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Service Bulletin
Subject Model
Topic
The firmware was upgraded as follows.

Ref. No.

2H7-0088 (B263)
<Date> August 8, 2011

Firmware Upgrade (Pack MAIN: V12.00, ENHANCE: V1.13)


TASKalfa_250_300_400_500ci_12.00.0020_(2011-07-14)

TASKalfa500ci, TASKalfa400ci, TASKalfa300ci, TASKalfa250ci

Content of Changes
2011/7 Type MAIN FRAME MAIN *1 MMI
*1

For more details, please refer to the next pages. New upgrade V11.00 011.006 011.002 <--<--021.001 021.001 <--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--V12.00 012.012 012.012 001.029 001.016 023.001 023.001 <--<--<--<--<--<--<--<--<--<--<--V1.13 <--<--<--<--<--<--005.001 Remark

Pack Version Fixed code 2H7_2F00 2H7_7000 2H7_81BR 2H7_F000 2H7_1000 2JZ_1000 2H7_1200 2H7_1400 2H7_1600 2H7_1800
*4 Fax Sys(Q) *4 Fax Sys(Q) *4 Fax Sys(Q) *4 Fax Sys(S)C *4 Fax Sys(S)C *2*3

---009.020 009.018 001.021 001.015 ------005.002 003.003 001.014 002.001 001.016 (005.002) 001.016 001.022
(C06.001)

V10.00 010.007 010.007 001.025 <--020.003 020.003 <--<--<--<--<--<--<--<--(C08.002)

LANGUAGE BR(OPTION) BROWSER ENGINE (high) *2*3 ENGINE (low) SCANNER MOTOR MAIN H VLT MAIN SLEEP MAIN FAX BOOT FAX APL FAX IPL FAX BOOT FAX APL

3MB_5000 3MB_5100 3MB_5200 5JP_5000 5JP_5100 J00_E000 Fixed code 3LK_9500 3LM_9000 5H8_9000 5JA_9200 3LT_9200 3LT_9600 3LW_9800

FaxSystem (Q)/(S)C MIX *5 SOLUTION (DBA) ENHANCEMENT DP-750/750B, 760/760B PF-720/720B (2 cassette) PF-760/760B (3000) DF-780/780B (1000) DF-760/760B (3000) MAIN DF-760/760B (3000) MIDDLE MT-720/720B (3000)MAIL BOX

SaturnFAX_Pack C06001_005002 C08002_005002

003.002 ---009.003 004.001 003.002 007.005 006.003 007.002 004.002

005.001 V1.12 <--<--<--<--007.001 008.001 <---

For the KM sales companies, it is possible to download the firmware at the download center on the ESDC.net. When upgrading the firmware or replacing a board, please upgrade each kind of the firmware (PACK of MAIN FRAME/ENHANCEMENT) to the latest version at the same time. *1) Please make sure to upgrade the MAIN and the MMI firmware at the same time. If the firmware is individually upgraded, the CF000 error message may appear which cannot be cleared at customers site. *2) Please note that the default value of U327 (Setting Cassette Heater Control) is reset to OFF in case that the firmware was upgraded to the version 004.001 or later from the older version. For more details, please refer to the Service Bulletin SB-2H70012-8746. *3) Please perform AC Calibration in the maintenance mode U464 (Set ID Adjustment Mode) after upgrading the firmware to the version 006.009 or later from the older version. KYOCERA MITA Europe B.V. European Service & Development Center (ESDC)

(Page.2/5)

Service Bulletin

Ref. No.

2H7-0088 (B263)
<Date> August 8, 2011

*4) Combined firmware of five kinds of FAX firmware (*4). When downloading the combined firmware, the appropriate firmware will be automatically installed by detecting the FAX system (Q) or (S)C.

KMCs Classification

Entire Stock Rework In-Field modification at next visit In-Field modification by case No modification necessary Field Measure: Please actively upgrade the firmware on your next visit to the user. Also, please upgrade all kinds of the firmware to the latest version at the same time. Serial Nos. of the Affected Machines: Planned from the July 2011 production

