PUBLIC SERVICE DEPARTMENT MALAYSIA Profile

VISION
Making a world class organization in the planning , development and human resources management based on professional excellence , integrity and technology in line with Vision 2020 to make Malaysia a developed country .

MISSION
Improving the effectiveness of human capital of excellence in Public Service for Public Service through the following functions :

o Be the principal adviser to the Government in the personnel affairs of the Public Service ; o Formulate Civil Service personnel policies including recruitment , placement , promotion , training ,
salaries , allowances , facilities , benefits and accident compensation , work environment, motivation , incentives and awards ;

o Plan manpower requirements of Public Service Quality ; o o

To determine the optimal structure and size , and Manage the relationship of employers and employees towards creating a harmonious environment .

OBJECTIVE
Being a public sector agency personnel in the provision of high-performance human resources capable of providing excellent service through policy formulation and management of human resources .

FUNCTION
Public Sector Human Resource Management covers all aspects of planning, management and development of the following :

Planning o o o o o o
To determine the role of the public sector ; Determine the size and organizational structure of public agencies ; To determine the needs and human resource development ; Determine the remuneration and retirement benefits ; To determine the implications of privatization / segregation of public sector human resources and Developing strategic alliances and partnerships , networking .

Development o
Determining Organizational Development Policy ;

o o o o

Determining Career Development Policy ; career path development ; Developing succession planning and Determine training policy .

Management o
Manage the recruitment , placement , remuneration , promotion , retirement benefits , conditions of service , employee - employer relations , training and human resource information ;

o o o Slogan

Formulate and clarify the policy for the things mentioned above to the implementation agencies ; Managing the policy monitoring and Manage the evaluation of policy.

" PSD TRULY CHANGING PUBLIC SERVICES "

CUSTOMER CHARTER
We promise to : To provide excellent service through planning , policy formulation and implementation of human resource management in conformity with quality features like the following :

o o o o o o o

Quickly in all actions ; Accurate decision-making ; Friendly service to customers ; promised in a timely manner ; Fair and equitable consideration ; Determining the services and information easily available and reliable , and Conform to the laws , policies and regulations .

Developing a strong public service organization through organizational restructuring , schemes of service and personnel on an ongoing basis in accordance with the scope of its current responsibilities in order to function optimally ;

To ensure the best human capital management aims to improve the effectiveness and efficiency of the Civil Service through the development of systems and current practices ; Increase productivity and efficiency of human capital the Public Service through training pre - service and in-service training policy in the Civil Service ; Attracting , developing and retaining potential manpower towards performance excellence through the management of salaries, allowances and facilities provided ; To ensure a harmonious relationship between employer - employee through wider dissemination of information to enhance their understanding of issues of mutual interest ; Administer the law and ensure that the Civil Service pension benefits paid to eligible recipients ;

Developing human resources and counseling psychology approach and training to members of the Public Service to effectively and efficiently based on the principles, ethics and standards of practice set , and

To ensure that responses to inquiries and complaints are fast , accurate and friendly and in accordance to the following periods :

o o o

Acknowledgment of receipt within three days ; initial response within 14 days and complaint status report within two months .