ActiveSync Troubleshooting Utility version: 4.5.5096.0 Date/Time: 2010/09/27-23:40:51.

359 Analysis started Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater Current operating system is supported Current version of IE is supported ActiveSync version found is 4.5.5096 Outlook 2007 found Current version of Outlook is supported Exchange server not found in Outlook profile Connection to Exchange server okay PC is qualified RNDIS driver has been detected. Net start - %s Net start - These Windows services are started: Net start Net start AST Service Net start Avira AntiVir Guard Net start Avira AntiVir Scheduler Net start Background Intelligent Transfer Service Net start COM+ Event System Net start Crypkey License Net start Cryptographic Services Net start DCOM Server Process Launcher Net start DHCP Client Net start Diskeeper Net start Event Log Net start HID Input Service Net start Input Remapper Net start Java Quick Starter Net start Logical Disk Manager Net start Network Connections Net start Network Location Awareness (NLA) Net start NVIDIA Display Driver Service Net start Plug and Play Net start Print Spooler Net start Protected Storage Net start Remote Access Connection Manager Net start Remote Procedure Call (RPC) Net start Security Accounts Manager Net start Security Center Net start Shell Hardware Detection Net start System Event Notification Net start Task Scheduler Net start Telephony Net start Themes Net start TuneUp Program Statistics Service Net start TuneUp Theme Extension Net start USB Safely Remove Assistant Net start VMware Authorization Service Net start VMware DHCP Service Net start VMware NAT Service Net start Windows Audio Net start Windows Firewall/Internet Connection Sharing (ICS) Net start Windows Management Instrumentation Net start Windows Time Net start Wireless Zero Configuration Net start Workstation Net start Zimbra Desktop Service

Net start Net start - The command completed successfully. Net start Route - ======================================================================== === Dumping Route information Route - Interface List Route - 0x1 ........................... MS TCP Loopback interface Route - 0x2 ...00 1b 63 91 96 1f ...... Marvell Yukon 88E8058 PCI-E Gigabit Ethe rnet Controller - Packet Scheduler Miniport Route - 0x10004 ...00 00 00 00 00 00 ...... Windows Mobile-based Device #2 Route - ======================================================================== === Route - ======================================================================== === Route - Active Routes: Route - Network Destination Netmask Gateway Interface Met ric Route 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 Route 169.254.2.0 255.255.255.0 169.254.2.2 169.254.2.2 30 Route 169.254.2.2 255.255.255.255 127.0.0.1 127.0.0.1 30 Route - 169.254.255.255 255.255.255.255 169.254.2.2 169.254.2.2 30 Route 224.0.0.0 240.0.0.0 169.254.2.2 169.254.2.2 30 Route - 255.255.255.255 255.255.255.255 169.254.2.2 2 1 Route - 255.255.255.255 255.255.255.255 169.254.2.2 169.254.2.2 1 Route - ======================================================================== === Route - Persistent Routes: Route - None Dumping Ipconfig information Ipconfig Ipconfig - Windows IP Configuration Ipconfig Ipconfig Host Name . . . . . . . . . . . . : myMac Ipconfig Primary Dns Suffix . . . . . . . : Ipconfig Node Type . . . . . . . . . . . . : Unknown Ipconfig IP Routing Enabled. . . . . . . . : No Ipconfig WINS Proxy Enabled. . . . . . . . : No Ipconfig Ipconfig - Ethernet adapter Local Area Connection: Ipconfig Ipconfig Media State . . . . . . . . . . . : Media disconnected Ipconfig Description . . . . . . . . . . . : Marvell Yukon 88E8058 PCI -E Gigabit Ethernet Controller Ipconfig Physical Address. . . . . . . . . : 00-1B-63-91-96-1F Ipconfig Ipconfig - Ethernet adapter Local Area Connection 3: Ipconfig Ipconfig Connection-specific DNS Suffix . : Ipconfig Description . . . . . . . . . . . : Windows Mobile-based Devi ce #2 Ipconfig Physical Address. . . . . . . . . : 00-00-00-00-00-00 Ipconfig Dhcp Enabled. . . . . . . . . . . : Yes

