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PRESENTED TO
SIR JAHANZEB YOUSAF
TEAM MEMBERS
Western Union has been operating for over 150 years. Today with just over
320,000 Agent locations worldwide in over 200 countries and territories, millions
of people trust Western Union to send and receive money worldwide
The Western Union Foundation has granted more than $40 million
to over 1,500 non-governmental organizations in 70 countries around the world
since 2001.
Western Union offers one of the easiest ways for families and friends to send
money and stay connected almost anywhere in the world. It all comes down to
the relationships we’ve established over many years. We take pride in being
close to our consumers. Together with our Agents, we speak our consumer’s
languages and live in our consumers' neighborhoods. And we share our
consumer’s cultures. We are a significant part of each other’s lives.As a result,
our Agents and employees are more like ambassadors. They are
• Ambassadors of trust.
• Ambassadors of responsibility. And
• Ambassadors of hope.
They are the living, breathing manifestation of who we are as a company and
everything we stand for:
Together with our Foundation and our Agents, we strive to leverage our global
reach, knowledge and leadership in diverse communities. This allows us to serve
as a resource, advocate and trusted partner with our consumers, grassroots and
community organizations, development agencies, and policy makers. We have a
rich and consistent history of giving back in the communities where we live and
work:
• We have a passion for doing the right things for our people, consumers,
and society
• We provide value through the jobs we create and the programs we
support
• Our citizenship efforts help to amplify the impact of remittances, a
powerful force for social good
• Our employees contribute their time, talents and resources to benefit local
communities worldwide
• Last year, we gave millions to support disaster relief, education, and
human services
• Our impact echoes across oceans, countries and cultures to enrich our
global community
Since its inception in December 2000, the Foundation has given more than $40
million USD to more than 1,525 charitable programs globally (as of 2006). WU
help the Asia Foundation educate and empower migrant women in Jintang
County, China. WU give homeless children in Mumbai, India, a new life through
the Vatsalya Foundation. WU generated nearly $1.5 million to help survivors of
Hurricane Katrina in the United States, and nearly $2 million—in immediate relief
and for rebuilding—to help the survivors of the 2004 tsunami. We also donated to
the survivors of the earthquakes in Indonesia and Pakistan in 2005 and 2006.
Most recently, Western Union introduced the Western Union Our World, Our
Family program. This $50 million, five-year commitment continues Western
Union's historical giving program to create global economic opportunities which
will help aspiring individuals and their families stay connected, overcome
barriers, and realize their dreams. The funding is expected to consist of direct
contribution and investment to support The Western Union Our World, Our
Family program together with contributions to the Western Union Foundation and
other company-supported initiatives.
Values
WESTERN UNION does business each day with absolute integrity, honesty and
passion, partnering as a team to meet their consumers’ needs.
The values that matter most to employees shape the core values of Western
Union. They are a part of the fabric of day-to-day work experience and
demonstrate behaviors that foster a positive, inclusive and engaging company
culture.
Values define who they are and what they stand for as a company. Living these
values is at the heart of all that they do, and is demonstrated every day in their
interactions with consumers, colleagues and the global community.
Integrity
Does business each day with an absolute commitment to ethics, honesty and
credibility. Their employees and Agents foster trust, so the consumers are
confident that transactions are fast and reliable.
Partnership
Partnerships with employees, Agents and organizations that support business,
are critical to success. These partnerships enable them to better understand the
consumers in order to deliver services that meet or exceed the needs and the
shareholders’ expectations.
Opportunity
WU develop their people through new opportunities and challenges; they
recognize and reward high performers; they embrace diversity and varied
perspectives; and respect the commitment with people make to their business,
their families and society.
Passion
WU are passionate about their business, doing the right thing for their people and
proud to enable consumers to achieve the dreams. They lead by example in
giving back to the communities they serve and improving their world.
Teamwork
Employees work as one team, working together for one world in dynamic and
inclusive work environment where employees share the desire to win.
History
For more than 150 years, the familiar signs of Western Union have stood as a
trusted symbol for connecting friends, family and businesses around the world.
