, entrepreneur, task coordinator ANS: B 17. According to Mintzberg, management is a practice, rather than a science or a profession because a. science is about the development of systematic knowledge through research. b. management follows an ethical code. c. the major purpose of management is to help get things done. d. both a & c ANS: D 18. Management as a practice, a. began during the Industrial Revolution. b. probably has an almost unlimited history. c. dates back to World War II. d. dates back to the Civil War. ANS: B 19. The primary concern of the administrative management aspect of classical management was a. managing a company's information system. b. teaching nonprofit organizations how to be successful. c. how organizations should be managed and structured. d. the application of scientific methods to increase workers' productivity. ANS: C

20. According to the historically important work of Alfred D. Chandler, when choosing an organization structure, managers should first a. study what the competition is doing. b. be aware of the strategy. c. draw a hundred boxes to choose from. d. look for the least expensive structure. ANS: B 21. The behavioral approach to management emphasizes a. developing systems for dealing with personnel problems. b. the interaction of the firm with the environment. c. finding the most efficient systems of production. d. understanding people. ANS: D 22. An organization may experience entropy when a. its total output exceeds the sum of the parts. b. it does not receive fresh inputs from the external environment. c. too many employees call in sick in a given year. d. three consecutive new products are winners. ANS: B 23. An important subset of interpersonal skills for managers is__________the ability to work effectively and conduct business with people from different cultures. a. multiculturalism b. bilingualism c. diversity d. multinationalism ANS: A 24. You are using evidence-based management when your practice is based on a. a recent fad. b. what your CEO thinks is hot. c. thinking by philosophers. d. an established principle.

ANS: D 25. Evidence-based management chooses an organizational practice based on a. the best evidence available. b. qualitative evidence only. c. quantitative evidence only. d. careful forecasts. ANS: A PTS: 1 NAT: AACSB: Analytic, Strategy TRUE/FALSE 1. C-level manager is a recent term used to describe a top-level manager. ANS: T 2. Brad is the cafeteria manager in a company that manufactures cushions, chairs, and closet organizers. Brad would be classified as a "C-level manager." ANS: F 3. The vice-president of merchandising in a retail store would be considered a functional manager. ANS: T 4. The entrepreneur is characterized primarily by innovative behavior. ANS: T 5. A major characteristic of both entrepreneurs and small-business owners is their passion for the work ANS: T 6. The team leader is a strong disciplinarian who exerts more control than the traditional supervisor. ANS: F 7. Planning is a way of managing the future. ANS: T 8. Effective leaders develop a sense of community or shared purpose. ANS: T 9. One purpose of controlling is to check up on performance. ANS: T DIF: E REF: p. 17

10. According to Peter Drucker, managers are knowledge workers. ANS: T 11. Maslow suggested that humans are motivated by efforts to satisfy a hierarchy of needs ranging from basic needs to those for self-actualization, or reaching ones potential. ANS: T 12. Conceptual skill is needed to understand how the various parts of the organization fit together. ANS: T 13. Political skills include establishing connections and impressing the right people. ANS: T 14. Interpersonal skills are important for top-level managers as well as team leaders. ANS: T 15. An important part of the model for learning managerial skills is to obtain feedback on performance from others. ANS: T 16. A key reason for continuing to develop managerial skills is that the workplace keeps changing. ANS: T 17. Theory X was concerned primarily with how organizations should be managed and structured. ANS: F 18. The behavioral approach to management emphasizes gaining the maximum productivity from people through such means as time and motion studies. ANS: F 19. Troy is given the responsibility of developing an organization structure for a new company. Before drawing the structure, he should first understand the company's strategy. ANS: T 20. According to the classical approach to management, a company is most likely to be efficient when the structure of the firm determines its strategy. ANS: F 21. Tony wants to use the behavioral approach to management, so he puts a lot of effort into understanding the interests and talents of his staff before deciding how to manage the group. ANS: T

22. Management tells the workers in an office that they have been selected to be part of a study of productivity because of their good record so far. Worker productivity increases even more, thereby demonstrating the Hawthorne effect. ANS: T 23. The information technology era has made organizations much less democratic than they were in the past. ANS: F 24. The quantitative approach to management emphasizes methods in decision making, based on the scientific method. ANS: T 25. Theory Y assumptions include the idea that people accept responsibility, exercise self-control, possess the capacity to innovate. ANS: T ESSAY 1. Why do organizations hire managers? ANS:
A manager is a person responsible for the work performance of group members. A manager holds the

formal authority to commit organizational resources, even if the approval of others is required. PTS: 1 DIF: E REF: p. 2 NAT: AACSB: Reflective Thinking, Strategy 2. Identify and describe seven different managerial roles. Indicate which ones you would enjoy the most at this stage of your career. ANS:
Answers will vary. Planning: Strategic planner, Operational planner Organizing: Organizer, Liaison, Staffing coordinator, Resource allocator, Task delegator Leading: Figurehead, Spokesperson, Negotiator, Motivator and coach, Team builder, Team player, Technical problem solver, Entrepreneur Controlling: Monitor, Disturbance handler

PTS: 1 DIF: M REF: pp. 11-15 NAT: AACSB: Analytic, Leadership Principles 3. Which basic skills are needed by managers? ANS: Conceptual knowledge and behavioral guidelines.

Skill-development Feedback on skill utilization, or performance PTS: 1 DIF: E REF: pp. 17-19 NAT: AACSB: Analytic, Individual Dynamics 4. The Colgate-Palmolive Companys strategy might be stated as responding to the personal-care needs of people and animals throughout the world. To achieve this goal, the company is divided into four mammoth divisions: Oral Care, Personal Care, Home Care, and Pet Nutrition. Each division is subdivided into products groups. 1. How does the Colgate-Palmotive company follow the concepts of Chandler? 2. Do you think that the core of management knowledge lies within the classical school? Explain. ANS: 1. Chandlers famous thesis is that a firms structure is determined or chosen by its strategyand unless structure follows strategy, inefficiency results. In other words, what a firm wants to accomplish determines how the company is organized. 2. The classical school provides a systematic way of managing people and work that has proven useful over time and represents its major strength. However, it sometimes ignores differences among people and situations. PTS: 1 DIF: D REF: p. 22 NAT: AACSB: Reflective Thinking, Strategy