Human Resources Management.

Synopsis on STUDY AND ANALYSIS of HR MANUAL (w.r.t) TCS - BPO Subject: Human Resources Management Submitted To: Prof. Ms. Rashmi Gopinathan Submitted by: Group No. - 04 1. Ashok Singh 33. 2. Ketan Savliya 34. 3. Nikhil Jain 35. 4. Pallvi 36. 5. Harjinder Singh 37. 6. Praneet Gomde 38. 7. Shruti Nallappa 39. 8. Abhijeet Shirke- 41. 9. Vidya Nair 42.
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Human Resources Management.

CHAPTERIZATION
Chapter No.
1 2 3 3.1 3.1.1 3.1.2 3.2 4 5 6 7 8 9 9.1 9.2

Chapter
About HR Manual. Objective of the study. Research Methodology Sources of Data Collection Primary Data Secondary Data Sampling Techniques Introduction of TCS BPO. Data Interpretation Data Analysis Recommendations and Conclusion Limitations of the study Reference Section Annexure Bibliography

Page No.
3 4 5 5 5 5 6 7 11 11 11 11 11 11 11

Human Resources Management.

Chapter 1: About HR Manual

HR Manual is designed for the internal circulation of the HR Department. It should contain the HR Benefits for the employees which give broad overview of the various HR processes like Rewards and Recognition, Learning and Development, Various employee referral programmes, Performance Management System, etc. With the growth of an organization, various other processes may be added to it, so as to keep the manual updated. HR Manual is a booklet which mentions all the norms of a company which helps an outsider and internal customers to understand the HR processes. The TCS HR policies, as with any TATA Group Company abides by the TATA Employee Welfare guidelines. The Benefits for You (B4U) is the HR Manual of TCS BPO which helps and provides the necessary information to associates which means to improve the Quality of Life at TCS. The Comprehensive list of the TCS HR Policies and Benefits can be found in this HR Manual which all TCS employees use for Communication, Accounting, Approvals, Applications, Performance Management, Learning and Development, etc.

Human Resources Management.

Chapter 2: Objective of the Study

To study various HR Policies organizations overall success.

and its impact

on the

To understand the importance of the HR Manual system. To ascertain the link between the employers and the employees.

To take the feedback from the respective employee about the HR Manual.

Human Resources Management.

Chapter 3: Research Methodology

A study of HR Manual will be a descriptive research which will be backed by the primary as well as the secondary data. In the course of research various forms of tools will be used for gathering the data like interviews, questionnaires and opinion of employee, internet and feedback from existing employees who gone through HR Policy of TCS. Research will be mainly emphasizing on the HR Manual of TCS.
3.1

Sources of Data Collection:

3.1.1 Primary Data

Questionnaire. Interviews with Employees.

3.1.2 Secondary Data

Internet
www.tcs.com https://www.ultimatix.net

Books TCS Handbook

Human Resources Management. 3.2

Sampling Techniques:
3.2.1 Sample size:30 We have taken a sample size of 30 candidates to study the employee satisfaction on the HR Manual. In order to do the same we will distribute the questionnaires of the 30 candidates who have just freshly joint TCS.

3.2.2 Sampling Method: Random sampling.

We have chosen Random sampling so that we could have huge variation in the data rather than restricting our self to employee of only 1 department.

3.2.3 Number of organization:1 TATA CONSULTING SERVICES - BPO

Human Resources Management.

Chapter 4: Introduction of the TCS - BPO

Tatas have been pioneers of the BPO industry with data processing operations set up by TCS, itself for the TATA group of companies way back in the late 60s. Tata Consultancy services a leading Global IT services, Business solution and outsourcing firm-is one of the worlds leading information technology companies. The BPO arm of TCS came about as a pro-active endeavor to channelize our experience to enhance clients performance above and beyond labor cost arbitrage. Merging IT and BPO gives TATAs the ability to leapfrog the competition to deliver maximum value to their clients. With a vision to be a Top 10 global Technology services provider by 2010, BPO is a central pillar for realizing this goal.TCS currently offers BPO services to number of strategic clients spread over US, Europe and Asia Pacific from delivery centers spread across the world. TCS BPO offers automated processing services to many clients around the globe. It offers number of services like Back office operations, engineering services, clinical data management, statistical analysis, medical writings, credit card operations etc.

Human Resources Management.

TCS HR MANUAL (Benefits for You - B4U)

Rewards and Recognition (R & R).

Rewards and Recognition are the composition of water changes. Our reward and recognition programme a partly named 100 degree when the composition changes aims at doing just that recognizing and motivating the people talent that plays an integral part in TCSs success. The new scheme is available as an individual and as part of a Team. There are various recognition mechanisms like Pat on the back, Star of the Month, Rising Star and many more.
Learning and Development.

At TCS Learning and Development is the spinal cord of the organization. Developing strengths and potential of team members is core value. The learning and development aims at developing knowledge skills and attributes. Learning and Development also takes place their employee through for learning platform iCLAMS which they can track their learning needs.

Human Resources Management. Employee Referral Programmes.

The employee can refer unlimited number of buddies for an opportunity to work at TCS across the country. Also, employee can reap attractive rewards in the range of Rs.2, 500/to Rs.20, 000/- for every referral. The employee would be eligible for a handsome reward on the basis of the Skill & Grade at which your Buddy joins. Refer to the below reward matrix.

Process & Grade wise break up Data process (BPO 1,2,3) Data & Voice (BPO 1,2,3) Niche Skills (BPO 1,2,3) BPO 4 BPO 5 BPO 6 BPO 7 BPO 8 BPO 9

Total Amt 2,500 4,000 7,000 9,000 10,000 11,000 13,000 18,000 20,000

Performance Management System.

Human Resources Management.

The Integrated Competency Management and Learning Management System (iCALMS) is undoubtedly one of the most comprehensive learning and competency systems online. To keep a track of the competency and performance of the employees TCS has more than 2000 courses and 500 certifications, this helps an employee to develop their skills, attributes and knowledge.

Chapter 7:
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Human Resources Management.

Recommendation and Conclusion.

Tentative recommendation is to be done on the basis of questionnaire and tentative conclusion is to be done on the basis of primary and secondary data obtained.

Chapter 8: Limitation of the study.

Due to data confidentiality, HR managers can not provide exact information. Because of that we may not get appropriate findings.

Chapter 9: Reference section:

9.1. AnnexureQuestionnaire for HR Manager and Employees.

9.2. Bibliographywww.tcs.com https://www.ultimatix.net

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Human Resources Management.

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