Western Union was founded in 1851 as the New York and Mississippi Valley
Printing Telegraph Company
The company changed its name to Western Union in 1856 to mark the
consolidation of several telegraph lines in what was then the Western-most
reaches of the American telegraph system
Western Union completed the first transcontinental telegraph line across North
America in 1861
The first successful stock ticker was introduced by Western Union in 1869
Western Union introduced money transfer in 1871
Western Union was one of the original 11 stocks included in the first Dow Jones
Average in 1884
In 1896, Western Union provided service to Europe, Northern Africa, North and
South America, Australia and Asia
In 1980, revenue from the money transfer service exceeded telegram service
revenue for the first time in Western Union history
In 1993, Western Union introduced the first prepaid, disposable telephone card
At Western Union, leadership takes more than the latest technology to quickly
send money and connect millions worldwide. It takes a team of dedicated people
who understand the evolving needs of consumers, while maintaining the integrity
of their promise to provide convenience, trust and reliability. Company leaders
continue to build upon their heritage and live their values as adapt their business
to the needs of the marketplace.
Management Team
Management team executes strategies around the world to adapt the business to
the needs of the marketplace and help millions of people live easier lives.
Western Union management team makes key decisions, drives WU vision and
leads employees worldwide.
Board of Directors
Board of directors believes that responsibility for the company and for the
community is the anchor of how WU do business.
Board Committees
Western Union directors chair and serve on the Audit, Corporate Governance
and Compensation and Benefits committees.
Investor Relation
Note:
Printed material for students, employees and public is also available on website
of western union.
Global Organization
With more and more people leaving their homelands to make a living in other
countries, the value of services increases immensely and Western Union
committed more resources toward various regions.
The Western Union Company, together with its affiliates Orlandi Valuta and Vigo,
touches people around the world with 320,000 Agent locations in more than 200
countries and territories. WU is an integral part of the fabric of local communities
everywhere. There has never been a greater demand for services. Hundreds of
millions of people currently live outside of their home countries and use Western
Union® services to remain connected to their families and homelands. WU is
committed to bringing their service to every corner of the world.
Careers
In keeping with its core values, The Western Union Company is committed to a
diverse work environment characterized by respect and dignity for people which
is free from unlawful discrimination or harassment.
Approximately 5,900 Western Union employees make this possible every day
around the world. which lives and works in over 40 different global offices,
speaking 75 languages or dialects.
Ethics
WU commit to treating each other with dignity and respect at all times. Western
Union aspires to maintain a work environment of mutual trust and respect, where
everyone knows what is expected of them in their job. WU recognize and
competitively reward employees for their performance based on merit, and
provide open and constructive performance evaluations.
All Western Union employees receive fair opportunity and are recruited,
developed and advanced only on their qualifications, talents and achievements.
We embrace our differences and value diversity and inclusion. WU have zero
tolerance for any behavior based on stereotypes of race or ethnicity, gender,
religion, sexual orientation, age, disability, veteran or marital status – not only
because these categories are often protected by laws, but also because diversity
creates a rich company culture and provides all with opportunities.
Services
Western Union does so much more than simply send money. Every day it help
people connect with loved ones around the world by offering a fast, reliable and
convenient means of transferring money.
Together with its affiliates Orlandi Valuta and Vigo, The Western Union Company
provides consumers fast, reliable and convenient ways to send and receive
money around the world, as well as send payments and purchase money orders.
WU operates through a network of more than 320,000 Agent locations in more
than 200 countries and territories.
Consumer-to-Consumer
Connect with loved ones throughout the world by sending money through
Western Union .
Consumer-to-Business
Simplify everyday life by sending utilities, car loans and mortgage payments
through Western Union.
Other Services
Enhance financial management with money orders, prepaid cards, and other
financial services from Western Union.
Future Service
Send money online using a Visa or MasterCard credit or debit card if customers
live in different countries. Pakistan will also be included in near future.
Visit our transactional site to send resources to your family anywhere in the world.
www.westernunion.com
Users of Western Union Money Transfer service:
Anyone who needs to send or receive money quickly and reliably.
