Research methodology: The study has done on the basis of a survey method which comprise of twenty questions.

The data collection of the study is based on two source of data- primary data which has been collected in the form of questions and the secondary data has been done by referring journals, websites and books. Scope of the study: To study about the customer satisfaction on IRCTC operation. Problems faced by railways caterers and the methods of overcome of those problems. To check either good quality of food and drink are served. Therefore resources have found it indispensable to helps the executives, customers and other staffs to overcome the draw book of Railway Catering Service. Outcome of the Study: Railway catering is the government sector and in order to meet the customers need in terms of food. They placed it and serve to the customer based on their need. Only good quality of food and drinks are served. The food price are also very low and 24hourse service. In IRCTC services also made for some quality products of ice creams and hot milk. For this study, it is important to known to that excellent the customer experiment one meet and have to become the draw backer. Summary: The study is made emphasis on IRCTC. Through they offer the services, it is not satisfied the expectation of the passengers who often travel. The IRCTC should make the passengers full study away form. It also lay emphasis are the various service provided.

 As a nationalized industry, Indian rails development of its catering operations depends upon the governments policy towards the railways. Thus the mark 1 catering vehicle introduced after the second world were meant to be rescued after working life of ten years. In fact lack of investment on the railways delayed the replacement of stock until the 1970, during which time mark 3 vehicles have gradually been introduced. These are not significantly different from their predecessor, although there is a greater emphasis on fast food cooked on griddles for self service buffets. Veerash (outlook traveler). The food is brought in raw or semi-prepared state and cooking is finished in the front of the guest. Service is most elaborate and offers in the greatest afternoon. Food preparation is done by table dhote, and he is assistance by the chef the rang. The person who perform the Railway catering service should highly skilled. Vijay Dhawan (food and beverage service)