Optional Language KR Optional Language TW Optional Language CN

Latest Ver. 2H7_81KR.001.019 2H7_81TW.001.018 2H7_81CN.001.018

<-<-<--

For KMKR For KMTW For KTST

Content of Changes
No. Changes and Implementations 1 2 3 Specs. change Support for KMPM Changes of PanelPlus and FMU on the man unit Support of KMA management system Remarks Device license and Simple Follow Me Print are now supported. ---------1. [SAMPLE SET] was added to the U089 (Output MIG-PG). [SAMPLE SET] prints five pages of sample pattern: COLOR BELT, GRAY(C), GRAY(M), GRAY(Y) and GRAY(K). 2. [RP Code] is now indicated on the Service Status Page. *Only the initial value FFFFFFFFFFFF appears after upgrading the firmware with the upgrade pack and it will become valid after next firmware upgrade including overwriting. 4 5 6 Improved performance 1 Measures against the CF245 error Measures against the operation panel lockup (lockup at restart) Measures against the Maintenance Report error after the C0630 error Measures for the failure at installation of the optional NIC The "admin00" password support ---------The operation panel might be locked up (no response of the hardware key nor touch panel). Therefore, this was corrected. The Maintenance Report might not be attached after the C0630 error (DMA error) occurred. Therefore, this was corrected. The memory LED might keep flashing after printing a certain file via the optional NIC manufactured by SEH. Therefore, this was corrected. ---------TC-10-057 517998 TP-10-302 521995 TP-11-021 557130

CTL No.
514053 552470 558227

TP-11-008, BA001, PS-19 523636 TO-11-003, #1160788, #1160792, 523985 TO-11-007, #1160788, 535956 ESDC-VE-085 547335

Prevention of overwriting of the Command Center contents 10 Support of the KWOM (OMmacro4 spool system) printing data transmission

---------PJL STATUS was not completely returned in the KWOM (OM-macro4 spool system) printing data sending. Therefore, this was corrected.

KYOCERA MITA Europe B.V. European Service & Development Center (ESDC)

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Service Bulletin
No. Changes and Implementations 11 Support of the letters with umlaut for the SMB function path name from the Command Center 12 Measures against the discrepancy between total values and total sum of the individual accounting values in the Accounting System 13 Measures against the failure of the PDF direct print from the USB memory 14 Measures against the CF2A4 error when receiving i-Fax 15 Correction of spell of the German [Quality] tab in the operation panel 16 Measures against the FAX memory send failure when installing the optional FAX memory 17 Measures against the communication errors SNMP OID 1.3.6.1.2.1.43.7.1.1.2.1.7 18 Correction to the German Command Center 19 Measures against the disabled output tray Remarks

Ref. No.

2H7-0088 (B263)
<Date> August 8, 2011
CTL No.
TO-11-019, #1196927 551994 TO-11-023, KMTW-SQ-110408 558591

The letters with umlaut were not usable to register a path for the SMB function from the Command Center (failure in the previous upgrade pack11). Therefore, this was corrected. The total sum of the Account ID Total and the total that appears at the "All Accounts" as the last column of the ACCOUNT.REPORT might be different when printing the ACCOUNT.REPORT. Therefore, this was corrected. The main unit might be locked up when attempting a certain operation for the PDF direct printing from the USB memory. Therefore, this was corrected. When i-Fax was received, the data might not be converted and the CF2A4 error might appear if it contained unconvertible data. Therefore, this was corrected. The spelling of [Quality] tab in German was incorrect which appears when opening [Copy] page on the operation panel. Therefore, this was corrected. Before) qualitat -> After) Qualitt The FAX memory might fail to be initialized with the internal control version file error at start-up and accordingly, the FAX memory transmission failure might occur. Therefore, the version file will be rebuilt if it contains errors so that it can be correctly initialized. ----------

TO-11-015, #1194727-1 547119 TF-11-003 551815

TO-11-013, #1199937 541195

548025

TP-10-270 505313

---------The printer output tray might not be selected as specified with the system menu setting below. Therefore, this was corrected. System Menu > Common settings > Function Default > Collate/Offset Collate: On, Offset: Offset Each Set (Offset Each Page)

TO-11-032 565186 KMA-D-1009-07 542487

20 Correction of the page order in the booklet copy 21 Measures against the Document Box failure 22 Measures against the direct-print failure with a certain file 23 Measures against the CF248 error when printing a certain file from the USB memory 24 Measures against the F248 error when printing a certain file from the users system 25 Measures against the garbled letters with a certain file No. Changes and Implementations 26 Measures against the F248 error with a certain PCL data 27 Measures against the CF46F error with a certain PDF file and

The page order was incorrect in the booklet copy with a certain setting. Therefore, this was corrected. ----------------------------

TC-11-007, KMA-D-1103-10 553346 TO-11-033 UTAX20110530 565197 TP-11-007, #1164494 523606 TO-11-002, KMAUS11-S02 523838 TP-11-014, UT-S11-004 534239 TP-11-003, #1162401 522737

----------

----------

Remarks -------------------

CTL No.
ESDC-MA-003 553937 TP-11-041, UT-S11-006 537461

KYOCERA MITA Europe B.V. European Service & Development Center (ESDC)

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Service Bulletin
KPDL mini driver 28 Measures against the Offending Command error when directprinting of a certain PDF file 29 Measures against the duplicate print of fonts with a certain file 30 Measures against the slow speed when printing continuously 31 Measures against the slow print with a certain file 32 Measures against the F248 error when printing certain fonts via CF card 33 Improvement of the print time when continuously printing by a certain PCL5 system 34 Measures against the logo mark failure 35 Measures against the CF248 error with a certain file 36 Correction of the PCL5Ee performance 37 Handling of the magnification with a certain file 38 Escape of the Prescribe command with a certain file 39 Improvement of the performance 40 Measures against the lockup during printing a certain Excel data ----------

Ref. No.

