ABACUS QUICK REFUND (QREX)

Updated 25/09/2008

TABLE OF CONTENTS
Full Refund Published Fare - Single Cash Payment (INVAGT) - Single Credit Payment (Credit) - Multiple Payment (Cash/Credit) Partially Utilized Refund Published Fare - Single Cash Payment (INVAGT) Full Refund Net Fare Partially Utilized Refund Net Fare Full/Partially Utilized Refund Non-database document Tax Refunds

PAGE NO.
2 6 9

13 19 23 26 28

Updated 25Sep08

A.

FULL REFUND PUBLISHED FARE

Single Cash payment (INVAGT) Ticket 3449000002 MALAYSIA AIRLINES 06FEB08 AUTO REFUND/TEST CASE ONE KULKUL 1B/PBAPEK NMC TRAINING ROOM KUALA LUMPUR /MY 99999992 /39/VMQ /0 10DEC20K 16JUN10DEC20K

KUALA LUMPUR MH 4Y 10JUN 1200 OKYLEE6M O LONDON HEATHROW MH 3Y 20JUN 1200 OKYLEE6M KUALA LUMPUR VOID VOID --VOID-VOID VOID --VOID-MYR 8732KUL MH LON1308.67MH KUL1308.67NUC2617.34END ROE3.3362 XT113UB 758YQ 51MY 257GB 871XTCASH MYR 9911 7766/ 232 MYR8732 07001179 01693784840 3449000002 Refund Entry : WFR2323449000002AMH Screen 10 EXCH Database TKT Explanation 1. Fill in R for Refund for the unused segments accordingly. Segment 1 & 2 in this example. Type X in the NEXT field to go to the next Screen WF WFR N1.1 EXCH DATABASE TKT - PAPER AUTO REFUND/TEST CASE ONE SCREEN 10 2323449000002

TKT

ENTER A VALID TRANSACTION CODE FLT BK DATE BRDOFF 1 MH 4 Y 10JUN KULLHR 2 O MH 3 Y 20JUN LHRKUL BASE MYR TAXES TTL MYR NEXT <X> X

X-EXCH/R-REFUND/F-FLOWN FB/TKT DES STAT CODE YLEE6M OK <R> R YLEE6M OK <R> R

51

8732 MY 257 9911 MULTIDOCS < >

GB

871 XT VALIDATING CXR MH QUIT < >

Updated 25Sep08

Screen 30 Comparison Summary Explanation: 2. Fill in CHG FEE AMOUNT or Cancellation Penalty as applicable. MYR100 in this example 3. Type X in the NEXT field and Screen 30 will redisplay with Trailer Message highlighted in red to verify Total less CHG FEE AMOUNT WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL SCREEN 30

BASE TTL TAXES TOTAL

EXCHANGE MYR 8732 1179 ---------9911 CHG FEE AMOUNT

REISSUE CUR MYR -8732 -1179 -----------9911 <100 > 100

TOTAL TAX COMPARISON < > NEXT <X> X

------------9911 QUIT < >

Explanation: 4. Verify TOTAL highlighted 5. Type X in the NEXT field and Screen will redisplay for the final time with Trailer Message highlighted in red to verify TOTAL less CHG FEE AMOUNT

WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL

SCREEN 30

BASE TTL TAXES TOTAL

EXCHANGE MYR 8732 1179 ---------9911 CHG FEE AMOUNT

REISSUE CUR MYR -8732 -1179 -----------9911 < 100>

TOTAL TAX COMPARISON < > NEXT <X> X AMTVERIFY TOTAL AMT-REENTER TO CONTINUE

------------9811 QUIT < >

Updated 25Sep08

Explanation: 6. Verify TOTAL for the FINAL time 7. Type X in the NEXT field to go to Screen. At this point system will send a message to the Airline to update the ETR Coupon Status to RFND. IMPORTANT: This cannot be reversed. WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL SCREEN 30

BASE TTL TAXES TOTAL

EXCHANGE MYR 8732 1179 ---------9911 CHG FEE AMOUNT

REISSUE CUR MYR -8732 -1179 -----------9911 < 100>

TOTAL

------------9811

TAX COMPARISON < > NEXT <X> QUIT < > X RFNDALLOWEDVERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT Screen 32 - Refund Information Explanation: 1. 2. 3. 4. System returns the Commission Percent as per original sales information Total Refund Due highlighted will be reported to BSP Data Type X in the REFUND field to complete the refund transaction. Upon successful completion of the refund transaction, Refund Notice will print as well as Accounting Data and DQB Audit Report (DQB*RF)

WF WFR REFUND INFORMATION SCREEN 32 TKT 2323449000002 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE < > COMMISSION ON REFUND AMT COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE MYR -9811 CASH X CK CC CC NBR

