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Product Proposal
PROBLEM STATEMENT:....................................................................................................................... 12 IDEA GENERATION: ............................................................................................................................. 13 7.1 MIND MAPPING: ............................................................................................................................... 13 Opening: ...................................................................................................................................... 13 Illustration: .................................................................................................................................. 14 Outcomes: ................................................................................................................................... 15 Evaluation ................................................................................................................................... 15
7.2 ATTRIBUTE LISTING: .......................................................................................................................... 15 Opening: ...................................................................................................................................... 15 Illustration: .................................................................................................................................. 16 Outcomes: ................................................................................................................................... 16 Evaluation ................................................................................................................................... 17
7.3 CONCEPT FAN: .................................................................................................................................. 17 Opening: ...................................................................................................................................... 17 Illustration: .................................................................................................................................. 18 Outcomes: ................................................................................................................................... 19 Evaluation ................................................................................................................................... 19
7.4 SCAMPER:.......................................................................................................................................... 19
IDEA SUMMARY: ................................................................................................................................. 21 PRODUCT DESCRIPTION: ..................................................................................................................... 23 9.1 General description........................................................................................................................... 23 9.2 Specification ................................................................................................................................ 24
9.2 Sketches (see appendix 2):................................................................................................................ 26 9.3 Technology Used: .............................................................................................................................. 28 Price Identification: ................................................................................................................................. 29 9.4 Future Enhancements: ...................................................................................................................... 29 10. MARKET IDENTIFICATION: .................................................................................................................... 30 10.1 Target Market: ................................................................................................................................ 30 10.2 D.I.C.E ANALYSIS: ............................................................................................................................ 31 10.2.1 Opening: ................................................................................................................................... 31 10.2.2 Evaluation: ............................................................................................................................... 32 11. IDEA EVALUATION:................................................................................................................................ 33 11.1 Force field analysis (FFA):................................................................................................................ 33 11.1.1 Opening: ................................................................................................................................... 33 11.1.2 Evaluation: ............................................................................................................................... 35 11.2 STICKING DOTS ANALYSIS: .............................................................................................................. 36 11.2.1 Opening: ................................................................................................................................... 36 11.2.2 Evaluation: ............................................................................................................................... 37 11. CONCLUSION: ........................................................................................................................................ 37 12. REFERENCES: ......................................................................................................................................... 38 Printed Publication .................................................................................................................................. 38 Online Publication ................................................................................................................................... 38 13. APPENDIX 1: .......................................................................................................................................... 40 About the company ........................................................................................................................ 40
1. EXECUTIVE SUMMARY:
This is a proposal of introducing a multipurpose toothbrush into the market which can be produced and marketed within 5 years from now. The product is named the hybrid toothbrush. As per the name, the toothbrush is a hybrid of all the components used to clean teeth for achieving a higher level of hygiene. This proposal is done for the worldwide leader brand in brushing market, Oral-B brand. The target market for this product is travelers and business people as they have difficulties in their daily routine to keep their teeth hygiene. The toothbrush is designed that it has a hybrid system and it is made up of durable and flexible material so that it will be portable and easy to use by the customers, this will help them to keep their teeth clean the whole day. Another advantage of this toothbrush is that it has a rechargeable battery in the bottom and can charge easily using the charger from in normal plug.
This product has its competitors who are; Colgate Motion Toothbrush by Colgate Company and OHSO Travel Toothbrush by OHSO Company. Normally, a toothbrush is only used to brush teeth after applying the toothpaste. This toothbrush can supply toothpaste from the inside using suction technology and water to clean mouth after brushing using water pressure idea. This proposal includes four idea generations that is used to generate ideas from this product. The four steps used are Mind Mapping, SCAMPER, Attribute Listing, and Concept Fan. In addition, idea evaluations such as Force Field Analysis, Sticking Dots are used to evaluate the product which is the hybrid toothbrush demand in the market.