2H7-0088 (B263)
<Date> August 8, 2011
TP-11-078, #1222631 555434 TP-11-020, HTJO-14518 534689 TP-10-122, UTS-10-018 559149 TP-10-128, TP-10-105 559151 TP-10-272, ASTA-14239 559152 TP-10-219 NP-Z10071 559154 TP-10-296, KMA-D-1011-12 559155 TP-10-321, KMAUS10-S23 559156 TP-11-036 PCL5e: 559157 TP-11-012, BM-110119 559158 TP-11-046 NPZ11006 559159

---------A pause might be inserted between pages and printing might be slowed down when printing continuously. Therefore, this was corrected. Extra process time might be required to rebuild the data caused by a pause between jobs. Therefore, this was corrected. The F248 error might appear when attempting to print certain fonts registered in a CF card. Therefore, this was corrected. (These fonts will be correctly printed if they are registered in the RAM.) The process time will be longr with a pause when printing a single page continuously. Therefore, this was corrected. Logo mark area was filled in black when printing with an application named Formtastic. Therefore, this was corrected. ---------Since the PCL5e selected a large number of unnecessary fonts, the logic was changed in order to optimize the font selection. The magnification slightly differed depending on the model. Therefore, this was corrected. The character specifying code might come in the order of [33], [82] and [33] (= !R!) in the PCL5 data, and the Prescribe command was unintentionally entered. Then, the data afterwards were not printed. Therefore, this was corrected. The process was changed where it required much time for a large data relocation and the differential compression. ----------

TP-10-283 559160 TP-10-263 NPZ10084 559162

KYOCERA MITA Europe B.V. European Service & Development Center (ESDC)

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Service Bulletin
No. Changes and Implementations Improved performance 2 41 Measures against the image dropout (improvement of the LSU cleaning mechanism) Phenomenon 1) The color dropout occurs toward the main scanning direction. However, it is somewhat curved down from A to C instead of straight. C Remarks

Ref. No.

2H7-0088 (B263)
<Date> August 8, 2011
CTL No.
552360 562335 562336

A 2) A single color dropout appears in white. In the case of color image, it appears with other colors than the one dropping out.

The dropout image might appear if the one-way clutch was partly caught up by the Mylar film and it stopped where the laser beam path was interrupted by the cleaning blade. Therefore, the following changes were made so that the one-way clutch will not stop. - The feed motor is now rotated in reverse at half speed and then rotated at full speed after the LSU cleaning was completed so that the cleaning blade will go back to the home position. - The following selections were added to the maintenance mode to set up the mode. U474 [Reverse Rotation] was added. 0: Off (default) 1: On - Execute the above on the users understanding since the warm-up time will be delayed by 4 to 6 sec. if the mode above was set. - The value will be reset to 0 (Off) after the firmware was upgraded. Set it again if it was set to On for the individual solution.

Single color dropout

42 Measures against the backside smudge (from secondary transfer roller dirt)

43 Improvement of the print job productivity 44 Measures against the faint solid black image (Variable target value for the toner thick layer calibration (black) in the U464)

The backside smudge might appear at approx. 47mm from the leading edge at the first page print with low coverage after continuous monochrome printing in the low humidity environment. Therefore, the residual toner on the secondary transfer section will be collected to the primary transfer section before paper feeding is started. The threshold value to shift to the paper interval control mode was changed in the U325 Mode5 motion (shifted to the Mode5 depending on the drive time in the Mode1) in order to improve the productivity. The target value for the toner thick layer calibration (black) in the U464 was enabled as the corrective measure for the faint solid black image. Try the following measures against the faint solid black image. - Execute the developer refresh. - Execute the manual calibration. - Increase the black target value in the U464 if the measures above did not help (Thick Calib Add Bias (K)). (Note that the toner drop or background image might appear if the value was increased.) - Execute the manual calibration. (This fixes the changed value.) - Check the image level. (Change the value again depending on the level.) *The default value was changed from +10 to 0 after this change. The cleaning roller reverse rotation control after finishing a job was disabled (since the drum pinhole might occur at the user whose printing pages per job are a few). The motion control before the slow-up was changed in order to prevent the step-out of the stepping motor.

562352

562341

562342

45 Handling of the drum pin hole

46 Measures against the C8510 error (MB conveying motor error 1) MT-720/720B

566423

KYOCERA MITA Europe B.V. European Service & Development Center (ESDC)