Ess F

2012
EMPLOYEE SATISFACTION SURVEY
ESS Project- Analysis Submitted by Dr. Sakshi Batta(IHMR, Jaipur) Project Guide Ms Pushpam Kashyap, Head HR FORTIS HOSPITAL SHALIMAR BAGH
April-May,2012 Employee Satisfaction Survey Fortis hospital, Shalimar Bagh Page 1
Employee Satisfaction Survey

Employee satisfaction is the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace. Employee satisfaction is often measured by anonymous employee satisfaction surveys administered periodically that gauge employee satisfaction.
Why did we conduct the Employee Satisfaction Survey?

The purpose of this survey was:
To gather our employees' views about working with us and other related aspects. To improve any area/s which the survey highlights as potential sources of dissatisfaction, whilst building on the things we do well. To create a happier, more congenial, challenging & an exciting workplace for all. To highlight aspects with which employees are satisfied and also those where there is room for improvement. To enable the Administration to better understand employees perspective on their job and how they feel about working for Fortis Hospital Shalimar Bagh.
Fortis hospital, Shalimar Bagh
Page 2
Methodology
The survey questionnaire has 6 Sections that has some close-ended questions with a 5-Point Response scale along with the 6th option of cant say, allowing the employee to mark this when her/she does not have any view on a particular question. There are also some open-ended questions under each section to capture more details from the employees for better understanding of their views and suggestions. To complete the survey, 3 options were available to the employees: 1. Responses to all questions could be filled in the ESAT Survey Questionnaire (soft copy) sent to everyone via an email from mypalhr id and the response could be filled in boxes by coloring it with the color RED and sent to ess.sb@fortishealthcare.com. 2. Hard Copies of the ESAT Forms were available in the HR Dept. These could be taken and filled in with pen and submitted back to HR Dept or dropped in the ESS Drop-Box placed in the Cafeteria. 3. HR Team members took a tour of the various floors along with the ESAT Forms during the Survey period and explained the Questions to the employees for better understanding and helped them in filling the Questionnaire on the spot. The forms were submitted to them or Dropped in the ESS Drop-Box placed in the Cafeteria. Writing name on the ESAT Form was optional, but it was mandatory to mention Department and other employee details and to fill in the Responses to ALL the questions. The ESS Questionnaire is enclosed herewith as annexure I at the end. ESAT Survey was announced open on March 26, 2012 and remained open for one month for employees. ESAT Survey Questionnaire Response submission last date was April 25, 2012. 293 out of 547 employees responded to the questionnaire.
Employee Satisfaction Survey Fortis hospital, Shalimar Bagh Page 3
We focused the ESAT survey on the following 6 parameters:
Organization
Department
Career and Development
Relationship with Seniors/ Managers
Benefits and Compensation
Working Conditions and Environment
Page 4
I.
About Organization:
PRIDE
VISION
MISSION
COMMUNICATION
There are open communication channels from employees to management in my hospital.
I take a lot of Pride in telling that I work in Fortis Health Care.
Organization's VISION Motivates me.
I understand and feel a sense of ownership towards my hospital's MISSION.
There are open communication channels from management to employees in my hospital.
Page 5
II. About Department/Work:
OPPORTUNITY TO LEARN
RECOGNITION
UTILIZATION
MORALE
COMMUNICATION
My job gives me opportunity to learn.
I receive the right amount of recognition for my work.
I feel optimally utilized in my job.
The morale in my department is high.
People in my department communicate sufficiently with one another.
Page 6
III. About Career and Development:
PERFORMANCE
TRAINING
GROWTH OPPORTUNITY
My performance is regularly reviewed and discussed with me.
I am satisfied with opportunities of formal and informal training/ skill development provided to do my job well.
I am aware of the opportunities of growth/ career advancement provided in the organization.
Page 7
IV. About Relationship With Seniors / Managers:
LISTENS
TEAMWORK
PERFORMANCE EXPECTATION
FEEDBACK
My seniors actively listens to my suggestions and addresses my concerns.
My seniors promote atmosphere of teamwork.
It is clear to me what my manager expects of me reagarding my job performance.
My manager provides me with valuable feedback and coaching and provides actionable suggestions on what can i do to improve.
Page 8
V. About Benefits and Compensation:
BENEFITS
SALARY
RECREATIONAL ACTIVITIES
LEAVES
I am satisfied with the Hospital's employee benefits Program like rewards, medical insurance, Employee discount policy etc.
I believe my salary is fair for my responsibilties/ position and market norms.
I am satisfied with the recreational activities provided by the hospital like HTMLs, Employee get togethers etc.
I get my leaves as per my requirements and eligibility.
Page 9
VI. About Working Conditions and Environment:
JOB SECURITY
BASIC AMENITIES
WORK-LIFE BALANCE
COMMITMENT
RIGHTS & RESPONSIBILIT IES
I believe my job is secure.
The basic amenities like clean wash rooms, dining hall, parking etc are provided.
I am able to balance my professional and personal life.
I am committed to staying with the organization for the next two years.
I am aware of my Rights and Responsibiliti es as an employee.
Page 10
55 % of the employees completed the EMPLOYEE SATISFACTION SURVEY

Percentage distribution of respondents according to the bands
100%= 547
X(Doctors), 6 W(Doctors), 15
EXECUTIVES(B and C band), 12 Y(Doctors) , 20
45%
(254)
A(Non-medical staff), 62
V(Paramedics), 34
55%
(293)
N(Nurses), 142
Page 11
Overall response on all 6 parameters ORGANIZATION 73%
Distinctive 85+ Superior 70-84 Common 50-69 Not effective <50
DEPARTMENT 79%
WORKING CONDITION AND ENVIRONMENT 74%
CAREER AND DEVELOPMENT 74%
BENEFIT AND COMPENSATION 60%
SCORES STRONGER ON RELATIONSHIP WITH SENIORS AND DEPARTMENT SCORES LOWEST ON BENEFIT AND COMPENSATION
N = 293 out of 547
RELATIONSHIP WITH SENIORS 82%
Page 12
Staff- Band A,B and C response on all 6 parameters ORGANIZATION 86%
DEPARTMENT 85%
N = 74 out of 146
SCORES STRONGER ON RELATIONSHIP WITH SENIORS AND WORKING CONDITIONS AND ENVIRONMENT SCORES LOWEST ON BENEFIT AND COMPENSATION AND CAREER DEVELOPMENT Response rate is 60%
Page 13
Band A response on all 6 parameters ORGANIZATION 88%
DEPARTMENT 86%
SCORES STRONGER ON RELATIONSHIP WITH SENIORS AND CAREER DEVELOPMENT Distinctive scores on all parameters Response rate is 61%
N = 62 out of 101
Page 14
Executives Band B and C response on all 6 parameters ORGANIZATION 79%

DEPARTMENT 79%
SCORES STRONGER ON RELATIONSHIP WITH SENIORS SCORES LOWEST ON CAREER AND DEVELOPMENT(not effective) Response rate is 35%
N = 12 out of 34

Fortis hospital, Shalimar Bagh Page 15
DOCTORS response on all 6 parameters ORGANIZATION 78%
DEPARTMENT 82%
WORKING CONDITION AND ENVIRONMENT 79% SCORES STRONGER ON RELATIONSHIP WITH SENIORS AND DEPARTMENT SCORES LOWEST ON BENEFIT AND COMPENSATION Response rate is 46%
N = 41 out of 89
Page 16
DOCTORS- Band W response on all 6 parameters ORGANIZATION 53%

DEPARTMENT 64%
WORKING CONDITION AND ENVIRONMENT 69% SCORES STRONGER ON RELATIONSHIP WITH SENIORS SCORES LOWEST ON BENEFIT AND COMPENSATION (not effective) Response rate was very less 33% only
N = 15 out of 46
Page 17
DOCTORS Band X response on all 6 parameters ORGANIZATION 89%
DEPARTMENT 97%
N = 6 out of 14
SCORES STRONGER ON DEPARTMENT AND RELATIONSHIP WITH SENIORS SCORES LOWEST ON BENEFIT AND COMPENSATION Response rate is 43%
Page 18
DOCTORS Band Y response on all 6 parameters ORGANIZATION 93%
DEPARTMENT 91%
WORKING CONDITION AND ENVIRONMENT 82% SCORES STRONGER ON ORGANIZATION AND DEPARTMENT SCORES LOWEST ON CAREER AND DEVELOPMENT Response rate is 69%
RELATIONSHIP WITH SENIORS

N = 20 out of 29
86%
Page 19
NURSES Band N response on all 6 parameters ORGANIZATION 63%
DEPARTMENT 73%
N = 142 out of 267

SCORES STRONGER ON WORKING CONDITION AND ENVIRONMENT SCORES LOWEST ON BENEFIT AND COMPENSATION Response rate is 53%
Page 20
Paramedical Staff Band V response on all 6 parameters ORGANIZATION 79%
DEPARTMENT 91%
RELATIONSHIP WITH SENIORS

