5.0 Points Which of the following is a component of productivity in the 4-P cycle of continuous improvement?

Question 1 of 20

A. System flexibility B. Organizational learning C. Reduced waste and rework D. Technological advancement Reset Selection Mark for Review What's This? 5.0 Points __________ is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner.
Question 2 of 20

A. Organizational manner B. Sociology C. Organization theory D. Management Reset Selection Mark for Review What's This? 5.0 Points If Monica wants to be an effective manager, which of the following skills, according to Wilson's research, should she focus on developing?
Question 3 of 20

A. Vertical communication B. A monocultural orientation C. Develop narrow specialty D. Empowerment and delegation Reset Selection Mark for Review What's This? 5.0 Points The nature of interpersonal relationships for 21st-century managers should be which of these?
Question 4 of 20

A. Competitive B. Judicial C. Neutral D. Cooperative Reset Selection

Mark for Review What's This? 5.0 Points In today's workplace, __________ are becoming the primary building block of organizations.
Question 5 of 20

A. teams B. suppliers C. contingent employees D. individuals Reset Selection Mark for Review What's This? 5.0 Points Which of the following is NOT a landmark in the evolution of understanding and managing people?
Question 6 of 20

A. The human relations movement B. The total quality management movement C. The glass ceiling movement D. The contingency approach to management Reset Selection Mark for Review What's This?
Question 7 of 20

5.0 Points Which of the following is a Theory X assumption about people at work?

A. Work is a natural activity. B. People are capable of self-direction if they are committed to objectives. C. The typical employee can learn to accept and seek responsibility. D. Most people prefer to be directed. Reset Selection Mark for Review What's This? 5.0 Points In a recent survey of managers from 36 countries by the American Management Association, __________ and __________ ranked as the corporate world's top two concerns.
Question 8 of 20

A. quality; productivity B. customer service; quality C. productivity; employee satisfaction

D. morale; performance Reset Selection Mark for Review What's This?

Question 9 of 20

5.0 Points

The pioneering work on TQM was done by: A. Mayo. B. Deming. C. Follett. D. McGregor. Reset Selection Mark for Review What's This? 5.0 Points Which approach calls for using management concepts and techniques in a situationally appropriate manner?
Question 10 of 20

A. One best way approach B. Human relations approach C. Theory X management approach D. Contingency approach Reset Selection Mark for Review What's This?
Question 11 of 20

5.0 Points The three fundamental layers of organizational culture are:

A. observable artifacts, ethics, and socialization. B. ethics, socialization, and mentoring. C. ethics, observable artifacts, and mentoring. D. observable artifacts, espoused values, and basic underlying assumptions. Reset Selection Mark for Review What's This?
Question 12 of 20

5.0 Points

At the more visible level, culture represents: A. espoused values. B. basic underlying assumptions. C. ethics.

D. observable artifacts. Reset Selection Mark for Review What's This?

Question 13 of 20

5.0 Points The values and norms that are exhibited by employees are called:

A. espoused values. B. ethical values. C. socialized values. D. enacted values. Reset Selection Mark for Review What's This?
Question 14 of 20

5.0 Points Which of the following represents the core of organizational culture?

A. Observable artifacts B. Basic assumptions C. Ethics D. Espoused values Reset Selection Mark for Review What's This?
Question 15 of 20

5.0 Points According to research, constructive culture is negatively correlated to:

A. job satisfaction. B. intention to stay at the company. C. innovation. D. work avoidance. Reset Selection Mark for Review What's This?
Question 16 of 20

5.0 Points According to research, financial performance was higher among companies that had: A. culture clashes. B. adaptive and flexible cultures. C. young managers in top management positions. D. established cultures with at least 20 years of experienced management team.

Reset Selection Mark for Review What's This? 5.0 Points The process by which employees learn an organization's values, norms, and required behaviors is referred to as:
Question 17 of 20

A. mentoring. B. organizational enculturation. C. organizational socialization. D. espoused value system indoctrination. Reset Selection Mark for Review What's This? 5.0 Points Which phase of socialization requires employees to master important tasks and roles and to adjust to their work group's values and norms?
Question 18 of 20

A. Renewal B. Change and acquisition C. Anticipatory socialization D. Encounter Reset Selection Mark for Review What's This? 5.0 Points Which phase of socialization requires employees to master important tasks and roles and to adjust to their work group's values and norms?
Question 19 of 20

A. Renewal B. Change and acquisition C. Anticipatory socialization D. Encounter Reset Selection Mark for Review What's This?
Question 20 of 20

5.0 Points According to Kathy Kram, two general functions of mentoring are: A. career and psychosocial. B. psychological and social. C. social and physical.

D. physiological and cognitive.

NOTE QUESTION 18 and 19 ARE SAME