Barriers to Communications

Vaibhav Pant - 52
Vandana Sonawane - 77
Imran Kasu - 31
Madan Waghmare - 85
Swarada Kotwal - 35
Sachin Mane - 39
Devavrat Tendulkar - 79
Narendra Tambe - 78
Objectives

• Communication
• Barriers to Communications
• Types of Barriers to Communications
• Implications of Barriers
• How to overcome Barriers
• Conclusion

1
Communication

Channels

Noise

Sender Receiver

Settings

2
Barriers to Communication

Barriers

Sender Receiver

3
Barriers to Communications

1. Physical
2. Language
3. Cross Cultural
4. Personal-Psychological
5. Socio-Psychological
6. Status
7. Organization

4
1. Physical Barriers
– Noise
– Time and Distance
– Environment
– Defects in medium / channels
– Poor Retention

5
2. Language Barriers
• Different Languages
• Difference in Accent / Pronunciations
• Jargons
• Semantic Barriers
– Word having different meanings
– Bypassed instructions
– Denotations and Connotations
– Poor Vocabulary
– Grammar and Punctuations

6
3. Cross Cultural Barriers

• Heterogeneity of populations
• Different Customs & Traditions
• Different Social Perceptions

7
4. Psychological Barriers

• Personal Psychological Barriers

• Socio Psychological Barriers

8
Personal Psychological Barriers

• Premature Evaluation
• Different Perceptions
• ALLness and Closed mind
• Effect of Fear & Emotions
• Misunderstandings
• Halo Effect
• Inattentiveness
• Abstracting
• Slanting

9
5. Social-Psychological Barriers

• Attitude and Opinions

• Status Consciousness

10
6.Status Barriers

• Hierarchy—
– Managers believe that all clerks are lazy.
– News letter is perceived as propaganda
sheet.
– Important feedback given by sub ordinates is
not paid attention by superiors.

11
7. Organizational Barriers

• Hierarchical Barriers
• Specialization of Workforce
• Wrong choice of Medium
• Communication load
• Organization Policy

12
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 Implications of Communication Barriers

• Loss of Trustworthiness
• Financial Impact
• Delay in completion of tasks
• Can lead to unrealistic assumptions
• Discomfort in relationships
• Can damage public image

14
Classification

• Sender
• Receiver
• Situation Related Barriers
– Total Impact= 0.07Verbal + 0.38 Vocal + 0.55
facial

15
How to Overcome the Barriers
• Proper Encoding & Decoding of message
• Understanding of situation
• Selection of Medium
• Maintenance of Instruments
• Feedback
• Open Mind & Positive attitude
• Develop Good Listening Skills
• Eliminate fear

16
 Channels

• E.g. Telephone is better than memos

• Email is better than telephone
• IM is better than E-mail
• Radio is better than TV.

17
Summing it up…….

• The key to the communication process is

to have understanding on the part of the
receiver.
• There are many barriers to good
communications that must be overcome
for communications to be successful.
• Learn to be an active listener as part of
successful communications.

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Summing it up……

• Communicating to be understood and

being a good listener are crucial.
• Another important aspect of
communication is to think about what you
are saying before you say it.
• Today’s communications set the tone for
tomorrow’s relationships.

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Questions
???
Thank You