OR PCT < 7>

DK NBR < > TOURCODE < > REFUND ACCOUNTING LINE DATA INVOICE NBR <0011096> FREE TEXT <PF FULL RFND DUE 9811 > REFUND <X> X

Updated 25Sep08

MASK PROCESSING COMPLETE - MASK TERMINATED REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR REFUND TRANSACTION PROCESSED Refund Notice Explanation 1. This copy is for user information only 2. BSP will process the refund, calculate the Commission Recall of 7% on the Unused Fare which will be reflected on the Agent Billing Analysis and deducted from the Refund Value due Agent NMC TRAINING ROOM 232 1 MALAYSIA AIRLINES REFUND NOTICE NAME AUTO REFUND/TEST CASE ONE CURRENCY CODE MYR INTERNATIONAL GROSS FARE PAID 8732 FARE USED CANX FEE 100 REFUND 8632 T/F/C MY 51 T/F/C GB 257 T/F/C XT 871 CASH 9811 CARD NUMBER CREDIT TTL REFUND 9811 COMMISSION 7 XT 113UB 758YQ DATE OF ISSUE 06FEB08 TOUR CODE KUALA LUMPUR 99999992 MY

REFUND DOCUMENTS 232 3449000002

CPNS 12..

REFUNDED DOCUMENT ISSUE DATE 06FEB08 ORIGINAL ISSUE INFORMATION

Refund Audit Report (DQB*) Explanation: 1. This is for user information 2. It lists the refund items by month. DQB*RF REFUND AUDIT REPORT

FEB08

P4E8 NMC TRAINING ROOM FORM OF PAYMENT CA MYR REFUND AMOUNT 9811

AIRLINE DOCUMENT AGENT DATE OF CODE NUMBER SINE/TIME REFUND PNR-PBAPEK AUTO REFUND/TEST CASE ONE 232 3449000002 A39/1543 06FEB08

Updated 25Sep08

Single Credit Payment (CREDIT) Screen 10 Exch Database Tkt WF WFR N1.1 EXCH DATABASE TKT - ELECTRONIC TAI/TMS TKT SCREEN 10 2324777735359

ENTER A VALID TRANSACTION CODE FLT BK DATE BRDOFF 1 MH 72 Y 29MAY KULHKG

X-EXCH/R-REFUND/F-FLOWN FB/TKT DES STAT CODE Y OK <R>

BASE MYR TAXES TTL MYR NEXT <X>

51

2286 MY 2426 MULTIDOCS

89 < >

YQ VALIDATING CXR MH QUIT < >

Screen 30 Comparison Summary WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL EXCHANGE MYR 2286 140 ---------2426 CHG FEE AMOUNT SCREEN 30

BASE TTL TAXES TOTAL

REISSUE CUR MYR -2286 -140 -----------2426 < 100> ------------2326 QUIT < >

TOTAL TAX COMPARISON < > NEXT <X> VERIFY TOTAL AMT-REENTER TO CONTINUE

Updated 25Sep08

WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL EXCHANGE MYR 2286 140 ---------2426 CHG FEE AMOUNT

SCREEN 30

BASE TTL TAXES TOTAL

REISSUE CUR MYR -2286 -140 -----------2426 < 100> ------------2326

TOTAL

TAX COMPARISON < > NEXT <X> QUIT < > VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT Screen 32 Refund Information WF WFR REFUND INFORMATION SCREEN 32 TKT 2324777735359 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE 2325K99999NVE COMMISSION ON REFUND AMT OR PCT < 2> COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE MYR -2326 CASH CK CC X CC NBR AX371409203591007 DK NBR < > TOURCODE < > REFUND ACCOUNTING LINE DATA INVOICE NBR <0011668> FREE TEXT < > REFUND <X> MASK PROCESSING COMPLETE - MASK TERMINATED REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR REFUND TRANSACTION PROCESSED

Updated 25Sep08

Refund Notice NMC TRAINING ROOM 232 1 MALAYSIA AIRLINES DATE OF ISSUE 20MAY08 KUALA LUMPUR MY REFUND NOTICE NAME TAI/TMS TOUR CODE 99999992 CURRENCY CODE MYR INTERNATIONAL GROSS REFUND DOCUMENTS CPNS FARE PAID 2286 232 4777735359 4 1... FARE USED CANX FEE 100 REFUND 2186 T/F/C GB 51 T/F/C UB 89 T/F/C YQ CASH CARD NUMBER CREDIT 2326 AX371409203591007 REFUNDED DOCUMENT ISSUE DATE TTL REFUND 2326 20MAY08 COMMISSION 2 ORIGINAL ISSUE INFORMATION DQB*RF REFUND AUDIT REPORT AIRLINE DOCUMENT CODE NUMBER PNR-MVTQOB TAI/TMS 232 4777735359 MAY08 AGENT SINE/TIME ATR/1513 P4E8 NMC TRAINING ROOM DATE OF REFUND 20MAY08 FORM OF PAYMENT CC ER MYR REFUND AMOUNT 2326