Oral-B Brand 2011, Oral-B, [online image], Available at: http://www.cariszone.com/categories/grocery-health-beauty/oral-b-professional-care-deluxeelectric-toothbrush.html [Accessed 26th may 2011]
Figure 2
Replaceable Brush Head. Dual Action Head. It has an ergonomic neck design to reach hard to reach places. LIMITATIONS
Table 1
Figure 3
Besides being good looking the OHSO Travel Toothbrush is useful and durable.
LIMITATIONS
OHSO Travel Toothbrush 2005-2011,
Table 2
Market segmentation is a stage where the marketer analyze the target market and to identify their needs and wants. By doing market segmentation, it helps an organization to launch the product to the market with appropriate marketing strategies. Market segmentation can be done by demography segmentation, psychographic segmentation, geographic segmentation and behaviorist segmentation.
a) Demographic This segmentation of analysis comes into participate when the quality and other characteristics of the common population are taken into consideration [8].
The age and the gender of the target market need to be considered. The common occupations and income levels of the population also play a part. The religion and language that the people follow also needs to kept in mind. The family size and quality of education are also important here.
b) Geographic
This segmentation is done on the basis of the physical location and boundaries of the customers. Considering some matters [8]. Which country the customer resides in. Are there any limitations on the usage and promotion of the product in the country What is the size of the country and what is the density of the population there. What are the climate conditions in that country
The benefits that the customers are looking for and the value they seek and derive.
The degree of brand loyalty and brand satisfaction. The willingness to buy a product, and also the rate of its usage. The profitability of marketing there, and also the income level of the targeted customer base.
d) Psychographic
In this segmentation the attitude and lifestyle of the customers are considered. Also known as the IAO (Interests, Activities and opinion) model [8].
The value of the people and the attitudes that they have towards certain products are crucial pieces of information for a marketer.
The hobbies and the perception of the selling company are also necessary to be obtained.
Table 3
5. LADDERING TECHNIQUE:
Opening Laddering is a method that helps you elicit the higher or lower level abstractions of the concepts that people use to organize their world (Reynolds & Gutman, 1988). It is a product of the repertory grid technique (Kelly, 1955). Repertory grids are used to determine the individuals view of the world without explicitly questioning an individual about the structure.
Figure 4
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Hygiene
Surrounding Environment
Cleaning Hair
Electric
Manual
Toothbrush
Toothbrush + Toothpaste
Figure 5
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Laddering was developed as a method of elucidating the relations between the constructs which had been elicited by the grid, and where possible organizing them into hierarchical relations. The graphs above show values and choices users will gain, if establishing the innovation of this product. Despite the points, the innovation choice will help the user and make him/her more satisfied while using toothpaste and water by just carrying their toothbrush and will for sure not cause any failure in hygiene issues. On the other hand, the choice of not innovating the toothbrush which will affect the user dealing with many consequences (carrying the toothpaste and wasting time using itetc), it is easily noticed that each attributes leads to consequence which later accordingly result on value figure (4),(5).
6. PROBLEM STATEMENT:
Finding a design that will be hybrid of all teeth cleaning tasks as toothbrush, toothpaste and tiny water container beside rechargeable battery to use electrical brushes which will be best companion for todays especially travelers and busy people.
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Mind mapping is a way of taking or making notes by using the graphical elements such as drawings, symbols and keywords. This method has been existed since the birth of humankind such as the early cave paintings but being introduced by Tony Buzan in year 1994 (Proctor, 1999). By using Mind Mapping, you can easily identify and understand the structure of a subject.
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Figure 6
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Outcomes:
1. Colleges + students + bag + circle + black + rubber 2. Office + business people + briefcase + oval + chrome + silver 3. Plane + travelers + suitcase + teardrop + white + polyurethane 4. House + children + bag + T-shape + green + plastic
Evaluation
Mind mapping technique utilizes a persons imaginations for generating ideas. It is very effective and has no limitations. As it is shown on the figure(6) of this mind map that each branch has its own sub branches which give more solutions and divisions of each branch and also each branched is matched with several ideas to give a broad view over all. Note: mind maps can be hand drawn but not recommended; using mind map software to perform the task is easy and comfortable. The mind mapping software used in this proposal is IMindMap Basic.
