ActiveSync Troubleshooting Utility version: 4.5.5096.0 Date/Time: 2010/03/02-13:24:39.

906 Analysis started Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater Current operating system is supported Current version of IE is supported ActiveSync version found is 4.5.5096 Outlook 2007 found Current version of Outlook is supported Exchange server not found in Outlook profile Connection to Exchange server okay PC is qualified RNDIS driver has been detected. Net start - These Windows services are started: Net start - %s Net start Net start Application Layer Gateway Service Net start Automatic Updates Net start avast! Antivirus Net start avast! iAVS4 Control Service Net start avast! Mail Scanner Net start avast! Web Scanner Net start Background Intelligent Transfer Service Net start COM+ Event System Net start Cryptographic Services Net start DCOM Server Process Launcher Net start DHCP Client Net start Distributed Link Tracking Client Net start DNS Client Net start Error Reporting Service Net start Event Log Net start Fast User Switching Compatibility Net start Help and Support Net start HTTP SSL Net start IPSEC Services Net start IviRegMgr Net start Network Connections Net start Network Location Awareness (NLA) Net start Plug and Play Net start Print Spooler Net start Protected Storage Net start Remote Access Connection Manager Net start Remote Procedure Call (RPC) Net start Secondary Logon Net start Security Accounts Manager Net start Security Center Net start Server Net start Shell Hardware Detection Net start SSDP Discovery Service Net start System Event Notification Net start System Restore Service Net start Task Scheduler Net start TCP/IP NetBIOS Helper Net start Telephony Net start Terminal Services Net start Themes Net start WebClient Net start Windows Audio Net start Windows Firewall/Internet Connection Sharing (ICS)

Net start Windows Image Acquisition (WIA) Net start Windows Management Instrumentation Net start Windows Time Net start Wireless Zero Configuration Net start Workstation Net start Net start - The command completed successfully. Net start Dumping Route information Route - ======================================================================== === Route - Interface List Route - 0x1 ........................... MS TCP Loopback interface Route - 0x2 ...00 23 8b 85 74 b8 ...... Realtek RTL8102E/RTL8103E Family PCI-E F ast Ethernet NIC - Packet Scheduler Miniport Route - 0x10004 ...00 24 2b b7 34 b2 ...... Atheros AR5007EG Wireless Network Ad apter - Packet Scheduler Miniport Route - 0x10005 ...80 04 00 00 6d 2d ...... Windows Mobile-based Device Route - ======================================================================== === Route - ======================================================================== === Route - Active Routes: Route - Network Destination Netmask Gateway Interface Met ric Route 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 Route 169.254.2.68 255.255.255.252 169.254.2.69 169.254.2.69 30 Route 169.254.2.69 255.255.255.255 127.0.0.1 127.0.0.1 30 Route - 169.254.255.255 255.255.255.255 169.254.2.69 169.254.2.69 30 Route 224.0.0.0 240.0.0.0 169.254.2.69 169.254.2.69 30 Route - 255.255.255.255 255.255.255.255 169.254.2.69 10004 1 Route - 255.255.255.255 255.255.255.255 169.254.2.69 2 1 Route - 255.255.255.255 255.255.255.255 169.254.2.69 169.254.2.69 1 Route - ======================================================================== === Route - Persistent Routes: Route - None Ipconfig Dumping Ipconfig information Ipconfig - Windows IP Configuration Ipconfig Ipconfig Host Name . . . . . . . . . . . . : acer-e817fae0d8 Ipconfig Primary Dns Suffix . . . . . . . : Ipconfig Node Type . . . . . . . . . . . . : Mixed Ipconfig IP Routing Enabled. . . . . . . . : No Ipconfig WINS Proxy Enabled. . . . . . . . : No Ipconfig Ipconfig - Ethernet adapter Local Area Connection: Ipconfig Ipconfig Media State . . . . . . . . . . . : Media disconnected Ipconfig Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC

Ipconfig Physical Address. . . . . . . . . : 00-23-8B-85-74-B8 Ipconfig Ipconfig - Ethernet adapter Wireless Network Connection: Ipconfig Ipconfig Media State . . . . . . . . . . . : Media disconnected Ipconfig Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter Ipconfig Physical Address. . . . . . . . . : 00-24-2B-B7-34-B2 Ipconfig Ipconfig - Ethernet adapter Local Area Connection 4: Ipconfig Ipconfig Connection-specific DNS Suffix . : Ipconfig Description . . . . . . . . . . . : Windows Mobile-based Devi ce Ipconfig Physical Address. . . . . . . . . : 80-04-00-00-6D-2D Ipconfig Dhcp Enabled. . . . . . . . . . . : Yes Ipconfig Autoconfiguration Enabled . . . . : Yes Ipconfig IP Address. . . . . . . . . . . . : 169.254.2.69 Ipconfig Subnet Mask . . . . . . . . . . . : 255.255.255.252 Ipconfig Default Gateway . . . . . . . . . : Ipconfig DHCP Server . . . . . . . . . . . : 169.254.2.70 Ipconfig Lease Obtained. . . . . . . . . . : Tuesday, March 02, 2010 1 :21:18 PM Ipconfig Lease Expires . . . . . . . . . . : Thursday, April 01, 2010 1:21:18 PM Dumping LSPs information LSP - MSAFD Tcpip [TCP/IP] LSP - MSAFD Tcpip [UDP/IP] LSP - MSAFD Tcpip [RAW/IP] LSP - RSVP UDP Service Provider LSP - RSVP TCP Service Provider LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{0A73EC14-F448-41BB-A388-347A860285D6}] SEQPACKET 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{0A73EC14-F448-41BB-A388-347A860285D6}] DATAGRAM 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D0B1755-BA12-45ED-B0D1-B71EB7D7D55C}] SEQPACKET 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D0B1755-BA12-45ED-B0D1-B71EB7D7D55C}] DATAGRAM 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{49D8F367-7E6C-460E-BD93-56C15E9705D6}] SEQPACKET 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{49D8F367-7E6C-460E-BD93-56C15E9705D6}] DATAGRAM 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{68508B77-1D29-4B00-A981-E078BD204819}] SEQPACKET 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{68508B77-1D29-4B00-A981-E078BD204819}] DATAGRAM 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA7B945D-85FB-4D96-A963-1E7D7BDE0D04}] SEQPACKET 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA7B945D-85FB-4D96-A963-1E7D7BDE0D04}] DATAGRAM 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{C6D6BF79-7876-4667-AA6F-87CA4F273756}] SEQPACKET 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{C6D6BF79-7876-4667-AA6F-87CA4F273756}] DATAGRAM 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{DDD2B371-A60D-4532-9E0B-DC626D0DF896}] SEQPACKET 2 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{DDD2B371-A60D-4532-9E0B-DC626D0DF896}] DATAGRAM 2 Dumping NSPs information

NSP - Tcpip NSP - NTDS NSP - Network Location Awareness (NLA) Namespace Dumping NDIS information Listing Network Protocols ---Point to Point Protocol Over Ethernet ------Binding Path 1 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 2 ---------Microsoft TV/Video Connection ------Binding Path 3 ---------Atheros AR5007EG Wireless Network Adapter ------Binding Path 4 ---------Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC ---Point to Point Tunneling Protocol ---Layer 2 Tunneling Protocol ---Remote Access NDIS WAN Driver ------Binding Path 1 ---------Direct Parallel ------Binding Path 2 ---------WAN Miniport (PPPOE) ------Binding Path 3 ---------WAN Miniport (PPTP) ------Binding Path 4 ---------WAN Miniport (L2TP) ------Binding Path 5 ---------RAS Async Adapter ---NDIS Usermode I/O Protocol ------Binding Path 1 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 2 ---------Microsoft TV/Video Connection ------Binding Path 3 ---------Atheros AR5007EG Wireless Network Adapter ------Binding Path 4 ---------Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC ---Message-oriented TCP/IP Protocol (SMB session) ---WINS Client(TCP/IP) Protocol ------Binding Path 1 ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Internet Sharing Device ------Binding Path 2 ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device ------Binding Path 3 ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 4 ---------Internet Protocol (TCP/IP) ---------Atheros AR5007EG Wireless Network Adapter ------Binding Path 5 ---------Internet Protocol (TCP/IP) ---------Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC ------Binding Path 6 ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---Internet Protocol (TCP/IP) ------Binding Path 1 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 2

---------Windows Mobile-based Device ------Binding Path 3 ---------Microsoft TV/Video Connection ------Binding Path 4 ---------Atheros AR5007EG Wireless Network Adapter ------Binding Path 5 ---------Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC ------Binding Path 6 ---------WAN Miniport (IP) Listing Network Services ---Wireless Zero Configuration ---Steelhead ---Dial-Up Server ---Remote Access Connection Manager ---Dial-Up Client ---File and Printer Sharing for Microsoft Networks ------Binding Path 1 ---------Message-oriented TCP/IP Protocol (SMB session) ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Internet Sharing Device ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Atheros AR5007EG Wireless Network Adapter ------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC ------Binding Path 7 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---QoS Packet Scheduler ------Binding Path 1 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 2 ---------Atheros AR5007EG Wireless Network Adapter ------Binding Path 3 ---------Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC ------Binding Path 4 ---------WAN Miniport (IP) ---Generic Packet Classifier ---Application Layer Gateway ---NetBIOS Interface ------Binding Path 1 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Internet Sharing Device ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Atheros AR5007EG Wireless Network Adapter ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC ------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---QoS RSVP Pinging Device 169.254.2.69 started Ping echoed successfully Attempting to connect to device Device operating system version 5.2.19731 ActiveSync is performing a sync, please wait...... Searching ActiveSync log file No errors found in ActiveSync log file

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