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Companies have tightened their ad budgets in response to shrinking markets, which has an effect on not just the advertising industry, but sister businesses such as market research and PR companies. Interestingly, market research is suffering while PR-firms are seeing some of the money pulled from marketing shifting into their territory as companies increase public communication to compensate for less advertising.
In PR we trust
PR AGENCIES
MARKET ROUND-UPS
+36%
Andrea Fazekas
Challenged constantly by fast-moving trends, and more recently by the crisis, public relations agencies are ahead of their advertising colleagues not only in flexibility, but also in creativity.
MARKET RESEARCH
+6%
budgets generally stable in economic downturns as well, according to kos Kozk, the CEO of market-leading firm GfK Hungria. This is because the biggest chunk of marketing spending is media buys and event sponsorship, while the cost of research is only a smaller item. Advertising spending so far has already Change in aggregate net revenue decreased by 30%, and research budgets of listed market research firms are also seen suffering double-digit cuts in Hungary, Kozk said. Market research Market research firms are used to be viewed as an investment into struggling to keep their order the future, but now clients are asking for less frequent reports, for example just one books filled on an overcrowded every quarter instead of every month, market where demand for their Kozk said. At the same time, must-have data that have to be reported to the headservices has fallen heavily. quarters of international companies, such as market shares of retail companies, are still providing a constant level of work for Katalin Tth industry firms. Public opinion polling, mostly on political issues, has remained at Before the financial crisis, mar- the same level as before. ket research seemed to be a rather GfK Hungria, the largest market non-cyclical business, with research research firm in Hungary with sales of
HUF 2.72 billion and more than 100 employees, is also taking steps to save money. The management is trying to avoid lay-offs, because training a professional takes five years, Kozk noted. Instead, working hours have been shortened and wages cut temporarily, while spending on conferences and training has also been reduced. Endre Hahn of market research and polling firm Medin also sees the number of annual data collections declining and some multinational clients trimming their budgets. However, he believes there is a strong psychological factor involved. Clients and research firms are both fazed at the moment, and a few bad news here and there make industry players believe that the market is shrinking far more than it actually is.
Article continues on page 10
I feel ashamed to admit it, but were doing well, answered Pter Sznt, the head of Noguchi Porter Novellis local office, when asked how the crisis has affected his agency, signifying a common trend on the Hungarian public relations market. The reason for this good performance among the general marketing budget cuts, which were the knee-jerk reaction of most clients, is that resources have been not completely withdrawn, merely reallocated, mostly by shifting ad money over to the more measurable PR. The crisis has made clients more purposeful and sales-oriented, although even among PR tools, they are looking for more cost-efficient ones, said Ervin Szcs and Attila Karvalics, the managing directors of Weber Shandwick. According to them and the other four top agencies on the latest Budapest Business Journal list, the most frequent tools now are press conferences, digital PR and word-of-mouth, as opposed to spectacular events or use of public media.
Article continues on page 10
10 THE LISTS
choose global research firms. On the other hand, local knowledge and boutique solutions are also sought after, and local firms provide tailorContinued from page 9 made solutions for each client, Kincses noted. Capital Research spends a lot of time familiarJnos Gulys, the CEO of Szonda Ipsos, izing itself with its clients problems, and highly another large player, agreed that research qualified researchers, not sales people, carry out firms are less affected than the overall media the task, he added. This matters during negotiaor advertising business (filmmakers, cre- tions with new clients as well. Individual methative agencies and others). ods often bring more precise results than when In Hungary, companies are less aware of the same method is used everywhere. the importance of market research than in Capital Research is more specialized in Western Europe or the US, even when the ad hoc research assignments than the pereconomic environment is generally positive. manent monitoring of market shares, for Mapping out the market and then forming example. Clients want to know whether their prices and costs accordingly is not an inte- new product is successful on the market or gral part of their strategies yet. Instead, its whether a rivals ad campaign has hurt the mostly the other way around - if there is sales of their company, Kincses said. The money left over, then there is something to problem both he and Kozk cited is the irraspend on researching the market a bit, Pter tionally large number of market research firms in Hungary. This business, like some Kincses, CEO of Capital Research said. The argument that research is more impor- others, is struggling with the fact that anyone tant in a crisis makes sense, but this is not how who worked in the field at some point in their the majority of firms see it. When advertising life can print a business card, and set up his budgets are lowered, for example, it would own market research firm. make sense to have more precise knowledge about customers so media buys can be targeted at the right audience, thus getting more value for the money. Companies with Hungarian owners are more prone to saving on Capital Research research than foreign firms. It is possible that +4 places Masmi Hungary in the future, research focused on Hungary +2 places Market Research or the neighboring countries will be grouped Intitute Kft. together on a regional level by clients, KinDendrite Group cses said. In this case, Hungarian firms are +2 places IMAS Int. Hungary -1 places not in a good position to challenge their PolTNS Media Intelligence -1 places ish or Slovakian counterparts. There is also competition between locally owned Hungarian market research firms and LIST: Market Research Companies those that belong to a multinational group. pages 11 On the one hand, multinational clients like to
MARKET RESEARCH
Moving on
A D V E R T I S I N G F E AT U R E
Guaranteeing results
What proves your success in the PR industry? Your clients loyalty and size. If they are big enough and committed to your company for a long time, you must be sure that you are doing something right.