N = 34 out of 55
SCORES STRONGER ON DEPARTMENT AND RELATIONSHIP WITH SENIORS SCORES LOWEST ON BENEFIT AND COMPENSATION Response rate is 62%
90%
Page 21
Distinctive 85+ Superior 70-84
Overall Comparative score on all parameters
Common 50-69 Not effective <50
Organization
Department
Career and Development
Relationship with seniors
Benefifts and Compensation
Working Environment and Conditions 78%
Executives(B and C band)(n=12) A band(n=62)
79%
79%
47 % 90%
85%
69%
88%
86%
92%
86%
89%
W band (doctors)(n=15) X band (doctors)(n=6) Y band (doctors)(n=20) N band (nurses) (n=142) V band (paramedics) (n=34)
53%
64%
58%
75%
42 % 67%
69%
89%
97%
83%
92%
90%
93%
91%
73%
86%
76%
82%
63%
73%
69%
83%
62%
79%
79%
91%
87%
90%
72%
82%
Page 22
Distinctive 85+ Superior 70-84
Tenure Wise Comparative score on all parameters
Common 50-69 Not effective <50
Organization
Department
Career and Development 63%
Relationship with seniors
Benefifts and Compensation
Less than 6 months (n=18)
Working Environment and Conditions 73%
64%
66%
71%
58%
6 months to 1 year (n=74)
71%
77%
71%
80%
55%
70%
1 year to 3 years (n=158)
76%
82%
77%
85%
62%
76%
3 years to 5 years (n=4)
92%
75%
75%
88%
94%
100%
More than 5 years (n=10)
77%
95%
87%
85%
80%
92%
Page 23
About Organization
N = 293
OVERALL
No response Can't say 6% 2%
Agree Neutral Disagree Can't say
PRIDE.
-1
-8
-5
84
VISION
Dissatisfi ed 15%
-2-4
-12
81
Neutral 17%
Satisfied 60%
MISION
-3 -6
-10
80
-3 -17
-12
68
COMMUNICATION
-4 -15 -13 66
Page 24
Staff Band A,B and C Response About Organization

N = 74
Agree Neutral
Disagree
Can't say
OVERALL
No response Can't say 7% Dissatisfie d 6% 1%
PRIDE
-1 97
VISION
-7
92
Neutral 12%
MISSION
-3 -4
93
Satisfied 74%
COMMUNICATION
-3 -11 -5
80
-4-9 -1
81
Page 25
Band A Staff Response About Organization

N = 62
Agree Neutral
Disagree
OVERALL
No response 6%
Can't say
PRIDE VISION
-2
97
Can't say 2% Dissatisfie d 5%
-5
94
Neutral 13%
-3
MISSION
-3
94
Satisfied 74%
-3 -8 -3
84
COMMUNICATION
-5 -6 -2 84
Page 26
Executives (B and C Band) Response About Organization

N = 12
Agree Neutral
Disagree
Can't say
OVERALL
No response 8% Dissatisfie d 8%
PRIDE
100
VISION MISSION
Satisfied 75%
-17
83
Neutral 9%
-8
92
-17
-25
58
COMMUNICATION
-25 67
Page 27
Doctors Response About Organization

N= 41
Agree Neutral
Disagree
Can't say
OVERALL
No response Can't say 5% 0%
PRIDE VISION
-10 -5
85
-22
78
Neutral 5%
Dissatisfie d 15%
MISSION
-2-10 -12
76
Satisfied 75%
-12 -10
78
COMMUNICATION
-5 -10 -10 76
Page 28
Band W Response About Organization

N = 15
Agree Neutral
Disagree
Can't say
OVERALL PRIDE VIsion

-27 -7 67
-47
53
Dissatisfie d 40%
Satisfied 47%
Mission
-27
-27
47
-20 Neutral 13%
-20
60
COMMUNICATION
-13 -20 -20 47
Page 29
Band X Response About Organization

N=6
Agree Neutral
Disagree
Can't say
OVERALL
PRIDE VISION MISSION
100
100
-17
83
-17 Satisfied 100%
83
COMMUNICATION
-17 -17 67
Page 30
Band Y Response About Organization

N = 20
Agree Neutral
Disagree
OVERALL PRIDE
No response 10% -5 95
Can't say
VISION MISSION
-10
90
-5
95
Satisfied 90%
-10
90
COMMUNICATION
100
Page 31
NURSES Band N Response About Organization

N= 142
Agree Neutral
Disagree
Can't say
OVERALL
Can't say 1% No response 4%
PRIDE VISION
-2-13 -7
75
-5 -9 -12
73
Dissatisfi ed 25%
Satisfied 48%
MISSION
-4-10 -13
72
Neutral 22%
-4 -25 -11
60
COMMUNICATION
-6 -25 -15 54
Page 32
Paramedical Staff Band V Response About Organization

N = 34
Agree Neutral
OVERALL
Disagree
Can't say
No response 9% Can't say 9% Dissatis fied 0%
PRIDE VISION
-9
91
-9
91
Neutral 20%
MISSION
Satisfied 62% -12
-9
91
-21
68
COMMUNICATION
-4 -15 -15 71
Page 33
About Department/Work
N = 293
Agree Neutral Disagree Can't say No respons e 6% Can't say 2% Dissatisf ied 15% Neutral 17% Satisfie d 60%
OPPORTUNITY TO LEARN .
RECOGNITION UTILIZATION
-4 -24
-4 -1 -4
90
-11
60
-2 -10
-7
79
MORALE COMMUNICATION
-6 -2 -9 81
-5 -1 -2
85
Page 34
Staff A, B and C Response About Department/work

N = 74
Agree Neutral
OVERALL
No Can't say Dissatisfie response 1% d 3% Neutral 3% 7%
Disagree Can't say
OPPORTUNITY TO LEARN RECOGNITION UTILIZATION MORALE
-1 -1
96
-4-11 -9
74
-3 -7 -3
84
Satisfied 86%
-4 -5 -5
80
COMMUNICATION
-5 -3
89
Page 35
Band A Response About Department/Work

N = 62
Agree
Neutral
OVERALL
No response Dissatisfie Can't say 3% d 2% 3%
Disagree Can't say
OPPORTUNITY TO LEARN RECOGNITION UTILIZATION
-2
97
Neutral 8%
-5 -11 -6
76
-3-5
87
Satisfied 84%
-5-3-5
81
-5
92
Page 36
Executives Band B And C Response about Department/Work

N = 12
Agree
OVERALL OPPORTUNITY TO LEARN RECOGNITION UTILIZATION MORALE COMMUNICATION

-8 -25
Neutral Disagree Can't say
-8
92
67
-17 -17
67
Satisfied 100%
-17 -8
75
-8 -17
75
Page 37
Doctors Response About Department/Work

N = 41
Agree
OVERALL
No response 0% Can't say 3%
OPPORTUNITY TO LEARN RECOGNITION UTILIZATION
-12
85
Neutral 7%
Dissatisfi ed 12%
-15 -12
73
-17 -5
78
Satisfied 78%
MORALE
-5 -15
80
COMMUNICATION
-2
98
Page 38
Band W Response About Department/Work

N = 15
Agree Neutral
Disagree
OVERALL OPPORTUNITY TO LEARN RECOGNITION

Dissatisfi ed 27% -40 -33 67
Can't say
-20
40
UTILIZATION
Neutral 13% Satisfied 60%
-27 -7
67
MORALE
-13 -27
60
COMMUNICATION
-7
93
Page 39
Band X Response About Department/Work

N=6
Agree Neutral
Disagree
OVERALL OPPORTUNITY TO LEARN

Neutral 17% 100
Can't say
RECOGNITION UTILIZATION
100
100
Satisfied 83%
100
100
Page 40
Band Y Response About Department/Work

N = 20
Agree Neutral
Disagree
OVERALL
Can't say Dissatisfie 5% d 5%
Can't say
OPPORTUNITY TO LEARN RECOGNITION

-10
95
90
UTILIZATION
-15 -5
85
MORALE
Satisfied 90%
-10
90
COMMUNICATION
100
Page 41
Nurses Band N Response About Department/Work

N = 142
Agree Neutral
Disagree
OVERALL
No Can't say response 3% 1%
Can't say
OPPORTUNITY TO LEARN
-1 -5 -8
85
RECOGNITION
Dissatisfi ed 17% Neutral 12% Satisfied 67%
-3
-37
-11
47
UTILIZATION
-1 -8 -12
76
MORALE
-1-13 -6
77
COMMUNICATION
-2-8-3
85
Page 42
Paramedical Staff Band V Response About Department/Work

N = 34
Agree Neutral
Disagree
OVERALL
No response Neutral 6% 3%
Can't say
OPPORTUNITY TO LEARN RECOGNITION

-9 -12 -9 71
100
UTILIZATION
-3 -3 -6
88
Satisfied 91%
-3 -3
94
100
Page 43
About Career And Development

N = 293
PERFORMANCE
-15 -1 -12 71
TRAINING
-12 -2 -9 77
GROWTH OPPORTUNITY
-3
-13
-9
75
Page 44
Staff Band A, B and C Response About Career And Development

N = 74
Agree
PERFORMANCE
-3 -4
-8
85
TRAINING
-3 -4 -7
86
GROWTH OPPORTUNITY
-3 -3
-14
78
Page 45
Band A Response About Career And Development

N = 62
Agree
PERFORMANCE
-3-2-3
92
TRAINING
-3
97
GROWTH OPPORTUNITY
-2 -11 -2
82
Page 46
Executives Band B and C Response About Career And Development

N = 12
Agree
PERFORMANCE
-17
-33
50
TRAINING
-17
-25
-25
33
GROWTH OPPORTUNITY
-8
-8
-25
58
Page 47
Doctors Response About Career And Development

N = 41
Agree
PERFORMANCE
-10
-15
76
TRAINING
-7
-7
-17
68
GROWTH OPPORTUNITY
-7
-15
-15
63
Page 48
Band W Response About Career And Development

N = 15
Agree
PERFORMANCE
-20
-20
60
TRAINING
-7
-27
67
GROWTH OPPORTUINTY
-33
-20
47
Page 49
Band X Response About Career And Development

N=6
Agree
PERFORMANCE
-17
83
TRAINING
-17
83
GROWTH OPPORTUNITY
-17
83
Page 50
Band Y Response About Career And Development

N = 20
Agree
PERFORMANCE
-5 -10 85
TRAINING
-15
-5
-15
65
GROWTH OPPORTUNITY
-15
-5 -10
70
Page 51
Nurses Band N Response About Career And Development

N= 142
Agree
PERFORMANCE
-1
-20
-20
57
TRAINING
-13
-12
74
GROWTH OPPORTUNITY
-2
-16
-6
75
Page 52
Paramedical Staff Band V Response About Career And Development

