Internship Report On Commercial Banking Operation and Services

Of

Uttara Bank Limited

Prepared For Rafiqul Islam Professor & Dean

Department of Business & Administration Faculty of Business & Economics Daffodil International University

Prepared By
Md. Anamul Haque ID: 091-11-919 BBA Program Fall Semister-2011

Submission Date: July 31st, 2012

Letter of Submission
July 31, 2012

To Rafiqul Islam Professor & Dean Daffodil International University

Subject: Application for evaluating the Internship Report.

Dear Sir With due respect and humble submission, I am stating that I am very much proud to present you the report titled Commercial Banking operation and services of Uttara Bank Ltd. It was a great experience to the able to relate what taught in the text book and what actually happens in the work place. Now I need your perusal consideration as it obtain Grade point and important part for the completion of my BBA Degree.

I hope you would be kind enough to evaluate this report and oblige me thereby.

Yours truly,

Md. Anamul Haque

Supervisors Certificate
This is to certify that The Report on Uttara Bank Limited Titled Commercial Banking operation and service of UBL has submitted for the award of BBA with Major in Finance from Daffodil International University carried out by Md. Anamul Haque 22nd Batch bearing IDno 091-11-919 under Supervision of Md. Rafiqul Islam Dean Department of BBA, Daffodil International University.

This report is free from Plagiarism.

_______________ Md. Rafiqul Islam Professor &Dean Department of Business Adminstration Daffodil International University

In the Name of Allah Beneficent and Merciful

ACKNOWLEDGEMENT

First I would like to thank my honorable sir MD Rafiqul Islam to spend his valuable time to examine my report and for his valuable suggestion indifferent situation.

I am greatly in debt to Md. Alamgir hossain Manager of Uttara Bank Ltd. Jatrabari Branch, Dhaka and Mrs Mariam Binte Islam for their great support help me and provide me not only the sources of inside but also the information of outside. Their supports help me to finish my report earlier than my effort.

BBA program requires an Internship report with practical knowledge. I tried to acquire it from to various organizations Basically at UBL.

I am also indebted to the officers, especially those with whom I have worked for their role in conducting my study. The talented officers deserve praise for their help and behavior with me.

Executive Summary

This Internship Report is a partial requirement for the Bachelor of Business Administration. As part of the internship program, I was placed Uttara Bank ltd at Jatrabari branch in Dhaka. During the period of Internship I have landed a lot about commercial Banking operation of this organization.

Jatrabari Branch began its journey with the inauguration of the Uttara bank at North Jatrabari in 1982. This report is an assigned job as a pertain fulfillment of my advisor Rafiqul Islam. Its an optimum aggregated outcome of analyzing the commercial banking operation and services of a particular organization is a really tuff job is accomplish, but I have enjoyed it very much.

Some of the problems of the Jarabari branch are summed details in report,-lack of new clients, shortage of staff, staff de-motivation due to late working hours, over dependence of few staff, and few clients, absence of training, insignificant marketing efforts. As business community now has more option to avail international trade service through a number of institutions practically more customer orientation is to satisfy customer needs and retain these customers. Finally some policies are implementation and recommendation for future improvement of the branch.

Jatrabari branch conduct all types of commercial business activities. The bank is also rendering personal credit, services related to local and foreign remittances and also all types of foreign Exchange Business. The bank strategy is gradually cover total area of banking of Jatrabari branch. The report intends to cover a comprehensive analysis of overall activities of Jatrabari Branch, an appraisal of performance and management effectiveness. Jatrabari branch came into attention of every one when it became first among all the branch of Uttara bank whereas Uttara bank stood in first position among all commercial bank. Uttara bank Jatrabari branch is operating through several types of people, among them three are Senior Officer, two are principal officer, Eight are officer grade, two are Assistant office, Six are Cash officer(among them one is Chief casher), one is Probationary officer, one is Foreign Remittance in charge, one is messenger, Two are guards and other part time labor.

Branch has three department one for foreign exchange, another for loans and advance, and others department conduct general banking activities. Jatrabari branch offer a wide range of services to its customer including local corporations, national companies, multinational companies, domes tic and other donor agencies, NGOS and other financial institutions. Major customers are big companies who transaction high volume amount of business. Through its expert employees and dedicated service amount of deposits, import, exports, local and foreign remittance, loans and advance, interest, net profits are increases gradually. The major business conducted by Jatrabari branch is:

Loans and advance Bills receiving and bills collections (P.O.D.D. Check, bills etc.) Issues of P.O, D.D, M.T., T.T., S.C., LSC. etc. Foreign and local remittance.

Letter of submission Acknowledgement Executive summery Introduction Background of the study Objective of the study Significance of the study Research methodology Limitation Evolution and Development of banking system in Bangladesh Evolution of bank Development of banking in Bangladesh Banking structure in Bangladesh Hierarchy analysis Organizational part Deposit scheme Uttara bank at a glance Balance sheet Profit and loss account Board of Directors General Banking General banking Account Opening Department picture Demand Deposit Account Opening Procedure 1-3 1 2 2 3 3 4-7 4 5 6 7 8-14 8 9 10-12 13-14 13 15-46 15 16 16 17-46

Foreign exchange Foreign exchange Nature of L/C Back to back L/C Foreign remittance Findings Suggestion for the management for future improvement Conclusion Conclusion Bibliography

46-57 46 48 51 52 52 54 57-58 57 58