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MARKETING
Chapter
Chapter
Objectives
1. Define marketing and describe its primary nature. 2. Show how marketing bridges the gap between producer and consumer. 3. Outline the functions of marketing. 4. Demonstrate the scope of marketing. 5. Contrast activities in each of the three orientations of business in the marketing domain. 6. Position marketing as one of the basic business functions.
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Buying Selling Transporting Storing Grading Financing Risk taking Information collecting and disseminating
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1-4
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1-5
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Marketing
Process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives.
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Utility
The want-satisfying power of a product or service.
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The Utilities
Form Time Place Ownership
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1-9
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Product Orientation
A focus on the product itself rather than on the consumers needs.
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Sales Orientation
A focus on developing a strong sales force to convince consumers to buy whatever the firm produces.
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Market Orientation
A focus on understanding customer needs and objectives, then making the business serve the interests of the customer rather than trying to make the customer buy what the business wants to produce.
1-12
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Marketing Concept
Organization-wide philosophy that holds that the best route to organizational success is to find an unserved or underserved need in society and meet that need better than anyone else, while still meeting longterm organizational objectives.
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1-15
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1-16
Copyright 2003 by Nelson, a division of Thomson Canada Limited.