Ipconfig Autoconfiguration Enabled . . . . : Yes Ipconfig IP Address. . . . . . . . . . . . : 169.254.2.2 Ipconfig Subnet Mask . . . . . . . . . . . : 255.255.255.0 Ipconfig Default Gateway . . . . . . . . . : Ipconfig DHCP Server . . . . . . . . . . . : 169.254.2.1 Ipconfig NetBIOS over Tcpip. . . . . . . . : Disabled Ipconfig Lease Obtained. . . . . . . . . . : 27/09/2010 11:37:11 PM Ipconfig Lease Expires . . . . . . . . . . : 27/10/2010 11:37:11 PM Dumping LSPs information LSP - MSAFD Tcpip [TCP/IP] LSP - MSAFD Tcpip [UDP/IP] LSP - MSAFD Tcpip [RAW/IP] LSP - RSVP UDP Service Provider LSP - RSVP TCP Service Provider LSP - MSAFD RfComm [Bluetooth] LSP - VMCI sockets DGRAM LSP - VMCI sockets STREAM LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BB915F57-EBB3-4699-9DD0-77E8522BD760}] SEQPACKET 16 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BB915F57-EBB3-4699-9DD0-77E8522BD760}] DATAGRAM 16 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{AB33969A-A5C6-4F9C-9744-44866C490133}] SEQPACKET 13 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{AB33969A-A5C6-4F9C-9744-44866C490133}] DATAGRAM 13 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{0AED645F-1BFB-4303-94D5-8EFBC0F36A4A}] SEQPACKET 12 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{0AED645F-1BFB-4303-94D5-8EFBC0F36A4A}] DATAGRAM 12 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{9A2679D5-E942-4456-A584-A93C9BBF4001}] SEQPACKET 8 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{9A2679D5-E942-4456-A584-A93C9BBF4001}] DATAGRAM 8 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{FB61000C-EEE4-4FEE-A6FC-E84D7D76A8EC}] SEQPACKET 7 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{FB61000C-EEE4-4FEE-A6FC-E84D7D76A8EC}] DATAGRAM 7 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B56108A8-C78F-405C-8729-5FF528EAE51E}] SEQPACKET 11 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B56108A8-C78F-405C-8729-5FF528EAE51E}] DATAGRAM 11 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{E4626617-57CC-4434-8983-721871B2309E}] SEQPACKET 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{E4626617-57CC-4434-8983-721871B2309E}] DATAGRAM 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{947990E3-27ED-413A-B6F5-8682E93BAB4A}] SEQPACKET 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{947990E3-27ED-413A-B6F5-8682E93BAB4A}] DATAGRAM 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CADAAB8B-608C-4F61-B59F-D98F7B768905}] SEQPACKET 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CADAAB8B-608C-4F61-B59F-D98F7B768905}] DATAGRAM 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{06FECEE8-B34D-4425-A848-D6265B7C44AB}] SEQPACKET 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{06FECEE8-B34D-4425-A848-D6265B7C44AB}] DATAGRAM 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F25A6542-E676-4971-A5AC-398937B84F47}] SEQPACKET 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F25A6542-E676-4971-A5AC-398937B84F47}]

