Incident Report

Incident Title

QlickView Report Issue

Issued by Date of Issue Signature Version Page

Krishnan Sankaran
Approved by

2011-12-05
Division

KSN
Project / Reference

1.0

1 (1)
Date of Document

Andreas Krig Case Ownership:

Nordic MIS/IT

ServiceDesk ##9445##

2011-12-05

Lennart Stenius (Application Support) & Patrik Tamm (Infrastructure Support)

Issue Description: QlickView reports have not been updated over the weekend (3 rd and 4th of December 2011), which has impacted business on Monday (5th December 2011).

Cause: Disk has been void of space, as a result of overlapping backup files. High CPU temperature and low system memory (however this could be considered auxiliary)

Resolution: Note: * Key users have been informed about this issue and ticket has been updated regularly. * Business has been promised with report turnaround time between 13.00 15:00, 5th December 2011. * Effective disk space monitoring/tweaks has been put in place to ensure future stability. QlickView server has been restarted. Disk partition has been extended, thus it could manage large chunk of files. Re-run of pending reports Virtual memory size increased

Printed on Date: 2012-05-05 Modified on Date: 2012-05-05

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Nordic MIS/IT