CHAPTER I

1.1 INTRODUCTION At the turn of a new millennium , the business environment has undergone a rapid transformation with the Internet, making it possible for a large number of users to access vast amounts of information through a diverse array of technical tools and services. Never before have consumers been able to shop from anywhere at any time with a few clicks of their mouse. The modern industrial world is very much advanced in technology and competition in the world is intense. The user of a computer is provided with the HARDWARE and SOFTWARE, the two source of the computer. Much of the software will be programs which facilities the fast automatic management of the computer system resource. The Mobile Store Management System is one can go into almost required solution regarding the Mobile store. This software package provides guidance for all the mobile shop purpose, as a perfect guide, the current demand for such software became needful. This project will provide for computerization of a small enterprise whose main goal is to keep track on their inventory and billing process and wants to change from paper based transaction to computerized transaction. The mobile store management will make storing of the product records, employee records, purchase information, and customer registration information a lot easier. The supplier and sales information in the web database will automatically generate bills when the customer buys the mobile. The bill history can be retrieved promptly. And reports will be generated based on different criterias. The product could be implemented in an average sized organization, which will not be very keen on spending loads of money on ledgers. Whereas our product will greatly reduce the running by the use of application service provider or by a remote access which allow Home users to get access to the Internet through remote access to an
Internet service provider (ISP). And also there is no requirement to store books or accounts

because the data is directly stored in the web database.

1.2 CONCEPTUAL FRAMEWORK

The study focuses on the Online Store Management System. This currently processing manually that often results to tedious work. The suggested Online Store Management System. could help make the work faster and easier with an assurance that it should have accurate output. It also helps the management to monitor all transactions because the said system possesses integrity and user friendly features so with its suggested features and capability would eliminate the current system problem. This chapter also addresses customers goal-directed information search in the online marketplace. To understand customer search behavior in this unique environment, relevant theoretical perspectives are drawn to provide a conceptual framework that provides an explanation of consumers online search behavior. In an environment characterized by human-computer interaction, the framework includes consumers choice to search information online and two sets of variables domain and system (personal) and interruptions and information load (system), affecting information search between and within Web sites. Several implications of this conceptual framework are also discussed.
Customers Choice of Buying /Shopping Online
System Variables Interruptions (-) Information Load (-) Personal Variables

Online Market

Domain Expertise (+) System Expertise (+)

Search Behavior

Online Information Search

Figure 1.1 Conceptual framework of customers search behavior

1.3 STATEMENT OF THE PROBLEM

The study intends to investigate the benefits of Online Mobile Store Management System particularly in all Mobile Store here in Mangagoy. Based on the researchers observation,

mostly of those Mobile Store encountered the same problems. Specifically, this are the following problems encountered: 1. Theres no intranet application that would be useful for the store to advertise their products all over the internet. 2. Records are not securely stored. 3. No application that generates bill. 4. They dont have good system to manage the inventory and sales report of the store. 5. No application that works in a multi-user environment and develops the profit and loss accounts of the firm.

1.4 OBJECTIVE OF THE STUDY

This software helps customer to find different mobiles, their features, and new updates easily. It is designed such a way that one can view all the updates of the mobile from any place through online. The software will help in easy maintaining and updating products in the website for the administrator. Also have a quick and easy comparison of different products for the customers. This objective of the study also is the assertion statement of the problem with the general objectives and specific objectives desired outcome of the research process. General Objective The general objective of the study is to develop an Online System and a Web based Application that would help the owner of the Mobile Store to manage his/her business.

Specific Objective These are the following objectives that a researchers would like to achieve: To be able to publish an online system that would help the business administrator to manage the transaction of their mobile stores. To secure the records that would be stored in web database. To develop a system that will manage the inventory and sales report of the store. To create an application that would generate bill for particular customer that has entered his/her credit card details to buy those products he/she desired. To create an application that works in a multi-user environment and develops the profit and loss accounts of the firm.

