1.

WHY USE REFLECTIVE LISTENING SKILLS

BECAUSE THERE ARE SIX PECULLIARITIES OF HUMAN COMMUNICATION TO CLARIFY THE MEANING/UNDERSTANDING OF THE MESSAGE BECAUSE WORDS ALONE ARE IMPRECISE TO DECODE THE MESSAGE OUR OWN FILTERS DISTORT REALITY OUR VIEW OF SELF CAN BE DISTORTRED BE PATIENT

2. HOW TO USE REFLECTIVE LISTENING SKILLS

BE SINCERE

BE CURIOUS

PATH TO ACTION
SEE/HEAR.. TELL A STORY FEELACT!

TO CHECK ACCURACY BY MIRRORING FEELINGS SPEAKER BLINDED BY EMOTIONS OR UNAWARE OF THEM

3. WHEN TO USE REFLECTIVE LISTENING SKILLS

BEFORE ACTING BEFORE CRITICIZING STRONG EMOTIONS SPEAKING IN CODE SORTING OUT DIRECT MUTUAL CONVERSATION

5. GUIDELINES FOR IMPROVEMENT OF REFLECTIVE LISTENING SKILLS

4. WHEN NOT TO USE REFLECTIVE LISTENING SKILLS

WHEN YOU DONT FEEL ACCEPTING WHEN YOU DONT TRUST THE SPEAKER TO FIND THEIR OWN SOLUTION WHEN YOU ARE TOO CLOSE TO THE ISSUE WHEN YOU ARE REALLY TRYING TO SHIELD YOURSELF WHEN YOU ARE FEELING PRESSURED,HASSLED OR DEPLETED

REFELCT IMPLICIT FEELING BY QUESTIONS ACCEPT INCONCLUSIVE CONVERSATION SHORT INTERACTIONS ARE OKAY AKE COMMENTS CONCRETE & RELEVANT FIRM BUT NON-DOGMATIC RESPONSE REFLECT AVAILABLE RESOURCES VARY RESPONSES VOCALIZE EMPATHY CHOOSE ACCURATE WORD(S)