N = 34
Agree
Neutral
Disagree Can't say
PERFORMANCE
-6
94
TRAINING
-18
82
GROWTH OPPORTUNITY
-12
-3
85
Page 53
About Relationship With Seniors/ Managers

N = 293
LISTEN
-1
-11
-6
83
TEAMWORK
-1
-6
-8
84
PERFORMANCE EXPECTATION FEEDBACK

-2
-3
-6
-5
84
-11
-6
78
Page 54
Staff Band A, B, and C Response About Relationship With Seniors/ Managers

N = 74
Agree
Neutral
Disagree Can't say
LISTEN
-1 -3 -1
93
TEAMWORK PERFORMANCE EXPECTATION FEEDBACK
-3 -5
88
-3-1 -1
93
-1 -7
91
Page 55
Band A Response About Relationship With Seniors/ Managers

N = 62
Agree
Neutral
Disagree Can't say
LISTEN
-2-2
95
TEAM WORK PERFORMANCE EXPECTATION FEEDBACK
-3 -3
80
-2-2
95
-2 -6
90
Page 56
Executives Band B and C Response About Relationship With Seniors/ Managers

N =12
LISTEN
-17
83
TEAM WORK
-17
83
-8
-8
83
-8
92
Page 57
Doctors Response About Relationship With Seniors/ Managers

N= 41
Agree
LISTEN
-15
-5
85
-2
-12
85
-10 -2
83
-5
-7
-5
78
Page 58
Band W Response About Relationship With Seniors/ Managers

N= 15
Agree
LISTEN
-20
-7
73
TEAM WORK
-7
-20
73
-20
-7
73
-13
-7
80
Page 59
Band X Response About Relationship With Seniors/ Managers

N=6
LISTEN
100
TEAM WORK
100
83
83
Page 60
Band Y Response About Relationship With Seniors/ Managers

N = 20
Agree
Neutral
Disagree Can't say
LISTEN
-5 -5
90

-10
-10
90
-5
90
-5 -5
75
Page 61
Nurses Band N Response About Relationship With Seniors/ Managers

N = 142
LISTEN
-1
-18
-6
75
TEAM WORK
-2
-1 -10
-8
80
-2 -11
-8
77
-18
-8
70
Page 62
Paramedical Staff Band V Response About Relationship With Seniors/ Managers

N = 34
LISTEN
-3
-12
85
TEAM WORK PERFORMANCE EXPECTATION
-3 -3
91
-3 -3
94
FEEDBACK
-6 -3
91
Page 63
About Benefits And Compensation

N = 293
BENEFITS
-2
-33
-12
52
SALARY
-2
-40
-14
43
RECREATIONAL ACTIVITIES LEAVES
-2
-13
-11
73
-3
-16
-8
72
Page 64
Staff Band A, B and C Response About Benefits And Compensation

N = 62
Agree
BENEFITS
-7
-8
82
SALARY
-4
-18
-8
68
-4
95
-3 -5 -1
88
Page 65
Band A Response About Benefits And Compensation

N= 62
BENEFITS
-3
-8
85
SALARY
-3
-11
-10
73
-2
97
LEAVES
-2 -6
89
Page 66
Executives Band B and C Response About Benefits And Compensation

N= 12
Agree
Neutral
Disagree Can't say
BENEFITS
-25
-8
67
SALARY
-8
-50
42
-17
83
-8
-8
83
Page 67
Doctors Response About Benefits And Compensation

N = 41
BENEFITS
-2
-22
-7
68
SALARY
-49
-17
34

-2
-7 -7 -7
78
-17
-12
68
Page 68
Band W Response About Benefits And Compensation

N = 15
BENEFITS
-7
-47
-7
40
SALARY
-73
-13
13
-7
-13
-7
73
LEAVES
-7
-33
-20
40
Page 69
Band X Response About Benefits And Compensation

N= 6
Agree
BENEFITS
-17
-17
83
SALARY
-33
-33
33

-17
-17
83
-17
67
Page 70
Band Y Response About Benefits And Compensation

N= 34
BENEFITS
-10
-5
85
SALARY
-35
-15
50
-5 -5
-10
80
-5 -5
90
Page 71
Nurses Band N Response About Benefits And Compensation

N = 142
BENEFITS
-2
-53
-13
30
SALARY
-1
-53
-16
30
-2
-23
-15
59
-3
-27
-7
61
Page 72
Paramedical Staff Band VResponse About Benefits And Compensation

N = 34
BENEFITS SALARY RECREATIONAL ACTIVITIES LEAVES
-3
-18
-21
59
-9
-18
-12
62
-3-3
-15
79
-3 -9
88
Page 73
About Working Conditions And Environment

N = 293
JOB SECURITY
BASIC AMENITIES WORK- LIFE BALANCE COMMITMENT RIGHTS And RESPONSIBILITIES
-6
-13
-12
65
-1 -8
-6
84
-2
-15
-7
73
-14
-10
-14
60
-1-4 -2
86
Page 74
Staff Band A, B and C Response About Working Conditions And Environment

N = 74
JOB SECURITY BASIC AMENITIES
-8 -3 -9
80
-3
96
WORK- LIFE BALANCE COMMITMENT

RIGHTS AND RESPONSIBILITIES
-3 -4 -4
89
-14
-1 -5
77
93
Page 75
Band A Response About Working Conditions And Environment

N = 62
Agree
JOB SECURITY BASIC AMENITIES WORK - LIFE BALANCE COMMITMENT RIGHTS AND RESPONSIBILITIES
-6 -3 -5
85
-2
97
-2-3 -3
92
-13
-2 -5
77
92
Page 76
Executives Band B and C Response About Working Conditions And Environment

N = 12
JOB SECURITY
BASIC AMENITIES WORK - LIFE BALANCE COMMITMENT RIGHTS AND RESPONSIBILITIES
-17
-33
50
-8
92
-8
-8
-8
75
-17
-8
75
100
Page 77
Doctors Response About Working Conditions And Environment

N = 41
JOB SECURITY BASIC AMENITIES WORK LIFE BALANCE
-15
-12
-15
59
-5 -2
93
-5
-12
-15
68
COMMITMENT
RIGHTS AND RESPONSIBILITIES
-12 -2 -5
80
-2 -2
93
Page 78
Band W Response About Working Conditions And Environment

N = 15
Agree
-7
-13
-27
53
-7
-7
87
-20
-20
60
-27
-7
-7
60
-7
87
Page 79
Band X Response About Working Conditions And Environment

N=6
-17
-17
83
100
-17
67
100
100
Page 80
Band Y Response About Working Conditions And Environment

N = 20
JOB SECURITY BASIC AMENITIES WORK - LIFE BALANCE COMMITMENT RIGHTS AND RESPONSIBLITIES
-20
-15
-10
55
-5
95
-10 -5 -10
75
-5 -5
90
-5
95
Page 81
Nurses Band N Response About Working Conditions And Environment

N =142
Agree
Neutral
Disagree Can't say
-14
-1
-22
-11
58
-1 -15
-8
73
-1
-25
-6
64
-19
-23
42
-1 -7 -4
80
Page 82
Paramedical Staff Band V Response About Working Conditions And Environment

N = 34
Agree Neutral
Disagree
Can't say
JOB SECURITY BASIC AMENITIES
-12 -3
-15
68
-6
94
WORK - LIFE BALANCE

COMMITMENT RIGHTS AND RESPONSIBILITIES
-18
-6 -3 -6
82
-9
74
-3-3
91
Page 83
Page 84
What I like best in hospital

Good, Comfortable, Cordial, safe and secure environment Discipline Neat and clean Rules and regulations Work culture Reputation Team work Patient satisfaction and Quality patient care Infrastructure and building Brand name FORTIS Futuristic Proud to be FORTISIAN Cooperation and coordination between employees
Quality of patient care The coordination and support of staff from head to foot My duty Our nursing coordinator has good communication with us 1)Proper training 2)Improve knowledge and skills Best working- get the complete knowledge/ improve knowledge and skills by the help of education departments Getting opportunity to learn work Provide patient care 1)Proper channel for all things 2)Good salary3)good atmosphere 4)Getting opportunity to learn more 5)Seniors and coworkers are good, they always helping 6)Best nursing superintendent and incharge Better patient care and well managing my department Fortis hospital, Shalimar Bagh Page 85
Improve my knowledge Learning new process in the hospital Good aesthetic building Nothing- Nursing is not only a job but also its a service to the community. Nurse is the back bone of hospital. So nurse should get the remuneration, unfortunately it is not happening here Stress free environment specially near mine Fortis is one of the best hospitals in India and employees will get same recognition 1)Best part is association with doctors, patients 2)Got the opportunity to learn a lot and freedom to do things differently Solving patient queries and helping them in every aspect 1)As a person working in Fortis, I have my rights to speak up of mine mind 2)I can contact my HOD for any help anytime All the facilities are available in this hospital Because of new hospital thats why I like Mentally not that much stress from hospital side so that I want to work with Fortis hospital Assisting surgeons in all cases 1)Desire to achieve and attain newer heights in healthcare business 2) Compassionate intentions It has best of facilities Opportunity for growth and personal development 1)It has given me a platform to build my career 2)Definitely made good use of the opportunity 1)It is committed for Patient care 2)Good and friendly work atmosphere Listening music of Fortis on phone cal The administrative staff is cordial so far and we hope to do well That hard work is being recognized by the organization and credit you deserve is given to you The work is set and streamlined 1)Profession approach to work 2)Cordial relationship The good infrastructure helps us to operate different and rare surgeries and improve surgical skills Positive aura with full cooperation of colleagues 1) I find things in place always 2) Things are done in very methodical and professional manner. 1)Good infrastructure 2)All facilities available Availability of medical facilities indoor Stress free environment 1)The best thing about my hospital is that there is a protocol(fixed) for doing any job and the best part is this protocol followed by every one 2)I am happy that good discipline is followed Comfortable working environment Fortis hospital, Shalimar Bagh Page 86
Working in a comfort zone with easy communicability Family and homely work environment with everyone within reach of communication A place where I can help sick people and keep up with my social life also 1)Respect 2)Recognition Good name in public
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Things hospital should do to make it better work place