DATAGRAM 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F037F40-149F-4584-A39B-A1CF4BC517AE}] SEQPACKET 2 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{1F037F40-149F-4584-A39B-A1CF4BC517AE}] DATAGRAM 2 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{63DAEF6E-555F-4E04-ACC7-E5345FFB4D4E}] SEQPACKET 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{63DAEF6E-555F-4E04-ACC7-E5345FFB4D4E}] DATAGRAM 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{07B7580A-0CCE-4304-9493-8250177ED366}] SEQPACKET 14 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{07B7580A-0CCE-4304-9493-8250177ED366}] DATAGRAM 14 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{650E5DA3-7AFB-4EE9-AF52-B62B420D6B4D}] SEQPACKET 15 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{650E5DA3-7AFB-4EE9-AF52-B62B420D6B4D}] DATAGRAM 15 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CAABBB76-099D-46C6-B7FE-320558A4F8F7}] SEQPACKET 9 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{CAABBB76-099D-46C6-B7FE-320558A4F8F7}] DATAGRAM 9 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{9D865252-7BB0-4A8F-9107-64A7968E2EF2}] SEQPACKET 10 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{9D865252-7BB0-4A8F-9107-64A7968E2EF2}] DATAGRAM 10 Dumping NSPs information NSP - Tcpip NSP - NTDS NSP - Network Location Awareness (NLA) Namespace NSP - Bluetooth Namespace Dumping NDIS information Listing Network Protocols ---Network Monitor Driver ------Binding Path 1 ---------1394 Net Adapter #2 ------Binding Path 2 ---------VMware Virtual Ethernet Adapter for VMnet8 ------Binding Path 3 ---------VMware Virtual Ethernet Adapter for VMnet1 ------Binding Path 4 ---------Windows Mobile-based Internet Sharing Device #3 ------Binding Path 5 ---------Windows Mobile-based Internet Sharing Device #2 ------Binding Path 6 ---------1394 Net Adapter ------Binding Path 7 ---------Microsoft TV/Video Connection ------Binding Path 8 ---------Marvell Yukon 88E8058 PCI-E Gigabit Ethernet Controller ------Binding Path 9 ---------Atheros AR5008 Wireless Network Adapter ------Binding Path 10 ---------Bluetooth Device (Personal Area Network) ------Binding Path 11 ---------WAN Miniport (Network Monitor) ---NDIS Usermode I/O Protocol ------Binding Path 1 ---------VMware Virtual Ethernet Adapter for VMnet8 ------Binding Path 2 ---------VMware Virtual Ethernet Adapter for VMnet1

------Binding Path 3 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 4 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 5 ---------Bluetooth Device (Personal Area Network) ------Binding Path 6 ---------Atheros AR5008 Wireless Network Adapter ------Binding Path 7 ---------Marvell Yukon 88E8058 PCI-E Gigabit Ethernet ------Binding Path 8 ---------Microsoft TV/Video Connection ---Point to Point Protocol Over Ethernet ------Binding Path 1 ---------VMware Virtual Ethernet Adapter for VMnet8 ------Binding Path 2 ---------VMware Virtual Ethernet Adapter for VMnet1 ------Binding Path 3 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 4 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 5 ---------Bluetooth Device (Personal Area Network) ------Binding Path 6 ---------Atheros AR5008 Wireless Network Adapter ------Binding Path 7 ---------Marvell Yukon 88E8058 PCI-E Gigabit Ethernet ------Binding Path 8 ---------Microsoft TV/Video Connection ---Point to Point Tunneling Protocol ---Layer 2 Tunneling Protocol ---Remote Access NDIS WAN Driver ------Binding Path 1 ---------Direct Parallel ------Binding Path 2 ---------WAN Miniport (PPPOE) ------Binding Path 3 ---------WAN Miniport (PPTP) ------Binding Path 4 ---------WAN Miniport (L2TP) ------Binding Path 5 ---------RAS Async Adapter ---Message-oriented TCP/IP Protocol (SMB session) ---WINS Client(TCP/IP) Protocol ------Binding Path 1 ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter #2 ------Binding Path 2 ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #4 ------Binding Path 3 ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #3 ------Binding Path 4 ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Internet Sharing Device ------Binding Path 5 ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Internet Sharing Device ------Binding Path 6

#3 #2

Controller

#3 #2

Controller

#3 #2

---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #2 ------Binding Path 7 ---------Internet Protocol (TCP/IP) ---------Bluetooth Device (Personal Area Network) ------Binding Path 8 ---------Internet Protocol (TCP/IP) ---------Atheros AR5008 Wireless Network Adapter ------Binding Path 9 ---------Internet Protocol (TCP/IP) ---------Marvell Yukon 88E8058 PCI-E Gigabit Ethernet ------Binding Path 10 ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter ------Binding Path 11 ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 12 ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ------Binding Path 13 ---------Internet Protocol (TCP/IP) ---------VMware Virtual Ethernet Adapter for VMnet1 ------Binding Path 14 ---------Internet Protocol (TCP/IP) ---------VMware Virtual Ethernet Adapter for VMnet8 ---Internet Protocol (TCP/IP) ------Binding Path 1 ---------1394 Net Adapter #2 ------Binding Path 2 ---------Windows Mobile-based Device #4 ------Binding Path 3 ---------Windows Mobile-based Device #3 ------Binding Path 4 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 5 ---------Windows Mobile-based Internet Sharing Device ------Binding Path 6 ---------Windows Mobile-based Device #2 ------Binding Path 7 ---------Bluetooth Device (Personal Area Network) ------Binding Path 8 ---------Atheros AR5008 Wireless Network Adapter ------Binding Path 9 ---------Marvell Yukon 88E8058 PCI-E Gigabit Ethernet ------Binding Path 10 ---------1394 Net Adapter ------Binding Path 11 ---------Microsoft TV/Video Connection ------Binding Path 12 ---------WAN Miniport (IP) ------Binding Path 13 ---------VMware Virtual Ethernet Adapter for VMnet1 ------Binding Path 14 ---------VMware Virtual Ethernet Adapter for VMnet8 Listing Network Services ---VMware Bridge Protocol ------Binding Path 1 ---------VMware Virtual Ethernet Adapter for VMnet8 ------Binding Path 2