Merlin, which is ten years old this year, has plenty of clients to be proud of. Richter Gedeon, the Hungarian pharmaceutical giant, has been working with Merlin for nine years, and Magyar Telekom has been a client for five years. Founder Tams Wendler started Merlin almost in his garage, in his flat. Hard work, steel will and focused attention on the day-to-day management of his company paid huge dividends. Merlin is now one of the 4-5 Hungarian-owned PR companies that is able to compete with internationally controlled PR agencies, while still maintaining its independence. Wendler followed the trends. His company is a multifunctional PR firm that manages various kinds of requests in-house. Besides classic PR work, they also have event management and creative units. He admits that on the Hungarian market, the state is a key player, but is proud of being accepted and respected by both the political right and left. The firm managed the Szchenyi Plans communications, and worked on official state celebrations during the Socialist government. His company holds the Pegasus Award, presented by online business publication Portfolio.hu, KPMG and Dun&Bradstreet to the most promising Hungarian-owned companies of 2008. Wendler is planning to introduce a new approach to managing his clients communications, one based on trust and freedom. His company has faith in its own expertise, thus it is confident in guaranteeing certain results. It is indeed rare that PR agencies share responsibility for the clients results. Wendler cautiously describes this new method, as it requires a shared understanding of the goals and means to achieve the expected results. Hungarian clients in many cases stop short of defining their goals precisely, which can lead to misunderstandings. Despite this, Wendler believes that his companys results are convincing enough to have their clients place their trust in them. Under well-defined circumstances, they are ready to risk their fee as a guarantee of achieving what their clients want. Instead of being what one might think is too brave, he instead has a deep-seated belief in his firms professionalism and achievements. (x)
We are seeing a move away from the dominance of traditional media towards a multi-channeled, two-way dialogue with Continued from page 9 customers and stakeholders in public In terms of services, crisis management relations, said Chris Dobson, the manand internal communication have become aging director of Mmd Hungary, talking the most popular since the crisis hit, so agen- about the spread of new media, which cies offering these may even be able to post has become the most important forum growth this year. Privy Council, the leading of business-to-customer communication, Hungarian-owned agency, is also expecting and is also popular in business-to-busimoderate growth until 2010. In our expe- ness dialogue. Recent international surrience, company tenders started perking up veys have shown that online consumer again around March, as clients realized that opinions and word-of-mouth are among not communicating in such a situation could the three most effective ways of adverlead to a Catch 22, said Krisztin Szabados, tising. Well-defined audiences, easy and precise targeting, measurable results, Privys managing director. For clients, the biggest challenge of the feedback, lots of room for creativity and recession is to mix brand-building, the key cunning this is PR 2.0. to long-term success, with promotion, which brings quick profits while endangering brand PR 2.0 value, but which has temporarily become the key to survival. This is where PR can beat ads, A good example of exploiting web 2.0 potenbecause it is better targeted, is more interac- tial is a fresh online campaign now running on tive and also cheaper. YouTube, supported by media presence on Facebook, MySpace and Wikipedia. Its a humorous viral video about the new green Pannon office CONSUMER POWER building, made by LWp Communication, packTo win a consumers loyalty, advertisers aged in a story of a faux musician-icon, with have to create a connection stronger than a very covert advertising value. simple consumer-product relationship and In order to provide the latest solutions generate respect, trust, belief or even love for to clients, agencies have to be extremely a companys product. Agencies have come up up-to-date. According to Balaton, in addiwith several excellent strategies for this, with tion to constant learning and training, this each having its own approach or name for it. requires a change in approach that has to Weber Shandwicks solution is called advo- start on the personal level. When you cacy. It is based on the fact that a 21st-cen- see an article in the newspaper, or hear a tury consumer takes part very actively in the speech in parliament on a topic that could marketing process, through social activities, be interesting to your client, and you send published opinions, or through simple every- them a message about it there begins a day information exchanges. new level of trust, she said. They dont There are potential advocates who, if they expect it, but they are pleased to see that can be won over by a brand, could be the you really care about them. best promoters, because they are authentic, devoted and cost nothing. But advocates must be handled very carefully, since, for one, it takes only one bad move to lose a hardfought reputation, while caution must be Merlin +2 places exercised from the very beginning, because Communications there are badvocates out there, too. Hungary Kft Everybody is a source of information, Double Decker PR -3 places confirmed Anita Balaton, the head of Caf Agency Kft -2 places PR, a Hungarian agency founded in 2001. Ferling PR Kft -2 places That is why internal communication is Szezm -2 places very important, not only in a crisis, but Communications always, she noted, recalling recent corporate scandals like the Provident, TV2 or LIST: PR Agencies the mill cartel cases, where leaks originated pages 12-13 from inside sources.