1.5 SCOPE AND DELIMITATION

The project entitled Online Mobile Store Management System enables customer to buy mobiles or accessories from anywhere through online. This application advertises some of the products for shopping. To buy products, customer has to create an account. Those who does not have an account, they can only view the available product. They cant buy it. Once the customer has created account, not only he can view the products, he can also add the product to the cart and also he can place an order to buy those products. This application then generates bill for that particular customer. After the confirmation, the customer has to enter his credit card details to buy those products. By the stated scope this system then will reduce the manual operation required to maintain all the records of booking information. And also generates the various reports for analysis. Main concept of the project is to enter transaction reports and to maintain customer records. Hence this software can be used in any mobile showroom to maintain their record easily. The project Online Mobile Store Management System is developed in Java. The proposed system is not capable of any wireless connection such as Bluetooth and infrared and does not deal with the other process of the store.

1.6 SINIFICANCE OF THE STUDY

The researchers conducted this study to develop an Online System for Mobiles Stores here in Mangagoy, Bislig City t h a t w i l l really fit to their business and to provide a solution to the seen problem of the said store and to systematically improve business through the implementation of a the conducted study. 1. Store The store will be able to compete with the other competitors using computerbased, not just computer based but an online based system to sell their products online. Also, they could be able to manage and organize their records such us customers profile, and other related information and avoid the filling up of voluminous forms. Through this, the Mobile Store could be able to secure their records and provide a good connection between them and their customers. 2. Clients The customers will be able to access easily the services of the company at any time through the use of the online system and to lessen the time consumption without the need of personal transaction. 3. Proponents The proponents will be able to broaden the proponents knowledge about system analysis, cycle and development and to expose themselves in their field through Principles and Concepts from books, journals and online resources. 4. Future Researchers The future researchers will be able to read and use this research paper as a reference for their own and other related studies and to improve this for further development due to the rapid advancement of technology.

1.7 DEFINITION OF TERMS

Clients - someone who pays for goods or services. __________________________

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http://www.thefreedictionary.com/Clients

Mobile - Digital Technology Pertaining to or noting a cell phone, usually one with computing ability, or a portable, wireless computing device used while held in the hand, as in mobile tablet; mobile PDA; mobile app . __________________________________
http://dictionary.reference.com/browse/mobile?s=t&ld=1062

Online - connected by computer to one or more other computers or networks, as through a commercial electronic information service or the Internet.

__________________________________
http://dictionary.reference.com/browse/online?s=t&ld=1062

Database - a collection of information organized into interrelated tables of data and specifications of data objects. ____________________________________
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http://databases.about.com/cs/administration/g/database.htm

Java - Trademark. A high-level, object-oriented computer programming language used especially to create interactive applications running over the Internet. __________________________________
http://dictionary.reference.com/browse/java?s=t&ld=1062

Proponents - a person who puts forward a proposition or proposal. ___________________________________

http://dictionary.reference.com/browse/proponents?s=t&ld=1062

CHAPTER II
RIVIEW OF RELATED STUDIES
This chapter will show you the bases of where the proponents relate their study. The different systems on the following pages were taken from the internet in order to be more guided by their features and by the way their system flows. This related literature and study is simply the summary of all the existing systems that were found functional and well-organized.

Online Mobile Shopping June 13, 2012 ASP.NET, ASP.NET Projects, Project Ideas, Project Report, Project Synopsis, SQL Server,Web based project Ideas Online Mobile Shopping project is aimed at developing a Web application that depicts online Shopping of mobiles and purchasing using Payment Gateway. Using this software, companies can improve the efficiency of their services. Online Shopping is one of the applications to improve the marketing of the companys products. This web application involves all the features of the online shopping.

This system will reduce the manual operation required to maintain all the records of booking information. And also generates the various reports for analysis. Main concept of the project is to enter transaction reports and to maintain customer records. Hence this software can be used in any mobile showroom to maintain their record easily. ___________________________________________________________________
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http://www.freestudentprojects.com/studentprojectreport/projectreport/online-mobileshopping/#more-777

Stores Management System

Stores Management System is a web based manufacturing system that enables a manufacturing industry to schedule its manufacturing operations based on the daily update of sales from its dealers. Once the sales figures of items for the past week are entered by the dealers over the internet along with the orders for the next delivery, the schedule for the next weeks production will be drawn up. A report of the required raw materials or parts will be drawn up with the product requirements over the internet & asked to quote their rates.