Increase the number of staff Increase salary More focus on academics and conferences Periodic training Proper staff patient ratio Decrease the workload Make it employee friendly Organize outdoor events, tours
By doing more "fun" and "engaging" work Treat everyone equally More focus on academics, research, organizing tutorials, seminars, conferences Training of vendors Liberty in shift timing More discounted facilities for employees in health management Fully committed with patient Periodic meeting and fully committed with patients Fully committed with patient Periodic orientation Fully committed with patient Better communication with each other Periodic orientation Fortisian have one unique dress code or I card must be changed that will make work place to be better and friendly with each other Proper information at proper time should be given to employee 1)Need appropriate training for respective post (ICN). 2)Need individual identity(ICN) recognized by particular uniform. 1)Computer on Wheels in ICU. 2)Wi-Fi network Fortis hospital, Shalimar Bagh Page 88
Avoid personal harassment in front of colleagues by superiors Please take the work load of nursing department Review of management system Better communication with the nursing staff and emphasis on quality 1)Very neat and tidy 2)Well qualified staffs 3)Hi fi technician etc Be Doctor Friendly (patient is king & Doctor is ?) Increase salary according to experience Give attractive salary according to the experience and also medical benefits for all the staff not according to the post Payment should be according to Current living cost To make a best environmental system Pick and drop facility to be provided 1)More academic sessions. 2)Try to get DNB 1)Adequate staff 2) Availability of equipments/items 3) Conducting meetings and listening to the problems faced by the employees 3)Solving the problem faced by staff which are discussed in meetings Reduce the work load and replace with enough staff (manpower) Attractive Salary 1)Provide adequate number of staff 2)Stop forcefully making us to do double duties 1)Salary need to be increased 2)Allot more nursing staff Proper management of Fortis Health Care Limited 1)Staff shortage 2)Avoid the double duties. It may cause mental and physical illness and that lead to get decreased output from each staff Everything is fine and apart from that there is some partiality between staff Better Discipline They need managing very carefully to the patients with new technologies Cooperation 1)There is no facility for Library for reading various books and Journal 2)There is no provision of overtime duty hours salary if Exceeds 48 hours/ week as per ESI Act 1)Salary need to be increased 2)Allot more nursing staff 1)Sufficient staff 2)Good salary Get confidence of employees Adequate number of staff 1)Inservice education 2)Awards and incentives to the best employees Good communication with administration and medical staff New technology Fortis hospital, Shalimar Bagh Page 89
Proper growth 1)Adequate staff 2)Duty timing Staff strength should be increased Please improve staff ratio to patient 1)Adequate staff 2)Proper Duty Timing 3)Proper salary - increase at least for two year completed employees Need human power My colleagues are very cooperative and friendly 1)More Patients 2)Better equipment 3)Work to get sense of accomplishment 4)All employees need to be more patient centric Involvement in Dining Hall (food Quality and service Improvement in meal quality No Outsourcing - Engineering Department 1)Extra duties should be stopped 2)Mental stress on duty is high Proper coordination between department All the equipments should be placed near to the working area. Motivational get togethers 1)Increase nurses and their salary. 2)Maintain staff patient ratio Staff members should be increased Coordination Staff strength Reduce the work load of the nursing staff by means of increasing the number of staff Decrease the workload We should be more professional at all level More training should be conducted Intake of more medical staff Everything of the Fortis Hospital is better, there is no need to do anything but I have one thing to change or make it better that improve communication with patients Better working atmosphere Increase manpower Continue doing good things To follow 5s concept in every department of hospital People should be more cooperative 1)Some people having no manners to talk 2)To be honest in their work Recruit nice people who have manners to talk Training sessions Employee friendly More Manpower support 1)Training outside organization 2)salary correction 3) Transparency in appraisals as per experience and qualification Fortis hospital, Shalimar Bagh Page 90
Hospital should provide opportunities to employees according to their capabilities so that no one feel underestimated and salary should be given accordingly 1)We have to hire name and fame doctors in SB 2)More advertising in North-West Delhi side areas 1)Positive atmosphere 2)Team work/unity 3)Less of confusion/issues 1)External team building activities 2)Cross functional More involvement of the team (down line) as in staff as well More Focus on employee satisfaction including doctor/Non-medical staff Respect everyone Get a time to time feedback from employees Make it more employee friendly Approach towards staff 1)Provide sufficient- staff nurse 2)Without sufficient staff we can't give proper care to the patient that will get more complaint also Increase salary Please improve man power Medicine prescription card will be written by the doctor's only Can change documentation 1)A pollution free non busy atmosphere 2)Committed(70%) doctors, other staff support Everything is good 1)Discharge of TPA patient is very slow 2)Increase number of nurses in the organization for better work place 1)Increase the number of nurses for better workplace 2)Discharge process is not good for the patient specially TPA 1)Reduce the number of nurse-patient ratio 2)Should give the proper counseling regarding the admission, treatment and discharge procedure from IPD 1)Sufficient staff 2)Good salary There should be open communication and cooperation between all departments 1)Staff deficiency and double duties 2)Also mental harassment from authority More publicity for hospital 1)Overall work culture can be improved 2)The coordination between different departments can be better than what it is 1)Staff members should cooperate with each other 2)Those who are working from morning also have right to take rest atleast for 10 minutes. 3)Seniors should not allow others who have late shifts than others to go and roll here and there 1)We can have feedback form at OPD registration or at POD so that we come to know the view of patient 2)We can have printed OPD schedule of doctors Provide sufficient staff for each department so that we can avoid double duties. This will help to improve patient care Increase more staff nurses Separate calling bell for the nurses and GDA, housekeeping. Intermittently they have to check availability of water, room clean or not. Patients are everytime calling sisters to meet their this type of need we are running everytime for these people Departmenting and direction is priority Fortis hospital, Shalimar Bagh Page 91
Departmentally educate the new things 1)Timings 2)Proper number of staff 3)Monthly reward according to department 1)Timings 2)Proper number of staff 3)Monthly reward according to department In service education Nursing staff increase Comparison of standards with bench mark in industry rather than internal (within Fortis) comparison and benchmarking 1)Differentiate between super specialists and specialists 2)Full time doctors are given priorities as they are totally committed to this place only 3)Stop outsourcing department 4)Increase infrastructure More connect with the ground level staff (nurses, GDAs, technicians) by HR It is very balanced Listen to needs and take of seniors What I feel after working for 1 year is that we have a team of talented people who are working here and their talent should be utilized with best of equipments and infrastructure to them To have Senior Resident on Duty in department of varied specialties who can deliver better care to patients and organize classes for resident doctors to update in superspeciality case of concerned superspeciality More professional interaction and discussion Sustained efforts to maintain quality and sustained patient care 1)To arrange specialized International training programme 2)Specialized leaves for short term fellowships with added allowances More discipline 1)Work as a team 2)Care and work in employees. 3)Fortis is the best place till date where I have worked 1)Increase staff/patient ratio 2)Some facilities to doctor More patient friendly especially waiting areas 1)Though the organization listens to everyone's grievances but there is lot of lag in action 2)I want the organization to be prompt in decision making and set an example for other organizations Increase the work and arrange for some training in respective fields(i.e. TEE, USGuided nerve blocks etc) The employees should feel a sense of job security and stability It is desirable that a better sense of job security and stability should prevail Organize health programs to aware people about health importance Interaction between staff and administrative employee 1)Assurance of job security and solving work related stress 2)Providing better amenities so that the staff gives their best 3)Work related differences and problems Unsatisfied with salary- provide as on experience basis Provision of maximum wages to working people in order to improve their morale 1)Adequate number of staff 2)No double duties 1)To stop pull outs 2)Cut the double duties Proper patient nurse ratio By making more stress free and fun loving environment Fortis hospital, Shalimar Bagh Page 92
Things I like about my department