PR AGENCIES
Moving on
THE LISTS 11
2,725
2,725
95
115
kos Kozk
452-3050, 320-1776 firm@gfk.com www.gfk.com
2,372
95
45
Magyar Telekom, Danubius Radio, MTV, Slger Radio, EPA Mdia, Primacom
Jnos Gulys
Pter Szirmai Bborka Kiss 476-7600, 476-7601 titkarsag@ipsos.com www.szondaipsos.hu
916
916
50
Individuals (100)
662
242
2,651
25
12
Energy
MOL, Tigz
gnes Illys
Istvn Szigeti 437-9000, 437-9444 gallup@gallup.hu www.gallup.hu
459
459
28
14
Magyar Telekom, Pannon, UPC, Tesco-Globl, Invitel, National Communications Authority Sanofi-Aventis, AstraZeneca, Bayer Hungria, Pfizer, Novartis, OTP Bank
Individuals (100)
364
170
405
42
15
351
170
351
17
10
Energy
14
Lszl Szkely
470-4070, 470-4074 masmi@masmi.hu www.masmi.com
Dendrite Group
8 1027 Budapest, Tlgyfa utca 28. 340
547
25
Egis, Richter, Sanofi Aventis, MSD Hungary, Novartis, Pfizer OMG, Magna Global, Mediaedge:CIA, Sanoma, Ringier, Axel Springer
Celia Blasszauer
Krisztina Tegz va Szkotniczky 336-2100, 336-2101 info@dendrite.hu www.dendrite.hu
237
238
40
16
Mariann Kardy
302-1712, 302-1766 tnsmi@tnsmi.hu www.tnsmi.hu
10
174
228
33
19
Gergely Rpssy
Schneider Electric, Saint-Gobain, Rehau, ACO 3 Individuals (100) 479-8040 383-1890 info@ebuild.hu www.ebuild.hu
11
171
83
171
Andrs Csanaky (47), Gza Gerber (18), Zsolt Horvth (18), Csaba Zoltn (9), Zoltn Gyrki (8)
12
160
55
160
10
gnes Jnosa
1 gnes Jnosa (100) Lajosn Bak 321-3896 321-3896 info@jamesandtailor.hu www.jamesandtailor.hu
13
102
47
102
12
Profipower
8
Internet marketing
Jnos Klenovszki
413-0569 413-0570 kapcsolat@nrc.hu www.nrc.hu
101
Pter Kincses
1 Individuals (95), legal entity (5) 457-8290 457-8298 research@capitalresearch.hu www.capitalresearch.hu
15
91
48
91
Agriculture
Gbor Khler
315-1369 315-0905 imashun@imas.hu www.imas.hu
12 THE LISTS
PR Agencies
Ranked by local business tax base in (HUF mln) in 2008
No. of full-time employees on June 1, 2009 Net revenue in accordance with accounting standards (HUF mln): Internal and external PR Services Specialty areas No. of offices: Local business tax base in 2008 (HUF mln) Top local executive Phone Fax Email Website
Rank
Business communication
Company Address
Strategic consulting
Media relations
Image building
Automotive
in Hungary
Campaigns
Healthcare
Worldwide
Non-profit
Online PR
Lobbying
Telecom
H1 2009
Tourism
Finance
Culture
Energy
Media
Other
FMCG
2008
CSR
IT
856
872
371
Paks Nuclear Power Plant, MVM, RHK Kft., Coca Cola, Kraft Foods
Pter Sznt
1 102 21 312-7289, 332-8117 office@noguchi.hu www.noguchi.hu
Real estate, science, higher education, R+D, interest representation, infrastructure development
Budapest Bank, Budapest Stock Exchange, Magyar Telekom, E.ON, Concorde Securities
404
474
156
Toby Wilkinson
1 20 25 266-7833, 266-7344 www.mmdcce.com
Caf PR Kft.