Updated 25Sep08

Multiple Form of Payment (CASH/CREDIT) Ticket 3449000004 MALAYSIA AIRLINES 06FEB08 AUTO REFUND/TEST CASE ONE KULKUL 1B/PBAPEK NMC TRAINING ROOM KUALA LUMPUR /MY 99999992 /39/VMQ /0 10DEC20K 16JUN10DEC20K

KUALA LUMPUR MH 4Y 10JUN 1200 OKYLEE6M O LONDON HEATHROW MH 3Y 20JUN 1200 OKYLEE6M KUALA LUMPUR VOID VOID --VOID-VOID VOID --VOID-MYR 8732KUL MH LON1308.67MH KUL1308.67NUC2617.34END ROE3.3362 XT113UB 758YQ 51MY 257GB 871XTVI4005550000000001 8732 CASH 1179 / M 666666 MYR 9911 7766/ 232 MYR 8732 07001179 01693785046 3449000004 Refund WFR2323449000004AMH Screen 10 EXCH Database TKT - Paper Explanation: 1. Fill in R for Refund for the Unflown/Unused Segments accordingly. Segment 1 & 2 in this example 2. Type X in the NEXT field to go to the next Screen WF WFR N1.1 EXCH DATABASE TKT - PAPER AUTO REFUND/TEST CASE ONE SCREEN 10 2323449000004

TKT

ENTER A VALID TRANSACTION CODE FLT BK DATE BRDOFF 1 MH 4 Y 10JUN KULLHR 2 O MH 3 Y 20JUN LHRKUL

X-EXCH/R-REFUND/F-FLOWN FB/TKT DES STAT CODE YLEE6M PPR <R> R YLEE6M PPR <R> R

BASE MYR TAXES TTL MYR NEXT <X>

51

8732 MY 257 9911 MULTIDOCS < >

GB

871 XT VALIDATING CXR MH QUIT < >

Updated 25Sep08

Screen 30 Comparison Summary Explanation: 1. Fill in CHG FEE AMOUNT or Cancellation Penalty as applicable. MYR100 in this example 2. Type X in the NEXT field and Screen will redisplay with Trailer Message highlighted in red to verify Total less CHG FEE AMOUNT WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL SCREEN 30

BASE TTL TAXES TOTAL

EXCHANGE MYR 8732 1179 ---------9911 CHG FEE AMOUNT

REISSUE CUR MYR -8732 -1179 -----------9911 > <100

TOTAL TAX COMPARISON < > NEXT <X> X Explanation: 3. 4. Verify TOTAL highlighted in yellow

------------9911 QUIT < >

Type X in the NEXT field and Screen will redisplay for the final time with Trailer Message highlighted in red to verify Total less CHG FEE AMOUNT SCREEN 30

WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL

BASE TTL TAXES TOTAL

EXCHANGE MYR 8732 1179 ---------9911 CHG FEE AMOUNT

REISSUE CUR MYR -8732 -1179 -----------9911 < 100>

TOTAL TAX COMPARISON < > NEXT <X> X AMTVERIFY TOTAL AMT-REENTER TO CONTINUE

------------9811 QUIT < >

Updated 25Sep08

10

Explanation: 5. Verify TOTAL for the final time 6. Type X in the NEXT field to go to Screen. At this point system will send a message to the Airline to update the ETR Coupon Status to RFND. Important. This cannot be reversed. WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL SCREEN 30

BASE TTL TAXES TOTAL

EXCHANGE MYR 8732 1179 ---------9911 CHG FEE AMOUNT

REISSUE CUR MYR -8732 -1179 -----------9911 < 100>

TOTAL

------------9811

TAX COMPARISON < > NEXT <X> QUIT < > RFNDALLOWEDVERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT Refund Information Explanation: 1. 2. 3. 4. System returns the Commission Percent as per original sales information Total Refund Due highlighted will be reported to BSP Data Type X in the REFUND field to complete the refund transaction. Upon successful completion of the refund transaction, Refund Notice will print as well as Accounting Data and DQB Audit Report (DQB*RF)

WF WFR REFUND INFORMATION SCREEN 32 TKT 2323449000004 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE < > COMMISSION ON REFUND AMT OR PCT < 7> COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE MYR -9811 CASH X CK CC X CC NBR VI4005550000000001 CASH/OTHER AMT <1179 > 1179 DK NBR < > TOURCODE < > REFUND ACCOUNTING LINE DATA INVOICE NBR <0011096> FREE TEXT <PF FULL RFND DUE 9811 > REFUND <X> X

