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RENCANA PELAKSANAAN PEMBELAJARAN (RPP) Subject : English Grade / Department : XI / Bisman Semester : I Time allocation : 7 X 40 Minutes Meeting : 13,

14, 15 Standard of Competency : Communicating English at Elementary Level Basic Competency : Making a note of simple messages in direct interaction or using media Indicator : Message received by phone is recorded correctly Message received directly is noted correctly I.Learning Outcomes At the end of the course, if the students completely complete the required work of this course, they will be able to: 1. Listen to various expressions used to receive and answer telephone calls 2. Express and respond the expressions about telephone calls 3. Read paragraph, text about telephone handling, translate it and answer the questions 4. Arrange and or complete dialogs about telephone handling. II.Teaching Materials 1.Words and expressions used in talking about Telephone Handling; Who is speaking, please? Sorry, the line is engaged Ok, Ill put you through Hold on, please. One moment, please 2.Adjective Clauses; Do you know the staff who will be promoted our new division manager? What was the name of the secretary whose passport was stolen? The man who telephoned me last night was arrested by the police III.Methods of Instruction 1.Question and answer 2.Role playing 3.Observation 4.Lecture IV.Teaching Scenario 1.Pre-teaching

Salutation Checking students presence Motivation 2.Whilst-teaching Listening Listening for information from recorded materials. Understanding telephone conversations Writing Writing messages based on telephone conversations Composing sentences using reported speech, personal pronouns and adjective clause. Speaking Telling the information obtained from recorded materials Role playing telephone conversations 3.Post-teaching Students are supposed to do role-play on telephone handling. Teacher gives comment and correction Closing V.Required books and media 4.Global access 5.Practice Your English (Module) 6.Pictures VI. Evaluation 1. Exercises Speaking : Make a telephone conversation and practice it in pairs. Writing Complete the missing words in the telephone conversations below with the phrases from the box A: Hello, is that 32123445? B : (1) _________________. A : Could I speak to Jane Foker, please? B : (2) __________________. A : I see. What time will she be available? B : (3) ____________________ A : Right, Ill be back then. Thanks a lot. B : (4) _______________________. A : Bye-bye. 1.Answer Key Speaking Diction/Vocabulary 20 Pronunciation 20

Content 40 Fluency 20 Writing 1.Yes, thats right. Can I help you? 2.I am afraid she is out at the moment 3.Perhaps shes late this afternoon 4.Youre welcome. Goodbye 1 correct answer result 2 = 2 X 4 = 8

Expressions dealing with telephone conversations: -Hello -Who is speaking -May I speak to -Hold the line, please -Can I take a message -Could I leave a message.

Caller:Hello, can I speak to John Morse please? Office worker:Yes, hold on please. (After a while) Office worker: Sorry, John Morse is out of the office right now. Caller: Do you know when he'll be back, please? Office worker:Well, I think he's out for lunch, so he'll be back in about an hour. Do you want to call back, or would you like to leave a message? Caller: OK, I'll call back. Thank you. Good bye. Office worker: Good bye.

Telephone Expressions Hello Hi Speaking This is she. This is he. Hes on another line right now. You can reach her at_________. Shes not here right now.

Hes just stepped out. Her extension number is 24. Could you give me some information on . . . ? Could you tell me about . . . ? Thank you. Would you like to hold? Can I get him to call you back? Would you like to leave a message? Shes not in right now. Would you like her voice mail? Could you hold please? Could you repeat that please? Would you mind repeating that?

How do you spell that? Im sorry I didnt quite get that. Could you repeat that please? Im having difficulty hearing you, could you speak louder please? May I speak to..? May I speak with...? Good-bye. Bye Bye-bye May I take a message? Talk to you later. Certainly. Are you busy right now? Hes busy at this moment? Hes not in today. Shes not at her desk right now. Im sorry.

Can, Could
We use CAN (do) to say that something is possible that someone has the ability to do something. - You can see the sea from our bedroom window.

- Can you speak any foreign languages? We use CAN to express request or to offer assistance - Can I help you? - Can I speak to Mr. Rudy?

Must
We use MUST to say we are sure that something is true. - Youve been traveling all day. You must be tired. (= Im sure that youre tired) - Carol knows a lot about movies. She must go to the cinema a lot. (= Im sure she goes to cinema a lot) We use MUST to say that something is needed to do (obligation). - Next month Ill have final examination. In order to succeed, I must prepare it well.

Will
We use WILL (ll) when we decide to do something in the future or at after the time of speaking. - Ill go to Bali next month. - Ill put you through Mr. Dawson.

May
We use MAY to ask for permission. - May I leave now? - May I know your name?

Should
We use SHOULD to give advice or suggestion. - You should go on diet.

- You should come earlier tomorrow in order to see the movie star. EXERCISE 1 A: Hello, Plus One News. How ____ I help you? B: Hello, this is John Smith calling from the Big Ben News Agency. A: Ah, hello Mr Smith. Mr Johnson is waiting for your call. I ___ just check if hes available. Please hold the line. B: Okay. Thank you. A: Mr Johnson? B: Yes. A: Im afraid Mr Johnson is on another line. ___ I put you through to his secretary? B : Yes, please Telephone English - Important Phrases There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common:

Operator: Hello, Frank and Brothers, How can I help you? Peter: This is Peter Jackson. Can I have extension 3421? Operator: Certainly, hold on a minute, I'll put you through... Frank: Bob Peterson's office, Frank speaking. Peter: This is Peter Jackson calling, is Bob in? Frank: I'm afraid he's out at the moment. Can I take a message? Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent. Frank: Could you repeat the number please? Peter: Yes, that's , and this is Peter Jackson. Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap. Peter: Thanks, bye. Frank: Bye.

As you can see, the language is rather informal and there are some important differences to everyday English. Look at the chart below for key language and phrases used in telephone English: Introducing yourself This is Ken. Ken speaking Asking who is on the telephone Excuse me, who is this? Can I ask who is calling, please?

Asking for Someone Can I have extension 321? (extensions are internal numbers at a company) Could I speak to...? (Can I - more informal / May I - more formal) Is Jack in? (informal idiom meaning: Is Jack in the office? Connecting Someone I'll put you through (put through - phrasal verb meaning 'connect') Can you hold the line? Can you hold on a moment? How to reply when someone is not available I'm afraid ... is not available at the moment The line is busy... (when the extension requested is being used) Mr Jackson isn't in... Mr Jackson is out at the moment... Taking a Message Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? Would you like to leave a message?

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