4 1037 Budapest, Seregly utca 35. 292 513
BMW, OTP Bank, l Duna Program, Wing, Unilever Procter & Gamble, Nespresso, Sanoma, BT Global Services, Sga
Anita Balaton
1 7 23 880-3000, 880-3010 info@cafepr.hu www.cafepr.hu
219
299
Government administration
1,542
256
Tams Wendler
1 1 21 336-2700, 336-2709 merlin@merlin.hu www.merlin.hu
Ferling PR Kft.
7 7621 Pcs, Mria utca 8. 126 139 80
E.ON, Kecskemt Municipality, Pannonpower Holding, VIT Pension Fund, Mecsek Forestry
13
Jzsef Ferling
Pter Kincses
2 2 7 457-8180, 457-8188 agency@ doubledecker.hu www.doubledecker.hu
Vilmos Nray
1 1 7 225-7835, 225-7848 office@livepr.hu www.livepr.hu
10
Gergely Barth
77 110
11
64
183
3M, Acer, Brother Hungary, Euro One, Hama, QBE Atlasz Insurance
12
58
213
60
13
52
63
Pter Szakonyi
14
44
153
Agricultural Marketing Center, Xerox, Bosch, SAS Institute, Duna-Drva Cement, Talentis Group Holding
15
Gbor Sarls
39 67
16
THE LISTS 13
No. of full-time employees on June 1, 2009
Services
Specialty areas
No. of offices:
Business communication
Company Address
Environment protection
Strategic consulting
Crisis management
Event organization
Rank
Media relations
Image building
Automotive
in Hungary
Campaigns
Healthcare
16
Worldwide
Non-profit
Online PR
Lobbying
Telecom
H1 2009
Tourism
Finance
Culture
Energy
Media
Other
FMCG
2008
CSR
IT
36 (2007)
67
47
Gbor Csorba
1 48 4 235-0377, 235-0378 ashcroft@tmp.co.hu www.ashcroft.hu
17
29
103
50
European Commission, Kzenfogva Foundation, Foundation of Equal Chances for Challenged People, Hungarian Tobacco Association, Environment and Water Ministry
Zsuzsanna Takcs
1 1 5 340-5420 329-3958 titkarsag@stscope.hu www.stscope.hu
PublicPress Kft.
18 1065 Budapest, Nagymez utca 3. 21 39 15
19
20 (2007)
ProLogis, McAffee, Knauf Insulation, Hilltop Neszmly AXA Group, BorsodChem, Vienna Capital Partners, Oppenheim Law Firm, Quinlan Private Golub Hungary K&H Bank, OTP Bank, Market pt, Club of Art Collectors, MOL, Modem
dm Szekf
1 1 3 268-1963, 268-1963 titkarsag@szezam.hu www.szezam.hu
165 (2007)
NR
Gbor Hegyi
1 1
72 (2007)
NR
Attila Lednyi
1 1 4 239-0007 239-0007 info@edge.hu www.edge.hu
NR
Gyrgy Kertsz
1 1 16 336-1722, 336-1723 www.eurolex.hu
NR
Anna Kondor
1 1 10 201-2090, 201-2090 kondor@ goodwillcom.hu www.goodwillcom.hu
Zsfia Lakatos
NR
Paks Nuclear Power Plant, Raiffeisen Bank, NF, LG, Drogerie Markt
74
285 (2006)
NR
Real estate
224
57
4,649 (2006)
NR
Kinga Mszros Air traffic Borsodi Brewery, Scholl, Durex, Germanwings, Mercedes-Benz 1 64 4 345-9396, 345-9399 tunde.egrine@publicisconsultants.com www.publicisconsultants.com
204 (2006)
NR
Gbor Bruck
10
199 (2007)
NR
Agriculture
dm Blcs
1 1 12 350-7390, 350-7393 well@well.hu www.well.hu
This list was compiled by researcher Mihly Kovcs from responses to questionnaires received by July 16, 2009. To the best of the Budapest Business Journals knowledge, the information is accurate as of press time. While every effort is made to ensure accuracy and thoroughness, omissions and typographical errors may occur. Additions or corrections to the list should be sent on letterhead to the research department, Budapest Business Journal, 1022 Budapest, Als Trkvsz t 9, or faxed to 398-0345. Mihly Kovcs can be contacted at mihaly.kovacs@bbj.hu.