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MARKETING

Chapter

The Nature of Marketing

Copyright 2003 by Nelson, a division of Thomson Canada Limited.

The Nature of Marketing

Chapter

Objectives
1. Define marketing and describe its primary nature. 2. Show how marketing bridges the gap between producer and consumer. 3. Outline the functions of marketing. 4. Demonstrate the scope of marketing. 5. Contrast activities in each of the three orientations of business in the marketing domain. 6. Position marketing as one of the basic business functions.
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The Nature of Marketing

Chapter

The Purpose of Business


To create a CUSTOMER

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The Nature of Marketing

Chapter

The Marketing Functions



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Buying Selling Transporting Storing Grading Financing Risk taking Information collecting and disseminating

The Nature of Marketing

Chapter

The Essence of Marketing


The Exchange Process

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The Nature of Marketing

Chapter

The Exchange Process


The means by which two or more parties give something of value to one another to satisfy felt needs.

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The Nature of Marketing

Chapter

Marketing
Process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives.

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The Nature of Marketing

Chapter

Utility
The want-satisfying power of a product or service.

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The Nature of Marketing

Chapter

The Utilities
Form Time Place Ownership

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The Nature of Marketing

Chapter

Types of Business Orientation


Product or Production Sales Market

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The Nature of Marketing

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Product Orientation
A focus on the product itself rather than on the consumers needs.

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The Nature of Marketing

Chapter

Sales Orientation
A focus on developing a strong sales force to convince consumers to buy whatever the firm produces.

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The Nature of Marketing

Chapter

Market Orientation
A focus on understanding customer needs and objectives, then making the business serve the interests of the customer rather than trying to make the customer buy what the business wants to produce.

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Copyright 2003 by Nelson, a division of Thomson Canada Limited.

The Nature of Marketing

Chapter

Marketing Concept
Organization-wide philosophy that holds that the best route to organizational success is to find an unserved or underserved need in society and meet that need better than anyone else, while still meeting longterm organizational objectives.
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Copyright 2003 by Nelson, a division of Thomson Canada Limited.

The Nature of Marketing

Chapter

Societal Marketing Concept


An organization-wide philosophy that holds that the best route to organizational success is to find an unserved or underserved need in society and meet that need better than anyone else, while still meeting longterm organizational objectives and also considering the long term impact on society.
Copyright 2003 by Nelson, a division of Thomson Canada Limited.

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The Nature of Marketing

Chapter

The Importance of Marketing


People Companies Economy

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The Nature of Marketing


Figure 1.2

Chapter

Marketing from the Inside Out

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