1)Motivation of each other 2)Ready to accept any challenge at any time We have good coordination and work as a team 1)We all work together as a team 2)Cooperate with each other and our HOD always support us and help us 3)Love to be a part of this team We work together as a team Perfect Harmony Hard working Mr. Shrikant is very good boss A very challenging job involving lots of creativity Latest technology Team work is best working in my department 1)Department involvement is good 2)Cooperation is high Good team work Team work is best working in my department Installation of B.M.S system. Now we operate A.H.U very easily 1)Friendly staff 2)Proper guidance, suggestion and friendly behavior of HOD When I play an important role in detecting HAI, preventing infection and teaching health care worker to prevent infection 1)Highly motivated and professional atmosphere. 2)Clean I got more knowledge in infection control 1)Team work 2)Classes 3)Cooperation between staff 1)Cooperative work environment 2)Quality work The friendly nature and cooperation of staffs Coordination We have lot of patients in our department 1)Team work 2)Doctor and staff cooperation 1)Good team work 2)Also all doctors and staff are very cooperative 1)Team work of doctors and staff 2)Cooperation 1)Comfortable working environment 2) Good team work I like the cooperation of this department Understanding HOD My independency which is supervised by a Senior Rheumatologist The work freedom and equal opportunity 1)The understanding among us is excellent within the department. 2)We respect each other's work and always try to help each other 1)Follow the protocol set by the hospital(regarding hand hygiene and patient care 2)Quality of care being given 3)Good understanding between the staff 1)I got many new things to learn 2) Among the nursing staff a very good relationship is there Fortis hospital, Shalimar Bagh Page 93
1)Doctors and staff cooperation 2)Quality of care 1)I like the environment 2)My HOD is very Cooperative for staff 1) I can talk with patients in a free manner 2) Staff who are working together Help and support of seniors 1)Staff is very cooperative 2)Safe working Environment 1)Very cooperative Colleagues 2) An understandable incharge CTVS ICU More scope of learning 1)Cooperation with each other 2)Helping hand with each other Ya it is completely true about my department and I am able to talk to the patients in free manner and also the staff who are working together rCoordination of the staff In the ward we can directly meet the patient equal relationing and best nursing care I am able to see various difficult and complicated surgeries which may be referred from other hospital 1)Staff is cooperative 2)Safe working environment Our HOD 1) so friendly and helping in nature 2) having lot of knowledge and experience Good cooperation I gain lot of knowledge Cooperation among my colleagues Good participation and coordination Department environment and staff All the staff are very cooperative and honest in their work Do my work as a team work 1)My staff cooperation 2)Good relation between staff 1)Very good team 2)Working together Cooperation of the other staff All the staff in my department are very cooperative and friendly All the staff in my department are cooperative to me and every one that I like the most 1)The independence 2)The good team 3)The challenge to take department higher 1) Very good and gentle HOD and staff 2)Nice tuning between staff and doctors Good, Healthy Atmosphere Ready to accept any challenge at any time Friend circle All staff are good in cooperation and there is chances to improve my knowledge Direct patient care Dealing with people Its calm and clean atmosphere Unity and cooperation of all staff Helpful colleagues The cooperation among the staff and good team work Cooperation between all staff and team work Friendly environment Every one is very cooperative Everyone in my department is very good and cooperative. They help me when ever I feel. I like working here with my department 1)Good team work 2)The best boss to work with- I get full freedom to gain hands on experience in my desired areas of interest. A great support and the best mentor Fortis hospital, Shalimar Bagh Page 94
1)Every day new learning 2)Cooperative HOD who is always ready to help me in my learning To working with good team members I like my all team and my senior doctors My department is very systematic My department and team mates are very cooperative Cooperation in support from my doctors especially Dr Subhash and Dr. Vivek Coordination with each other 1)Team work 2)Unity 3)Ownership 4)Innovation 1)Create new ideas 2)Set the strategy, plan the attack and execute Openness and freedom to apply new ideas Me, my team and the ownership for the BME department My team and my work Opportunity to interact with all departments All are very cooperative and helpful Everyone's nature is humor. So it is best department in my thoughts We give preference to our customers/ patients Look Beyond the specified tasks/activity The team commitment and connect with the other departments Freedom of working and resource provided My colleagues are good and help me when needed Working as a team with coordination Meeting Patients on regular basis and make them comfortable Helping and serving people (attendants and patients) My co- RMOs and some of my department seniors My co RMO's Provide sufficient staff nurse in our ward New cases Experience Highly sterilized area 1)Our department staff is very good nature 2)Both very cooperative 3)They are very honestly working in our ward My HOD is very good Cooperation of doctors and other staff 1)The unity and committed to do excellence in patient care 2)Committed doctors 3)Availability of 24*7 days on call 4)Dedicated staff 5)Appreciating especially sister Janet, Nasreen, Tenzin, Deepthy, Savy and GDA Deepak 6)Surgical excellence of Dr Amit Kansal/ Dr. Amit Gupta In 3rd floor I am satisfied 1)Coordination 2)Cooperation 1)Best incharge and best nursing superintendent. 2)Incharge always help us do every problem and she teach daily different procedures and conditions and always do in good and proper manner Team work and sufficiently communicate with each other 1)Team work 2)Good Communication My Colleagues, people working in my department understand each other Caring the patient Fortis hospital, Shalimar Bagh Page 95
My Department is good. I am satisfied There is good cooperation and healthy mentality in staff Support of the coworkers 1)The support from my supervisor 2)The freedom and confidence in me to handle various different things/issues Helping patients (in billing, queries etc) We come to meet different kind of people and solve their problem. Its give a great relief to see them happy Working in my department is always a learning experience for me Coordination work 1)Cooperative staff 2)I learn lot of new things Overwork and overtime work is there but nobody is fighting with us like incharges, supervisors. Everybody is very good I got a chance to learn Great team ad work good results Being able to groom it and work within it without interference Totally patient oriented and ultimately untiring effort to improve upon It is very closely knit department and I feel like a family being there The sense of camaraderie and teamwork Working as a team to delivering results to the best of our ability especially in set of Critically IC patients 1)The department is well organized 2)Everyone has teamwork spirit Small efficient department Although we are two people in the department and we both are working towards a common goal and that is Excellence Excellence Excellence 1)My senior consultant very supportive and adding to my learning 2)My dialysis staff is very efficient and caring for patients Smooth working conditions without any hindrance 1)Team work 2)Cooperation with each other 3)Friendly environment 1)Academic approach 2)Cordial relationship Good cordial relationship in department Mutual coordination I get full support from my senior as well as junior colleague 1)I have been given independence to work, take decisions on patient care 2)The best part is our department gels as a team 1)Good atmosphere and Understanding 2)Good chances of learning Caring of sick and precious new born babies who are unable to tell their problems 1)Unity and loyalty towards each other 2)Support system 1)The harmony in the staff (of all groups) is exceptional and admirable 2)Everyone is cooperative and always ready to work as a team Friendly working atmosphere Freedom to innovate and upgrade for clinical excellence Opportunity to create benchmarks in clinical excellence without unnecessary obstacles Department work Can help patient with new equipments 1)Cooperation between staff 2)Friendly atmosphere in department Cooperative with communication Support from my colleagues and head Very nice Everyone is very friendly, cooperative, supportive Colleagues are referred sometimes while working time and cooperative mentality Fortis hospital, Shalimar Bagh Page 96
Nothing- Doctors attitude must change to nurse. Doctor's should be friendly and encourage able on work premises 1)Team work 2)Cooperation 3)Friendly environment t My department is the front face of the organization, it really feels good to listen patients problem and solving them 1)Colleagues 2)Friendly environment
Things my department should do to improve

