Nielsen Recruitment Test

Understanding consumers Usage and Attitudes on Body Wash in Vietnam

Version: August 2009

Confidential & Proprietary Copyright 2007 The Nielsen Company

Introduction to Test (1)

Thank you for participating in this test
The purpose of this test is to explore your ability to understand qualitative data and also how well you can communicate the implications of the information

This test is designed to be a real life situation. You will be a Nielsen consultant commissioned by a client to help them develop their understanding of Vietnam market
Qualitative research is based on the deep interviews with consumers/ respondents. Sample size is generally small and is centrally concerned with understanding things rather than with measuring them. Given that, qualitative findings will not be presented in statistical figures but more about understanding/ description and analysis

Research brief

April 26, 2012

Page 2

Confidential & Proprietary Copyright 2007 The Nielsen Company

Introduction to Test (2)

There will be 3 short transcripts containing all information in 3 qualitative interviews (3 .doc files). The transcripts includes Q bold questions that moderator/ interviewer asked consumers/ respondents ; and - (regular font size) answer from interviewee Your job will be to interpret the information and provide the client with a topline summary of key findings, conclusions, and recommendations. You will be asked questions by the audience, just like a real results presentation! Please write a topline summary of approximate 10 slides. You can freely format, design the layout, write whole sentences or short phases. Just present it in your most comfortable style in a presentation. Remember the most important goal here is for us to understand your ability to analyze qualitative findings, not to check your design! If you have any questions or do not understand the instructions, please do ask us, well be happy to explain further Good luck!

Research brief

April 26, 2012

Page 3

Confidential & Proprietary Copyright 2007 The Nielsen Company

The Test

Research brief

April 26, 2012

Page 4

Confidential & Proprietary Copyright 2007 The Nielsen Company

The scenarios
Vietnam is seen as the potential market for body wash with the rapid growth in the past 4 years. To keep up with this huge opportunity, A one of the leading personal care manufacturers in ASEAN would like to join this young but dynamic and potential market. To prepare for the launch, it is crucial to understand Vietnamese consumers need on body wash Nielsen has been chosen as the research partner in this study. You are a consultant working for Nielsen. Your job is to analyze the qualitative findings and to provide client conclusions and recommendations from these findings

Research brief

April 26, 2012

Page 5

Confidential & Proprietary Copyright 2007 The Nielsen Company

Research objectives
To understand what Vietnamese consumers expect on their body skin
To understand key drivers/ expectation on body wash

Research brief

April 26, 2012

Page 6

Confidential & Proprietary Copyright 2007 The Nielsen Company

Target consumers
Women between 25 and 45 years old Mix of SEC Have been using body wash at least in the past 1 year. Decision makers and purchasers

Research brief

April 26, 2012

Page 7

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion Women after giving birth to their children often have brown spot on their skin

Recommendation Making the shower product for the Young Mother, a shower that can eliminate all the brown spots on skin.

Women believe that Making the Medical vitamin can prevent the Shower product skin older providing vitamin to treat the old skin

Research brief

April 26, 2012

Page 8

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion Women always want the better things so they are willing to try new shower products if there is the news that it is better than their shower Women working in the office are afraid of dry skin

Recommendation Giving samples of new shower products for women trying while letting the sellers at supermarkets or shops telling good features of these shower products Making the shower product for Office Women that can provide the moisture for skin, prevent it from dryness.

Research brief

April 26, 2012

Page 9

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion Women are afraid of swimming because the chemical in swimming pool can harm their skin

Recommendation Making the shower product for Swimming Women. A shower that is used after swimming to clear all the harmful chemical, preventing skin from darkness and dryness. Focus on advertising that the shower product is luxury. Although the price is higher but can be acceptable.

Women believe that the luxury shower can be trust and better the cheaper products. They are also willing to buy them

Research brief

April 26, 2012

Page 10

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion
Women believe that Shower can not eliminate brown spots on skin. Only Skin Cream can do it.