Once the rates are quoted, the order will be placed with the required delivery schedules. Once the parts the parts are supplied the stocks will be updated. Then a production plan will be drawn up taking the bill of materials into consideration. Once the production plan is approved, the stock will be updated when the material is issued. Once the finished products are available the delivery schedules will be drawn up based on the orders placed by the Dealers. The stocks with the dealers will also be maintained. Project Title: Stores Management System The Benefits of the Stores Management System is

It is used as an intranet Application. Providing High-Security. Easy Business Solutions.

Stores are required for the following purposes:1. Capital works

2. Operation and Maintenances Works 3. Other Commercial activities like hiring equipment etc.., In this project modules under study are Material Issues module, Reports module. Material Issues module deals with the Issues functionality of the application. It mainly contains two operations namely Material issues i.e. Issues issued to works based on field requisitions and Inter stores issues i.e. material issues to other stores based on inter store requisitions. For these two operations, we have to issue the gate passes for both types of operations. Reports module deals with the Reports provided by the application. This module contains various reports namely Monthly SRB Report, Monthly SIB Report, Monthly Section Wise Issues Reports, Priced Ledger, Monthly Stores Abstract, Monthly Work Order wise Details and Monthly Stock Report. ______________________________________________________________ http://www.freestudentprojects.com/studentprojectreport/projectreport/storesmanagement-system/

Web Systems Design and Online Consumer Behavior Human rational behavior is shaped by a scissors whose two blades are the structure of task environments and the computational capabilities of the actor. (Simon, 1990, p. 7) As the opening quote illustrates, consumer behavior is determined by the interaction between the properties of personal information processing systems and the properties of task environments. Consumer decision processes are constructive in nature constructed by the decision makers themselves (Bettman et al., 1998) as well as the context of the particular external environment (e.g., information presentation format, time pressure) in which the decisions are made (Bettman, Johnson, Luce and Payne, 1993; Bettman and Kakkar, 1977; Coupey, 1994; Payne, 1982). From the perspective of consumers, the Internet has changed their relationship with sellers because of the unprecedented increase in the number of choices and levels of control over the message (Sheth and Sisodia, 1999). It has also changed the decisionmaking environment by the amount, type, and format of information available to consumers (Alba et al., 1997; Bakos, 1997) because it provides tools for information storage, for information search and for decision analysis. Tools such as bookmarks, search engines, and decision aids (shopbots) are likely to influence consumer information

search behavior. In addition, the Internet has transformed consumer behavior in two ways: (1) transformation of the consumers into online shoppers that requires the usage of computers, and (2) transformation of the physical stores into a marketspace that is information technology intensive (Koufaris, Kambil and LaBarbera, 2001). In order to understand online consumer behavior, it is necessary to include the interaction between the combined roles of consumer/computer user and information technology provided by the online stores. Personal factors such as domain and system expertise as well as system factors such as information load and interruptions will impose certain search costs on consumers and influence online information search. As a market discontinuity (Mahajan and Wind, 1989), the Internet is likely to have a profound effect on how consumers construct and adjust their decision-making processes appropriately to the new decision-making environment. How are expectations about changes in consumer search behavior being realized in an online environment? The remainder of this chapter presents a conceptual framework to understand consumer search behavior in an online environment. Figure 1-2 proposes a conceptual framework of consumer information search in an online environment. In the consumer decision process, information search begins when consumers recognize a purchase problem. To solve this problem, consumers have the choice of searching for information from two channels. They can search for information exclusively online or off-line, or in combination (Peterson et al., 1997). The specific choice of information channels is likely to influence the amount of information searched in the Web-based market (Peterson et al., 1997). The process of online information search is characterized by the human-computer interaction termed navigation, which is influenced by system and personal factors. Consequently, these factors will affect the amount of information in an online environment.