Should be separate working station (presently sharing with PCS) Just to fill loopholes where we lack and definitely we are working on them They are already at place 1)Promote Academics 2)Organize conferences Coordination of colleagues Weekly meeting with HOD General meeting with HOD Weekly meeting conducted in Department General meeting with HOD and technicians weekly More staff is required in Department Less staff. If proper staff is given quality will be improved Formal/ official time-off work to take care of stress Give personal value for everybody 1)Work load and extra duties. 2)Staff shortage Improve communication between staffs and doctors 1)More interaction in the hospital itself (more academic meetings). 2)Better pharmacy support Classes, HTML and many more We need more staff Using less clerical and more clinical skills of their resident doctors Please keep a monthly meeting 1)Continue to maintain the NICU protocol 2)Quality care To make the Equality environment Avoid partiality and behavior of supervisor should be polite I need a secretary for record maintaining because number increasing day by day and number of files is increasing More attention in respective field Fortis hospital, Shalimar Bagh Page 97
1)Decrease the work stress 2) Monthly class and meeting Kindly arrange more staff 1)Proper communication 2)Understandable colleagues 3)Cooperation Sometimes it is vey busy and the staff shortage will be there and because of that patients complains and the staff will also be irritated and rest of things are ok 1)Responsibility awareness 2)Do not blame each other and have to come forward to take the responsibility 3)Knowledge updates about each case Giving more opportunities to us while performing surgeries and restricting our duty hours according to ESI Act Satisfy your employee. I was very much dissatisfied with the organization after seeing its response in case of Dr. Ajeet's accident case that too when he was on duty Good Communication Reduce work load Should motivate the employees for betterment of performance Good management We always work to the maximum limit 1)Proper patient ratio 2)Availability of things Increase staff strength Please avoid interference in my department about my duty 1) Proper patient ratio 2)Availability of things Improve knowledge Cooperation and understanding More Patients We need 2 more doctors in NIC lab to give better services to out patient and hospital Mental stress by supervisors should be avoided Especially the coordination between the employees 1)should have more communication meeting. 2)Feedback meetings 1)Increase the number of staff 2)Provide full time doctor 3)Provide more GDA in each shift and night time in HDU Surgeon are not discouraging staff Surgeons should not discourage new staff in scrubbing in case We should increase our skills and do work in coordination More planning as well as controlling We should increase our communication with each other No gossip, there should be unity Fortis hospital, Shalimar Bagh Page 98
Increase manpower By taking more step to close the audit(internal or stats)outcome through team meeting Team work Laundry equipments AMC properly done Increase manpower, work space another sources 1)More work related training 2)Monthly outings/picnics Seniors interaction with the team on daily basis We always try to give 100% in all the work we do for the organization Its all fine just employees should be appreciated more often If 2 more employees provided in our billing, so we can improve and make it better strongly We should have daily meeting with all team members to find the easy way to solve the difficulty faced by any one of us and also share the updations on any subject topic We have to perform consistently and have to maintain friendly atmosphere 1)Needs more unity 2)Positive attitude 3)Needs to trust each other Some transparency Team building/Bonding Train train train.. Pending for long Need one/two person to make it work more efficiently Should be involved into some decision making in relations to patient centricity We should be involved more in clinics than documentation Being better organized No extra duties Avoid interference in my department about my work We need more staff to provide to difficulty to taking care of patients There should be some specific place in nursing counters for keeping patients repots with file 1)Dedication to patient life back to normal stage 2)For brain with brain 1)Provide sufficient staff 2)Reduce workload Space for keeping medicines and consumables Yes 1)Staff shortage problem 2)There is no separate room for nurses 3)There is no washroom on floor Provide sufficient staff 1)Understanding 2)Cooperative Staff availability To have more people/manpower in department to have more output/ productivity and better quality of work Fortis hospital, Shalimar Bagh Page 99
We should have more empathy towards patient as well as attendant should be more professional 1)Team work 2)Group work Better nurse- patient ratio Teach to everyone about new things and techniques Proper protocol that must be followed by everyone (doctors, nurses etc) Should motivate the employees 1)Better perspective of department in overall organization picture 2)Better allocation of services Increase infrastructure 1)Reward people who have stayed long enough with us 2)Build a career pathway for them and take them along the path of both growth both in financial and designation terms Need one more Junior consultant Our Department is equipment dependent and should be given more high end equipments like holmium Lasers, Robot etc 1)To have more machines for Dialysis to increase number and to give patients preferable time schedule for hemodialysis 2)One resident for hemodialysis1)Department should make combined efforts to have more academics and to organize conferences at place 2)Separate isolated dressing/procedure room with full time posted staff there 1)Academic activities to be promoted 2)Separate dedicated procedure room/dressing room with specialists posted staff Better coordination with marketing Early and timely recruitment of new staff on vacant seats Regular cases Need more machine and employee Actually duty rooster is made by incharge but it is doing another one opinion and also his opinion Poking nose among things 1)Not overstressing the staff 2)Provide more staff for compliance with the simple schedule 1)Cool and calm environment to work for that must avoid nursing supervisor's unnecessary scoldings and shoutings 2)Supervisors only catching wrong things, they should appreciate staff if he/ she has done a good job 1)Should provide breaks for snacks on regular basis 2)Should provide sitting arrangement in OPD area
Page 100
Which of the above (or any other) factor/s most strongly affects your work satisfaction? Why?
Gives me opportunity to learn from time to time My designation provide me opportunity to learn My job gives me opportunity to learn as I get to know and modify different diagnosis of the patients and plan diet accordingly that and counsel the patients and make them aware The morale in my department is high My job gives me opportunity to build my skills. My job gives me opportunity to learn I receive the right amount of recognition for my work 1)My job gives me opportunity to learn 2)I receive the right amount of recognition for my work. So I am proud to work in department Department morale is high People in my department communicate sufficiently with one another I receive the right amount of recognition for my work so I feel proud to work in department Communication between staff and HOD is best. So it is good department to work Salary and training is main factor, still I am trying my level best to show my performance even without training. ALL 5 1)Recognition. 2)Communication in the department Coordination between our team Recognition for my work and utilization of my clinical skill and knowledge People in my department communicate. All staff are very cooperative There is good communication between doctors Working together and share experience People in my department communicate sufficiently thats how we came to know about the problems and thats how we can find the solution All the surgery patients Some factors strongly affects that is if we are doing good work also no one is appreciating or no one will be seeing with a smiley face Amount of recognition to my work I am very much satisfied in working under my HOD I feel optimally utilized in my job Good work Fortis hospital, Shalimar Bagh Page 101
Salary because everyone is doing job for money My job gives me the opportunity to learn because I learn many important things after joining this organization Attending regular CME 1)Opportunity to learn 2)Recognition The morale in my department is high as we do variety procedures in cardiology When I complete my work and patient is satisfied My job gives me opportunity to learn because of which we can learn new cases, infection control, assist many procedures People in my department communicate sufficiently with one another. It helps to clarify each and every doubts in procedure 1)My job gives me opportunity to learn more and more. 2)It helps me to grow with each and everything. Now I feel more confident and able to handle my work My job gives me the opportunity to team as I am not getting the chance of learning My Job gives me opportunity to learn because we can change our J.D when we feel to change (with other department mate) This job gives me the better opportunity to learn. This is new experience for me but I go for 'I receive the right amount of recognition for my work' as per my work experience My job gives me opportunity to learn and I receive the right amount of recognition for my work because in my current place or career learning the most important thing for me Right recognition and appreciation as it makes an employee feel motivated. So it should be done more often Trust Am here to learn much I am doing but really want to make it worth caring to office 1)In my department, everyday is a learning in Fortis 2)I get great opportunity to interact with new technology and challenges 1) I feel optimally utilized in my job 2)People in my department communicate sufficiently with one another because of peace of mind and happiness 95% of the patient recovery last 5 months People in my department communicate sufficiently with one another because we are all well trained staff and doctors are very good and cooperative 1)Opportunity to learn 2)Recognition for work as it builds up confidence and morale 1)Optimal utilization in job 2)Keeps involved, oriented while providing opportunities to learn and groom Increase infrastructure to make me feel satisfied The recognition motivates me I get recognized for my work Satisfaction for work recognition is very important as managing 2 ICU in 2 different hospitals is a big challenge We need more patient referral 1)Cohesive department 2)Smooth functioning 3)Good communication Fortis hospital, Shalimar Bagh Page 102
A very good back up by my anesthesia colleagues and OT staff The morale in my department is high because a good team can go ahead together to establish an ideal department and can expand work to unlimited extent Very high risk and challenging cases are treated- sufficiently with low morbidity and mortality I am well experienced to do all categories of surgeries, but since patient input is less at present, but I hope in future things will improve 1)Recognisition is lost 2)Independent identity is slightly blurred 1)Getting to learn better about ICU 2)Being given opportunity to be independent at work 1)Learning 2)Morale 1)What drives me and satisfies me is the morale and team spirit in the department. 2)We always have positive thought process Working in team with my colleague is most satisfying
How Would you Like to get Recognized for your work efforts?

Promotion Appreciation Management should evaluate performance at regular intervals Awards and rewards Feedback Appreciation from patients Monthly review Mails from HOD and HR Increments
Get nice feed back from patients If my patients are satisfied from my counseling I fell satisfied, recognition come by itself (I just need to put my 100% efforts) More support in terms of Manpower A good appreciation Appreciation More responsibility change of responsibility and cooperating of management Fortis hospital, Shalimar Bagh Page 103
Promotion Feedback is taken from HOD of the employee and evaluate the employee performance 1)Management should evaluate performance in regular intervals 2)Should be awarded for their achievements Not a big recognition but obviously salary and training and little bit praise Organize clinical meetings and independent multi-specialty forums for discussion and education Organize clinical meetings and independent multi-specialty forums for discussion and education From feedback of patients and HOD I recognized while I got Best Nurse Award Feedback Less of clerical work and promotion Mostly we have patients from rural areas so they don't fill up the feedback form, so we never get recognized Increase the sufficient amount of staff Rheumatology awareness is low among patients so more promotion is needed like CME and lectures Through monthly Reviews and mails from the HR or HOD If we are provided with the required equipments as well as the technician, we will definitely do more challenging work. Salary and promotion The term "good" / "well done"/ "keep it up" can be used as a part of appreciation when such types of achievements are made Rewards from the department and with increments Through increased salary and medical benefits Through proper increments At least if we are doing good work or anything , if some one appreciates it means we will be encouraged to do more and more and will be happy also Salary appraising BY my sincerity, punctuality and hard work There should be some assessment test in between the service Proper growth 1)Appreciation letters 2)Salary increment A pat on back by anyone Everybody needs appreciation/ motivation for the work in the department so there must be regular scrutiny of the work Regular appreciation for good work motivates you True staff appraisal Extra night duties and double duties need to be paid correctly From rewards Fortis hospital, Shalimar Bagh Page 104
Compliments by higher authority By doing good work and well behaved 1)I would like to get recognized for my work efforts/ achievements by appreciation from my seniors(who).2) I like to get compliment from Ruchi mam(HOD) and everyone 1)Timely appreciation and rewards for the work done 2)Hike in salary By reviewing team working quarterly instead of annually Equal work equal pay always Appreciation from HOD I think my boss appreciate when we do or finish the work like audits and other Verbal appreciation is good but doesn't work if not topped up by monetary appraisal 1)Do the better job 2)Patients and attendants get satisfied from my efforts 1)Need trust 2)Need support from team 3)Need a smile/ appreciation from boss No comments - Recognition comes from heart More work By getting time to time feedback from the ZD We recognized our work efforts by appreciation and moral things which given by department and hospital For better patient care 1)Salary 2)Recognition 3)Respect The result of our effort- A bed ridden patient walks out while discharge Good work should be appreciated in people, your team and should be rewarded Appreciation in front of whole Fortis with certificate etc With hard and sincere work Keep increasing infrastructure for my department that is my recognition More marketing 1) No highlight of work 2)Should be Highlighted 3)Communicated to others Giving more responsibility under HODs supervision and guidance By advertisement and marketing by organization of the whole department trauma especially Independent work opportunities to be provided and encouraged It is for others to think Reduce file work- it will lead to patient care more
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Training Needs