Attribute listing technique was developed by Robert Platt Crawford in the early of 1930s. Attribute listing breaks down problems into smaller components and solving the problems by recombine the smaller components to become a total new product. The analyzer will list down all the attributes of the problem, then analysis each attribute or group of attributes and try to change them in as many ways as possible. Examples of attributes involve physical attributes, such as color, speed, odor, weight, size, and mass. (Attribute Listing, 1996) 15
Illustration:
Features
Water capacity
Weight
color
Material
Users
Shape
20 g 30 g 40 g 50 g 60 g
Plastic
Rubber Polyurethane
PVC Gold
Children
T-shape Teardrop
175 ml 200 ml
70 g 80 g
Pink Purple
Silver Glass
Square
Table 4
Outcomes:
3. Rechargeable battery + 175 ml water capacity + PVC + 70 g + business people + transparent + oval
Evaluation
Attribute listing technique purposes to address all possible features of all aspects of the product on the aim of spinning the alternatives owned by the product itself so that it helps to generate new ideas regarding the product. As you can see from the table (4) above, alternative solution have been addressed to come up with better idea. Mind mapping and Concept fan are related to techniques that are more into utilization at early stage development which is the main difference with Attribute listing as it is more likely to be used when developer is out of ideas.
Concept Fans help you find new approaches to problem solving, when you have rejected all obvious solutions. Originated by Edward de Bono in his book Serious Creativity, they develop the principle of 'taking one step back' to get a broader perspective. (Concept Fan, 2009)
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Purpose
Directions
Concepts
Ideas
Technology
Combine the toothbrush & toothpaste & water in one device Create a hybrid toothbrush consist of all cleaning & brushing components
Electric brushes
The design
Flexible casing Hard matrieal Durable Make it suitable to be used everywher e Long lasting battery
Figure 7
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1. Suction technology + hard material + different shapes + vacuum insulated 2. Water pressure + light weight + long lasting battery + flexible material 3. Electric brushes + different shapes + hard material + suction technology + light weight
Evaluation
The Concept Fan is a useful technique for widening the search for solutions. It gives you a clear framework within which you can take one step back to get a broader view of a problem. As it is seen above in the figure (7), that the concept fan is less complicated of its concentrating at one topic rather than multiple subtopics, which basically brings the user one step backward to get a more general view. Difference between Mind mapping and Concept fan is in direction. Concept fan sets paths and purpose to be fulfilled while Mind mapping is a graphical tool to come up with any possible idea.
7.4 SCAMPER:
Opening:
The invention of SCAMPER is attributed to Bob Eberle in the early 1970s, which is a way to represent a set of idea triggering questions. Some of these questions were originated by Alex Osborne, the advertising guy who invented Brainstorming. It is a seven thinking techniques that help to come up with untypical solutions to problems. (Creative thinking with.com 2008) SCAMPER is abbreviations presented by each letter, the following table illustrates that: 19
S C A M P E R
Table 5
Illustration:
Substitute:
Substitute the normal bristles with removable bristles. Substitute the normal batteries with rechargeable batteries Combine toothbrush and toothpaste and water container for multipurpose function. Combine between rubber and plastic to make the toothbrush casing.
Combine:
Adapt:
Modify:
Modify the sizes and the shapes and the colors to suit all types of people. E.g. student, travelers, kidsetc Put in the use of dentists to clean their patients teeth. Use to carry valuable staff in the place of toothpaste since it is much protected.
Eliminate:
Eliminate using more than one item, e.g. toothpaste , brushetc Eliminate changing the batteries every time. Reverse the leakage of any water or toothpaste. Reverse in the teeth hygiene of electric brushes.
Table 6
Reverse:
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1. 2. 3. 4.
