Listening

The forgotten skill in

communication
The number

• Only one mouth

• But
• Two ears?
• Two eyes?
 Styles

• Exercise
– Spacial Artist
– Music Artist
– Theatre Artist
– What was different?
 Further

• English and the

world
– Asian
– African
– Australian
– European
– English
– American?
 Remember

• We hear only what we want to hear

• Remember only part of what we
heard
• Good listening improves content and
quality of what we hear and
remember
• If listening is our business?
 Philosopher’s answer

• Epictetus said
– To make statue needs skill
– To view a statue aright needs skill also

– There is an art of listening as well as

speaking
 Listen?

• Hear with thoughtful attention

• Hear the speaker
– Carefully
– With Alertness
– Watchfully
– Mindfully
 Listen

• To learn
– Book is static
– Speaker is dynamic
– Changes as per the listener
• To help
– Need to listen
– Quality vs quantity
– Music and listening
 Problems

• Selectivity
• Interruption
• Day dreaming
• Distractions

St
er
eo
• Evasion
• Critcising
 You are required to

• Listen willingly
• Take the message
totally
• Interpret the same
• Evaluate carefully
• Respond
appropriately
 Also

• Ask questions
• Weigh the answer
• Watch assumptions
• Listen between the lines
• Understand the mood
 Advanced Listening
• Sensitivity
• Empathy
• Patience
• Humour
• Curiosity
• Intelligence
• Creativity
• ENDURANCE