Sanjay Bhargava (sanjaybhargava@ yahoo.

com)
My background I am 54 years old currently based in New Delhi. I have a passion for using disruptive innovation to build businesses. I am an engineer from IIT, Mumbai (1973-78) and an MBA (Gold Medallist) from IIM, Ahmedabad (1978-80). I worked with TAS (Tata Administrative Services) for eighteen months and then joined Citibank in late 1981.I have built three businesses in transactional financial services that have become market leaders in different geographies and remained leaders even after I left. 2004- Date I relocated to Delhi, India and have consulted with firms in the financial transactional space (FINO, Nucleus Software, Easy Bill, and Western Union). I invested in three start-ups as an angel investor (worked for four months with one of them) and almost started an early stage venture fund along with a partner before founding a company called Eko in the mobile based financial inclusion space. Bill Gates visited Eko in late 2008 because he had heard Eko was doing innovative work. Eko has received an innovation grant from his foundation through CGAP. Eko in late 2010 crossed 100000 customers and received significant venture funding. I do not have any responsibilities with Eko and am free to pursue anything else with no restrictions. 2001-2003- I joined Infosys in Fremont, USA and helped incubate their BPO business which was later called Progeon. I left to become a Reuters Digital Vision Fellow at Stanford University from Sep 2002 to June 2003 where I did a project selling Jaipur quilts on eBay. This is now being supported by Ford Foundation. I gained a good understanding of social entrepreneurship and the NGO world during this year. The focus of the fellowship was on how ICT could be used to bridge the digital divide. 1999-2001 PayPal has an over 80% market share in the online payment business. I was on the management team and was one of the first few employees. I have been recognized as one of the key contributors to PayPals success on Wikipedia 1994-1999 I worked with Citibank in New York in various roles the last of which headed strategy and quality globally for the banks division of Global Cash Management 1989-1994 In Thailand with Citibank I grew the market share in the custodial services business from 1% to 36%. Customers in this business are few large institutions and will switch only if they see a huge advantage. We understood needs and then used technology, pricing and a migration model to get customers to switch.

1985-1989- With Citibank I built a business which had 95% market share in corporate cash management. 275 of the top 300 companies in India used Citibank and we moved over 5% of Indias GDP. Citibank had only six branches in four cities but we built a network with smaller banks, used disruptive innovation and flawless customer service to win share.