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Ans: Buyers
2. Segmentation helps to identify the most profitable customers that u can develop
relationships with.
6. Data Information Knowledge….I think the question for this is” ---- is
acquired when information is analyzed”…Not sure
7. Directory is source for Published data. I am not sure abt this answer …In book it
is given as kothari industrial directory but all the other options were not suitable.
13. Your CRM strategy must have a well developed, integrated program that
facilitates relationship building.
7.Data is P.no:125
8.Data mining is P.No :132….Read the definitions and answer the questions
Not very sure abt this match the following…check out once b’fore u ans