Combine between rubber and plastic to make the toothbrush casing. Adopt toothbrush water container to be used instead of the water tape. Substitute the normal batteries with rechargeable batteries. Use to carry valuable staff in the place of toothpaste since it is much protected. Evaluation
SCAMPER techniques comes when ideas are rejected and creative crisis is knocking on the door by idea-spurring question that are to look at the problem in different perspective to be able to see new opportunities. Attribute listing and SCAMPER follow the same scheme while SCAMPER is more flexible because of different questions unlike Attribute listing is more into alternative ideas
8. IDEA SUMMARY:
All four idea generation techniques declared that more ideas can be featured in the hybrid toothbrush. Second, The Mind Map gives a clear view of different practices that have to be followed for proper oral hygiene. Mind Mapping and Concept fan differ with the wide scale approach to the problem they offer which is unnoticed in Attribute listing that limits offers scheme developer to follow. From one perspective SCAMPER and Attribute Listing are similar, but Attribute listing more limited as it is more focused to substitute existing feature with alternative one while SCAPMER offers more actions as modification, elimination and other. 1. Plane + travelers + suitcase + teardrop + white + polyurethane 2. Multipurpose + 125 ml water capacity + rubber + 50 g + purple 21
After condensing all the ideas together from each of the technique used the hybrid toothbrush device has a higher chance to be used for brushing and cleaning mouth. Idea Generation Mind Mapping Advantage Generates a wide range of ideas Disadvantage Time consuming
Attribute Listing
Enable more ideas be generated Some ideas may be inapplicable in each attribute
Concept Fan
Can display a nice flow of There may be more unrelated problems to solutions problems and solutions
SCAMPER
Provide specific and appropriate Not all guidelines will be guidance using questions related for each aspect
Table 7
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As stated earlier, the hybrid toothbrush is a combination of toothbrush and toothpaste at the same time having a tiny water container to wash after brushing. It has rechargeable battery which can last for weeks if fully charged. It also incooperates use of new technologies to fullfill need of todays world users.
Figure 8
It uses suction technology to provide the bristle with the toothpaste stored inside the body of the brush. It uses electric motion technology to move the electric brushes in appropriate way without harming the mouth. The hybrid toothbrush comes in the (soft/firm) bristle type, to allow the user to choose the type he/she preferred. The brush is safe even when fully immersed in water (waterproof). The handle of the hybrid toothbrush will be coated with a durable, scratch polypropylene plastic. Advanced Ultralon bristles that allow for a soft feel without sacrificing durability.
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9.2 Specification
Specification Weight Dimensions (W x D x H) Battery Motor speed Description 150g 5 cm x 1 cm x 20 cm
2 AA 5 V (volts) Lithium Ion rechargeable battery 30,000 rotations per minute.(RPM)
Table 8
The two unique features that make the hybrid toothbrush different from all the existing toothbrushes is special place inside the body of the toothbrush designed to fit the toothpaste inside. The second feature is a water container attached to the back of the brush; it seems to be part of the body. See figures (9), (10) below:
Figure 9
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Figure 10
The 2 AA 5 V (volts) Lithium Ion rechargeable battery is shown in the figure (11) below:
Figure 11
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Figure 12
26
Figure 13
Figure 14
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1. Suction technology: the suction technology are used in situations where not only ideal reliability is totally vital but also where the economical and ecological aspects of healthcare. This simple-to-use toothbrush features self-dispensing toothpaste storage with suction technology to simplify refills. (Asco, 2000-2011).
2. Motion technology: The motion is usually caused by an electric charge produced by a small battery in the toothbrush. This motion technology has been scientifically patented, and is the result of the work of several scientists and medical experts, who have designed the operational in the same manner as an ideal human dental brushing should be (no bad breath, 2011 ).
3. Electrical brushes: An electric toothbrush works by vibrating and oscillating. Some electric toothbrushes work by inductive charging, which is when two parts of a transformer inside the brush are brought together and a small magnetic field creates an electric current to charge the battery. Other electric toothbrushes are operated by disposable, replaceable or rechargeable batteries. The electronic compartments of the toothbrushes are sealed to prevent water from seeping in and damaging the product (ehow, 1999-2011).
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According to materials and technologies used in the hybrid tooth brush and taking into consideration competing alternatives price, the price is estimated to be $ 19 RM 59.