• Travelers in an emergency.
• Business people who need to send or receive money quickly for business.
When need to send money, and got to do it fast, turn to the convenience of the
Western Union Money Transfer® service (based on approval and subject to the
hours of operation at the receiving Agent location). No matter which money
transfer service that customer chooses, find them all reliable and easy - providing
both sender and the receiver with peace of mind.
Online Services
Send Money in Minutes to an Agent location or, with our convenient Direct to
Bank service, send money to receiver's qualifying bank account.
Agent Locations
Use cash and send money at more than 320,000 Western Union Agent locations
in over 200 countries and territories around the world. Agent locations offer the
Money in Minutes and Direct to Bank money transfer services. With
representation this far reaching, there is sure to be a convenient Agent location
near receiver.
Telephone
Using WU telephone number and customer credit or debit card, the convenience
of sending money is only a phone call away. Customer Service representatives
will assist with all the details and funds will be on the way quickly
Consumer protection
Visit transactional Web site for tips on avoiding fraud and protecting your
personal information when using Western Union services.
Western Union does not offer escrow or buyer protection. To help protect yourself
from fraud, never send money to someone you don’t know. If you suspect you
may have been the victim of fraud using Western Union
www.westernunion.com
Agents
Every day, The Western Union Company works with Agent network of more than
320,000 locations to help people all over the world realize their dreams.
Agent locations are places where you can transfer money using Western Union.
Agent locations may be in supermarkets, grocery stores, check cashers, mailbox
centers, drug stores, travel agencies, depots, and other retailers. In some
countries, they may be in banks, travel agencies, post offices, airports, train, and
bus stations, and currency exchange offices.
Western Union has a history of adapting business to meet the changing needs of
the people to serve. So as more consumers continue moving to more places
around the world, Agent relationships have never been more important.
The relationship between a consumer and their Western Union Agent is a special
one. Agents’ deep understanding of the communities they serve comes from the
fact that they live in these communities themselves. Strong Agent relationships
are the primary reason Western Union Gold Card loyalty program has more than
8 million active cards operating in 62 countries in 2006. And their long tenure with
Western Union gives them the knowledge and insight to create customized
solutions on a local basis & WU continually look to implement new strategies that
will allow service, technology and Agents to have an even greater impact in
communities.
How to Send Money from an Agent Location
Agent locations may be in banks, travel agencies, post offices, airports, currency
exchange offices, supermarkets, grocery stores, and check cashers.
Fill out the required form. Then, simply show the Agent clerk your identification
card.
Give the Agent clerk the form, cash and sign the receipt.
Your receipt will have the MTCN (Money Transfer Control Number) that will allow
you to track the status of your money transfer online.
In addition to the money you are sending, you must also pay transfer fees.
• The Money Transfer Control Number (MTCN) from your sender's receipt, if
you know it (this is not required).
• Sender's first and last names
• City and country the money was sent from.
• The amount that was sent.
• Your first and last names, address, and telephone number.
• In some cases answer check question
Review and sign the receipt that the Agent gives you.
The Agent will give you the money that was sent to you with a copy of the receipt
and you are on your way.
• If credit card is used additional cash advance fee is charged by your card
issuer for this service.
Advantages
Disadvantages:
Send money transfers are available at Zarco Exchange Company locations only.
Commercial or trade related send money transfers are not permitted. Personal
transfers only are allowed.
Receiving in Pakistan:
• Receiver must present correct Money Transfer Control Number (MTCN) and
valid identification.
• Receivers under 18 years old (MINORS AGE IN PAKISTAN) are not allowed
to collect money.
- Lahore - Faisalabad
- Gujranwala - Multan
- Sialkot - Gujrat
- Jhelum
- Karachi
- Kharian
- Rawalpindi
- Mandi Bhauddin
- Islamabad
- Mirpur
- Peshawar
- Sargodha
REQUIRMENTS FOR CUSTOMERS:
For customer inquiries over the phone, the Zarco Exchange CSC will be open 24
hours (depend upon the area and market) with
- Id card
- Passport
- Computerized driving license
LOCATIONS
Features: