Business Communication

Business communication is any communication used to build partnerships, intellectual resources, promote an idea, a product, service, or an organisation with the objective of creating value for your business. Business communication includes internal communication such as; interpersonal communication, written communication, conflict management as well as external communication such as presentations, sales, negotiation, customer service and even handling the media. In fact business communication is any form of communication you do at work. Whether you work in a small team or large organisation your business communication skills are a critical factor to your leadership and success. Course duration : 30 hours Benefits: At the end of the course, participants will be able to: Communicate confidently and effectively in various professional situations (one-on-one conversations, meetings, group discussions and presentations) with their superiors, peers and subordinates Write professional emails and letters Be aware of telephone etiquette Give presentations Course contents: Module 1: Effective Communication Basics of Communication Understanding communication dynamics Awareness of communication blind spots Active Listening Understanding non-verbal behavior How to communicate on their wavelength Building trust and rapport Asking precise questions that get to the heart of understanding The ability to see situations from multiple perspectives Getting along with others Interpersonal Communication Being a confident communicator Module 2: Grammar and Punctuation Basic grammatical terminology

201/202 Madhav Apartments, Marutrao Gaikwad Nagar, Aundh, Pune E: quest@chittlesoft.com | P: 020 2588 7420 / 98224 53913 / 94225 05813 | www.chittlesoft.com

Business Communication

Simple

and complex sentence structure Common pitfalls in English grammar Punctuation rules and trends Commonly confused words Proof reading for grammar, punctuation and spelling errors Module 3: Spoken English Principles of pronunciation Fluency and correctness Conversation skills Confidence and skills in speaking English Module 4: Professional Email Writing & Etiquette General principles of professional email writing Informal vs. formal style in email writing Presentation of emails How to create rapport and warmth through email writing Best practice email writing etiquette Module 5: Telephone Skills & Etiquette Ways to make a good First Impression Effective call handling Key phases of an outbound/inbound call Hold procedure Dead air management Using the right tone of voice Tips for good telephone etiquette Forbidden phrases to avoid Body language over the telephone Tele-conferencing skills Module 6: Presentation Skills Creating a positive first impression Communicating with greater impact Planning the presentation Writing the presentation Effective use of visual aids Managing questions Using humour and anecdotes Non verbal communication

201/202 Madhav Apartments, Marutrao Gaikwad Nagar, Aundh, Pune E: quest@chittlesoft.com | P: 020 2588 7420 / 98224 53913 / 94225 05813 | www.chittlesoft.com

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Practice

activities and feedback

Methodology We use varied methods and media like drama, skits, games, role play scenarios, case studies, team projects, audio-visual clips, video recordings, debates and group discussions to achieve the learning objectives.

201/202 Madhav Apartments, Marutrao Gaikwad Nagar, Aundh, Pune E: quest@chittlesoft.com | P: 020 2588 7420 / 98224 53913 / 94225 05813 | www.chittlesoft.com