Updated 25Sep08

11

Refund Notice Explanation 1. This copy is for user information only 2. BSP will process the refund, calculate the Commission Recall of 7% on the Unused Fare which will be reflected on the Agent Billing Analysis and deducted from the Refund Value due Agent NMC TRAINING ROOM 232 1 MALAYSIA AIRLINES DATE OF ISSUE 06FEB08 KUALA LUMPUR MY REFUND NOTICE NAME AUTO REFUND/TEST CASE ONE TOUR CODE 99999992 CURRENCY CODE MYR INTERNATIONAL GROSS REFUND DOCUMENTS CPNS FARE PAID 8732 232 3449000004 6 12.. FARE USED CANX FEE 100 REFUND 8632 T/F/C MY 51 T/F/C GB 257 T/F/C XT 871 CARD NUMBER CASH 1179 CREDIT 8632 VI4005550000000001 REFUNDED DOCUMENT ISSUE DATE TTL REFUND 9811 06FEB08 COMMISSION 7 ORIGINAL ISSUE INFORMATION XT 113UB 758YQ

Refund Audit Report (DQB*RF) Explanation: 1. This is for user information 2. It lists the refund items by month. DQB*RF REFUND AUDIT REPORT

FEB08

P4E8 NMC TRAINING ROOM FORM OF PAYMENT MYR MYR MYR REFUND AMOUNT 8632 1179 9811

AIRLINE DOCUMENT AGENT DATE OF CODE NUMBER SINE/TIME REFUND PNR-PBAPEK AUTO REFUND/TEST CASE ONE 232 3449000004 A39/1600 06FEB08

CC CA TOTAL MP

Updated 25Sep08

12

B.

PARTIALLY UTILIZED REFUND - PUBLISHED FARE

Single Cash payment (INVAGT) Ticket 3449000005 MALAYSIA AIRLINES 06FEB08 AUTO REFUND/TEST CASE TWO KULKUL 1B/PBAPNL NMC TRAINING ROOM KUALA LUMPUR /MY 99999992 /39/VMQ /0 10DEC20K 16JUN10DEC20K

KUALA LUMPUR MH 4Y 10JUN 1200 OKYLEE6M O LONDON HEATHROW MH 3Y 20JUN 1200 OKYLEE6M KUALA LUMPUR VOID VOID --VOID-VOID VOID --VOID-MYR 8732KUL MH LON1308.67MH KUL1308.67NUC2617.34END ROE3.3362 XT113UB 758YQ 51MY 257GB 871XTCASH MYR 9911 7766/ 232 MYR8732 07001179 01693785142 3449000005 Refund Entry: WFR2323449000005AMH Screen 10 EXCH DATABASE TKT Explanation: 1. Fill in F for Flown for the Used Segments. Segment 1 in this example 2. Fill in R for Refund for the Unflown/Unused Segments accordingly. Segment 2 in this example 3. Type X in the NEXT field to go to the next Screen WF WFR EXCH DATABASE TKT - PAPER SCREEN 10 N1.1 AUTO REFUND/TEST CASE TWO TKT 2323449000005 ENTER A VALID TRANSACTION CODE FLT BK DATE BRDOFF 1 MH 4 Y 10JUN KULLHR 2 O MH 3 Y 20JUN LHRKUL X-EXCH/R-REFUND/F-FLOWN FB/TKT DES STAT CODE YLEE6M OK YLEE6M OK <R>

BASE MYR TAXES TTL MYR NEXT <X>

51

8732 MY 257 9911 MULTIDOCS < >

GB

871 XT VALIDATING CXR MH QUIT < >

Updated 25Sep08

13

Screen 20 - Itinerary Calculation Explanation: 1. Fill in the Fare Basis Code/Used Fare accordingly. The Used Fare may be in local currency amount or the equivalent in NUC amount 2. Type M for Manual to go to the next Screen WF WFRI ITINERARY CALCULATION - REFUND SCREEN 20 PSGR TYPE <ADT> SOLD/TKTD <KULKUL> PURCH DATE <06FEB08> BASE CURR MYR FARE CALC CURR <MYR> REISSUE PLCE <KUL> CXR MH CORP ID < > FB/TKT DES AMOUNT 1 KULLHR Y <YLEE6M > <4366 > F MH 10JUN Q < >

PRICE-P/MANUAL-M <M> Screen 13 - Used Tax Info

ADDL FARE CONSTRUCTION < > QUIT < >

Explanation: 1. System will display the original taxes as per sale information. 2. Remove the Unused Tax Amount/Code as applicable 3. Type X in the NEXT field to go to next Screen WF WFRM USED TAX INFO TKT 2323449000005 AMT CODE AMT < 51> <MY> < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > < > ZP < > < > XF < > SCREEN 13 CODE > AMT < > CODE < >

< < < < < <

< > > > > > >

< > < > < > < > < > < > < > ADDITIONAL TAXES-A

< >

NEXT <X> ADDITIONAL FARE < > ORIG TAXES DISPLAYED - MODIFY TO USED TAXES ONLY

QUIT

< >

Updated 25Sep08

14

Screen 24 - Fare Calc From PT of Origin Explanation: 1. Verify the Base Fare, Total Tax, and Total amounts. 2. Type X in the NEXT field to go to next Screen WF WFRC FARE CALC FROM PT OF ORIGIN SCREEN 24

