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DR U. DATTA NIHFW
WHAT IS QUALITY?
DIFFERENT MEANING
SUBJECTIVE PROVIDERS PERSPECTIVE CLIENT PERSPECTIVE
QUALITY ASSESSMENT
BEFORE TRAINING
DURING TRAINING. AFTER TRAINING ON THE JOB
EXPECTED PERFORMANCE STANDARD (EPS) OPERATIONAL PERFORMANCE STANDARD (OPS) OPS = EPS
TNA
EVALUATION
OBJECTIVE
IMPLEMENTATION PROGRAMME
DESIGNING PROGRAMME
Training Dilemma
Theory Versus Practice
Trainee Versus Task Structured Versus Unstructured Acquisition Versus Application Establishment Versus Pro-changes
MONITORING OF TRAINING
PERFORMANCE BASED MONITORING PERFORMANCE INDICATORS UTILISATION BASED MONITORING FUNDS OBSERVATION BASED MONITORING SITUATION ANALYSIS EVALUATION BASED MONITORING REACTION LEVEL