RMA Procedure (Hardware Only)

1. Within 90days (Exchange Only)

Get the serial numbers of the equipments Send the RMA Request Sheet Charge the whole amount of certain equipment but only offline charge otherwise customers have to return the equipments first then We will send the substitute equipments Send the substitute equipments with the return stamp Customers have to return that equipment within 10days unless it will be charged on request

2. After 90days (Exchange Only)

Get the serial numbers of the equipments Send the RMA Request Sheet Charge the whole amount of certain equipment but only offline charge otherwise customers have to return the equipments first then We will send the substitute equipments Send the substitute equipments with the return stamp Send that equipment to the manufacturer Charge the 30% of the manufacturer's charge and $50 minimum - Without maintenance contract : $15.00(Handling Fee) + Shipping Gold Service - Free rental, Silver and Bronze Service Flat rental fee, No Maintenance Customers Rental fee is vary in situation