FARE CALC < KUL MH LON4366YLEE68 MYR4366END > < > < > < > < > < > < > < > < > BASE MYR NEXT <X> 4366 TTL TAX < 51> TTL MYR RETURN TO AGENT PRICING 4417 < > QUIT < >

Screen 30 Comparison Summary Explanation: 1. Fill in CHG FEE AMOUNT or Cancellation Penalty as applicable. MYR50 in this example 2. Type X in the NEXT field and Screen will redisplay with Trailer Message highlighted to verify TOTAL less CHG FEE AMOUNT WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL SCREEN 30

BASE TTL TAXES TOTAL

EXCHANGE MYR 8732 1179 ---------9911

USED MYR 4366 51 ---------4417 CHG FEE AMOUNT

REISSUE CUR MYR -4366 -1128 -----------5494 <50 >

TOTAL TAX COMPARISON < > NEXT <X> RETURN TO AGENT PRICING

------------5494 < > QUIT < >

Updated 25Sep08

15

Explanation: 3. Verify TOTAL highlighted. 4. Type X in the NEXT field and Screen will redisplay for the final time with Trailer Message highlighted in red to verify TOTAL less CHG FEE AMOUNT WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL SCREEN 30

BASE TTL TAXES TOTAL

EXCHANGE MYR 8732 1179 ---------9911

USED MYR 4366 51 ---------4417 CHG FEE AMOUNT

REISSUE CUR MYR -4366 -1128 -----------5494 < 50>

TOTAL TAX COMPARISON < > NEXT <X> RETURN TO AGENT PRICING AMTVERIFY TOTAL AMT-REENTER TO CONTINUE

------------5444 < > QUIT < >

Explanation: 5. Verify TOTAL for the final time 6. Type X in the NEXT field to go to Screen. At this point system will send a message to the Airline to update the ETR Coupon Status to RFND. Important. This cannot be reversed. WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL SCREEN 30

BASE TTL TAXES TOTAL

EXCHANGE MYR 8732 1179 ---------9911

USED MYR 4366 51 ---------4417 CHG FEE AMOUNT

REISSUE CUR MYR -4366 -1128 -----------5494 < 50>

TOTAL

------------5444

TAX COMPARISON < > NEXT <X> RETURN TO AGENT PRICING < > QUIT < > RFNDALLOWEDVERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT

Updated 25Sep08

16

Screen 32 - Refund Information Explanation: 1. 2. 3. 4.

System returns the Commission Percent as per original sales information Total Refund Due highlighted will be reported to BSP Data Type X in the REFUND field to complete the refund transaction. Upon successful completion of the refund transaction, Refund Notice will print as well as Accounting Data and DQB Audit Report (DQB*RF)

WF WFR REFUND INFORMATION SCREEN 32 TKT 2323449000005 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE < > COMMISSION ON REFUND AMT COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE MYR -5444 CASH X CK CC CC NBR

OR PCT < 7>

DK NBR < > TOURCODE < > REFUND ACCOUNTING LINE DATA INVOICE NBR <0011097> FREE TEXT <PF PARTIAL RFND DUE 5444 > REFUND <X> MASK PROCESSING COMPLETE - MASK TERMINATED REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR REFUND TRANSACTION PROCESSED

Updated 25Sep08

17

Refund Notice Explanation 1. This copy is for user information only 2. BSP will process the refund, calculate the Commission Recall of 7% on the Unused Fare which will be reflected on the Agent Billing Analysis and deducted from the Refund Value due Agent NMC TRAINING ROOM 232 1 MALAYSIA AIRLINES REFUND NOTICE NAME AUTO REFUND/TEST CASE TWO CURRENCY CODE MYR INTERNATIONAL GROSS FARE PAID 8732 FARE USED 4366 CANX FEE 50 REFUND 4316 T/F/C GB 257 T/F/C UB 113 T/F/C YQ 758 CASH 5444 CARD NUMBER CREDIT TTL REFUND 5444 COMMISSION 7 Refund Audit Report (DQB*RF) Explanation: 1. This is for user information 2. It lists the refund items by month. DQB*RF REFUND AUDIT REPORT DATE OF ISSUE 06FEB08 TOUR CODE KUALA LUMPUR 99999992 MY

REFUND DOCUMENTS 232 3449000005

CPNS .2..

REFUNDED DOCUMENT ISSUE DATE 06FEB08 ORIGINAL ISSUE INFORMATION

FEB08

P4E8 NMC TRAINING ROOM FORM OF PAYMENT CA MYR REFUND AMOUNT 5444

AIRLINE DOCUMENT AGENT DATE OF CODE NUMBER SINE/TIME REFUND PNR-PBAPNL AUTO REFUND/TEST CASE TWO 232 3449000005 A39/1609 06FEB08

Updated 25Sep08

18

C.