Recommendation
Making women believe that there is a Shower product better than Skin Cream or creating a new product called Cream Shower which can eliminate brown spots by the chemical going through the thick layers of skin and prevent the sunlight

Research brief

April 26, 2012

Page 11

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion
Women are not sure that Shower can make their skin brighter and do not believe it can be brighten immediately.

Recommendation
Adding the Title Brighten Skin on the label of Shower to make women believe that shower really can brighten their skin steadily (although women do not think that shower can brighten skin but deeply in their hearts, they desire it, so they will believe it)

Research brief

April 26, 2012

Page 12

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion
Smell is the first factor makes women choose a shower (because smell can be tested immediately when women go to shops)

Recommendation

Smell of the shower has to be kept on their body all day. Now the smell only can be kept 2-3 hours.

Invest more than in the quality of smell of the shower especially gentle smell. Advertising that the smell can be kept on body during a day.

Research brief

April 26, 2012

Page 13

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion
Be influenced strongly by the seller at the shop or supermarket.

Recommendation Giving benefits to the sellers so they will suggest the good features of new shower product

There are not the Strengthen Skin, Smooth Skin, Minimizing Pore on the label of shower.

Adding more Strengthen Skin, Smooth Skin, Minimizing Pore advertising on the label of shower (before, these are only appear on the label of Face Cleaner)

Research brief

April 26, 2012

Page 14

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion
Women often go to the supermarket firstly to buy the shower products advertised on TV because they trust in the quality of products in Supermarket Women distinguish clearly the lines of products for Man and Women

Recommendation
After launching a new shower on TV, focus on the sellers and PR at the supermarkets and then the shops

Producing the specific shower products separately for Man and Women.

Research brief

April 26, 2012

Page 15

Confidential & Proprietary Copyright 2007 The Nielsen Company

Key Finding Because Im not the expert about skin so I can not describe it

Conclusion

Recommendation

Women do not have Using the advertisings much knowledge about having the experts the structure of skin instructing women about

the skin structure and how to protect them based on the features of shower products I think advance technology probably can do it Women believe in the advance of technology can eliminate the lumpy skin, minimize the pore, strengthen skin Using the advertising on TV or on label of product showing them that the shower products using advanced technology to eliminate the lumpy skin, minimize the pore, strengthen skin
Page 16
Confidential & Proprietary Copyright 2007 The Nielsen Company

Research brief

April 26, 2012

Conclusion

Recommendation

Women believe that the Using the gentle smell in gentle smell can shower and giving them reduce the tress the feature of reducing stress on the label of product

Women want to be more confident in communicating, working, enjoy their life and more beautiful in their husbands eyes

Making a Shower product that will bring the confidence for the business women. Help them not only successful in work but also at home with their husbands

Research brief

April 26, 2012

Page 17

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion

Recommendation

Women really love Advertising that the baby skin which is their shower product can desired skin make their skin become like their babys skin

Women like the gentle smells which are made from the nature

Making the shower products with the natural components of flowers

Research brief

April 26, 2012

Page 18

Confidential & Proprietary Copyright 2007 The Nielsen Company

Conclusion Women believe that the shower products made in VN is not better than Europe, Japan and Korea although the same brand

Recommendation Using the European name, components or even the place of factory. So the women will trust more in the quality of shower products.

Research brief

April 26, 2012

Page 19

Confidential & Proprietary Copyright 2007 The Nielsen Company

Write your findings here and the subsequent slides

Most important expected on Skin & Shower Product of Women:
Smooth Skin Gentle Smell Strengthen Skin Feeling softly when touching skin Baby skin Pink-White skin Non brown spots on skin Nourish skin

Research brief

April 26, 2012

Page 20

Confidential & Proprietary Copyright 2007 The Nielsen Company

Thank You

Cook Report Research brief

April 26, 2012

Copyright 2007 The Nielsen Company Confidential & Proprietary Copyright 2007 The Nielsen Company

Page 21

Confidential & Proprietary