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BPR (Business Process Re-engineering) : the process of change for the betterment of the organization is BPR.

It is mainly used for the change in the work process and is known as workflow management. Importance of BPR :

Enable a company to become more competitive. Achieve cost reduction, quality increase, speed and service improvement. Employees work in team comprising of managers and engineers. Formation of interdisciplinary team. Coordination becomes easier and faster. Improving a process in BPR has following steps : Document current work process. Measure the process through customer feedback. Follow the process with modification. Measure the performance of process. Identify the areas which needs to be improved and implement process improvements. Measure the performance of new process. Methods to improve a process :

1. TQM (Total Quality Management) e.g. Six Sigma 2. Benchmark 3. Customer Focus 4. Shorter Cycle Time

Why focus of BPR is on process : Processes are essential part of every enterprise. There are 8 important processes in every enterprise Strategic Management Process Innovation Process Customer Service Process Resource Management Process Supply Chain Management Process Logistics management Process Measurement Process Other Supporting processes Customers feel the importance of processes. Concept of information management for effective information system : Database. Data Mining : A crucial step of knowledge discovery. Steps in knowledge discovery process : 1. Data Cleaning. 2. Data Integration 3. Data Selection 4. Data Transformation 5. Data Mining 6. Pattern Evaluation 7. Knowledge presentation Architecture of data mining has following components : 8. Database, data warehouse and information repository. 9. Database server 10. Data mining engine 11. Pattern evaluation model 1. 2. 1. 2. 3. 4. 5. 6. 7. 8. 3.

12. Graphical User Interface (GUI) Data Warehouse : It is collection of database. Characteristics are : 1. Subject oriented 2. Integrated 3. Non volatile 4. Time variant