Figure 1-2. Conceptual framework of online search behavior Consumer Channel Choice With the Internet as an additional option, consumers can choose (1) whether to focus on a product or service category, or a brand at any stage of the information acquisition process, (2) whether to use the Internet or a conventional retail channel for information acquisition, and (3) whether to use the Internet or a conventional retail channel for the

final transaction and brand acquisition (Peterson et al., 1997). There are four possible choice outcomes :

Search online and purchase off-line Search off-line and purchase online Search and purchase online Search and purchase off-line

This chapter only focuses on consumers decision to search for information and purchase online. Purchasing online requires consumers to change their conventional behavior. Behavioral change is difficult and often requires incentives such as explicit monetary savings or increased convenience. Several empirical studies have attempted to provide some insights on the factors influencing consumers to engage in online shopping (Bellman et al., 1999; Degeratu et al., 1999; Jarvenpaa and Todd, 1997). In their survey, Jarvenpaa and Todd (1999) found that convenience was the single most salient benefit of online shopping. Similarly, Degeratu et al. (1999) found online shoppers to have higher incomes and higher opportunity costs. They are likely, therefore, to be more convenience sensitive and less price sensitive. Bellman et al. (1999) also found that online buyers have wired lifestyles, are time starved, and seek new ways to find information and buy things that are faster and more convenient . In summary, these studies suggest that consumers who decide to shop online often expect minimal external search cost. Therefore, when consumers perceive that shopping off-line is inconvenient, they are likely to use the Internet for information acquisition. In other words, for consumers to search for information online, the perceived external search cost is lower in an online environment than in the physical market. In the online environment, external search costs have been significantly reduced to mouse clicks. However, information in such an environment is highly visual and perceptual. It is likely to increase cognitive search costs that affect consumers search for information. In addition, information search online is characterized by human-computer interaction requiring consumers ability and knowledge to acquire information (Hodkison et al., 2000; Spence, 1999). In order to search online, consumers must not only be able to locate the Web sites of interest and move between sites but also to acquire information within the sites. There are several ways to identify the location of Web sites: (1) via search engine, (2) via manual entry of a URL, and (3) via memory-aid of a browser such as bookmarks. Given the vast amount of information available on the Internet, these search techniques will affect consumer information search (Hodkison et al., 2000). As a result, the Internet imposes a certain degree of cognitive search cost on consumers, negatively impacting the amount of information searched.

Effects of Personal and System Factors In the information-rich online environment, consumers need to be transformed as computer users as well (Koufaris et al., 2001). They must be able to identify the location of information and employ efficient search techniques, hence, personal variables such as domain and system expertise are likely to affect consumers search for information. Further, coupled with personal variables, system factors such as interruption and information load are likely to impose search costs on consumers and influence the amount of information search. Personal Variables Domain Expertise Domain expertise involves knowledge that allows consumers to solve problems quickly and effectively. It is defined as the ability to identify, evaluate and exploit marketplace opportunities, and consists of mental representations which guide consumer search behavior. The way-finding paradigm suggests that consumers have a cognitive map built on three types of spatial knowledge landmark, route and survey knowledge (Hodkison et al., 2000; Spence, 1999). This cognitive map consists of a form of general knowledge of the world that aids humans in navigation tasks (Dillion et al., 1993, p. 172). For example, consumers may have some knowledge of the use of search engines and of the specific portal sites for a variety of product offerings. Because of this cognitive map, consumers are able to plan routes, avoid becoming lost, or identify shortcuts (Dillion et al., 1993, p. 173) during information search. Consumers with broader cognitive maps are able to identify information easily and efficiently . Apart from the way-finding paradigm, both the economics and psychology literature conceptualize knowledge as product- related knowledge including objective and subjective knowledge (Brucks, 1985). Objective knowledge is conceptualized as what a consumer actually knows , whereas subjective knowledge is defined as the consumers perception of the amount of information he/she knows about the product category. The conceptual relationship between ability and external information search activity is similar (Cacioppo & Petty, 1986). Perceived ability to search is defined as the perceived cognitive capability of searching for and processing information (Spreng and Schimt, 1996, p. 248). It involves cognitive processing ability, knowledge of procedures for searching, and knowledge of sources of information (Brucks, 1985). Empirical studies have found knowledge to be positively related with information search in the physical environment (Alba and Hutchinson, 1987; Putrevu and Ratchford, 1997; Urbany, Dickson and Kalapurakal, 1996). It is necessary to note that knowledge of the electronic environment could precede the knowledge of product categories and thus play an important role in the process of information search in an online environment. In order to search for information online, consumers must know where to search for product category information of interest. In