FULL REFUND NET FARE

Single Cash Payment (INVAGT) Ticket 2324777735360 (Electronic Ticket)

Refund Entry: WFR2324777735360AMHN1.1 Screen 10 EXCH DATABASE TKT Explanation: 4. Fill in F for Flown for the Used Segments. Segment 1 in this example 5. Fill in R for Refund for the Unflown/Unused Segments accordingly. Segment 2 in this example Type X in the NEXT field to go to the next Screen WF WFR N1.1 EXCH DATABASE TKT - ELECTRONIC LIEW/JMS TKT SCREEN 10 2324777735360

ENTER A VALID TRANSACTION CODE FLT BK DATE BRDOFF 1 MH 72 Y 26MAY KULHKG 2 O MH 73 Y 29MAY HKGKUL

X-EXCH/R-REFUND/F-FLOWN FB/TKT DES STAT CODE YEE1M OK <R> YEE1M OK <R>

BASE MYR TAXES TTL MYR NEXT <X>

51

2991 MY 3271 MULTIDOCS

51 < >

HK

178 YQ VALIDATING CXR MH QUIT < >

Updated 25Sep08

19

Screen 30 Comparison Summary Explanation: 1. Fill in CHG FEE AMOUNT or Cancellation Penalty as applicable. MYR75 in this example 2. Type X in the NEXT field and Screen will redisplay with Trailer Message highlighted to verify TOTAL less CHG FEE AMOUNT WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL EXCHANGE MYR 2991 280 ---------3271 CHG FEE AMOUNT SCREEN 30

BASE TTL TAXES TOTAL

REISSUE CUR MYR -2991 -280 -----------3271 < 75> ------------3271 QUIT < >

TOTAL TAX COMPARISON < > NEXT <X>

Explanation: 3. Verify TOTAL highlighted. 4. Type X in the NEXT field and Screen will redisplay for the final time with Trailer Message highlighted in red to verify TOTAL less CHG FEE AMOUNT WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL EXCHANGE MYR 2991 280 ---------3271 CHG FEE AMOUNT SCREEN 30

BASE TTL TAXES TOTAL

REISSUE CUR MYR -2991 -280 -----------3271 < 75> ------------3196 QUIT < >

TOTAL TAX COMPARISON < > NEXT <X> VERIFY AMTVERIFY TOTAL AMT-REENTER TO CONTINUE

Updated 25Sep08

20

Explanation: 5. Verify TOTAL for the final time 6. Type X in the NEXT field to go to Screen. At this point system will send a message to the Airline to update the ETR Coupon Status to RFND. Important. This cannot be reversed WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL EXCHANGE MYR 2991 280 ---------3271 CHG FEE AMOUNT SCREEN 30

BASE TTL TAXES TOTAL

REISSUE CUR MYR -2991 -280 -----------3271 < 75> ------------3196

TOTAL

TAX COMPARISON < > NEXT <X> QUIT < > RFNDALLOWEDVERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT Screen 32 - Refund Information Explanation: 1. 2. 3. 4. System returns the Commission Percent as per original sales information Total Refund Due highlighted will be reported to BSP Data Type X in the REFUND field to complete the refund transaction. Upon successful completion of the refund transaction, Refund Notice will print as well as Accounting Data and DQB Audit Report (DQB*RF)

WF WFR REFUND INFORMATION SCREEN 32 TKT 2324777735360 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE 2325K99999O4R COMMISSION ON REFUND AMT OR PCT <0 > COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE MYR -3196 CASH X CK CC CC NBR DK NBR < > NET FARE < 550> SELLING FARE < > TOURCODE <M88 > REFUND ACCOUNTING LINE DATA INVOICE NBR <0011669> FREE TEXT < > REFUND <X> MASK PROCESSING COMPLETE - MASK TERMINATED

Indicate zero (0) if initial ticketing entry does not carry commission input.

Updated 25Sep08

21

REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR REFUND TRANSACTION PROCESSED Refund Notice Explanation 1. This copy is for user information only 2. BSP will process the refund, calculate the Commission Recall of 7% on the Unused Fare which will be reflected on the Agent Billing Analysis and deducted from the Refund Value due Agent

Refund Audit Report (DQB*RF) Explanation: 1. This is for user information 2. It lists the refund items by month.

DQB*RF REFUND AUDIT REPORT AIRLINE DOCUMENT CODE NUMBER PNR-MXSJWU LIEW/JMS 232 4777735360

MAY08 AGENT SINE/TIME ATR/0913

P4E8 NMC TRAINING ROOM DATE OF REFUND 21MAY08 FORM OF PAYMENT CA ER MYR REFUND AMOUNT 755

Updated 25Sep08

22

D.