Controller

#3 #2

Controller

---------VMware Virtual Ethernet Adapter for VMnet1 ------Binding Path 3 ---------Microsoft TV/Video Connection ------Binding Path 4 ---------Marvell Yukon 88E8058 PCI-E Gigabit Ethernet Controller ------Binding Path 5 ---------Atheros AR5008 Wireless Network Adapter ------Binding Path 6 ---------Bluetooth Device (Personal Area Network) ------Binding Path 7 ---------Windows Mobile-based Internet Sharing Device #2 ------Binding Path 8 ---------Windows Mobile-based Internet Sharing Device #3 ---Wireless Zero Configuration ---Steelhead ---Dial-Up Server ---Remote Access Connection Manager ---Dial-Up Client ---File and Printer Sharing for Microsoft Networks ------Binding Path 1 ---------Message-oriented TCP/IP Protocol (SMB session) ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter #2 ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #4 ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #3 ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Internet Sharing Device #3 ------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Internet Sharing Device #2 ------Binding Path 7 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #2 ------Binding Path 8 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Bluetooth Device (Personal Area Network) ------Binding Path 9 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Atheros AR5008 Wireless Network Adapter ------Binding Path 10 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Marvell Yukon 88E8058 PCI-E Gigabit Ethernet Controller ------Binding Path 11 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP)

---------1394 Net Adapter ------Binding Path 12 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 13 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ------Binding Path 14 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------VMware Virtual Ethernet Adapter for VMnet1 ------Binding Path 15 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------VMware Virtual Ethernet Adapter for VMnet8 ---NetBIOS Interface ------Binding Path 1 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter #2 ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #4 ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #3 ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Internet Sharing Device #3 ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Internet Sharing Device #2 ------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #2 ------Binding Path 7 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Bluetooth Device (Personal Area Network) ------Binding Path 8 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Atheros AR5008 Wireless Network Adapter ------Binding Path 9 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Marvell Yukon 88E8058 PCI-E Gigabit Ethernet Controller ------Binding Path 10 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter ------Binding Path 11 ---------WINS Client(TCP/IP) Protocol

---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 12 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ------Binding Path 13 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------VMware Virtual Ethernet Adapter for VMnet1 ------Binding Path 14 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------VMware Virtual Ethernet Adapter for VMnet8 ---QoS Packet Scheduler ------Binding Path 1 ---------Windows Mobile-based Internet Sharing Device #3 ------Binding Path 2 ---------Windows Mobile-based Internet Sharing Device #2 ------Binding Path 3 ---------Atheros AR5008 Wireless Network Adapter ------Binding Path 4 ---------Marvell Yukon 88E8058 PCI-E Gigabit Ethernet Controller ------Binding Path 5 ---------WAN Miniport (IP) ------Binding Path 6 ---------WAN Miniport (Network Monitor) ---QoS RSVP ---Generic Packet Classifier ---Application Layer Gateway Pinging Device 169.254.2.2 started Ping echoed successfully Unable to establish a connection between the PC and the device. Get up-to-date s olutions to common connection problems. Please click the following link: http://go.microsoft.com/fwlink/?LinkId=65257 The device appears to be disconnected. Please connect your device to the PC ActiveSync is performing a sync, please wait...... Searching ActiveSync log file No errors found in ActiveSync log file

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