The part Suction technology Water pressure technology Electrical motion technology The polypropylene plastic surface Batteries Ultralon bristles Assembling the parts Marketing the product The price $3 $2 $4 $3 $2 $2 $ 1.5 $ 1.5
Table 9
Price of the first competitor (Colgate Motion Toothbrush) is $ 10 Price of the second competitor (OHSO Travel Toothbrush) is $ 19.99
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5 70 years old (from young kids to old people) Both male and female Top-managers, entrepreneurs, business people, celebrities, agents, students. Middle and Upper Around $500 per month and above Developing and developed countries
Table 10
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DEEP
The depth of the idea the hybrid toothbrush is its combination of many features, which lead a product to a better functionality, e.g. the toothbrush with the toothpaste and the water container all clarify how deep is the idea.
INTELLIGENT
Intelligence of an idea is measured by its design. hybrid toothbrush designed to be easy to use and comfortable, e.g. the polypropylene plastic surface which prevent from sliding , the cover of the toothpaste place that slide whenever needed to change the toothpaste
COMPLETE
It is complete as its not just a toothbrush; it is a device serving you to achieve perfect mouth hygiene. It comes with manual to guide the user, two different types of bristles, batteries and charger, it is complete
ELEGANT
Elegant is about assembling the ideas with sophisticated thinking e.g. the oval outside look; the material used to cover the battery and the other parts has special characteristics.
Figure 15
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10.2.2 Evaluation:
According to the figure (12) of analysis above, deep; depth of a products feature, shows that the combination of the technologies used will lead to a better functionality. Intelligent; intelligent way is to solve problems, shows that the intelligent suction system can supply the toothpaste to the brushes easily and effectively by just pressing the button. Complete; a complete solution for a problem shows that the hybrid toothbrush can solve problem of busy and working people who needs to brush their teeth to keep hygiene throughout the day. Elegance; creative look, shows that the hybrid toothbrush has a modern look with different colors to suit all type of customers which gives the fresh feel.
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Forces FOR change Customers want innovative products Very convenient to use outside house Comfort and timesaving using the new product Environment friendliness due to usage of AA batteries. Reliable due to high quality.
Score
Change Proposal
Score
+3
-3
+4
-4
+3
-2
Forces AGAINST change Batteries need to be changed so its costly. High cost hybrid toothbrush because of using new technologies. Heavy weight due to materials used.
+3
-3
+4
-1
+3
-3
Small capacity
-19
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SUGGESTIONS FOR IMPROVEMENT MINIMIZING THE RESTRICTING FACTORS Restricting factor Minimizing service +Score under +2 of +2
1 2 3 5 6
Disposable to damage due to use of Provide after-sales electronics. warranty. Heavy weight due to materials used. Use modified rubber polypropylene plastic
instead
Hard to recycle. Hard to clean, might discourage user. Batteries need to be changed so its costly
After using rubber recycling would be +1 easier. Use curved design without edges to +1 make cleaning easier. Place fixed battery with recharging +2 through electricity.
MAXIMIZING THE SUPPORTING FACTORS Supporting factor 1 2 4 5 Customers want innovative products Very convenient to use outside house Maximizing +Score
Add new features listed in Future +2 enhancements. Design brush cover in the toothbrush +1 itself
Environment friendliness due to usage of Place fixed battery with recharging +2 AAA batteries. through heat of the drink inside. Appropriate to use in different environments. Change handle to removable to make it +1 even more potable.
Table 12
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Forces FOR change Customers want innovative products Very convenient to use outside house Comfort and timesaving using the new product Environment friendliness due to usage of AA batteries. Reliable due to high quality. Appropriate to use in different environments.
Score
Change Proposal
Score
+5
-1
+5
-4
+2
Forces AGAINST change Batteries need to be changed so its costly. High cost hybrid toothbrush because of using new technologies. Heavy weight due to materials used.
+5
-1
+4
+4
-3
Small capacity
-2 +25
TOTAL: 25-11 = 14
Table 13
-11
11.1.2 Evaluation: The above table (13) shows the total value maximized has rise from +1 to +14 due to the minimizing and maximizing factors that provide various suggestions to improve the functions, sizes and colors of the hybrid toothbrush to attract customers attention.