this research, knowledge is broadly defined to include knowledge of electronic markets as well as product categories. Unlike the familiar physical environment, where consumers are exposed to the location of stores in a myriad of ways, exposure to Web sites occurs from more active browsing or bookmarking behaviors. Since the Internet, particularly online shopping, is a new phenomenon , identifying online stores is often aided by directories from portals or advertising media. Therefore, consumers with a higher level of domain expertise will search for more information between sites because they are able to effectively locate the information and evaluate the information in the search process. System Expertise In order to search for information in an online environment, consumers must possess a basic capacity to manipulate and interact with the physical interface of a search system. For example, the abilities to begin and end, to read from the screen, to make selections from various types of menus , and manage various functions on the computer are characteristics of system expertise. It is defined as skills needed to use computers as well as navigate the WWW. As Ratchford et al. (2001) point out, fixed cost to using the Internet is high. Not only do consumers need access to a computer system and the Internet but also a considerable amount of knowledge is required. Similarly, Hodkison et al. (2000) noted that consumers search techniques will seriously affect their decision processes. Expectedly, computer skills as well as search techniques are likely to influence consumers ability to efficiently locate and search for information and will thus impact the level of perceived search cost. System Variables Information Load The distinctive capability of the Internet is to provide access to a tremendous amount of information, including information of low value to the consumer, such as inaccurate search queries, recommendations based on the consumers previous purchase, unorganized information, etc. These may increase information load and impose a cognitive processing burden on consumers. Information overload has been found to influence the consumer decision process (Jocoby, 1974; Jocoby, Speller and Berning, 1974) and decrease the amount of information search (Cook, 1993). In addition, research by Jansen et al. (2000) with the Excite search engine found that consumer queries on the Web are brief. Most users did not go beyond their first and only query. Based on these findings, it is likely that high information load increases external search costs and thus prevents consumers from accessing more information.

Interruptions The Internet is an interactive information search and decision environment for consumers, providing them with greater control over information. Features such as banner ads, pop-up windows , and intelligent agents that make purchase recommendations are being used frequently by marketers to push information, to attract consumer attention, and to promote sales. Other interactive features such as surveys and user registration act as distractions to the consumers search process and further affect their decision performance and satisfaction (Xia and Sudharshan, 2000). Empirical studies on interruptions indicate they distract subjects from the current activity, and demand the allocation of cognitive capacity for processing the interruption (Kahneman, 1973). An interruption leads to extra time needed for the original task (Laird, Laird and Fruehling, 1983). Additionally, Norman and Bobrow (1975) suggest that interruptions distract attention and place great demands on cognitive processing. In order to keep the consumer motivated, there must be an appropriate level of interruption (Xia and Sudharshan, 2000). Beyond a certain threshold, interruptions may become seriously dysfunctional . As the frequency of interruptions increases, cognitive demand may become very high and the task may become onerous, causing severe frustration. Therefore, it is likely to increase consumers perceived search cost and reduce external information search. _______________________________
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http://flylib.com/books/en/2.509.1.10/1/

ABSTRACT

Information Technology has been growing rapidly, with the course of time, as technology and human knowledge converge to a twilight, the need for the betterment of their own sustaining life also increases. Rapid need of high speed data access and faster delivery is one of the major requirements of a product. Technology has given many gifts to the human race to lead a sophisticated life. One of the fabulous gifts was Mobile Phone which was invented by Joel Engel and Richard Frenkiel in 1983.

As the havoc increase in the platform of cellular phone, there must be well organized software which makes it possible for a management of a mobile store to maintain a healthy business. Thus getting interested on this matter we started thinking to develop a software name ONLINE MOBILE STORE MANAGEMENT SYSTEM. The ONLINE MOBILE STORE MANAGEMENT SYSTEM will make storing of the product records, employee records, purchase information, and customer registration information. The supplier and sales information which will be saved in the web database will automatically generate bills when the customer buys the mobile. Then the bill history can be retrieved promptly and reports will be generated based on different criterias.

ONLINE MOBILE STORE MANAGEMENT SYSTEM

________________________________________________________________________

A Thesis Presented to the Faculty of the Bachelor of Science in Computer Science of ANDRES SORIANO COLLEGE Mangagoy, Bislig City

In Partial Fulfillment of the Requirement for the Degree of Bachelor of Science in Computer Science (BSCS)

_______________________________________________________________________

By:
Arnel Y. Ramos Romel S. Yakit Maria Luz C. Flores Erna Grace P. Saturos