Department wise training Regular training New Technology Update of knowledge Seminars, conferences, workshops and CMEs Certificate courses Periodic orientation
Any training which help me to learn about my career growth Recent advances in pain management Knowledge of floors Computer Work 1)Service tax 2) MIS Other department functioning in the hospital Advanced training P.L.C software As required by my incharge 1)English speaking 2)Computer training 1)Control wiring 2)Interlocking If there is new things to learn and then provide me training regarding this Basic computer training should be given ACLS/ATLS review Newer medical knowledge for nurses Leave to attend more CMEs Academic meets and opportunity to attend them as well, instead of having shortage of staff and being expected to look after the department without any offs/ time to attend CMEs etc Fortis hospital, Shalimar Bagh Page 106
Need department wise classes We need constant upgrading of our knowledge, so we need further training session, CME, conferences to attend. live Course of soft tissue ultrasound etc. I hope more of support More knowledge on FOS data and presentations About the new trends in nursing care 1)The training in our specialty I an ongoing process. 2)We have to keep on brushing our knowledge and skill time to time. 3)We need to learn more tricks in interventional Pulmonology, EBUS, Medical Thoracoscopy etc. 4)We definitely pursue few courses in future and hope management will support us. I wish to get more knowledge of critical areas 1)Knowledge updation on specific area 2)Updation of new treatment I wish to get more knowledge theoretically and practically about critical areas About the reporting software We need the training like 1)spoken English 2)more courses in advanced technologies with a good training staff (means the ones who are taking the classes) Training regarding the procedures we do New techniques and inventions for cardiology techniques Training related to my job profile Training related to OT equipments and techniques New technology 1)Continuous process - more work to sharpen the axe. 2)Endovascular Intervention for junior Staff To Implement PG Dee course 1)CTO's observership in USA/AUSTRALIA 2)Bifurcation observership USA/Australia Radiofrequency associate fellowship will complete my interventional cardiology in totality Hospital orientation Spoken English Ms Excel Med Trak 1)Classes by doctors 2)Certificate to be provided for attending ACLS and BLS classes Finance training Yearly, half yearly trainings YES 1) laundry equipments 2)laundry chemicals 3)other IFRS, MK, Career growth policy 1)Training on hospital finance 2)P and L of hospital 3)Leadership induction Fortis hospital, Shalimar Bagh Page 107
Training sessions like finance, Marketing, HR Time management 1)Guess - my work profile 2)Training as to upgrade my knowledge 1)Trackeen reporting/Rache server 2)Administration etc Self motivation 1)Ms-office 2)Body language Certification courses ACLS To learn about policies To learn about management Training on managerial skills, leadership and better time utilization/ management Cardiac surgery techniques 1)Better technical exposure- in the form of international conferences 2)Audit assessment tools- training I want training in Robotic surgery and liver transplantation 1)Robotic Training 2)Penile Implants training Perma Catheter placement Toward achieving total arterial myocardial revascularization )All equipments monthly demonstration by company people 2)Monthly arrangements of classes with company people about handling outside instruments e.g. spine fixations, cervical fixation, ortho surgeries International workshops, seminars, conferences Specialized International workshops, fellowships 1)Need to go for specialized facilities like Pain management, Transplant, anesthesia 2)I wish that our hospital becomes a postgraduate training institute 1)Transplant Echocardiography 2)Ultrasound guided nerve blocks Further training for transplant coordinator 1)EPS 2)RFA
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What additional support do you expect from your manager to enable you to perform better?
To give some new responsibilities Divya mam is already giving her support to us Installation of anesthesia machine at Cath Lab, Endoscopy, MRI Sometimes I need a full time staff at my seat Corporating I am getting keep it on Further & continue more guidance to help me reach next level Management Training Motivate To get repairing spare parts at right time Stop harassment Yearly increment as per my credit 1)Opportunities to attend CMEs. 2)Appreciation Monthly meeting 1)Brushing of knowledge for Update. 2)I should be supported by the management for courses of training programmes like soft tissue ultrasound To be more understanding and supportive A trained dedicated technician for our department. Place to perform our procedures. Support to undergo further training Training in my field. Should conduct training so that knowledge can be updated 1)To reduce the workload of the staff 2) Appoint more nursing staff Additional support means just to encourage the staff of their work and for the staff encouragement should e something good for them Suggestions to be listened at least Providing better academic facility To build confidence in me Please reduce the night duty in SICU mostly 10 duty in a month and extra duty please reduce Training related to OT equipments Please provide comfortable environment and avoid torturing Good support Please refill the vacancies of the staff Fortis hospital, Shalimar Bagh Page 109
More encouragement More Patients My Promotion I am well supported by my manager More staff and more equipment Proper timing should be needed for the staff Being a bit more transparent and fair 1)New responsibilities 2)Change of responsibilities Cooperation with work Give the right path time to time There should be no communication gap 1)More job responsibilities 2)More team member Regular Reviews More support and appreciation needed 1)Make it comfortable so approach becomes easier 2)Please acceptance level should increase Guidance Consider leaves Provide comfortable environment for us and listen about our problems To support us to perform better We can have(if possible) feedback about our work on monthly basis Supervision of the bedside procedures 1)By focusing on targeted performance with time lines 2)Guidance on better ways to do what task is given To provide good atmosphere for the duty 1)Understand and share my vision for department and organization 2)More resource allocation 3)More utilization of skills and abilities Enable me to utilize my clinical skills and potential to fullest by more market projection To get us aware with new sources Respect and believed Extra manpower support is required Regular workshop or training session to be arranged for staff to participate and gain knowledge of the instruments in use
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What can we do to make workplace more "FUN" and "ENGAGING"?

By providing one more desktop By making more outdoor events Scheduling get together of the Department Supporting staff More fun facility in the faculty Entertainment to keep mind free More games Internet connection is required For me work load is more and time is less. So I am unable to enjoy. Please provide manpower Physical activities- games (indoor) facility and gymnasium facility Provide safe and happy environment for employees Continue program like HTML to know each other from different department and friends with all the employees Better canteen facilities We want more nursing staff for making our work place satisfied than fun an engaging 1)We have no time to do fun. 2)Please give more staff Not treating consultants and residents separately Generally we have lots of Patients so we don't get time for HTML Annual trip outside Delhi 1)Organize Fete's annually(fairs) by hospital staff 2)Include some office excursions or tours include a library for staff so that they don't get bored 3)Start Fortis mails, magazines where employees can express their writing skills We have HTML etc which starts at 5 P.M and hence a very few doctors can take part. Provide double duty food Make the duty calm 1)Please avoid stressful work 2) Please allow to do duty comfortably We can get more engaged in recreational activities Enough is being done We need a calm and quite place. We are taking care of 6-7 patients and meanwhile the superiors and others are coming and irritating with simple reasons like no date in iv set and all 1)Performing regular meetings of all the employees 2) Celebrating all festivals together Any new function Involvement of everyone Fortis hospital, Shalimar Bagh Page 111
We already are full time engaged with hospital. No personal life Good staff = good patient Reduce the workload and increase the salary 1)Regular Physical exercise programme in the form of sports/Gym 2)Sports(indoor/outdoor) anyway to be promoted more among employees By having more open forums with HR or ZD and revert from them on the forums Get Offs and Leaves when required Friendly behavior Meetings to be conducted in each department We should have parties and HTML to have fun and other activities that everyone is able to participate For our department we should get sufficient meal break To set up cross department functioning working meeting quarterly 1)We can put a TV in administration area for latest news and matches 2)Outside picnic tour outside and Delhi To get together with all department as well as family also once a year Arrange staff party every week To make it more interactive sessions Only two thing keep employees motivated 1)Appreciation/ recognition 2)Salary More HTML's programs and employee get together outside More recreational activities and benefits to be provided to staffs and counseling seminars to be organized If the atmosphere of office becomes energetic and people here talk nicely it would be more FUN to work willingly Sense of bonding needs to be higher at lower level of organization.(often rejuvenation is required to keep one pepped up) More fun activities HR is doing it in better manner by HTMLs, Cricket, Fortis Idol and so on Make it more employee friendly and do give a thought to their comfort level also Be Considerate for personal life which in turn can make the work place FUN and ENGAGING 1)Free of cost treatment facility for employees 2)Protection of job 3)Work load should be reduced Proper communication 1)We can have best groomed male/ female contest every month or so. 2)We can have quiz(Question/answer about our work) Involvement of everyone and not from only a single department always In hospital the element of "FUN" I guess should be limited The HR team is already doing quite a lot By doing more constructive work
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1)We get maximum pleasure in doing work 2)We should get more patients so that we can serve them better with best skill that we have acquired over years of hard work Team work itself is fun and engaging. So all of us at every level should work as a team. Rest will take place on its own By involving more and more people in growth process and welfare programmes 1)Team involvement 2)Outing activities (i.e. river rafting, hiking, trekking, mountaineering
Overall - Please indicate any other Suggestion here please: (final words)
Organize outdoor events for every one Everything is good and it will be much better if management will think more about staff. My job should be secure Technical training should be given regularly Last 2 or 3 months I feel I am not secure with Fortis when I hear that my department is going to out source Employee should get his pay slip or leaves by internet or some kind of software where he can see his leaves and pay slip There should be more interaction between staff and administration and management Everything is actually good and my seniors are also very good. But salary should be Try to avoid mental stress and harassment for the employees More Female doctors in the ICU/ Hospital Need more experienced nursing staff for better patient care Need more staff A sense of belonging should be shared between both and organization and employee. It is a two way passage 1)Please give us training on telephone ethics 2)Motivational training I feel hospital needs a more humanitarian touch, so I suggest hospital to include provisions for poor Doctors are very emotional people. They love their work of place and would do anything for its improvement. 1)Decrease workload by providing adequate staff 2) Provide lunch for double duties 3) Extra night duty salary should be given Double duty is very difficult. Two double duty more difficult Kindly give 2 off after night duty Provide salary according to double and extra night 2) Provide lunch for double duty staff Fortis hospital, Shalimar Bagh Page 113
Specially HR Department is good, helpful and always supportive. The best HR'S I have seen Please encourage the staff in all aspect regarding of their duty and in other aspects also We need respect from others as it is very less. We are doing our best nursing care with good work N- Nobel U- understanding Rresponsible S- sympathy E- empathy Library in this hospital is must as other big institutions of India 1)Provide salary according to extra duty (double and extra night duty) 2)Provide lunch for double duty I believe in only one thing here that "Do your work and go" thats it Stop double duties. If staff do double duty on every alternate days, they do not get time for their personal life and also won't be able to take care of their health Please reduce the salary cuttings Arrange a playground You have to increase the employee satisfaction in hospital otherwise employee's will come and go, no one will stay Lunch to be provided during double duty and make avail of medical benefits to the staff We don't want double duty 2) Please give medical benefit in this hospital only 3)Otherwise provide food for double duty We should be very much dedicated to our work There should be proper recognition of an employee, his/ her experience I am happy to work with Fortis. We can improve more with new ideas To have employee together once in a year outside of the hospital Please don't change my reporting Authority Staff party on very week Manpower support is must required for the department to work smoothly 1)More transparency 2)No favoritism Salary is very low not upto expectation Need to be more advertised and health care camps in RWA (Rohini side) Hospital should do more events, efforts where PCS staff can involve more I am proud to be a Fortisian Nil. I blessed being a part of this organization Please improve quality care of patients Honour the rights of an employee Try to look in my rights of an employee not just responsibilities Salary increments according to experience and responsibility and position 1)Try to Understand the problems of each other. 2)Respect each other 1)Provide adequate staff 2)Avoid double duties 3)Try to avoid stressful duties Fortis hospital, Shalimar Bagh Page 114
More staff should be there so that everyone get time for rest in between (specially in front desk) as there is too much rush 1)Some seniors should know how to speak about other employees without disrespecting them or downgrading them 2)Ultimately we all are here to do our job very well hence we should not be hearing something which is disturbing 1)Communicate information to everyone R/T department 2)Involvement of every department in fun act 3)Appraisal must be according to have hard work not by name and fame 1)Improve salary 2)Provide more respect to staff from the management 3)Provides more offers or facility to staff 4)Provide good IPR from management 1)Provide more respect to staff from management 2)Improve salary Organization can be more active and proactive in its approach rather than trying to keep things at sub- crisis level Budgets should be sanctioned earlier than 1 year. Sometimes it becomes painful to wait for things for longer time Need constructive work Start oncology department early and a Trans Rectal USG probe and biopsy facility in our Radiology With increase in CTVs cases we need regular 2nd operation theatre 1)Keep up the good work 2)I am proud to be a part of it, a 'FORTISIAN' 1)Renovation of Doctors lounge was a great idea but quality of tea/coffee is horrible there 2)Food quality of dinner should be improved 1)Positive thought with desire to reach at the top 2)Team spirit 3)Mutual respect for everyone Be true to myself Keep trying to achieve our goal actively
Suggestions
1)Patients(especially the cafeteria its facility is totally unaffordable for patients of ESI or any poor minority group)I feel this should be done as soon as possible 2) There should be a book store in the premises of hospital 3) Hospital does not have Wi-Fi facilities for patient attendants which normally other hospitals have 4)There should be a larger dining space for attendants as there is shortage of space currently 5) For international patients I have seen that it becomes hard to get their phone recharged so either a ISD call booth be set or provision should be made for recharge coupons in hospital premises. 1) GDA/ FO need to be more forthcoming towards patients 2)Make more efforts (e.g. Doctors OPD Day) 3) Commitment and ownership at ground level required 4) Patient centricity required(e.g. Driver of ambulance- committed Doctors - ER) 4)Nurses not motivated/ low belongingness (unlike nurses abroad who are so involved and committed to care) 5)Residents laid back/ not willing to take the extra step 6)Need to invest more in training and getting good staff- doctors, nurses and paramedics)
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Summary
GOOD THINGS TO IMPROVE
We have good results in all the