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OHSO
Colgate Motion
Table 14
Legend:
Poor
Excellent
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11. CONCLUSION:
When Alexander the Great visited Diogenes and asked whether he could do anything for the famed teacher, Diogenes replied: Only stand out of my light. Perhaps someday we shall know how to heighten creativity. Until then, one of the best things we can do for creative men and women is to stand out of their light (John W. Gardner, 1912) In conclusion, the hybrid toothbrush is a modern day technology appliance. As it is product of a well known Company Oral-B brand which will lead to grab customers attention. Moreover, it is a multifunction product with many functions and these functions are designed to suit the needs of people in todays life. In addition, it has solved many problems like carrying different items used to clean teeth like brush, toothpaste and water container all together in one. This will affect in increasing the efficiency, convenience and hygiene. Comprehensive explanation on the various aspects of the product is elaborated in the proposal which uses different techniques. The techniques used have made the product up to the level of creativity and innovation since the latest technologies has been applied to develop it. At last but not the least, the hybrid toothbrush meets the objective which has been proposed throughout. However, this product is completely new in market because of its features, uniqueness and latest technologies are involved in making it valuable as it satisfies the Customer desire. From all this it can be proved that this product can beat the competitors market. And it will prove to be successful product while coping in the market for the next 5 years. The experience obtained while preparing this proposal is that people are not only born creative, but creativity also acquired through effort.
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Printed Publication
1. C.Corbridgeyou79, C.C, (1994), Laddering: technique and tool use in knowledge acquisition, London UK, Academic Press Ltd. 2. CLEGG, B., & BIRCH, P., (2007), Instant Creativity Simple Techniques to Ignite Innovation and Problem Solving, London, Kogan Page Limited 3. HIGGINS JAMES M., 1994, 101 CREATIVE PROBLEM SOLVING TECHNIQUES, 400 North New York Avenue, Suite 215, Winter Park, Florida, USA, The New Management Publishing Company. 4. PROCTOR TONY, 1999, CREATIVEPROBLEM SOLVING FOR MANAGERS, 11 New Fetter Lane, London, Routledge. 5. Rather, A.R. (1998), Creativity: Its Recognition and Development, New Delhi: Syrup & Sons.
Online Publication
6. COLGATE PALMOLIVE, Colgate Motion [online], USA, Available from
http://www.colgate.com/app/ColgateMotion/US/ProductDetail.cvsp [Accessed 3rd June 2011]. 7. Enterprising Rural Families, (2004), Sticking Dots, [online], USA, Available from http://agecon.uwyo.edu/eruralfamilies/ERFLibrary/Tools/Choosing_Ideas.pdf [Accessed 20th June 2011].
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http://www.thisnext.com/tag/osho/ [Accessed 3rd June 11]. 10. Prof. Dr. Miroslav Rebernik, Barbara Bradac. (2009), Idea evaluation methods and techniques [online], available at:
11. Procter
&
Gamble.
Oral-B,
[ONLINE]
Available
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Figure 1: Oral-B logo (Obtained from http://freevectorlogo.blogspot.com/2009/07/oral-b-logo.html) Oral-B was founded by Dr. Robert Hutson, a California periodontist, in 1950. He designed and patented the first Oral-B toothbrush. He also created the Oral-B brand name. Oral-B brand is a worldwide leader in the over $5 billion brushing market. It is part of the Procter & Gamble Company since 2006. Oral-B has offices in 50 countries in various regions of the world, including Africa, Asia Pacific, Europe, Latin America, Australia, New Zealand, Middle East and North America. Its headquarters are located in California, North America. Their products are sold in over 180 countries worldwide. The Oral-B brand is not limited to the manufacture of toothbrushes only; it includes manual and power toothbrushes for children and adults, oral irrigators, oral care centers and interdentally products, such as dental floss. Oral-B toothbrushes are used by more dentists than any other brand worldwide.
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