PARTIALLY UTILIZED REFUND - NET FARE

Single cash payment (INVAGT) In the following example: Currency : MYR Gross fare : 11124 Net fare : 5230 Taxes : 51MY/52HK/102US/19YC/23XY/17XA/9AY/987YR/15XF Refund value : 2615 Used taxes : 51MY/52HK/102US/19YC/23XY/17XA/15XF (Refund of 987YR) WFR1605660029545ACX WF WFR N1.1 EXCH DATABASE TKT - ELECTRONIC OKALA/TMS TKT SCREEN 10 1605660029545

ENTER A VALID TRANSACTION CODE FLT BK DATE BRDOFF 1 CX 722 M 20SEP KULHKG 2 X CX 840 M 20SEP HKGJFK 3 O CX OPEN M JFKHKG 4 O CX OPEN M HKGKUL

X-EXCH/R-REFUND/F-FLOWN FB/TKT DES STAT CODE YR USED F YR USED F YR OK <R> YR OK <R>

BASE MYR TAXES TTL MYR NEXT <X>

51

11124 MY 52 12390 MULTIDOCS < >

HK

1163 XT VALIDATING CXR CX QUIT < >

WF WFRI ITINERARY CALCULATION - REFUND SCREEN 20 PSGR TYPE <ADT> SOLD/TKTD <KULKUL> PURCH DATE <12AUG08> BASE CURR MYR FARE CALC CURR <NUC NUC> NUC REISSUE PLCE <KUL> ORIG ROE < 3.32576 2576> 3.32576 CXR CX CORP ID < > FB/TKT DES AMOUNT 1 KULHKG M <YR > < > F YR CX 20SEP Q < > 2 <X>HKGJFK M <YR > <8509 > F YR 8509 CX 20SEP Q < >

Amend FARE CALC CURR <MYR> and ORIG ROE <1.000>

Indicate basis.

fare

Gross Fare Refund Value = Used Value In this example: 11124-2615=8509 ADDL FARE CONSTRUCTION < >

PRICE-P/MANUAL-M <M>

QUIT < >

Updated 25Sep08

23

All taxes will be displayed, indicate only the USED taxes. Remove the remaining.
WF WFRM USED TAX INFO TKT 1605660029545 AMT CODE AMT < 51> <MY> < 52> < 19> <YC> < 23> < 15> <XF> < > < > < > < > < > < > < > < > < > < > < > < > < > ZP < < XF <JFK4.5 NEXT <X> ADDITIONAL FARE < > ORIG TAXES DISPLAYED - MODIFY TO USED TAXES ONLY WF WFRC FARE CALC FROM PT OF ORIGIN SCREEN 13 CODE AMT <HK> < 102> <XY> < 17> < > < > < > < > < > < > < > < > < > < > ADDITIONAL TAXES-A > QUIT < > CODE <US> <XA> < > < > < > < > < > < > > >

SCREEN 24

FARE CALC < KUL CX X/HKG CX NYC8509MYR8509END < 4.5 < < < < < < < BASE MYR 8509 TTL TAX < 279> TTL MYR NEXT <X> RETURN TO AGENT PRICING < > WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL EXCHANGE MYR 11124 1266 ---------12390 USED MYR 8509 279 ---------8788 CHG FEE AMOUNT

> > > > > > > > > 8788 QUIT < > SCREEN 30

BASE TTL TAXES TOTAL

REISSUE CUR MYR -2615 -987 -----------3602 < ------------3602 QUIT < > >

TOTAL TAX COMPARISON < > NEXT <X>

RETURN TO AGENT PRICING < >

Updated 25Sep08

24

WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL EXCHANGE MYR 11124 1266 ---------12390 USED MYR 8509 279 ---------8788 CHG FEE AMOUNT

SCREEN 30

BASE TTL TAXES TOTAL

REISSUE CUR MYR -2615 -987 -----------3602 < 200> ------------3402 QUIT < >

TOTAL

TAX COMPARISON < > NEXT <X> RETURN TO AGENT PRICING < > AMTVERIFY TOTAL AMT-REENTER TO CONTINUE WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL EXCHANGE MYR 11124 1266 ---------12390 USED MYR 8509 279 ---------8788 CHG FEE AMOUNT

SCREEN 30

BASE TTL TAXES TOTAL

REISSUE CUR MYR -2615 -987 -----------3602 < 200> ------------3402 Confirm the REFUND fares and taxes before moving to next screen.