parameters overall except benefits and compensation
The results were more satisfying

for the employees who had been working here for the long time
Band A staff have all distinctive

response
Band X doctors have a good

response in all parameters except benefits and compensation
Employee Satisfaction Survey Fortis hospital, Shalimar Bagh
We have to improve the employee satisfaction in benefits and compensations by giving them rewards We have to make new employees satisfied by providing the more comfortable environment We have to engage B and W Doctors to increase their satisfaction level
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ANNEURE I QUESTIONNAIREqustionnaire.xlsx
Employee Satisfaction Survey March 2012

Dear Employees, we are conducting an Employee Satisfaction (ESAT) Survery in Fortis Hospital, Shalimar Bagh. This survey is aimed at providing us with an opportunity to better understand your opinion about the Organization and your Job. We assure you that your responses will be kept confidential! After filling in your employment details below, Please mark your responses to specific questions with a tick or color fill the box RED (if using the online option). Do respond to ALL the Questions. Name (Optional) Professional Designation Department* (must specify) Gender o 1 to 3 years How long have you been o 6 months to 1 year working with Fortis? o 3 to 5 years o More than 5 years
About Organization/Hospital: (Section 1)

Overall, how satisfied are you Very working for your Dissatisfied Organization/Hospital? Somewhat Dissatisfied Neutral Somewhat Very Satisfied Satisfied Cant Say
What I like best about working for my Organization/Hospital is... Things that my Organization/Hospital should do to make it a better workplace are...
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Please indicate the extent to Strongly which you agree with the Disagree following statements. I take a lot of Pride in telling everyone that I work with Fortis Healthcare. The Organization's motivates me. Vision
Somewhat Disagree
Neither Agree Nor Disagree
Somewhat Strongly Agree Agree
Cant Say
I understand and feel a sense of Owenership towards my Hospital's Mission. There are Open communication channels from employees to Management in my Hospital. There are Open communication channels from Management to employees in my Hospital.
About Department/Work: (Section 2)

Very Overall, how satisfied are you Dissatisfied working in your department? Somewhat Dissatisfied Neutral Somewhat Very Satisfied Satisfied Cant Say
What I like best about working in my department is... Things that my department should do to make it a better place to work are...
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Please indicate the extent to Strongly which you agree with the Disagree following statements. My job gives me opportunity to learn. the
Somewhat Disagree
Neither Agree Nor Disagree
Somewhat Strongly Agree Agree
Cant Say
I receive the right amount of recognition for my work. I feel optimally utilized in my job. The morale in my department is high. People in my department communicate sufficiently with one another. Which of the above (or any other) factor/s most strongly affects your work satisfaction? Why? How would you like to get Recognized for your work efforts/achievements?
About Career & Development: (Section 3)

Please indicate the extent to Strongly which you agree with the Disagree following statements. My performance is regularly reviewed and discussed with me. Somewhat Disagree Neither Agree Nor Disagree Somewhat Strongly Agree Agree Cant Say
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I am satisfied with the opportunities of formal and informal training/Skill development provided to do my job well. I am aware of the Opportunities of Growth/ Career Advancement provided in the organization. Specify your Training Needs (self):
About Relationship with Seniors/Managers: (Section 4)

Please indicate the extent to Strongly which you agree with the Disagree following statements. My Seniors actively listens to my suggestions and addresses my concerns. My Seniors promote atmosphere of teamwork. an Somewhat Disagree Neither Agree Nor Disagree Somewhat Strongly Agree Agree Cant Say
It is clear to me what my Manager expects of me regarding my job performance. My Manager provides me with valuable feedback and coaching and provides actionable suggestions on what I can do to improve. Employee Satisfaction Survey Fortis hospital, Shalimar Bagh Page 120
What additional support do you expect from your Manager to enable you to perform better?
About Benefits & Compensation: (Section 5)

Please indicate the extent to Strongly which you agree with the Disagree following statements. I am satisfied with the Hospital`s Employee Benefits program like Rewards, Medical insurance, Employee discount policy etc. I believe my salary is fair for my responsibilities/position and market norms. I am satisfied with the recreational activities provided by the Hospital like HTMLs, Employee Get togethers etc. I get my Leaves as per my requirements and eligibility. Somewhat Disagree Neither Agree Nor Disagree Somewhat Strongly Agree Agree Cant Say
About Working Conditions & Environment: (Section 6)

Please indicate the extent to Strongly which you agree with the Disagree following statements. I believe my Job is secure. Somewhat Disagree Neither Agree Nor Disagree Somewhat Strongly Agree Agree Cant Say
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The basic amenities like clean wash rooms, dining hall, parking etc are provided. Overall, I am able to balance my professional and personal life. I am committed to staying with the Organization for the next 2 years. I am aware of my Rights & Responsibilties as an employee. What can we do make the Workplace more "FUN" and "ENGAGING"? Overall - Please indicate any other Suggestions here please: (Final Words)
Thank you for taking out time and participating in the Survey! Your feedback is very valuable to us.
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2012

EMPLOYEE SATISFACTION SURVEY

Employee Satisfaction Survey

Why did we conduct the Employee Satisfaction Survey?

Employee Satisfaction Survey

Fortis hospital, Shalimar Bagh

We focused the ESAT survey on the following 6 parameters:

Career and Development

Relationship with Seniors/ Managers

Benefits and Compensation

Working Conditions and Environment

Employee Satisfaction Survey

Fortis hospital, Shalimar Bagh

I take a lot of Pride in telling that I work in Fortis Health Care.

Organization's VISION Motivates me.

I understand and feel a sense of ownership towards my hospital's MISSION.

There are open communication channels from management to employees in my hospital.

Employee Satisfaction Survey

Fortis hospital, Shalimar Bagh

II. About Department/Work:

My job gives me opportunity to learn.

I receive the right amount of recognition for my work.

I feel optimally utilized in my job.

The morale in my department is high.

People in my department communicate sufficiently with one another.

Employee Satisfaction Survey

Fortis hospital, Shalimar Bagh

III. About Career and Development:

My performance is regularly reviewed and discussed with me.

I am aware of the opportunities of growth/ career advancement provided in the organization.

Employee Satisfaction Survey

Fortis hospital, Shalimar Bagh

IV. About Relationship With Seniors / Managers:

My seniors actively listens to my suggestions and addresses my concerns.

My seniors promote atmosphere of teamwork.

It is clear to me what my manager expects of me reagarding my job performance.

Employee Satisfaction Survey

Fortis hospital, Shalimar Bagh

V. About Benefits and Compensation:

I believe my salary is fair for my responsibilties/ position and market norms.

I get my leaves as per my requirements and eligibility.

Employee Satisfaction Survey

Fortis hospital, Shalimar Bagh

VI. About Working Conditions and Environment:

RIGHTS & RESPONSIBILIT IES

I believe my job is secure.

I am able to balance my professional and personal life.

I am aware of my Rights and Responsibiliti es as an employee.

Employee Satisfaction Survey

Fortis hospital, Shalimar Bagh

55 % of the employees completed the EMPLOYEE SATISFACTION SURVEY

EXECUTIVES(B and C band), 12 Y(Doctors) , 20

Employee Satisfaction Survey

Fortis hospital, Shalimar Bagh

Overall response on all 6 parameters ORGANIZATION 73%

Distinctive 85+ Superior 70-84 Common 50-69 Not effective <50

WORKING CONDITION AND ENVIRONMENT 74%

CAREER AND DEVELOPMENT 74%

BENEFIT AND COMPENSATION 60%

N = 293 out of 547

RELATIONSHIP WITH SENIORS 82%

Employee Satisfaction Survey