Basic Interviewing Skills Workshop

November 13, 2012 8:30am 5:00pm Venue: ExeQserve Training Room, Unit 404 VGP
Center, 6772 Ayala Ave., Makati City
Course Description
Hiring is everything. A wrong hire can be expensive and hard to correct if it ever is correctable. It is for this reason that managers need to be careful about their hiring decisions. This is not easy when candidates are putting their best foot forward and go to great lengths including lying to win the much coveted job. This is why a lot of hires end up with firing and resignations. It is true that a lot of guesswork and gut feel go into hiring decision making but there is a way to be more objective about it. Through this interactive and experiential workshop, the participants will learn how to prepare for a screening task, ask the right questions, probe candidates for the competencies they are looking for and evaluate interviews more objectively. The program includes introduction to the recruitment process and methodologies and a lot of skill practice to ensure that participants can replicate them in the workplace.

Workshop Objectives
Define job fit and profile of a right hire Go through the proper way of scanning the resume and using it as reference for the interview Know the right way of using Aptitude and personality test in the interview process Prepare for the conduct of interview Know the important interview Dos and Donts.

Target Participants
Recruitment specialists, supervisors, managers and all hiring decision-makers.

Learning Investment
PHP 3,360.00

Fees Inclusion
Certificate of Completion Basic Training Toolkit Breakfast, Lunch & Afternoon Refreshments

Course Outline

Time 8:30 to 9:00

Activities Module 0: Course Preliminaries Expectations Leveling Course Preview Housing Rules Module 1: Overview and Context Competency-Based Interviewing Context Behavioral Event (BE) Interviewing Job Analysis Process Discussion-Competency Profile Walk-through: Behavioral Event (BE) Interviewing Process Module 2: Formulating Questions Common Interview Questions Types & Uses of Questions Preparing Behavioral Event Questions Interviewing Guide Preparation Module 3: Handling Responses Valid responses Incomplete Responses Problem Responses Lunch Break Module 4: Behavioral Event (BE) Interview Conduct Skill Building & Practice Sessions Module 5: Documentation and other finishing touches Question & Answer Session Individual Action Plan Course Summary/Wrap Up Course Evaluation

9:00 to 9:15

9:15 to 11:00

11:00 to 12:00

12:00 to 1:00 1:00 to 4:30 4:00 to 6:00

The Facilitator

Patricia S. Pascua
Miss Pascua is a seasoned HR practitioner with over 15 years experience. She has proven competence particularly in Recruitment and Training. She is also a trained career and personal coach. As a learning facilitator and training consultant, Pat is preferred as faculty for topics like Business Communication, Customer Service, Supervisory Training, Coaching, Effective Recruiting, Trainers Training, and Career Management. She is an accredited instructor of DDIs Interaction Management and is also trained in Targeted Selection Administration. A Competent Toastmaster, Pat is an impromptu speaking champion and member of Toastmasters International District 75 Philippines. Pat is an alumna of the University of the Philippines, Diliman Campus. After finishing her Bachelor of Arts in Broadcast Communication, she worked in the HR Department of FEBTC for 13 years. After working for the bank, she furthered her career in recruitment and training in companies like Easycall, Pilipino Telephone Corporation, and JobsDB.com. Pat was also briefly engaged in HR work at a couple of locally-based international call centers and later went into consultancy with local training firms such as ExeQserve. PROGRAMS DESIGNED AND CONDUCTED: Assertive Communication Business Writing Business Presentations Career Planning (for Job Seekers and Outplacement Programs) Co-Active Coaching/Mentoring Customer Care, Service Recovery & Basic Telemarketing (for Call Centers) English Grammar and Diction Review & Clinic Instructional Design & Development (For trainers) Oral Communication Skills (Improved Pronunciation)

Personal and Interpersonal Leadership Public Speaking Prepared and Impromptu Speech Performance Appraisal (See Interaction Management) Recruiter Skills Series (for Recruiters, Interviewers) Supervisory Training Team Building Time Management/Productivity Enhancement/Goal-Getting

TRAINING REGISTRATION FORM

*KINDLY FILL OUT THE FOLLOWING IN PRINT FORM AND THEN FAX / E-MAIL

UPCOMING TRAINING! ExeQserves NO-FRILLS TRAINING!

Training Details
Course Title Training Date

Basic Interviewing Skills Workshop

November 13
WHO SHOULD ATTEND? Recruitment specialists, supervisors, managers and all hiring decision-makers.

Company Details
Company Complete Address Telephone Fax Website

Job Analysis & Job Description Writing Workshop

November 27
WHO SHOULD ATTEND? All HR Professionals who wish to learn the step by step process of conducting a Job Analysis and Job Description Writing. **Please contact us for more details**

List of Participants
Complete Name

Nickname

Designation

ExeQserves PUBLIC SEMINAR!

Basic Supervisory Workshop

November 7 and 8
WHO SHOULD ATTEND? New or upcoming supervisors, managers, team leaders who havent attended a basic training on leadership and management.

High Performance Leadership Workshop

FOR BILLING PURPOSES
Check if you or your company is Tax Exempted and/or PEZA Registered. **Kindly send us a copy of your Certificate of Tax Exemption. You may send it via Fax or E-mail**

November 22 and 23
WHO SHOULD ATTEND? Supervisors Managers who are responsible for bringing employees performance to higher levels! **Please contact us for more details**

PAYMENT METHOD
Cash Cheque **please address the cheque to: ExeQserve Corporation** Deposit to ExeQserve Bank Account **Kindly email your Deposit Slip to: aimoya@exeqserve.com

EXEQSERVE CORP. BANK DETAILS

Robinsons Savings Bank (Valero, Makati Branch) Account Name ExeQserve Corporation Account Number 110-23-000242-8 Banco De Oro (Valero, Makati Bank) Account Name ExeQserve Corporation Account Number 1388017241

Note: 50% of Training Fee will be charged for cancellation of training seven (7) days before the scheduled date/s. **FOR MORE INFORMATION AND CLARIFICATIONS PLEASE CONTACT US**

Authorized Contact Person Name Designation Contact Number Signature Date & Time