TOTAL

TAX COMPARISON < > NEXT <X> RETURN TO AGENT PRICING < > QUIT < > RFNDALLOWEDVERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT WF WFR REFUND INFORMATION SCREEN 32 TKT 1605660029545 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I

REFUND AUTHORIZATION CODE 1608081212230R COMMISSION ON REFUND AMT OR PCT <0 > 0 COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE MYR -2694 Indicate zero CASH X CK CC CC NBR (0) in PCT NF USED <2615 > DK NBR < > NET FARE < 5230> SELLING FARE < > TOURCODE <MAL1011/F500 > REFUND ACCOUNTING LINE DATA NF Used Net Fare INVOICE NBR < > Tourcode, FREE TEXT < > REFUND <X>

Updated 25Sep08

25

MASK PROCESSING COMPLETE - MASK TERMINATED REFUND TRANSACTION PROCESSED ETR REFUND TRANSACTION PROCESSED REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR

E.

FULL/PARTIALLY UTILIZED REFUND NON-DATABASE DOCUMENT.

1. ET no longer existing in airlines database.

Note: Prior to completion, DO analyze the fare and calculate the refund manually. Completion of Screen 12 is for the REFUND coupon(s) and its details. In the following example, this is a partially utilized ticket whereby return flight coupon is to be refunded. Details of ET : Ticket Number : 2324777739741 Date of issue : 03JUN08 Place of issue : KUL Form of Payment : INVAGT (CA) Fare calculation : HKG MH KUL Q4.23 459.75MH HKG459.75NUC919.50END ROE7.78676 Gross Fare : HKD7200 equivalent : MYR3140 Used Fare : HKD3620 Taxes : 51MY/51HK/178YQ Used Taxes : 51MY/51HK/89YQ Coupon(s) to be refunded: coupon 2 (if coupon 3 and 4, indicate as 34). WFR2324777739741AMH
Response:

WF WFRM EXCH NON-DATABASE DOCUMENT SCREEN 12 NAME <TAI/YCMS > TKT 2324777739741 EXCH CPNS <2 > ORIG ISSUE DATE/PLACE <03JUN08KUL> ORIG ISSUE IATA <99999992> ORIG ISSUE TKT NBR < > ORIG BOARDPOINT <HKG > TOURCODE < > VALIDATING CXR <MH> ORIG FOP CA <X> CK < > CC < > CC NBR < > NUC <459.75 > ROE <7.78676 > ISI < > NET < > BASE <HKD> <3580 > EQV <MYR> <1557 > TAXES <51 > <HK> <89 > <YQ> < > < > TTL <MYR> <1697 > ZP < > < > XF < > EXCH CODE- EXCH-X/RFND-R <R> NEXT <X> TAXES < > PARTIALLY USED < > MULTIDOCS < > QUIT < >

Updated 25Sep08

26

Response:

WF WFRR COMPARISON SUMMARY REISSUE PLACE KUL BASE HKD EQV TTL TAXES TOTAL 3580 EXCHANGE MYR 1557 140 ---------1697 CHG FEE AMOUNT

SCREEN 30 -3580 REISSUE CUR MYR -1557 -140 -----------1697 <150 > ------------1547 QUIT < >

TOTAL TAX COMPARISON < > NEXT <X>

Select NEXT <X> to move forward. System will prompt for verification on refund. At 1st attempt : VERIFY TOTAL AMT-REENTER TO CONTINUE At 2nd attempt : VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT Note: NOT allowed to reverse after 2nd attempt. Proceed to refund, select REFUND <X>. NOT allowed to cancel at this stage (screen 32).
Response:

WF WFR REFUND INFORMATION SCREEN 32 TKT 2324777739741 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND <I> REFUND AUTHORIZATION CODE < > COMMISSION ON REFUND AMT OR PCT <5 COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE MYR -1547 CASH X CK CC CC NBR CASH/OTHER AMT < > DK NBR < > TOURCODE < > REFUND ACCOUNTING LINE DATA INVOICE NBR < > FREE TEXT < > REFUND <X> Once successful, system will print the refund notice (RN). >

Updated 25Sep08

27

F.

TAX REFUNDS

Tax refunds allowed, if: cannot include penalty fee ticket not previously exchanged or refunded ticket that are wholly unused Important: Verify first that taxes refunded are indeed refundable. This type of refund is only valid for tickets that exist in the systems ticket database. Will not be able to select specific taxes to refund as ALL taxes will be refunded. Description Tax refund by ticket number Tax refund by ticket number and name select Tax refund using mask Tax refund using mask with name select Format WFRT<13 digit ticket number> Eg. WFRT2324437502123 WFRT<13 digit ticket number><name item> Eg. WFRT2329600152458N1.1 WFRN<13 digit ticket number> Eg. WFRN1606599782123 WFRN<13 digit ticket number><name item> Eg. WFRN2329600152458N1.1

1. 2. 3. 4.

Response:

REFUND TRANSACTION PROCESSED REFUND ACCOUTING DATA CREATED IN ACTIVE PNR Note : A refund accounting line is added to the PNR, a TR item is added to the *T field and a PQR record is stored in the PNR.

Updated 25Sep08

28